--- title: Ontop Reviews meta_title: 'Ontop Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 208 reviews by the users' company size, role or industry to find out how Ontop works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 208 scale: '5' date_modified: '2026-08-09' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Ontop Reviews **Vendor:** Ontop **Category:** [Global Payroll Software](https://www.g2.com/categories/global-payroll) **Average Rating:** 4.5/5.0 **Total Reviews:** 208 ## About Ontop Ontop is a comprehensive global workforce management solution designed to facilitate the hiring, payment, and rewarding of remote teams across more than 150 countries. This platform addresses the complexities associated with managing a distributed workforce, offering a seamless experience that eliminates common challenges such as compliance issues and payment delays. By leveraging advanced technology and a user-friendly interface, Ontop empowers businesses to build and manage their global teams effortlessly. The target audience for Ontop includes businesses of all sizes looking to expand their operations internationally and hire talent from diverse geographical locations. Companies that operate in a remote-first environment or those that require specialized skills from around the world will find Ontop particularly beneficial. The platform is designed for HR professionals, finance teams, and business leaders who seek to streamline their hiring and payroll processes while ensuring compliance with local regulations. Key features of Ontop include instant hiring capabilities, which allow organizations to onboard talent quickly and efficiently. The platform utilizes smart contracts and automated compliance checks to eliminate legal roadblocks, enabling businesses to focus on growth rather than administrative burdens. Additionally, Ontop offers a robust global payment network that ensures employees receive their salaries promptly and in their preferred currencies, reducing the friction often associated with international payments. Moreover, Ontop prioritizes compliance, providing businesses with peace of mind through its dedicated legal experts who manage payroll regulations across multiple jurisdictions. This feature is particularly valuable for companies that may not have the resources to navigate the complexities of international labor laws. Beyond payroll, Ontop enhances the remote work experience by offering additional perks, such as a Visa card with cashback rewards and premium benefits that foster employee engagement and satisfaction. Ontop stands out in the global workforce management category by offering a holistic solution that simplifies hiring and payment processes while ensuring compliance and enhancing employee experiences. By choosing Ontop, organizations can effectively manage their global teams, allowing them to thrive in the evolving landscape of remote work. ## Ontop Pros & Cons **What users like:** - Users value the **ease of use** of Ontop, appreciating the platform's intuitive design and excellent customer support. (27 reviews) - Users appreciate the **easy payments** with Ontop, highlighting its user-friendly interface and quick setup for transactions. (24 reviews) - Users appreciate the **convenience** of Ontop, enjoying its user-friendly interface and flexible payment options for global use. (20 reviews) - Users find **the easy setup** of Ontop convenient, allowing quick account creation and seamless transaction management. (15 reviews) - Users highlight the **intuitive and user-friendly interface** of Ontop, making payments and payroll management seamless. (12 reviews) - Users love the **user-friendly interface** and appreciate the responsive support from Ontop, enhancing their experience significantly. (10 reviews) - Users appreciate the **fast transaction speed** of Ontop, facilitating quick and efficient money transfers across currencies. (10 reviews) - Users love the **fast transactions** with Ontop, enjoying seamless and instantaneous transfers to their local bank accounts. (9 reviews) - Timely Payments (9 reviews) - User Interface (9 reviews) **What users dislike:** - Users express concern over **unclear card transactions** and occasional downtime, preferring to withdraw funds via crypto. (8 reviews) - Users experience **delays** with physical card delivery and occasional cashback issues, impacting their overall satisfaction. (8 reviews) - Users face **payment issues** with Ontop, experiencing frustrating delays and unhelpful customer service during re-verification. (6 reviews) - Users express frustration over **missing features** like account movement access and transaction name clarity, impacting usability. (4 reviews) - Users are frustrated with Ontop's **geographical limitations** , impacting card availability and payout options in various regions. (3 reviews) - Mobile Limitations (3 reviews) - Payment Delays (3 reviews) - Users find the **payment process challenging** , citing difficulties with support, payment options, and currency exchange rates. (3 reviews) - Users find Ontop’s **poor customer support** a significant drawback, citing slow response times and difficult processes. (3 reviews) - Poor Mobile Compatibility (3 reviews) ## Ontop Reviews ### 1. Off-Hours Transfer Delays Undermine Trust in OnTop **Rating:** 2.0/5.0 stars **Reviewed by:** Renato L. | System Administrator / SalesForce Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Ontop?** I like the interest-earning account, the card for spending the money, and the multi-currency account option (currently in development). **What do you dislike about Ontop?** I currently receive payments through OnTop, and several colleagues in my company also use the platform. I wanted to share a piece of feedback that has been discussed internally among many of us and that I have also seen mentioned online. Many of us live in different countries and often request transfers outside of your business hours. In these cases, the transfer status shows as “sent”, but the funds take a long time to reach the destination, even when the transfer is in the same currency. I understand the longer timeframe indicated in the app, however there is a clear inconsistency: when a transfer is requested during your business hours, it frequently arrives the same day. In fact, it is common for a transfer requested during business hours to arrive before another one that was requested earlier but outside business hours. This gives the impression that transfers initiated outside business hours are not being properly processed or queued, and sometimes they only move forward after we contact support to ask for the transfer to be completed. Because of this behavior, many users end up reporting the issue to the companies that hire us rather than directly to OnTop. As a result, companies may interpret the delays as a payroll reliability problem and decide to move to other providers. In my company, for example, most people have already switched to another platform, and I was one of the few who continued using OnTop. I believe this is something that could likely be improved through better automation or handling of off-hours transfer requests. Addressing this would significantly improve user confidence and help retain and attract clients. I am sharing this feedback constructively because the platform is useful overall, but this specific issue has a real impact on user trust and on companies’ decisions to continue using the service. **What problems is Ontop solving and how is that benefiting you?** They provide a global payroll solution that allows me to receive payments from a foreign company in a structured and compliant way, without needing to manage international contracts or complex banking arrangements myself. It also simplifies currency handling and access to funds, since I can receive, hold, and spend the money directly through the platform, including using the card and the account features. **Official Response from Mateo Alvarez:** > We hear you loud and clear (and we are already on it). Hi there, Renato. First of all, thank you for being the one to stick with us and for laying this out so clearly. We do not take that kind of loyalty lightly. You hit the nail on the head: the "pending" limbo during off-hours is frustrating, especially when it feels like later transfers are jumping the line. To be completely transparent with you, we are currently in the middle of a major push to automate our off-hour transfer handling. We know those traditional banking windows are a pain, and we are actively building the tech to bypass those delays so that "sent" means exactly that, no matter the time zone. Your feedback is being shared directly with our product team today to help us refine these new flows. We want Ontop to be the reason your company stays, not the reason they look elsewhere. Stick with us. We are making sure the platform works as hard as you do. ### 2. Difficult Configuration and Improvable Support **Rating:** 2.0/5.0 stars **Reviewed by:** wendy tatiana a. **Reviewed Date:** August 07, 2025 **What do you like best about Ontop?** I like the functionality of making transfers to third parties and the card payment system of Ontop, although I acknowledge that there are certain limitations in some stores. **What do you dislike about Ontop?** I find the setup difficult due to the lack of clarity in some aspects of the platform. The additional plan presents problems and the support is complicated, which hinders progress. I also feel that the conditions of the plan are not clear, and the advantages I previously had have diminished. Transfers and card payments are limited for some merchants. Additionally, cashback is only available for certain apps or merchants, which is limiting. I would like the cards to be able to link with Apple Pay, and for savings with returns to be allowed. Currently, some merchants present errors when trying to make payments. **What problems is Ontop solving and how is that benefiting you?** I use the product for transfers and payments, but the advantages have been reduced and there are problems with some merchants. The only current benefit is the possibility of transfers to third parties. **Official Response from Martin Mastrogiacomo:** > Thanks for sharing your honest feedback, Wendy. We’re glad you find value in our transfer and card features, and we hear you on the setup clarity, plan details, and payment limitations. Your points are on our radar and we’re already working on ways to make setup simpler, improve transparency, and expand compatibility with more merchants and payment methods. Appreciate you taking the time to help us improve, we want every step to feel clear and effortless for you. ### 3. Big promises, small results **Rating:** 1.5/5.0 stars **Reviewed by:** Lina U. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Ontop?** I like all the perks and incentives they have signed with other companies. The discounts with airbnb, the discounts with uber, etc. The front is user friendly too, it liked that it was easy to use from the client side, and from the contractor side as well. **What do you dislike about Ontop?** Receiving the card took too long. And when I did, I tried to pay with it but I had a lot of issues. For example, I paid something using the fisical card, the payment didn´t go through (the place where I was paying showed me the machine) but the money was discounted from my account. That happened 3 times in different places. It took 2 months to recover the money. **What problems is Ontop solving and how is that benefiting you?** We are a Startup with contractors all over Latin America. Ontop was helping us deliver payments to every contractor **Official Response from Martin Mastrogiacomo:** > Hey Lina, we're really sorry this was your experience. At Ontop, we're constantly working to get better, and feedback like yours is key to improving. We're always here to help, and if you're open to it, we'd love to reach out to understand more and make it right. ### 4. Simple to Use with Great Support, but Costly and Slow for Payments **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Ontop?** Ontop offers an incredibly easy-to-use and intuitive platform that makes managing payroll straightforward, even for those who are new to such tools. The interface is clean and well organized, allowing me to quickly find the features I need. Their customer support team is also responsive and helpful, providing clear guidance and solutions whenever I have questions or issues. This combination of usability and strong support makes the overall experience pleasant from an operational standpoint. **What do you dislike about Ontop?** Despite its ease of use, the payment experience could be significantly improved. Withdrawals tend to be slow, and there are limited options for payout methods and supported currencies, which can be inconvenient. Additionally, the platform’s fees are quite high, and the exchange rates are not competitive compared to other services. These factors make cross-border payments more expensive than they need to be, which is a considerable drawback for regular use. **What problems is Ontop solving and how is that benefiting you?** As a remote team, we needed a streamlined way to pay everyone efficiently, regardless of their location. Ontop solved this by providing a single platform where we could manage all payments in one place. This eliminated the need for juggling multiple tools or payment methods, saving us time and reducing the risk of errors. **Official Response from Martin Mastrogiacomo:** > Thanks for taking the time to share such a detailed review. We’re glad to hear you find Ontop easy to use and that our support team has been there for you when needed. We also appreciate your honest feedback on payment speed, payout options, and fees. We know how important these are, and our team is actively working on improving processing times, expanding currency and payout choices, and making cross-border transactions more competitive. Our goal is for every part of your experience to feel as smooth and efficient as the rest. We’ve got your back. ### 5. Late and Incomplete Payments **Rating:** 1.5/5.0 stars **Reviewed by:** Abel T. | Tech Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Ontop?** I like the cashback in different platforms **What do you dislike about Ontop?** I have experienced instances where payments are either incomplete or fail to arrive altogether in the wallet. When contacting customer support, they only provide delayed responses, and it can take up to a week before I receive any information about what's happening with my payment. This lack of timely communication and resolution is frustrating and impacts my financial planning. **What problems is Ontop solving and how is that benefiting you?** International payment **Official Response from Martin Mastrogiacomo:** > Hi Abel, thank you for your honest feedback and sorry for the late reply! Since your review, we’ve worked hard to improve exactly what you mentioned. Today, our support team replies almost instantly, and payment issues are being solved much faster and more transparently. We’d love for you to give Ontop another try and see all the progress for yourself. Thanks again for helping us get better. ## Ontop Discussions - [What is Ontop used for?](https://www.g2.com/discussions/what-is-ontop-used-for) - [View Ontop pricing details and edition comparison](https://www.g2.com/products/ontop/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+09%3A48%3A28+-0500&secure%5Bsession_id%5D=3b217eee-c6cd-4d25-b634-fe7d0cba0d37&secure%5Btoken%5D=3b53d78b429f1a343593753200675f330ab51a4f5df13479ff4783adb510714d&format=llm_user) ## Ontop Features **Processing** - Multi Country - Data Consolidation - Data Quality - Rules **Compatability** - HCM and HRMS - Entrepreneur - Immigration and Relocation **Compliance** - Governance - Country-Specific - Internal Policies **Intermediate GEP features** - International Hiring Support **Integration** - Finance - Other **Reporting** - Benchmarking - Cost Tracking - Dashboards - Time Tracking - Vacation/Leave Tracking - Activity Tracking **Other GEP Features** - Compliance Managenent - Analytics - Hiring Support - Reporting/Analytics **Benefits** - Branded Shopping - Other Benefits **Additional Functionality** - Onboarding - Document Management - API - Reminders - Direct Deposit - Approval Process Control - Multi-State - Access Controls/Permissions - Reporting & Statistics - Payroll Outsourcing - Employee Profiles - Employee Database - Compensation Management - Self Service Portal - Payroll Reporting - Tax Forms - Third-Party Integrations - Generative AI - Tax Compliance - AI Copilot - Customizable Reports - Calendar Management - Payroll Management - Benefits Management - Check Printing - Data Import/Export - Wage Garnishment - Compliance Management - Alerts/Notifications **Additional Functionality** - Data Connectors - For PEO/ASO - Time Tracking - Applicant Tracking - API - Client Portal - Employee Benefits Administration - Employee Portal - Onboarding - AI Copilot - Online Benefits Enrollment - Employee Engagement - Accounting - Generative AI - Workflow Automation **Core Functionality - Employer of Record (EOR)** - Compliance - Tax Compliance **Expanded Functionality - Employer of Record (EOR)** - M&A - Enterprise Consulting - Contractor Management - Permit Management - Resource Management - Immigration Management - Global Sourcing Management - Contract/License Management - Reimbursement Management - Performance Management - Time Off Management - Compliance Management - Invoice Management - Payroll Management - Document Management - Expense Management - Recruitment Management - Immigration Management **AI Capabilities - Employer of Record (EOR)** - AI Automation - AI Agent **Additional Functionality** - Benefits Dashboard - Self Service Portal - Third-Party Integrations - Data Import/Export - Multi-Currency - Approval Process Control - Background Screening - Enrollments/Onboarding - Labor Cost Reporting - Billing & Invoicing - Offboarding - Employee Benefits Administration - Alerts/Notifications - Activity Dashboard - Digital Signature - Time & Attendance - Search/Filter - Multi-Language - Reporting/Analytics - Multi-Country ## Top Ontop Alternatives - [Remote](https://www.g2.com/products/remote/reviews) - 4.5/5.0 (3,990 reviews) - [Deel Payroll](https://www.g2.com/products/deel-payroll/reviews) - 4.7/5.0 (6,840 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,660 reviews)