Lynette L.
LL
Lynette L.
Consultant and Founder
Small-Business (50 or fewer emp.)
"Why I love Ontraport"
5/5
What do you like best about Ontraport?

It's a really powerful sales and marketing platform. I am starting a membership site and I like that I can create it using Ontraport, instead of cobbling together different platforms. The page builder is easy to use with it's click and drag functionality. The automations are easy to set up with the help of pre-loaded templales for common tasks. And the customer support is absolutely first rate with quick response times even during the weekend. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There is a slight learning curve around navigating the platform. The system categorizes information in a different way to some other tools that I have used, and that took a little bit of getting used to. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Hi Lynette. We're glad to hear you've had success with Ontraport! Thanks for sharing your experience with the community. 😁

Shannon L.
SL
Shannon L.
Founder and Director
Small-Business (50 or fewer emp.)
"All My Back-Office Support under One Roof!"
5/5
What do you like best about Ontraport?

Ontraport is an entrepreneurial unicorn - I'd been searching for years to find a service that could provide everything (contact management, autoresponders, landing pages, a membership site, forms, etc.) in one place. Ontraport does that beautifully!

I'm a huge OntraPeeps fan. Their customer service is outstanding - their Live Chat is convenient and efficient anytime I run into a challenge in structuring something, and their online resource guides are thorough. If I need anything beyond that, they are always quick to escalate the issue for further research and action.

Ontraport is also easy to use. Their drag-and-drop structure of building everything makes it accessible and understandable to "normal" folk as well as convenient for techies. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Honestly, the only frustrations I've had have been when I've needed a feature that didn't exist. Many times, it was something that Ontraport was already working on. I appreciate that their support staff is always willing to go the extra mile to help me find a workaround. In addition, there's also an easy way to request new features - a forum where they actually read and respond to requests! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Love to hear that you're loving the software for your biz, Shannon! And happy to hear you've had a positive experience overall. Keep an eye out for future feature releases. 😉 And thanks for the review!

Nicoletta I.
NI
Nicoletta I.
Small-Business (50 or fewer emp.)
"excellent service"
5/5
What do you like best about Ontraport?

the staff is very helpful and very friendly, always there to help when you need them and they dont mind explaining it till we are happy. very pleased with them Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

nothing, cant complain as the service is excellent Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Happy to hear you've gotten the support you need to move your business forward. Thanks for sharing, Nicoletta.

Verified User in Design
AD
Verified User in Design
Small-Business (50 or fewer emp.)
"Ontraport has been AMAZING!!"
5/5
What do you like best about Ontraport?

I won't forget anything thanks to Ontraport! I love all of the automations that I can set up to remind me to complete a task, email a student, and give me a heads up on something. It's amazing how much time and brain space that Ontraport has cleared up for me. I also LOVE their support team! I never hesitate if I have a question or need help thinking through an automation, to reach out to support for guidance. They are all so helpful and patient. I typically interact with the same few people every time, too, which is a bonus! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There have been a couple of things we've had to work through since joining Ontraport about a year ago, just small, weird kinks, but nothing that has been repetitive. I do wish they would make it easier to switch account owners (that was a recent, confusing hiccup). We use Ontraport to host our course, and I do wish they would add something, so we can see our students' progress in the course. Ontraport told me before I signed up that they do not have this feature, but I felt that all of the pros far outweighed this one con. I will say, I was a bit overwhelmed when I first started using Ontraport, but after playing with it and creating a student profile for myself to view it as a customer, I became comfortable and even quick with creating pages and automation. It really is all worth it! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Thank you for sharing this feedback with us! We're so delighted to hear you've found the app successful for hosting your course. Plus, freeing up time and brain space is huge. 🙌 We're constantly working on ways to update the app and bring you features you need, so keep an eye out. Thanks again!

Reynalyn P.
RP
Reynalyn P.
Small-Business (50 or fewer emp.)
"Superb Immediate Assistance Received on my Inquiry"
5/5
What do you like best about Ontraport?

For me, Ontraport has a quick and very responsive team. Aside from that, very accommodating. Keep up the good work! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I have nothing to dislike here. I actually like Ontraport. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Thanks for the feedback, Reynalyn. Can't wait to see everything you accomplish with the app!

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"5 STAR SERVICE EVERY TIME"
5/5
What do you like best about Ontraport?

I love the live chat feature. The live agents respond quickly and assist with thorough support Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Haven't found one yet! The system seems to be clean and clutter-free. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Thanks for the five stars!

Carl V.
CV
Carl V.
Small-Business (50 or fewer emp.)
"Great functions"
3.5/5
What do you like best about Ontraport?

The range of functions available is super helpful. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The editor is occasionally very difficult to use. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Thanks for sharing your experience, Carl!

Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"The best customer support ever!"
5/5
What do you like best about Ontraport?

They have the best support! Their live chat is so easy to access and their support team is very friendly and helpful. Anytime I get stuck or just want to see how to do something, I go on the live chat and they figure it out for me very quickly. I've had one time where the support person couldn't figure it out, but their tech support team followed up with a solution within 48 hours. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There's a bit of a learning curve when you first start to use it, but just ask and they'll help you figure it out. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Glad you had a great experience with our team! Thanks for taking the time to share your feedback!

CC
cyrissa c.
Online Influencer
Small-Business (50 or fewer emp.)
"Live Chat Support Saves Me Once More!"
5/5
What do you like best about Ontraport?

The LIVE CHAT is the reason I'll never leave! Technology and I rarely get along, but the IT team {shout out to Royce} is always cheerful, helpful, and patient! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Honestly, it's a great program. Would love a lower price-point for those of us with small {but growing} businesses! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Happy to hear Ontraport has been a great solution for you, Cyrissa. Thanks for taking the time to share your feedback. :)

Sandy S.
SS
Sandy S.
Executive Director
Small-Business (50 or fewer emp.)
"Ontraport is AMAZING ~ Easy to use ~ Affordable ~ Expert Support!!!"
5/5
What do you like best about Ontraport?

Accessible expert support service. And easy to use and understand. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Not a thing I love everything about Ontraport. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Happy to hear you found what you needed in Ontraport. Thanks for the five stars!