Cristian F.
CF
Cristian F.
Frontend Architect
Mid-Market (51-1000 emp.)
"Effortless Payments with Ontop"
5/5
What do you like best about Ontop?

I appreciate Ontop for its simplicity and ease of use, as it allows me to efficiently handle payments and receive money without spending unnecessary time on these tasks. The platform also provides the capability to save and pay in USD, which is particularly beneficial when traveling. I value this flexibility in currency usage. The overall experience with Ontop has been seamless and satisfactory, as evidenced by its straightforward setup process and the fact that everything works perfectly fine for me. Review collected by and hosted on G2.com.

What do you dislike about Ontop?

nothing Review collected by and hosted on G2.com.

Response from Martin Mastrogiacomo of Ontop

Thanks a ton, Cristian! We love that you’re enjoying the Wallet and Card—they’re designed to give you more freedom and control 🌍

We hear you on the exchange fees. It’s something we constantly review to stay competitive and fair for our users.

Thanks for being part of Ontop and sharing your feedback!

Diana S.
DS
Diana S.
Chief Sales Officer (CSO)
Small-Business (50 or fewer emp.)
"Excellent cashback and membership benefits"
5/5
What do you like best about Ontop?

Cashback and membership benefits Review collected by and hosted on G2.com.

What do you dislike about Ontop?

The service leaves much to be desired. They take a long time to respond and it's noticeable that it's still very manual. Review collected by and hosted on G2.com.

Response from Mateo Alvarez of Ontop

Thanks, Diana!

Paula L.
PL
Paula L.
Product Designer
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Recibe y realiza pagos internacionales con facilidad"
5/5
What do you like best about Ontop?

Me gusta tener la tarjeta y la facilidad de transferir dinero. Puedo registrar diferentes cuentas de terceros en múltiples países y hacer transferencias sin complicaciones. Además, la configuración inicial de Ontop fue sencilla. Review collected by and hosted on G2.com.

What do you dislike about Ontop?

Las tarifas son altas y, además, la tarjeta no se puede añadir a Apple Pay. Review collected by and hosted on G2.com.

Response from Mateo Alvarez of Ontop

Thanks, Paula. Your feedback has been noted. Be on the lookout for the Apple Pay stuff 😉 Coming soon!

Glad you're enjoying the platform.

Miguel Ángel M.
MM
Miguel Ángel M.
QA Junior
Small-Business (50 or fewer emp.)
"A reliable global payment solution that keeps getting better"
5/5
What do you like best about Ontop?

I’ve been using Ontop for over a year as my primary payment platform, and I’ve consistently had a great experience. What stands out most is the speed of international transfers — funds are credited to my account much faster than with other services I’ve tried.

The redesigned “Reserve” benefits program is a smart move. It feels more relevant and user-friendly, and it actually encouraged me to start using it this month.

I’ve also shifted to using my Ontop card for most of my purchases abroad. Instead of converting money in advance, I now prefer to pay directly in local currency — it’s been convenient and cost-effective.

On the rare occasions when I’ve had issues with a transaction, customer support was fast, clear, and helpful. That kind of reliability gives me peace of mind.

Overall, Ontop keeps evolving in the right direction, and I’m genuinely excited to see what they launch next. Review collected by and hosted on G2.com.

What do you dislike about Ontop?

The only real pain point I’ve encountered is that I can’t use my Ontop wallet balance or Ontop card to pay off my personal credit card. This forces me to withdraw the money and handle the currency exchange myself, which can lead to unnecessary fees or delays. I’d love to see this flexibility added in the future. Review collected by and hosted on G2.com.

Response from Martin Mastrogiacomo of Ontop

Thanks so much for the thoughtful review, Miguel Ángel! We're really glad Ontop is helping you move money globally with more ease and speed—and it's great to hear Reserve encouraged you to try something new.

Noted on the card flexibility feedback. You're totally right, and it's something our team is already exploring. We’ll keep pushing to make Ontop even more useful for your everyday needs.

Let’s keep building this global experience together 💪

Martin Z.
MZ
Martin Z.
Finance Senior Analyst
Small-Business (50 or fewer emp.)
"Ontop Review"
5/5
What do you like best about Ontop?

What I liked the most about Ontop is how simple and efficient it makes the whole payment process. Everything is very transparent, fast, and easy to use, especially when managing international payouts. The platform is intuitive, customer support is always available to help, and transactions are completed without complications. It really gives peace of mind knowing that payments arrive on time and securely, no matter the country. Review collected by and hosted on G2.com.

What do you dislike about Ontop?

Honestly, there’s very little to complain about. Sometimes exchange rates or transfer times can vary depending on the provider or the country, but that’s something that happens with any global payment solution. Ontop is constantly improving those details and communicating clearly when changes happen, which is appreciated. Review collected by and hosted on G2.com.

Janice N.
JN
Janice N.
"Frustrating Verification Hurdles and Poor Support"
0.5/5
What do you like best about Ontop?

I had no problems with Ontop until this issue happened, and the initial setup was smooth. Review collected by and hosted on G2.com.

What do you dislike about Ontop?

I had to go through verification for a second time, even though they already had my documents, which is unnecessary. It is frustrating because they blocked my access to my wallet, and I still cant get into my incoming paycheck. The delay after re-verification is appalling. Also, their customer service team is so rude and unhelpful. Review collected by and hosted on G2.com.

Response from Martin Mastrogiacomo of Ontop

Hey Janice, thanks for your message.

We looked into this and the issue was caused by a temporary glitch with our provider.

Support let us know it got resolved quickly, and your payment was processed right after. Everything should be in order now!

We know delays aren’t fun — really appreciate your patience on this one. We’re already making moves to avoid it happening again.

You’re all set, and we’ve got your back.

Thanks!

BT
Brenda T.
"Effortless Transfers with Minimal Fees"
5/5
What do you like best about Ontop?

I like that Ontop offers a lower fee for transferring funds to a US bank account, making the process more cost-effective for me. Setting up Ontop was very easy, and I was able to create an account within half an hour or less. Review collected by and hosted on G2.com.

What do you dislike about Ontop?

N/A Review collected by and hosted on G2.com.

Bruno A.
BA
Bruno A.
Software engineer
Mid-Market (51-1000 emp.)
"Effortless Onboarding and Global Payments with Ontop"
4.5/5
What do you like best about Ontop?

I really value how simple and user-friendly Ontop is. Its intuitive interface streamlines onboarding, contract creation, and handling international payments, often requiring very little setup. I also find the digital wallet and the linked Visa card especially convenient for receiving and using funds worldwide. Review collected by and hosted on G2.com.

What do you dislike about Ontop?

There was nothing in particular that stood out to me. However, I think adding support for Apple Pay and Google Wallet would be a nice improvement. Review collected by and hosted on G2.com.

Response from Mateo Alvarez of Ontop

Bruno, great to hear the onboarding and payments experience feels that seamless. Apple Pay and Google Wallet support are on our radar — you're not the first to ask and that definitely counts. Thanks for taking the time. Keep an eye out! you might be surprised very soon :)

wendy tatiana a.
WA
wendy tatiana a.
"Difficult Configuration and Improvable Support"
2/5
What do you like best about Ontop?

I like the functionality of making transfers to third parties and the card payment system of Ontop, although I acknowledge that there are certain limitations in some stores. Review collected by and hosted on G2.com.

What do you dislike about Ontop?

I find the setup difficult due to the lack of clarity in some aspects of the platform. The additional plan presents problems and the support is complicated, which hinders progress. I also feel that the conditions of the plan are not clear, and the advantages I previously had have diminished. Transfers and card payments are limited for some merchants. Additionally, cashback is only available for certain apps or merchants, which is limiting. I would like the cards to be able to link with Apple Pay, and for savings with returns to be allowed. Currently, some merchants present errors when trying to make payments. Review collected by and hosted on G2.com.

Response from Martin Mastrogiacomo of Ontop

Thanks for sharing your honest feedback, Wendy. We’re glad you find value in our transfer and card features, and we hear you on the setup clarity, plan details, and payment limitations. Your points are on our radar and we’re already working on ways to make setup simpler, improve transparency, and expand compatibility with more merchants and payment methods.

Appreciate you taking the time to help us improve, we want every step to feel clear and effortless for you.

Aldair M.
AM
Aldair M.
"Fast and Secure Payments"
4.5/5
What do you like best about Ontop?

I like getting paid fast as a contractor with Ontop because it's secure and reliable. I enjoy the freedom it offers. Just getting paid as a contractor in Ontop is so cool. The initial setup was easy. Review collected by and hosted on G2.com.

What do you dislike about Ontop?

Maybe the cards. I couldn't make some purchases with the card. There were failed transactions, and there is no setup for card payments. Review collected by and hosted on G2.com.

Response from Mateo Alvarez of Ontop

Aldair, glad the payment experience is working well for you. On the card issues, failed transactions and limited setup options are real friction points we want to fix. Reach out to our support team with the specifics and they'll work through it with you directly.