Jen C.
JC
Jen C.
Small-Business (50 or fewer emp.)
"Quick efficient and straight to the point! Eli provided excellent, clear and quick service!"
5/5
What do you like best about Ontraport?

The face that some is always available to help via chat and the how-to videos dropped are always appreciated! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I would say that using triggers and grouping contacts is the most challenging for me. No matter how many times I ask, it's always a confusing process. I love everything else! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Happy to hear you've had a great experience with our support team, Jen!

Luke T.
LT
Luke T.
Founder
Small-Business (50 or fewer emp.)
"Powerhouse software, excellent support and community around it."
4.5/5
What do you like best about Ontraport?

The chat support is outstanding. The software itself does so many things well, it's pretty wild. It's helped me start and grow my business, and allowing me to build the infrastructure for scaling. It's amazing ! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The automation maps can be confusing at first. There's such a massive blank canvass, it can be challenging to know where to start. I had to look off the site for some creative examples to get some inspiration (3rd party developer/education). Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Glad you've had a great experience with our team, Luke! Thanks for sharing.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Stellar Tech Support provded by Royce Lyman, Graham Evirs and Doug Smith"
4.5/5
What do you like best about Ontraport?

Having a way of tracking and documenting patients. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Having periodic inability to log into our account. This creates a considerable amount of anxiety and frustration as well as being a waste of my time. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Thanks for taking the time to share your experience with the community!

AF
Annie F.
Owner
Small-Business (50 or fewer emp.)
"This vibrant platform manifests the growing edge of what's human online"
5/5
What do you like best about Ontraport?

The interface feels free. It's not afraid of simplicity; it lets you move and grow. So different from the clogged, cramped constraints of other platforms (I've tried them all, and when I couldn't afford Ontraport I went elsewhere for a decade, then came home to OP as soon as I could and it's like I never left). OP feels like a constant breath of fresh air. There's an of creativity and common sense. And the customer service is vibrant, authentic, and joyful--these are real people! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Well, it costs a bunch but it sure feels worth it....trying to think of some downsides..i was going to say dragging and dropping would be good--but really the block editors are working very nicely. No problems so far! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

This review is making our heart sings. 😍 We're happy to have you back, Annie!

Yasmeen K.
YK
Yasmeen K.
Small-Business (50 or fewer emp.)
"Powerful CRM, steep learning curve but world class customer service to assist every step."
5/5
What do you like best about Ontraport?

Ontraport is an incredible tool for capturing leads and turning them into clients. Their system templates are powerful. I haven't seen anything like them elsewhere. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There is a learning curve, as there is for any powerful tool. However their customer service is unbelievably good. I can't believe how much I've learned from them in the last month alone. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

We're thrilled to hear that Ontraport has helped simplify your business. And you're correct, we are constantly working on updates/feature releases so keep an eye out. :) Thanks for taking the time to share your experience. Yasmeen!

Janice D.
JD
Janice D.
Freelance Web Developer
Small-Business (50 or fewer emp.)
"The Ontraport Support team is one of a kind!! They are all great!"
5/5
What do you like best about Ontraport?

I loved their support team best! Im a beginner on OP, and was using it for almost 5 to 6months now, during those period the OP team guys are all very helpful. Been through a lot of platform and OP is unique! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I haven't experienced anything that I don't like on OP features at the moment. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

We're happy to hear you've felt supported while getting up and running, Janice. Can't wait to see everything you accomplish with the app!

Pacific Sky Power R&D T.
PT
Pacific Sky Power R&D T.
Project Manager at Pacific Sky Power
Small-Business (50 or fewer emp.)
"Amazing Top-Rated Marketing Support TWO THUNBS UP!!"
5/5
What do you like best about Ontraport?

I've had a great experience working with everyone at Ontraport. This is a great company that cares about helping all types of businesses on their journey to massive success! Our company Pacific Sky Power is a grassroots organization seeking to change the game for clean sustainable energy for all. Over the last 10 years, we've fallen behind with our marketing, and working with the exceptionally talented team at Ontraport has been an absolute pleasure. Their tech support is incredibly helpful in getting you set up fast! I'm looking forward to learning all the latest marketing strategies and succeeding with all of our business goals. Many thanks to everyone at Ontraport! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I have yet to experience a downside to working with Ontraport. Again, many thanks to everyone at Ontraport! 24-hour top-rated tech support would be helpful to business developers working through the night. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

We need more organizations like yours so we're very happy to hear you've found success with the app. This review made our entire week so thanks for sharing. 😍

Stacy  R.
SR
Stacy R.
CMO
Small-Business (50 or fewer emp.)
"Support team continues to go above and beyond!"
5/5
What do you like best about Ontraport?

The desire of the support agents to go above and beyond to help find solutions is way above industry standard. Sometimes there is not an elegant solution, and the support team is GREAT at finding a workaround when one exists. Eli Seale continues to impress! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Sometimes OP is too sophisticated for it's own good and simple or basic features seem to be missing or still on the roadmap. One example is a calendar booking feature or the ability to use the 'Contact Owner' as a 'Send From' email. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Thanks for sharing your feedback, Stacy. We definitely have a calendar feature in the works so keep an eye out!

Verified User in Professional Training & Coaching
AP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Great CRM for Leads, Conversions, and Maintaining Epic Customer Relationships"
5/5
What do you like best about Ontraport?

I love being able to manage my leads and clients on a personal level. With the flexibility Ontraport provides such as tagging, automations, rules, triggers, and if/and statements, they feel I am talking directly to them instead of just another name on my email list. Nothing is worse to me than when I buy someone's product and they keep emailing me like I am a prospect. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There have been a few automations that I feel should be really simple to do, but the ability to do them just isn't there. This requires more manual touchpoints than I would like. However, at least there are some workarounds to get the job done... at the end of the day, that is the most important thing. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Very happy to hear Ontraport has helped you maintain personalized client relationships and automate your lead nurturing! Thanks for leaving your feedback!

Adriana D.
AD
Adriana D.
Co-CEO
Small-Business (50 or fewer emp.)
"LiveChat support is extremely helpful!"
5/5
What do you like best about Ontraport?

I've been getting a lot of help from LiveChat support this week as I learn Ontraport (new to me), and Erin Gomez was particularly helpful today! I love the ability to customize and create a variety of types of dynamic content, and learning this is easier with people like Erin :) Every rep has been quick to create a screengrab video to show what to do. And I love not waiting more than 5 seconds for support to arrive. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There isn't a prebuilt blog template yet but I hear it's in the works! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

We're so glad you've had a great experience learning about the app, Adriana. Thanks for taking the time to share your experience. :)