The platform is understandable and easy to navigate, has clear configuration options, phenominal support from the company and CEO and loving the ongoing feature improvements! We have been able to customize the front end user experience to better suit our customers needs and match our Company styling/look & feel to create a more seamless experience for all. We have been supported throughout the entire process and even better... we feel set up for success! I very rarely write reviews and when I do, they are almost exclusively negative. However, OnRamp has earned a glowing review. Review collected by and hosted on G2.com.

Nothing to dislike about the software or the CEO. Big fan so far. My only comment would be exploring the idea of expanding their help center content. Review collected by and hosted on G2.com.

Its step-by-step guidance makes it a user-friendly interface for our customers to complete the Onboading, and it helps us to keep on track with the OB status with our customers. Onramp provided training and support throughout our initial setup which was very helpful. Review collected by and hosted on G2.com.

There are some glitches in the platform but overall happy with it. Review collected by and hosted on G2.com.

The way our communications with clients has been funneled through OnRamp has been extremely helpful in providing visibility for multiple departments on the status of our current clients in onboarding. Review collected by and hosted on G2.com.

Haven't really noticed too many downsides with OnRamp at all, nothing but good things to say about the software and the staff! Review collected by and hosted on G2.com.

Love its ability to give customers an ability to see what's needed of them to move their implementation plan forward even without needing to meet directly with our team. This shortens our implementation time to launch by creating a directive for customers to do their "HW" in between onboarding calls. Review collected by and hosted on G2.com.

Nothing at the moment - there are optimizations that we've shared with our CSM for ways that we can get more value out of OnRamp, and we love that those are shared as product ideas. Review collected by and hosted on G2.com.

The ease of the platform to be able for us to manage our onboardings from start to finish. The view for our internal team members as well as our clients who enjoy the use to the customer portal. All of this allows us and our clients to have full visbility. Review collected by and hosted on G2.com.

Not much to report - serves our needs as of now. Review collected by and hosted on G2.com.

Easy and straightforward to use for the end customer Review collected by and hosted on G2.com.

A bunch of weird ways to do certain workflows and odd places to put certain functionality when we started but they managed to sort out a bunch of these in a new release Review collected by and hosted on G2.com.

Chad. He is amazing to work with. Doesn't make you feel like you are stranded on an island alone trying to figure out the functions. The program in it's self is super friendly on it's own. I was able to figure out a majority of it by myself. Review collected by and hosted on G2.com.

There are some user functionality upgrades that need to take place but they are actively working on it, very open to new ideas and continually rolling new things out. Review collected by and hosted on G2.com.

I love the customer-facing aspect of OnRamp. Software implementations can feel overwhelming but the usability and layout provide clear steps and instructions, reducing anxiety over all that customers need to accomplish. In addition, there are many steps that our enterprise customers can take on their own to get closer to launch and OnRamp guides them seamlessly. The email nudges are great for gentle reminders to complete tasks before the next steps.

In terms of the benefit to our internal teams, we have a Customer Success team that does a lot of context shifting between onboarding customers, driving adoption, and then renewals. Having a tool with pre-established playbooks, and steps already mapped out for new projects is a lifesaver for stretched-thin teams. And the fact that we can create a comprehensive internal view and a customer-friendly view is the icing on the cake.

The team is so supportive as well. Any time I have a request or support need (it isn't often) they are quick to respond and are always helpful. Review collected by and hosted on G2.com.

We didn't have enough projects to really take full advantage of the reporting but I think if we had more projects in flight, the reporting would have been even more useful to me. Review collected by and hosted on G2.com.

I love the things that OnRamp can automate, but I really think it shines as an organziational tool. Review collected by and hosted on G2.com.

There is nothing that I really dislike about OnRamp. Review collected by and hosted on G2.com.

OnRamp has really helped us standardize our onboarding process across our organization, ensuring customer experience is consistent regardless of who on our Customer Success team supports them. OnRamp has improved quickly over the last year and support/ease of use has matured considerably. Review collected by and hosted on G2.com.

Continued integration improvements with SFDC as well as Catalyst and other CS platforms. Review collected by and hosted on G2.com.