--- title: Onspring Reviews meta\_title: 'Onspring Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 80 reviews by the users' company size, role or industry to find out how Onspring works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 80 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Governance, Risk & Compliance url: https://www.g2.com/categories/governance-risk-compliance ---

### Onspring Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the **easy customization** in Onspring, enhancing workflows and simplifying compliance management without coding. [(21 mentions)](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470759&qs=pros-and-cons#reviews)

Users value the **ease of use** of Onspring, benefiting from intuitive customization and efficient compliance tracking. [(21 mentions)](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470355&qs=pros-and-cons#reviews)

Users value the **high level of customizability** in Onspring, enabling flexible workflow management and efficient reporting. [(20 mentions)](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470642&qs=pros-and-cons#reviews)

Users commend the **responsive and knowledgeable customer support** of Onspring, enhancing their experience and platform success. [(13 mentions)](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470621&qs=pros-and-cons#reviews)

Users value Onspring's **easy customization and automation** , enhancing compliance workflows and efficient reporting capabilities. [(13 mentions)](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470534&qs=pros-and-cons#reviews)

Users find the **steep learning curve** of Onspring challenging, particularly with permissions and reporting customization. [(10 mentions)](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1468962&qs=pros-and-cons#reviews)

Users find the **limited customization** options in Onspring challenging, making configuration and maintenance complex. [(7 mentions)](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470581&qs=pros-and-cons#reviews)

Users find **file size limitations** frustrating, and the inability to delete fields creates unnecessary clutter. [(6 mentions)](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=2070791&qs=pros-and-cons#reviews)

Users find the **complexity** of configuring permissions and customizing reporting a significant barrier initially. [(5 mentions)](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470211&qs=pros-and-cons#reviews)

Users find the **difficult setup** process challenging, requiring time and effort for effective configuration and customization. [(5 mentions)](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470588&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Onspring

##### 1. Customization

Users value the **easy customization** in Onspring, enhancing workflows and simplifying compliance management without coding.
[
See 21 mentions
](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470759&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

5.0/5

"Effortless to Use and Build—A Win for Users and Admins"

What do you like about Onspring?

Easy to use as a user, and easy to design and build as an administrator.

 ![Shauna D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shauna D.")
SD

Shauna D.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless, Robust, and User-Friendly—Onspring Just Works"

What do you like about Onspring?

What I like best about Onspring is how easy it is to use—everything feels intuitive, organized, and efficient. The platform is always available when I

##### 2. Ease of Use

Users value the **ease of use** of Onspring, benefiting from intuitive customization and efficient compliance tracking.
[
See 21 mentions
](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470355&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

5.0/5

"Effortless to Use and Build—A Win for Users and Admins"

What do you like about Onspring?

Easy to use as a user, and easy to design and build as an administrator.

 ![Shauna D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shauna D.")
SD

Shauna D.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless, Robust, and User-Friendly—Onspring Just Works"

What do you like about Onspring?

What I like best about Onspring is how easy it is to use—everything feels intuitive, organized, and efficient. The platform is always available when I

##### 3. Customizability

Users value the **high level of customizability** in Onspring, enabling flexible workflow management and efficient reporting.
[
See 20 mentions
](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470642&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

5.0/5

"Effortless to Use and Build—A Win for Users and Admins"

What do you like about Onspring?

Easy to use as a user, and easy to design and build as an administrator.

RA

Robert A.

Enterprise (\> 1000 emp.)

4.5/5

"Highly Customizable and User-Friendly"

What do you like about Onspring?

How highly customizable the platform is and ease of use

##### 4. Customer Support

Users commend the **responsive and knowledgeable customer support** of Onspring, enhancing their experience and platform success.
[
See 13 mentions
](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470621&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Shauna D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shauna D.")
SD

Shauna D.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless, Robust, and User-Friendly—Onspring Just Works"

What do you like about Onspring?

What I like best about Onspring is how easy it is to use—everything feels intuitive, organized, and efficient. The platform is always available when I

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

5.0/5

"Powerful Automation and Customization, but Usability Could Improve"

What do you like about Onspring?

I really appreciate Onspring because it allows for easy customization without the need for coding, and it helps streamline my compliance and risk work

##### 5. Features

Users value Onspring's **easy customization and automation** , enhancing compliance workflows and efficient reporting capabilities.
[
See 13 mentions
](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470534&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Shauna D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shauna D.")
SD

Shauna D.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless, Robust, and User-Friendly—Onspring Just Works"

What do you like about Onspring?

What I like best about Onspring is how easy it is to use—everything feels intuitive, organized, and efficient. The platform is always available when I

RA

Robert A.

Enterprise (\> 1000 emp.)

4.5/5

"Highly Customizable and User-Friendly"

What do you like about Onspring?

How highly customizable the platform is and ease of use

### 5 Cons or Disadvantages of Onspring

##### 1. Learning Curve

Users find the **steep learning curve** of Onspring challenging, particularly with permissions and reporting customization.
[
See 10 mentions
](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1468962&qs=pros-and-cons#reviews)

See Related User Reviews

RA

Robert A.

Enterprise (\> 1000 emp.)

4.5/5

"Highly Customizable and User-Friendly"

What do you dislike about Onspring?

The permissions can be tricky to configure

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

5.0/5

"Powerful Automation and Customization, but Usability Could Improve"

What do you dislike about Onspring?

When it comes to overall usability, I find the tool not particularly user-friendly. However, Onspring does offer a substantial amount of training, whi

##### 2. Limited Customization

Users find the **limited customization** options in Onspring challenging, making configuration and maintenance complex.
[
See 7 mentions
](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470581&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Shauna D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shauna D.")
SD

Shauna D.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless, Robust, and User-Friendly—Onspring Just Works"

What do you dislike about Onspring?

While there’s very little I dislike about Onspring, there are a few features I would love to see expanded or enhanced. These are not deal-breakers, bu

RA

Robert A.

Enterprise (\> 1000 emp.)

4.5/5

"Highly Customizable and User-Friendly"

What do you dislike about Onspring?

The permissions can be tricky to configure

##### 3. Limitations

Users find **file size limitations** frustrating, and the inability to delete fields creates unnecessary clutter.
[
See 6 mentions
](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=2070791&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Shauna D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shauna D.")
SD

Shauna D.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless, Robust, and User-Friendly—Onspring Just Works"

What do you dislike about Onspring?

While there’s very little I dislike about Onspring, there are a few features I would love to see expanded or enhanced. These are not deal-breakers, bu

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

3.5/5

"Convenient Task Management with Onspring, but Limited Customization"

What do you dislike about Onspring?

Some features cannot be changed or updated.

##### 4. Complexity

Users find the **complexity** of configuring permissions and customizing reporting a significant barrier initially.
[
See 5 mentions
](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470211&qs=pros-and-cons#reviews)

See Related User Reviews

RA

Robert A.

Enterprise (\> 1000 emp.)

4.5/5

"Highly Customizable and User-Friendly"

What do you dislike about Onspring?

The permissions can be tricky to configure

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Happy Early Adopter"

What do you dislike about Onspring?

Initial setup can be complex, and advanced customization may require time or support.

##### 5. Difficult Setup

Users find the **difficult setup** process challenging, requiring time and effort for effective configuration and customization.
[
See 5 mentions
](https://www.g2.com/products/onspring/reviews?filters%5Bsentiment_snippet%5D=1470588&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Happy Early Adopter"

What do you dislike about Onspring?

Initial setup can be complex, and advanced customization may require time or support.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Powerful, Customizable GRC Platform with a Learning Curve"

What do you dislike about Onspring?

The platform’s flexibility can create a steep learning curve at first. Some modules require additional configuration to fully align with specific fram

SB

Stephanie B.

Enterprise (\> 1000 emp.)

11/24/2020

"Intuitive, easy to use tool with great customer service."

5/5

What do you like best about Onspring?

Onspring has changed the way we manage vendors, contracts and projects. We've become more efficient in our processes and the reporting and dashboard functionalities help us create a holistic narrative for our leaders.

From and administrator's perspective, this tool was incredibly easy to learn, implement and use - even with without an IT background. We're very pleased with the flexibility and continue to find more and more use cases for Onspring.

Above the functionality, we are especially happy with customer service. The positive, helpful culture Onspring cultivates is contagious, making them my favorite vendor to work with. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

I haven't come across anything I dislike yet. Review collected by and hosted on G2.com.

What problems is Onspring solving and how is that benefiting you?

Project Management - we now have a centralized platform that allows for accountability, transparency and reporting that we previously lacked. Our average caseload has tripled since implementing Onspring.

Contract Management - we now have a central repository for our vendor contracts and extensive reporting and tracking capabilities, providing us oversight capabilities that significantly reduce risk.

Vendor Management - we use Onspring to build out vendor profiles to help paint a more holistic picture of our vendor relationships, including projects, contract and scorecard information. This view used to be manually populated by collecting a lot of siloed information. We use this in preparation for all vendor meetings and helping to make more informed business decisions. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Harrison D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harrison D.")
HD

Harrison D.

Technical Business Analyst, Senior

Enterprise (\> 1000 emp.)

11/20/2020

"Great Experience To Date"

5/5

What do you like best about Onspring?

It is super easy to customize the platform to meet our needs. The support and solutions team at Onspring is first in class, and we have had a wonderful time to date working with their staff and solution implementation team. The Onspring staff is very interested in our company's success with using their platform, and constantly offers training sessions, tips and tricks, and communications regarding changes and best practices. The yearly Onspring Connect event is also a differentiator for their company - much like the Dreamforce event from Salesforce, Onspring Connect is intended to make you a 'part of the family' and interested in using and growing with their product. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

Nothing so far. It has been a pleasant experience. Review collected by and hosted on G2.com.

What problems is Onspring solving and how is that benefiting you?

We are working on creating solutions for our company's Risk Management, Business Continuity and Planning, Vendor Management, and Policy components using Onspring. Onspring provides a single source of truth for our business in this regard, and allows our various consultant teams to more easily work together and provide the greatest value for our customers. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

CR

Chris R.

Enterprise (\> 1000 emp.)

11/20/2020

"Power Functionality That's User Friendly"

5/5

What do you like best about Onspring?

No-code configuration that is simple to learn - even for non-IT professionals. The Onspring platform delivers streamlined workflows, excellent reports and dashboards, and automated notifications. Survey fuctionality captures data from non-licensed users, and the ability to link applications provides managers with an in-depty analysis of the organization's risks. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

The dynamic document fuctionality could use some improvement; specifically so that the final document requires less manipulation when it is downloaded from Onspring into Word. Review collected by and hosted on G2.com.

Recommendations to others considering Onspring:

Having documented business processes is an important first step to Onspring configuration. Review collected by and hosted on G2.com.

What problems is Onspring solving and how is that benefiting you?

Our GRC solution encompasses many business processes, including corporate insurance management, compliance monitoring and testing, incident managment and remediation, Enterprise Risk and BSA risk assessments, KRI dashboards, and project management. The ability to configure dashboards by line of business or on an enterprise level allows us both a "birds eye" view of the organization while maintaining the ability to pinpoint areas of opportunity. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Michael M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael M.")
MM

Michael M.

Global Infosec Risk Manager

Enterprise (\> 1000 emp.)

11/5/2020

"In a word... easy"

4.5/5

What do you like best about Onspring?

OnSpring strikes a careful balance between a plug and play and fully customizable solution. What it lacks in the deep customization that some other GRC Platforms offer, it more than makes up for with how easy it is to implement.

The OnSpring licensing model is simple and straightforward, in an otherwise nightmarish SaaS space.

The biggest differentiator between OnSpring and the other GRC solutions, is the team supporting it. 90% of the time I can ask any question I want and be on a call with someone in under an hour. The team that supports this tool is absolutely next level. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

The lack of and active directory integration is a major drawback in an otherwise great tool.

Permission roles don't stack/build, meaning we have to build far more custom roles to reach the granular permission sets we need.

The logical workflows are very linear and don't have the depth of if/then, recursion, loops, etc. that are fairly common in modern no/low code automation tools Review collected by and hosted on G2.com.

What problems is Onspring solving and how is that benefiting you?

We've been able to automate our entire policy management process within 4 weeks of launch

Currently working on automating our vendor risk management process Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

BB

Brittany B.

Small-Business (50 or fewer emp.)

11/23/2020

"Great customization features!"

5/5

What do you like best about Onspring?

Onspring has been great for our contract, vendor, task, and case management. The ability to change the dashboards, apps, and every layout feature on Onspring is so valuable. The report features, as well as the messaging components in the system are so helpful and save us so much time! Review collected by and hosted on G2.com.

What do you dislike about Onspring?

Nothing-- we have been extremely happy with Onspring since implementing it for our Legal Department back in 2017! I wish we would have found it sooner! Review collected by and hosted on G2.com.

Recommendations to others considering Onspring:

The entire process from the demo, to implementation, to ongoing support from Onspring has been great. We have enjoyed using the system and getting to know their team over the past few years! Review collected by and hosted on G2.com.

What problems is Onspring solving and how is that benefiting you?

We are able to keep a great handle on our contract renewals, expirations, and notice requirements from the Contracts app in Onspring. This saves us so much time so we don't have to input or calculate these dates.

We also use Onspring to manage our vendor COIs, and we are able to keep them in one central location where we can track all components. This aspect has been extremely helpful in saving our department time. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Gina C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gina C.")
GC

Gina C.

Senior Internal Auditor

Small-Business (50 or fewer emp.)

11/21/2020

"User Friendly, Easy Configuration, and Amazing Customer Service!"

5/5

What do you like best about Onspring?

The customer service is the best I have ever dealt with. They are always there to answer questions or set up a meeting to discuss any challenges we may be having. They also listen to their clients on pain points. For example, if there is something clients do not like about the platform and Onspring hears about it, they will do their best to incorporate it into a release if the change is possible on their end.

Also the configuration of Onspring is very easy. I am not in IT and it is very simple to make changes. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

Although Onspring is not a word processing tool, it would be amazing if there was a way to integrate Office online into the tool. After being a client of Onspring for 5 years, this is really the only challenge my organization has faced. Review collected by and hosted on G2.com.

Recommendations to others considering Onspring:

Understand what your pain points are and have an open mind when implementing the solution. Just because your process is one one way, Onspring may be able to provide better solutions to your process. So keep an open mind! Review collected by and hosted on G2.com.

What problems is Onspring solving and how is that benefiting you?

My organization uses Onspring for SOX and Audit work. Additionally, we have used Onspring to develop visualizations for Audit Committee material vs. creating the materials manually. That is just one example of a manual process that has now been automated, but that is where Onspring provides so much value. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

JJ

Julie J.

Enterprise (\> 1000 emp.)

11/20/2020

"Onspring is an Awesome Vendor! Very Customer oriented!"

5/5

What do you like best about Onspring?

We thoroughly enjoy working with Onspring. Just this past week we got on the phone with an issue with our our logic worked to produce a risk-based items list. They took a look and provided a solution that we are working through now! They are super helpful and really listen to your situation or request to provide a worthy, beneficial response. When we can, we hope to expand our business with Onspring because this is the sort of working relationship we value.

I really like the annual User Forum too where I can meet other customers and we can share our troubles and hear how others have solved for things. Onspring makes that happen each year and provides some "best practices" learnings both here and through regular communications which is really helpful.

Recently, they developed a solution which they felt they could offer us, and completely rewrote a section of code for us, using the new features while they were demonstrating it to us! It was amazing and cool! Review collected by and hosted on G2.com.

What do you dislike about Onspring?

I haven't come across much I dislike. They are just too agreeable and helpful! Review collected by and hosted on G2.com.

Recommendations to others considering Onspring:

if you want a solution that is shareable, that you can manage knowing some HTML and web-based language, you can EASILY use Onspring!! They will help you too if you need help and don't want to build things yourself! Review collected by and hosted on G2.com.

What problems is Onspring solving and how is that benefiting you?

We use Onspring currently to manage our Audit Projects. We consider them a potential solution for our Compliance program, and they can do anything with their Workflow capabilities, from Ticketing and Tracking programs to incident response programs to so much more. I like their Dashboards showing me the next Audit items I need to work on! Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Liam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liam S.")
LS

Liam S.

IT Risk & Compliance Advisor

Mid-Market (51-1000 emp.)

11/17/2020

"So easy to Configure"

5/5

What do you like best about Onspring?

Onspring is easy to change configuration on the fly. I have been able to create dashboards very quickly for each user Review collected by and hosted on G2.com.

What do you dislike about Onspring?

A few more out of the box integrations would be very useful, especially Office. We currently need to download a file to view it, but having an inbuilt opening of a document within office online would be great. It can then be saved back in Onspring Review collected by and hosted on G2.com.

What problems is Onspring solving and how is that benefiting you?

Tracking client requests and inquiries as well as Controls Management

Also developing Risk Management and Vendor tracking and also working on Asset Tracking

We are also working on using Onspring for survey's to support control validations Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services")
AF

Verified User in Financial Services

Enterprise (\> 1000 emp.)

11/24/2020

"Easy to use and great customer service"

5/5

What do you like best about Onspring?

Onspring is very easy to use. Their platform is simple to understand which allows for easy design and configuration. Employees are able to quickly learn how to navigate through the tool, and also love the ability to build their own customized reports. So far, there have been very few "asks" that we haven't been able to configure within the system.

Additionally, the customer support at Onspring is wonderful. The team is quick to respond and is willing to help troubleshoot any scenario. They constantly ask for feedback, and I actually see suggestions I make be implemented within the tool. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

I wish the survey function had more flexibility (e.g. ability to create surveys real-time from a bank of questions). Additionally, structuring access rights correctly can be a bit cumbersome. Review collected by and hosted on G2.com.

What problems is Onspring solving and how is that benefiting you?

Vendor Risk, GRC, and Compliance Audits Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

JO

jay o.

Mid-Market (51-1000 emp.)

11/25/2020

"Ease of Use"

5/5

What do you like best about Onspring?

It is the of use. Once you learn the in and outs which is intuitive you can create your own reports and dashboards. We updated a whole module by ourselves with minimal help from the Onspring consultants. We another system this would have cost thousands of dollars. Review collected by and hosted on G2.com.

What do you dislike about Onspring?

No system is perfect but there has not been anything that i have not disliked so far where it developed into a pet peeve. Review collected by and hosted on G2.com.

What problems is Onspring solving and how is that benefiting you?

We use for contract reviews and SOX testing. There are other ideas on the table but have not gotten around it. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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