We thoroughly enjoy working with Onspring. Just this past week we got on the phone with an issue with our our logic worked to produce a risk-based items list. They took a look and provided a solution that we are working through now! They are super helpful and really listen to your situation or request to provide a worthy, beneficial response. When we can, we hope to expand our business with Onspring because this is the sort of working relationship we value.
I really like the annual User Forum too where I can meet other customers and we can share our troubles and hear how others have solved for things. Onspring makes that happen each year and provides some "best practices" learnings both here and through regular communications which is really helpful.
Recently, they developed a solution which they felt they could offer us, and completely rewrote a section of code for us, using the new features while they were demonstrating it to us! It was amazing and cool! Review collected by and hosted on G2.com.