Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Convenient Task Management with Onspring, but Limited Customization"
3.5/5
What do you like best about Onspring?

Onspring offers ease of use for staff and includes multiple modules, which makes it convenient to manage various tasks. I appreciate being able to run reports and keep track of all outstanding issues efficiently. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

Some features cannot be changed or updated. Review collected by and hosted on G2.com.

Response from Michelle Randall of Onspring
Edit edit

Thank you for your review! I'm thrilled to hear that having a single platform for vendor management, policies & incident management has been helpful. Please submit any feature requests through our Community as we leverage that to prioritize new features. Thank you again!

Olivia K. W.
OW
Olivia K. W.
Compliance Specialist
Enterprise (> 1000 emp.)
"Flexible Reporting"
5/5
What do you like best about Onspring?

The flexibility of use, to report on any field and correct what I need immediately Review collected by and hosted on G2.com.

What do you dislike about Onspring?

Slow queues at the end of the month into the very beginning of the next month. Our system starts to slow down. However, I know they are currently addressing this Review collected by and hosted on G2.com.

Response from Michelle Randall of Onspring
Edit edit

Thank you Olivia for your kind review. We love hearing that our customers are enjoying the flexibility of the Onspring platform. And yes, we are working on the issue you mentioned. Please continue to provide us with feedback via feature requests in the Community. Thank you again!

Verified User in Utilities
AU
Verified User in Utilities
Mid-Market (51-1000 emp.)
"Onspring is #1!"
5/5
What do you like best about Onspring?

I like the wonderful staff at Onspring, that is very receptive to new ideas and are quick to add new enhancements. Onspring's no-code solution is easy to use as a system administrator, and any process can be implemented very quickly. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

Onspring has always been very helpful and supportive - no negative feedback. Review collected by and hosted on G2.com.

Response from Megan Guerra of Onspring
Edit edit

Thank you for the kind words! We're happy to know that you're having success with Onspring.

Verified User in Insurance
AI
Verified User in Insurance
Enterprise (> 1000 emp.)
"Great Customer Support, but Onboarding Was Challenging Without Direct Onspring Help"
3.5/5
What do you like best about Onspring?

Customer support was excellent. Once the apps have been established and integration mapping has been set up appropriately it should be fine. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

Learning hurdles as we did not have direct Onspring support for onboarding as we used a third party. Direct Onspring support has been very helpful. Review collected by and hosted on G2.com.

Response from Michelle Randall of Onspring
Edit edit

Thank you for your kind review! We love hearing that Onspring is helping with claims management auditing and record keeping. We also enjoy receiving such positive feedback on our support team (and we agree - they are stellar!) Thank you again!

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Great Usability and Support, but Dashboards Need an Update"
5/5
What do you like best about Onspring?

The best thing about Onspring is its usability and its customer support. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

Something I dislike about Onspring is how dated some of the dashboards and reporting look. Review collected by and hosted on G2.com.

Response from Michelle Randall of Onspring
Edit edit

Thank you for your review! We love hearing that our customers enjoy how easy our platform is to use and we are biased, but think our support team is the very best! Please submit feature requests for anything that you'd like to see in the future via Community. Thank you again!

Verified User in Insurance
AI
Verified User in Insurance
Enterprise (> 1000 emp.)
"Great Support Team"
4.5/5
What do you like best about Onspring?

The support team. Alex Norcross from the support team has been amazing and helped ensured all of our questions were answered. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

Onboarding was difficult as we had to use a third party and unable to work directly with OnSpring. Since we have scaled we have had the ability to work directly with Onspring and have had a much better experience. Review collected by and hosted on G2.com.

Response from Michelle Randall of Onspring
Edit edit

Thank you for your kind review. We love hearing positive feedback about our support team (and we agree, Alex is stellar!) I'm glad you've had a solid experience working directly with Onspring. Thank you again!

RA
Robert A.
Sr GRC Analyst
Enterprise (> 1000 emp.)
"Highly Customizable and User-Friendly"
4.5/5
What do you like best about Onspring?

How highly customizable the platform is and ease of use Review collected by and hosted on G2.com.

What do you dislike about Onspring?

The permissions can be tricky to configure Review collected by and hosted on G2.com.

Response from Michelle Randall of Onspring
Edit edit

Thank you Robert for your kind review. We love to hear about our customers enjoying how customizable and easy our platform is to use! Thank you again!

Verified User in Insurance
UI
Verified User in Insurance
Enterprise (> 1000 emp.)
"Highly Customizable Software with Regular Updates, But Missing Some Features"
5/5
What do you like best about Onspring?

Everything can be customized. The software can be used across versions departments to best fit the needs. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

It doesn’t have all the capabilities I need. However, they are consistent with updating and enhancing the capabilities. Review collected by and hosted on G2.com.

Response from Michelle Randall of Onspring
Edit edit

Thank you for your kind review. We love hearing how much our customers appreciate the ability to customize our platform. Please also submit feature requests via the Community so we can continue to make a difference at your organization. Thank you again!

Verified User in Real Estate
UR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Happy Early Adopter"
5/5
What do you like best about Onspring?

Flexible, intuitive, highly customizable, great support, evolves with user feedback. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

Initial setup can be complex, and advanced customization may require time or support. Review collected by and hosted on G2.com.

Response from Michelle Randall of Onspring
Edit edit

Thank you for your review. We love hearing that you find our platform flexible and highly customizable. Thank you again!

Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Highly Customizable but Requires Significant Setup"
5/5
What do you like best about Onspring?

Onspring is great, it’s very customizable Review collected by and hosted on G2.com.

What do you dislike about Onspring?

It takes a lot of customization to meet needs Review collected by and hosted on G2.com.

Response from Michelle Randall of Onspring
Edit edit

Thank you for your review! We love hearing that our customers enjoy the ability to customize our platform. If you have ideas on how we can better serve you, please share via feature requests in the Community. Thank you again!