I appreciate how OnRamp provides a framework that ensures our customers learn everything they need to be successful with our product. I like the flexibility of OnRamp; it allows us to build whatever we need to ensure our customers are learning the things we need them to know. The initial setup was pretty easy, even if a bit time-consuming. Review collected by and hosted on G2.com.

we have some feature requests in. for example, the dynamic flow, where you can serve up different content based on different selections, does not work intuitively yet. it adds the modules to the end of the project, rather than where the dynamic question is Review collected by and hosted on G2.com.

I really like OnRamp's intuitive and easy-to-use UI. It's nice having a dashboard that clearly shows a progress bar for each project, which helps me keep track of what I'm working on. It also provides detailed instructions to ensure we know what we have done and what still needs to be done. The initial setup of OnRamp was very easy, which was a relief. Review collected by and hosted on G2.com.

Sometimes it can be buggy, when you set a task as complete it doesn't always log it. When you complete a task on a project, sometimes it'll say something like 'error, this couldn't be completed'. Review collected by and hosted on G2.com.

I love how OnRamp has made our onboarding process way clearer by having a portal for customers and us in the same place, which makes giving action items really easy. It's a big improvement from doing everything over email or in meetings. I appreciate everything OnRamp has been doing and it's been a really great experience for our whole team. I really like its well-thought-out setup with the customer portal and our portal being together, which makes organization so much simpler. Now, everything is in one place for us and the customers, instead of being scattered through emails. Review collected by and hosted on G2.com.

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What I appreciate most about OnRamp is how intuitive and well-organized it makes the onboarding process for our new customers. It allows us to guide clients step by step through setup and training, making sure they understand the platform and feel confident using it from the start.

I also value its high level of customization—we can adapt each onboarding flow to suit the specific needs of different customers, which saves time and minimizes confusion. The built-in tracking and progress features make it simple to monitor where clients are in the process, enabling our team to provide proactive support rather than waiting for problems to arise.

In summary, OnRamp enables us to deliver a more consistent and engaging onboarding experience, which in turn strengthens customer satisfaction and retention. It transforms what was once a manual and fragmented process into one that is smooth, measurable, and focused on the client. Review collected by and hosted on G2.com.

Honestly, there’s very little to dislike about OnRamp. However, if I were to suggest areas for improvement, I’d mention that some customization features could be more adaptable. Occasionally, making minor adjustments—such as rearranging modules or modifying the layout—can take longer than anticipated.

Additionally, having more comprehensive analytics and reporting tools would be beneficial. For instance, the ability to easily see where customers spend the most time or where they encounter difficulties would allow us to further enhance the onboarding process.

Overall, these are just minor suggestions that would make an already excellent platform even better. Review collected by and hosted on G2.com.

Team loves him. Customers love it. Organizes our work and ensures timely results on deliverables. Review collected by and hosted on G2.com.

Not major complaints. I would love to see more reporting in the future (e.g. a dashboard of how all of our customers are doing on one view with focus on what is overdue and where to focus) Review collected by and hosted on G2.com.

I like the customer portal in OnRamp. It's beneficial because customers can access it on their own and take action before a call. Also, the support team is great, making the initial setup process more manageable even though it's a bit of work. Review collected by and hosted on G2.com.

Handling multi-locations is a challenge. If a task is to be completed by one person for 10 locations, it's difficult to have them mark it across all locations. Review collected by and hosted on G2.com.

Visibility for our customers and internal teams is so easy! Also the customer service / support from the OnRamp team is top notch. Review collected by and hosted on G2.com.

Some of the feature limitations / reporting limitations and alerts but I know the team is working to continuously improve these over time! Review collected by and hosted on G2.com.

I like that OnRamp allows us to have both internal only and client-facing tasks, keeping all onboarding tasks in one place. It helps us see what we need to do next, as well as what's still outstanding on the clients' side. This feature has improved our process since previously we had to rely on checklists or numerous emails, and now our clients can see everything in one place. Review collected by and hosted on G2.com.

The build-out of tasks/forms is not very user friendly. It's time-consuming and not always intuitive. Additionally, it would be helpful to make changes on linked modules that are rolled out to in-progress projects, too, not just newly created ones. Review collected by and hosted on G2.com.

Great partnerships with Onramp's team (Chad, Aden, Peter), User Friendly, easy to set up, makes easier to stick to deadlines Review collected by and hosted on G2.com.

Inability to house grids/spreadsheets residential. Review collected by and hosted on G2.com.

The interface is very user-friendly and easily navigable. Review collected by and hosted on G2.com.

There are some odd behaviors, such as the last item in an added module not being able to be moved to a different module. Review collected by and hosted on G2.com.