---
title: OnviForce Reviews
meta_title: 'OnviForce Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how OnviForce works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# OnviForce Reviews
**Vendor:** OnviSource  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About OnviForce
OnviSource delivers its ia.Enterprise suite of solutions as software products, cloud or Software-as-a-Service (SaaS), managed services, or any combination. Our strategy is to offer highly affordable intelligent automation everywhere in the business and for companies of all sizes. Solutions are powered by our hyperautomation platform consisting of AI, analytics and robotic process automation and business process automation. OnviSource ia.Enterprise intelligently automated solutions offer workforce optimization and workforce management (WFO/WFM), multichannel customer engagement analytics, intelligently automated customer survey; inclusive teleservice customer engagement management; process automation through Robotic Process Automation (RPA) and Business Process Automation (BPA) and Intelligent Virtual Agent (IVA). Our ia.Enterprise solutions utilize our multi-engine Artificial Intelligence (AI) software platform and its array of AI techniques to extract actionable knowledge from audio, text and operational data sources to provide a broad range of intelligently automated solutions for call centers and enterprises. OnviSource’s special Advantage Platinum program assures that solutions work for customers’ specific needs by offering a series of customer assistance programs with no obligations. These programs include consultation, proof-of-concept and hands-on operation assistance. OnviSource was founded in 2004 and has experienced consistent growth and profitability. It has a well-established and active customer base across a broad range of industries, such as contact centers, federal-state-local government agencies, financial/banking, debt management, energy/utility, healthcare, answering services, hospitals, emergency/dispatch services, public safety, automobile, telecom, transportation, retail, business/commercial/residential services, IT and construction. OnviSource is headquartered in Plano, Texas (North Dallas area), with an additional operation center in Oklahoma.






- [View OnviForce pricing details and edition comparison](https://www.g2.com/products/onviforce/reviews?open_modal_url=%2Fproducts%2Fonviforce%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fonviforce%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-13+07%3A30%3A48+-0500&secure%5Bsession_id%5D=701ae26d-6fea-4fba-bf88-4666ae21b7a3&secure%5Btoken%5D=efc7497380801d4a24dcfe768a608702b3aba059e1ed481237e2176ffe6ac580&format=llm_user)

## OnviForce Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution
- Call Transfer
- Contact Management
- Call Center Management
- Multi-Channel Management
- Survey/Poll Management
- Campaign Management
- Call List Management

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Workforce Management**
- Call Monitoring
- Performance Evaluation
- Real-Time Monitoring
- Monitoring

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Computer Telephony Integration
- Multi-Language

**Administrative**
- Call Recording
- Reporting & Dashboards
- Call Reporting
- Real-Time Reporting

**Additional Functionality**
- Chat/Messaging
- Multi-Channel Communication
- Customer History
- Alerts/Notifications
- Real-Time Analytics
- Phone Key Input
- Call Logging
- Customizable Reports
- Real-Time Data
- AI Copilot
- CRM
- Reporting & Statistics
- Activity Tracking
- Live Chat
- Call Scripting
- Contact Database
- Voice Mail
- Voice Customization
- API
- Call Tracking
- SMS Messaging
- Callback Scheduling
- Caller ID
- Predictive Dialer
- Surveys & Feedback
- Auto-Dialer
- Pre-recorded Messages
- Real-Time Notifications
- Multiple Scripts
- Interaction Tracking
- Call Disposition

## Top OnviForce Alternatives
  - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,062 reviews)