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Carly S.

Founder

Small-Business (50 or fewer emp.)

7/15/2026

"Ontraport: Powerful All-in-One CRM That Covers Our Business Needs"

4/5

What do you like best about Ontraport?

I like Ontraport's ability to be an all in one CRM, managing a lot of my business's needs and requirements under one roof. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There are times when (due to its complexity), things can be cumbersome and hard to manage/not very intuitive to follow in terms of a UX. A high degree of knowledge is often required. But ontraport's help desk are great at helping out. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

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Hi Carly, glad to hear having everything under one roof has kept things running smoothly for your business!

Really appreciate you calling out the UX side too, and it's great that our support team has been there to help when it gets tricky. We've actually got a new modern interface coming soon, plus AI features in the works that will help you navigate how to accomplish your goals in the app and build things like pages and automations just by chatting. That should make that whole experience feel a lot more intuitive. Stay tuned for that.

Thanks for the review!

- The Ontraport team

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Ramon I.

Systems Engineer

Small-Business (50 or fewer emp.)

7/14/2026

"Impressive All-in-One Functionality That Keeps Getting Better"

4.5/5

What do you like best about Ontraport?

The amount of functionality you get in a single piece of software is impressive. And if you ever think of a feature that’s missing, you can be confident it will show up soon, because the production team is always improving and adding to the product. Overall, it feels like you consistently get more for your buck. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Some missing third-party integrations, but as I say, if is not there today, you know that it will be available in the near future. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

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Hi Ramon, really glad to hear Ontraport's been able to handle so much of your business in one place, from marketing to operations. We'll pass your kind words along to our product and dev teams - they're always planning and building new features and integrations to keep Ontraport growing, so it means a lot to hear that their work is making a difference for you.

On integrations, if there's a specific one you've been waiting on, our team would love to hear it! That kind of input helps shape what we build next.

Thanks for sharing this.

- The Ontraport team

AE

Verified User in Education Management

Small-Business (50 or fewer emp.)

7/9/2026

"Ontraport Keeps Evolving—With Support That’s Been There When We Needed It"

5/5

What do you like best about Ontraport?

Ontraport is constantly developing and improving. It doesn’t feel like a one-and-done piece of software; it keeps evolving as our needs evolve, growing right alongside us as users.

One feature that drew me to Ontraport 6 years ago were the Australian friendly support hours. The support team have helped me out many, many, many times - giving solutions to my problems and offering help when I needed it. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Support hours were recently reduced which cut back the times available in Australian business hours. That's about it - I love everything else. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

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Hi there, thank you for being a loyal customer! Six years is no small thing, and we're grateful for the opportunity to keep evolving alongside your organization's needs.

On the support hours, good news - after hearing this kind of feedback, we made the decision to keep the original hours in place rather than move forward with the reduction. Australian business hours coverage is back to normal.

It's wonderful to hear how much Ontraport is powering behind the scenes, from your membership sites and LMS integration to donations, event ticketing, and hosting multiple sites. That's exactly the kind of centralization we love supporting for organizations like yours.

Thanks again for taking the time to share this.

- The Ontraport team

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Justin F.

Founder, Director and Head Coach

Small-Business (50 or fewer emp.)

7/9/2026

"All-in-One CRM, Marketing, and Payments With Powerful Customization"

5/5

What do you like best about Ontraport?

The level in which you can customise everything and the fact that it contains just about everything I need for CRM, marketing, payments, etc in one membership. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The customisation can make setting some things up slower than other options, but once you template and get a hang of it, the customisation is worth it. Also sometimes the automation and website builders can stop responding and occasionally I have lost unsaved work. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

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Hi Justin, thank you for sharing this, it's great to hear the customization and having your CRM, marketing and payments in one place has been such a good fit for your business.

You make a great point that customization can take a bit more time upfront, though it sounds like it's paid off once you got templates in place. About the unsaved work issue - that's not the experience we want for you. If you run into that again, please reach out to our support team - they can help track down what's happening.

Thanks again for taking the time to share this.

- The Ontraport team

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Thomas B.

Director

Small-Business (50 or fewer emp.)

7/20/2026

"So Easy to Use—Perfect for Non-Techy Users"

4/5

What do you like best about Ontraport?

How easy it is to use. They make it so used friendly and relatively simply for people that aren't overly techy! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The pricing. Lots of things come as bolt ons, I've been using the service for a very long time and it would be nice to see new services introduced as part of what I'm currently paying. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

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Hi Thomas, glad to hear Ontraport's been such an easy fit!

On pricing, we hear you, especially as a longtime user. New capabilities like Dynamic CMS and Shared Inbox represent real investment on our end to build and maintain, which is part of why they're priced separately. That said, we've got a new user interface and some new AI features in the works that will come with no added cost to what you're already paying. Stay tuned for that.

- The Ontraport team

AE

Verified User in E-Learning

Small-Business (50 or fewer emp.)

7/17/2026

"Powerful Automation for Complex Marketing and Course Workflows"

4/5

What do you like best about Ontraport?

Ontraport is a powerful automation tool, especially when running complex marketing and course automations. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The cost. For so few contacts (sub 2500), Ontraport is super expensive compared to other CRM solutions, especially now AI has come along and disrupted the market. Some of the issue is that there's a whole lot of functionality we don't need, and a small, deep pocket of course automation that we do. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

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Thanks for the feedback! It's great to hear Ontraport's automation capabilities have been able to support such complex course and marketing workflows for your team.

On cost for smaller contact lists, we appreciate you sharing that perspective. If it would ever help, our team would be glad to hop on an account review call to talk through how to get the most value out of your setup: https://ontraport.com/account-review.

- The Ontraport team

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Ephraim M.

Owner

Small-Business (50 or fewer emp.)

7/14/2026

"Endless Possibilities Backed by Excellent Customer Service"

4.5/5

What do you like best about Ontraport?

Depth of possibilities, so much can happen here! Excellent customer service. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Can get a little complicated when trying to get everything right. I get lost sometimes, and it takes time to find my way. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

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Hi Ephraim, really glad to hear Ontraport's been able to replace your tech stack, and that having that much range in one place has let you build out whatever you can dream up. Great to hear our support team's been part of that experience too.

Whenever you want a hand navigating something new, reach out to our support team, we're happy to work through it with you.

Thanks for taking the time to share!

- The Ontraport team

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Penny C.

Founder

Small-Business (50 or fewer emp.)

7/16/2026

"Perfect tool for the solopreneur who wants to grow a scalable business."

4/5

What do you like best about Ontraport?

It’s all in one and can organize by systems Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

It’s so massive as a small business it’s hard to know where to start. And ontraport videos don’t cover all the little quirks. They should have a downloadable checklist for example building an automation for reminders. What to do with the hidden settings and what keeps contacts from getting stuck. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

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Hi Penny, glad Ontraport's system-based approach has helped you organize everything in one spot as you grow!

We hear you on wanting more clarity around the smaller details - things like automation setup, hidden settings, and keeping contacts from getting stuck. Our Support Center has step-by-step articles that cover a lot of this, and we're also rolling out a chat assistant soon that'll be able to walk you through those intricacies in real time as you build.

Thanks for the thoughtful feedback!

- The Ontraport team

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Verified User

Small-Business (50 or fewer emp.)

7/9/2026

"More than a CRM - helping us manage a community of nurses and healthcare organisations"

4.5/5

What do you like best about Ontraport?

I love that Ontraport is very technically capable and constantly surprises me with its level of capability. I'm always learning more about it, which keeps things interesting. What I appreciate most, though, is the community of people with expertise in using it. There's a lot of available knowledge out there, which is great for support. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

It's taken me a long time to figure out how to use it properly. So we initially engaged a consultant to build our system. We had a consultant to help us build the system but if anything, we overengineered it. When we probably could have just kept it a little bit more simple. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

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Hi there, thank you for sharing this. It's great to hear Ontraport keeps surprising you with what it can do, and that the community of experts around it has been such a valuable resource along the way.

It sounds like the system you've built is doing a lot for you now, from your Help Center to incident management and onboarding automations. If you'd ever like our team to take a look at how you can get even more value from your account, you can book an account review call here: https://ontraport.com/account-review.

Thanks again for taking the time to share this.

- The Ontraport team

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Brooke E.

CEO

Small-Business (50 or fewer emp.)

7/14/2026

"Ontraport’s Automations and Workflows Are Unmatched"

4.5/5

What do you like best about Ontraport?

I love the automations and the workflows. I've tried a lot of different CRMs and you can do so much more with Ontraport than you can with any of the other ones out there that I've tried. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The dashboards and reporting. I have had to build my own. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

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Hi Brooke, coming from someone who's tried a lot of different CRMs, it means a lot to hear Ontraport's automations and workflows stand out the way they do.

On dashboards and reporting, that's great feedback, and good timing too. We've just released our MCP server, which lets you connect your AI client directly to your Ontraport data. That means you can ask things like "what emails went out this month and how did they perform," pull revenue totals, or review engagement trends, all through natural conversation instead of building it out manually. Worth checking out: https://ontraport.com/support/My-account/mcp-server.

We've also got new AI features in the works that will make building pages and automations even easier down the road. Stay tuned for that.

Thanks again for taking the time to share this.

- The Ontraport team