# OnRamp Reviews **Vendor:** OnRamp Technology, Inc. **Category:** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding) **Average Rating:** 4.4/5.0 **Total Reviews:** 198 ## About OnRamp OnRamp is an intelligent customer onboarding and engagement solution designed to help businesses streamline their customer success processes. By automating the onboarding project kick-off directly from the CRM, OnRamp enables organizations to provide a more efficient and personalized experience for their customers. This software solution focuses on reducing the time it takes for customers to realize value from a product or service, thereby minimizing churn risk and fostering long-term relationships. Targeted primarily at customer success teams, OnRamp is particularly beneficial for companies that prioritize customer engagement and retention. It caters to a diverse range of industries, including SaaS, e-commerce, and service-based businesses, where effective onboarding is crucial for maximizing customer satisfaction and loyalty. The platform's personalized workflows guide customers through the onboarding process, ensuring that they receive the support and resources they need at every stage of their journey. Key features of OnRamp include real-time visibility into onboarding progress, inline collaboration tools, and usage insights that keep customers engaged. The ability to monitor onboarding milestones and track customer interactions allows businesses to proactively address any challenges that may arise, further enhancing the customer experience. Additionally, the scalable workflows offered by OnRamp enable organizations to deliver a high-touch experience without the need for increasing headcount, making it a cost-effective solution for managing customer success initiatives. By leveraging OnRamp, companies can achieve faster onboarding times, higher product adoption rates, and stronger customer relationships. The platform not only helps in retaining existing customers but also supports revenue growth through expansion opportunities. As businesses utilize OnRamp to enhance their customer engagement strategies, they can expect measurable improvements in customer satisfaction and loyalty, ultimately transforming customer success into a sustainable growth engine. ## OnRamp Pros & Cons **What users like:** - Users appreciate the **ease of use** of OnRamp, allowing seamless collaboration and project management with clients. (39 reviews) - Users commend the **exceptional customer support** from OnRamp, highlighting quick responses and valuable assistance throughout implementations. (23 reviews) - Users value the **exceptional efficiency** of OnRamp, enhancing data gathering and project management across teams. (19 reviews) - Users value the **collaborative task management** of OnRamp, enhancing customer relationships and keeping projects on track. (19 reviews) - Users value the **strong team collaboration** with OnRamp, noting its seamless integration and user-friendly setup. (18 reviews) - Client Management (16 reviews) - Users value the **ease of implementation** with OnRamp, enjoying seamless project setup and enhanced efficiency. (16 reviews) - Intuitive (16 reviews) - Time-saving (16 reviews) - Easy Setup (14 reviews) **What users dislike:** - Users express frustration over **missing features** like advanced customization options and limited interaction in comments. (17 reviews) - Users struggle with the **learning curve** of OnRamp, finding navigation and task management challenging and cumbersome. (13 reviews) - Users express concerns about **missing functionalities** like limited playbook features and slow response times affecting usability. (11 reviews) - Users find the **limited customization** options frustrating, particularly for playbooks and view settings in OnRamp. (10 reviews) - Users experience challenges with **task management** , like improper field population and tedious individual updates for tasks. (9 reviews) - Limited Features (8 reviews) - Not Intuitive (8 reviews) - Time-Consuming (8 reviews) - Glitches (7 reviews) - Users express a desire for better **integration with Outlook and CRMs** , noting it complicates scheduling and due date updates. (7 reviews) ## OnRamp Reviews ### 1. Hello Faster Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Kavi K. | Client Implementations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** OnRamp stands out by automating manual follow-ups, which can slash customer go-live times by over 50%. Its dual interface provides a polished portal for clients while giving internal teams a powerful, centralized project workspace. By replacing messy spreadsheets with seamless CRM integrations, it makes scaling complex onboarding processes feel simple and consistent. **What do you dislike about OnRamp?** It can feel a bit stiff and hard to customize, making it difficult to change tasks once a project starts. Some users find it tricky to manage many sub-tasks at once or wish they could edit everything in bulk to save time. Also, the cost can add up quickly because you have to pay for each team member's seat to get full access. **What problems is OnRamp solving and how is that benefiting you?** OnRamp replaces messy spreadsheets and manual emails with automated reminders that keep projects moving without your constant attention. This cuts go-live times by up to 70%, meaning customers see value from your product much faster. It gives you real time visibility into every account, so you can stop chasing status updates and start fixing actual limitation. By using reusable playbooks, your team can handle way more customers at once without feeling overwhelmed or losing quality. ### 2. Streamlined Data Workflows with Real-Time Client Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Dinesh r. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I am able to streamline all my data-related work on a single platform, which has been very helpful. It also allows me to stay connected with clients in real time, so they can ask questions and receive responses quickly. Additionally, getting email notifications for pending tasks and tasks completed by clients is very useful and helps keep everything organized and on track. Recently i am working on adding webhook and API and integration to get data directly from my salesforce **What do you dislike about OnRamp?** There are a few limitations I’ve noticed that, if improved, would make the platform much more efficient: I am currently not able to move a created sub-task from one section/stage to another. Some important features are missing that would help me prepare and organize tasks in advance more effectively. If I create a task and the client needs to provide the same information multiple times, I currently have to recreate the task again and again. It would be much more efficient if clients could duplicate/copy an existing task or module themselves when needed. When a client uploads an attachment such as an image or PDF, I only receive a link while extracting the response into Excel, rather than the actual file or a more usable reference. There are also a few additional features that could make the platform even more helpful if added in the future. **What problems is OnRamp solving and how is that benefiting you?** OnRamp is helping solve the problem of managing onboarding work across too many different places like emails, spreadsheets, follow-ups, and shared documents. It brings everything into one place, which makes it much easier to track what is pending, what has been completed, and what still needs action from either our side or the client. For me, the biggest benefit is that it makes the whole process feel more organized, faster, and easier to manage. I can stay connected with the client in real time, answer questions quickly, and also get visibility into where things are stuck without having to search through multiple tools. From a speed and reliability perspective, it has been helpful because tasks, updates, and notifications are available quickly and in one flow. It reduces a lot of manual back-and-forth and helps keep work moving. Overall, it makes the onboarding process more smooth, visible, and manageable. ### 3. OnRamp Makes Onboarding Structured, Seamless, and Easy to Track **Rating:** 5.0/5.0 stars **Reviewed by:** Madison S. | Client Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I love that OnRamp is easy to use and intuitive! It brings structure and visibility to our onboarding process without making anything feel overly complicated. It gives us a clear way to track progress, keep both internal teams and clients aligned, and make sure nothing slips through the cracks. I also really appreciate how responsive and helpful the team is. They’re always willing to hop on a call and work through anything that comes up, which has made a big difference. Implementation was straightforward, and setting up integrations felt seamless. Overall, the platform is easy to navigate, and even their chatbot has been useful for answering quick questions when needed. **What do you dislike about OnRamp?** I really did love everything about OnRamp. The only thing I would say is the integrations are a bit limited in what they do - while they’re helpful, some of them feel like they lack customization. There are certain fields and behaviors that are preconfigured, which can make it harder to fully tailor things to our specific workflows. That said, the core functionality still works well, and the team has been open to feedback, so I’m hopeful this continues to improve over time. **What problems is OnRamp solving and how is that benefiting you?** OnRamp helps us solve the challenge of keeping onboarding organized, consistent, and transparent, especially as we’re managing multiple clients at once. Before, it was easier for things to get scattered across emails, docs, and different tools, which made it harder to track progress and stay aligned. With OnRamp, everything lives in one place — onboarding plans, tasks, communication — which makes it much easier to stay organized and keep both our internal team and clients on the same page. It’s also helped us standardize our process while still allowing for flexibility when needed. Overall, it’s made our onboarding process more efficient, reduced back-and-forth, and given us much better visibility into how things are progressing. ### 4. Incredible support, customer-friendly portal, powerful product for Onboarding teams. **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna W. | Documentation Lead & Onboarding Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about OnRamp?** - Customer-friendly project portal - The team at Onramp! Super helpful and responsive, very genuine. - They listen and value customer feedback - Integrations with hubspot and salesforce for automated project creation - Sub-task editor / modules and playbooks allow us to build up templates for different customer journeys - Superb collaborative support throughout implementation and beyond - Easy to use and intuitive **What do you dislike about OnRamp?** - No MS Teams integration (apparently this may be coming? Features are currently available for Slack only) **What problems is OnRamp solving and how is that benefiting you?** - Customer onboarding projects dragging on for month - Trying to collaborate on complex projects using spreadsheets and emails (so many emails!) - Less time spent writing emails to follow up with customers (now we just send them a quick comment on the specific task we're following up about, or rely on the automated emails from Onramp!) - Proactive customers are no longer dependent on us being available to send information through via email etc, they can jump onto the portal and work through tasks in their own time. ### 5. User Friendly and Clean website **Rating:** 5.0/5.0 stars **Reviewed by:** Vrajesh P. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about OnRamp?** Very easy to use when creating a brand new project, the Directions are very simple, Able to track my work for customers and watch their progress with an easy dashboard. Logging on to the website my first thought was it was very clean and it seemed like everything I needed was right on the front page. I enjoyed being able to tailor each project before publishing it which would give access to the people in the project. This was helpful for some clients so we can make sure they have everything we haven't taught yet. **What do you dislike about OnRamp?** Had some trouble with formatting when copy pasting paragraphs or questions from word. This was very annoying as sometimes I would have long quotes that I would want to paste but it wasn't easy to do so. I was able to receive help right away from support to fix this issue by using google docs as my source to paste and then copy-paste from there. I haven't had any issues since then on formatting which is great. Originally, Adding pictures was difficult because it would be too big before but it was fixed very quickly whereas now it is just an easy upload and you can easily make sure the picture looks nice. **What problems is OnRamp solving and how is that benefiting you?** Training is a lot easier with onramp for my team. Teams will use it to learn our software and then be able to accurately complete tasks while we are able to track efficiently and monitor their progress in the easy dashboard set up on the focus page. Each client is set up in OnRamp and then customized to their needs. This allows us the freedom to be able to make sure the client has everything they need to succeed in successfully learning our software. This is taking the training away from our team while they handle all this on their own. ### 6. Buggy and Clunky with Excessive Manual Work **Rating:** 1.0/5.0 stars **Reviewed by:** Francois P. | SaaS Implementation Specialist **Reviewed Date:** March 30, 2026 **What do you like best about OnRamp?** I like the ability to create tasks for customers to view, as it helps me and the customers stay aligned on action items. **What do you dislike about OnRamp?** I'm not a big fan of OnRamp overall. The software is extremely buggy and clunky to use. Notes don't save, I get stuck at the login screen, and tasks show up as blocked when they are not. The process to add and edit subtasks is extremely clunky and unintuitive. Pressing back while editing a specific section of a subtask takes me back to the homescreen of the project, rather than back to the subtask sections. The search capability within OnRamp is horrible, and there's no option to have an embeddable variable for a certain team member carry over multiple different projects assigned, like a calendar link. I feel like I'm doing the same, if not sometimes more manual work in OnRamp than I was doing in Jira. **What problems is OnRamp solving and how is that benefiting you?** OnRamp helps save time and makes it easier for customers to track tasks. It allows me and my customers to stay aligned on action items. ### 7. Streamlines Compliance with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Greg K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about OnRamp?** I really like OnRamp's ability to speed up the data gathering process, which lets dealers work on their timeline and improves overall satisfaction at the dealership level. It's great that the questions we can ask are quite comprehensive, yet they are easily digestible when going through tasks step by step. I find it very easy to follow. The initial setup was also very simple, with a quick tutorial that made it easy to start using the software. OnRamp is pretty intuitive and becomes even easier to understand with regular use. Additionally, I appreciate how OnRamp syncs with Salesforce, which is where I see the most integration given my role in sales. **What do you dislike about OnRamp?** The ability to edit more areas would help. Sometimes we have dealerships who aren't quite sure what we are asking for. Adding screenshots as examples could help a dealer understand exactly what we are asking of them. **What problems is OnRamp solving and how is that benefiting you?** OnRamp speeds up the data gathering process, letting dealers work at their own pace, which boosts satisfaction at the dealership level. ### 8. Intuitive Onboarding Solution with Great Collaboration Features **Rating:** 5.0/5.0 stars **Reviewed by:** Angie D. | VP, Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I like that OnRamp provides one shared space for our team and clients to work together. It is easy and intuitive to use and saves a tremendous amount of time in back and forth emails. During our onboarding process, there's a lot of sharing information, whether that's files, training documents, questions and answers, etc., and it's all stored in one place that can be referenced anytime. We also have training included, as well as all of our historical chats. It's a great space to be able to share, communicate, and learn. The initial setup was very intuitive, though we did need a little help from the team initially, after which it was easy going. **What do you dislike about OnRamp?** Being able to share and give insights to our product team could be made easier. We are tight on licenses and budget so we can't leverage it as much as we may want to. **What problems is OnRamp solving and how is that benefiting you?** I use OnRamp to enhance our onboarding process with a shared space for clients, simplifying setup, documentation, and communication with our specialists. It's intuitive, saves time, and consolidates information, enhancing collaboration and learning. ### 9. Streamlined Onboarding with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Patrick R. | Parabola Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I use OnRamp for managing onboarding tasks for clients to our third-party logistics platform. OnRamp gives me a single dashboard experience for our clients, containing all the information they need for onboarding, including compliance and training documentation. It allows us to set up clients for success from a technical, operational, and supply chain fulfillment perspective. I appreciate how it helps scale our onboarding process, enabling us to handle more concurrent onboardings without needing additional headcount. This has allowed us to grow the number of accounts we handle during the onboarding cycle. Additionally, OnRamp centralizes all information and communication, providing a high-level executive summary of our account status. The initial setup was pretty easy, thanks to the engaged client success team and the dedicated technical person who assisted in setting everything up. **What do you dislike about OnRamp?** The automation capabilities would be a much easier tool to use if it were a bit more directed. Right now, I know it's in the early phases of development, and they're building a lot of features to support that. Also, having sort of out-of-the-box canned reporting across all of the accounts that are onboarding would be helpful. I think just some UI changes to make it easier to use and share and edit, and replicate modules across different projects would be helpful. **What problems is OnRamp solving and how is that benefiting you?** I use OnRamp for a single dashboard onboarding, providing necessary compliance and training docs, allowing client setup success. It scales onboarding without extra staff, centralizes information, and helps our accounts track progress, enhancing efficiency. ### 10. Streamlined, Centralized Onboarding with Clear Progress Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Alan A. | Implementation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** What stands out most about OnRamp is how streamlined and centralized the onboarding process is. It keeps everything—tasks, documentation, and communication—in one place, which reduces back-and-forth and improves accountability across teams. The visibility into progress and clear tracking of outstanding items makes it easy to stay organized and ensure nothing falls through the cracks. **What do you dislike about OnRamp?** One area for improvement with OnRamp is the user experience—certain workflows can feel less intuitive than expected, which may require additional guidance for new users. Additionally, there can be some delays in updates or limited flexibility when handling more complex or non-standard onboarding scenarios. Enhancing customization options and improving real-time visibility would make the platform even more efficient. **What problems is OnRamp solving and how is that benefiting you?** OnRamp helps solve the challenge of managing onboarding across multiple stakeholders, systems, and steps by centralizing everything into one platform. Instead of relying on scattered emails, documents, and manual follow-ups, it provides a structured workflow with clear ownership and visibility into progress. This benefits me by improving efficiency and accountability—it's easier to track what’s been completed, identify outstanding items, and ensure nothing is missed. It also reduces back-and-forth communication and helps keep all parties aligned, which ultimately speeds up onboarding and creates a more organized, reliable process. ### 11. Efficient Processes and Great Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Onboarding Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I like OnRamp because it makes the process more efficient. The layout and features, especially the customer portal, are things I appreciate. It's a good experience for the customer, as they know exactly what we need from them without sending too much information all at once. Also, the initial setup was pretty straightforward. **What do you dislike about OnRamp?** The problem I had with OnRamp actually had nothing to do with the system itself; my management team was restricting many user permissions. It made the experience really weird, especially because they demoed it to us with a user with full permissions. It was a case where I knew the platform was great, but I couldn't use it to its full potential, and that was no fault of the company. **What problems is OnRamp solving and how is that benefiting you?** OnRamp makes the process more efficient and provides a good customer experience. The customer portal ensures they know exactly what we need without overwhelming them with information. ### 12. Intuitive Interface with Seamless CRM Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I like how easy OnRamp is to use. The interface is quite intuitive, making navigation simple. Building out the back end and workflows is also easy, which makes it not too hard to adopt. From an ease of use perspective, I was able to connect Salesforce directly with OnRamp, allowing for automatic project creation, which has been a huge lift for us especially with high volumes of projects. **What do you dislike about OnRamp?** Building the workflows for clients with multiple locations is quite challenging. Depending on the location count and how many bank accounts they have, as well as if they have separate EIN numbers for their business, all of that dependency triggers different setups. It has been quite a challenge for us to build a flow that works for these multi-location clients. **What problems is OnRamp solving and how is that benefiting you?** OnRamp provides a one-stop shop for clients to upload files and complete tasks, simplifying document collection. It eases project tracking internally and integration with Salesforce automates project creation, handling high volumes. The intuitive interface and easy backend workflow setup make it simple to adopt. ### 13. Streamlined Setup with Minor Tweaks Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Sydney I. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I like that everything is in one place with OnRamp. The customer only needs to access one portal to learn how to do things, acknowledge tasks, download guides and documents, and upload necessary files. I also appreciate the ability to create decision trees, which adapt the process based on specific customer answers, leading to different lines of questioning or subsequent steps. The initial setup in the library or playbooks allows customers to operate at their own pace, reducing dependency on business hours and email chains. Additionally, I enjoy the user-friendly, 'what you see is what you get' editor and the ease of customizing and controlling questions and steps. **What do you dislike about OnRamp?** One thing in particular was the user accounts when we first started with one of our customer accounts. Two particular users, they didn't have their business email addresses set up yet. So they gave us their personal emails. Now that they have their business emails, I needed to update those. That was a little cumbersome. Because the user already existed, I couldn't find a way to actually remove the previous email that they started with and add the new business email. So I had to delete the account altogether and recreate them. I think it could just be easier to update those contact email addresses. **What problems is OnRamp solving and how is that benefiting you?** OnRamp eliminates back-and-forth email chains by keeping everything in one place. It helps track customer responses and tasks efficiently, allowing file uploads and downloads. It's a great tool for tracking effort and progress. ### 14. Streamlined Onboarding with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** cnunez@navigate360.com N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I like the tree view functionality in OnRamp. I really enjoy that I can build out multiple layers within specific tasks, allowing for a continuous flow of accessing information, creating a check for understanding, completing that check, and then moving forward with the completion of the overall activities. I think this provides a great experience for both the managers leading the team as well as the actual new hire or mentee. **What do you dislike about OnRamp?** There is not as much ease of use when it comes to creating multiple projects or library assets. It's not easy to copy and paste certain modules into other projects or to edit projects once they are already live. I would love to do a bit more plug and play, being able to copy paste, and modify from there. It needs to be a bit more user friendly. **What problems is OnRamp solving and how is that benefiting you?** I use OnRamp to streamline internal onboarding, helping new hires and mentees access resources, stay organized, and complete understanding checks efficiently. ### 15. Simplified Customer Onboarding with Intuitive Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon C. | Implementation Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I love that OnRamp is easy and intuitive to use. It's simple to set up and adjust, which makes it highly flexible. I can create a. straightforward onboarding framework and modify when needed, even on the fly. Overall, the experience with OnRamp has been really excellent, and I have not encountered any major drawbacks. Jen, our Customer Success Manager, has also been fantastic and incredibly helpful throughout the process. **What do you dislike about OnRamp?** There is nothing that I dislike. In fact, I have shared a few pieces of feedback and have already seen improvements reflected in the platform. **What problems is OnRamp solving and how is that benefiting you?** OnRamp solves the challenge of keeping customer onboarding organized, transparent, and moving efficiently. It creates visibility for both our customers and internal teams, ensuring everyone stays aligned and on track. As a result, onboarding moves faster, and we have already seen a significant improvement in time to value from kickoff to go-live. ### 16. Easy to Understand, Customizable Platform with Great Built-In Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Trystan N. | Implementation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about OnRamp?** The ease of understanding the platform and the customization makes it easy to navigate and alter when needed. Different methods of communication available via Internal Notes or commenting within a task make it easy to leave feedback where it's needed. **What do you dislike about OnRamp?** Occasional bugs such as coloured text being removed when using multiple colours and the fact each account refreshes when attempting to update them all under the views page. Very minor QoL stuff **What problems is OnRamp solving and how is that benefiting you?** Organizing client accounts and keeping up with the rest of our team to remain in the same loop to provide clients the best experience possible when onboarding. ### 17. Empowers Client Collaboration, Needs Speed Boost **Rating:** 4.0/5.0 stars **Reviewed by:** Adelaide C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about OnRamp?** I love that I can show customers what I am doing and what they need to be doing, which brings us together and ensures nothing is missed. It allows me to work alongside my customers, letting them see where they are and what needs to happen next. This feature helps me have better relationships with my clients and holds me accountable for the project moving along on time. **What do you dislike about OnRamp?** It's slow, I wish it was faster. It also has some limits in playbooks vs projects. Playbook needs more work. I would like the ability to collapse modules, make it faster, and add a module just where I need it. **What problems is OnRamp solving and how is that benefiting you?** OnRamp allows my customers to see their progress and next steps, improving our relationships and accountability. It helps us stay on track, brings us together, and ensures nothing is missed. ### 18. Streamlined Client Onboarding with Great Task Visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Olu O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I really like the User Task List view in OnRamp because I can quickly see all the tasks assigned to me and other members of my team. OnRamp also provides more visibility to tasks and centralizes projects, which was a big factor in switching from Rocketlane. Additionally, the initial setup was straightforward, making it easier to get started. **What do you dislike about OnRamp?** I don't like the messaging 'Comments' within tasks. It lacks the ability to send reactions and to send internal-only comments within a chat. It would be helpful to mark certain messages as internal-only, so internal teams can communicate freely without exposing those conversations to clients. **What problems is OnRamp solving and how is that benefiting you?** I use OnRamp for onboarding clients, improving task visibility and centralized projects. The User Task List view lets me quickly see tasks assigned to me and my team, enhancing workflow tracking. ### 19. Flexible Onboarding with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Meagan M. | Senior Manager, Customer Success Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I appreciate how OnRamp provides a framework that ensures our customers learn everything they need to be successful with our product. I like the flexibility of OnRamp; it allows us to build whatever we need to ensure our customers are learning the things we need them to know. The initial setup was pretty easy, even if a bit time-consuming. **What do you dislike about OnRamp?** we have some feature requests in. for example, the dynamic flow, where you can serve up different content based on different selections, does not work intuitively yet. it adds the modules to the end of the project, rather than where the dynamic question is **What problems is OnRamp solving and how is that benefiting you?** OnRamp provides a framework ensuring our customers learn everything needed for success with our product. Its flexibility lets us build necessary components to facilitate this learning effectively. ### 20. Intuitive UI with Minor Bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Hector J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I really like OnRamp's intuitive and easy-to-use UI. It's nice having a dashboard that clearly shows a progress bar for each project, which helps me keep track of what I'm working on. It also provides detailed instructions to ensure we know what we have done and what still needs to be done. The initial setup of OnRamp was very easy, which was a relief. **What do you dislike about OnRamp?** Sometimes it can be buggy, when you set a task as complete it doesn't always log it. When you complete a task on a project, sometimes it'll say something like 'error, this couldn't be completed'. **What problems is OnRamp solving and how is that benefiting you?** I use OnRamp to keep track of what we've done and need to do, with detailed instructions. The dashboard and progress bar help me easily see where each project stands. ### 21. Streamlined Onboarding with Effortless Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Mikk B. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I love how OnRamp has made our onboarding process way clearer by having a portal for customers and us in the same place, which makes giving action items really easy. It's a big improvement from doing everything over email or in meetings. I appreciate everything OnRamp has been doing and it's been a really great experience for our whole team. I really like its well-thought-out setup with the customer portal and our portal being together, which makes organization so much simpler. Now, everything is in one place for us and the customers, instead of being scattered through emails. **What do you dislike about OnRamp?** none **What problems is OnRamp solving and how is that benefiting you?** OnRamp has significantly improved our onboarding by centralizing customer communication in a shared portal. It simplifies task completion and follow-up with clients, replacing disorganized email exchanges with structured interactions. ### 22. Simplifying Onboarding, Strengthening Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Christina A. | Onboarding & Implementation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about OnRamp?** What I appreciate most about OnRamp is how intuitive and well-organized it makes the onboarding process for our new customers. It allows us to guide clients step by step through setup and training, making sure they understand the platform and feel confident using it from the start. I also value its high level of customization—we can adapt each onboarding flow to suit the specific needs of different customers, which saves time and minimizes confusion. The built-in tracking and progress features make it simple to monitor where clients are in the process, enabling our team to provide proactive support rather than waiting for problems to arise. In summary, OnRamp enables us to deliver a more consistent and engaging onboarding experience, which in turn strengthens customer satisfaction and retention. It transforms what was once a manual and fragmented process into one that is smooth, measurable, and focused on the client. **What do you dislike about OnRamp?** Honestly, there’s very little to dislike about OnRamp. However, if I were to suggest areas for improvement, I’d mention that some customization features could be more adaptable. Occasionally, making minor adjustments—such as rearranging modules or modifying the layout—can take longer than anticipated. Additionally, having more comprehensive analytics and reporting tools would be beneficial. For instance, the ability to easily see where customers spend the most time or where they encounter difficulties would allow us to further enhance the onboarding process. Overall, these are just minor suggestions that would make an already excellent platform even better. **What problems is OnRamp solving and how is that benefiting you?** OnRamp has addressed the challenge of managing and scaling a consistent onboarding experience for our new healthcare SaaS customers. Previously, our onboarding process was largely manual, scattered across emails, documents, and individual meetings. This often resulted in delays, miscommunication, and inconsistent experiences for our clients. Now, with OnRamp, everything is centralized and automated. Clients are able to progress through each step at their own pace, while our team can easily monitor their progress, share resources, and provide support when necessary. This shift has shortened our onboarding time, boosted customer confidence, and allowed our team to focus on more valuable support tasks instead of repetitive work. In summary, OnRamp enables us to offer a smoother and more transparent onboarding experience, benefiting both our clients and our internal team. ### 23. Customers Love It: Keeps Our Team Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel Y. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** Team loves him. Customers love it. Organizes our work and ensures timely results on deliverables. **What do you dislike about OnRamp?** Not major complaints. I would love to see more reporting in the future (e.g. a dashboard of how all of our customers are doing on one view with focus on what is overdue and where to focus) **What problems is OnRamp solving and how is that benefiting you?** More complete set of deliverables consistently tracked across all customers. Makes it easy to avoid things falling through the cracks. Better standard of service we can offer clients. ### 24. Efficient Client Onboarding with Some Multi-Location Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Steve M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I like the customer portal in OnRamp. It's beneficial because customers can access it on their own and take action before a call. Also, the support team is great, making the initial setup process more manageable even though it's a bit of work. **What do you dislike about OnRamp?** Handling multi-locations is a challenge. If a task is to be completed by one person for 10 locations, it's difficult to have them mark it across all locations. **What problems is OnRamp solving and how is that benefiting you?** I use OnRamp to collect information from new clients for onboarding, speeding up software setup. It solves early data collection and allows customers to self onboard some tasks before a call. ### 25. Easy Customer Visibility and Top-Notch OnRamp Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kelsey G. | Manager, Professional Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** Visibility for our customers and internal teams is so easy! Also the customer service / support from the OnRamp team is top notch. **What do you dislike about OnRamp?** Some of the feature limitations / reporting limitations and alerts but I know the team is working to continuously improve these over time! **What problems is OnRamp solving and how is that benefiting you?** Top down insights into my teams pipeline and progress as well as we have reduced onboarding TTV significantly ### 26. Streamlined Client Onboarding with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Jacki B. **Reviewed Date:** January 05, 2026 **What do you like best about OnRamp?** I like that OnRamp allows us to have both internal only and client-facing tasks, keeping all onboarding tasks in one place. It helps us see what we need to do next, as well as what's still outstanding on the clients' side. This feature has improved our process since previously we had to rely on checklists or numerous emails, and now our clients can see everything in one place. **What do you dislike about OnRamp?** The build-out of tasks/forms is not very user friendly. It's time-consuming and not always intuitive. Additionally, it would be helpful to make changes on linked modules that are rolled out to in-progress projects, too, not just newly created ones. **What problems is OnRamp solving and how is that benefiting you?** I use OnRamp for onboarding clients, keeping all tasks in one place. It solves the problem of lacking a client-facing module, which helps clients see everything they need in one place. ### 27. initial setup extremely easy and were available for any assistance when needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Brice M. | Sr. Client Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about OnRamp?** Great partnerships with Onramp's team (Chad, Aden, Peter), User Friendly, easy to set up, makes easier to stick to deadlines **What do you dislike about OnRamp?** Inability to house grids/spreadsheets residential. **What problems is OnRamp solving and how is that benefiting you?** Housing all onboarding data collection, keeping timelines. Will eventually be used for ongoing internal data metrics. ### 28. Very User-Friendly, Easy-to-Navigate Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Clifton K. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about OnRamp?** The interface is very user-friendly and easily navigable. **What do you dislike about OnRamp?** There are some odd behaviors, such as the last item in an added module not being able to be moved to a different module. **What problems is OnRamp solving and how is that benefiting you?** They are working on several bugs, including the one where the last task of a module cannot be moved to another module. ### 29. User-Friendly Interface, Effortless Task Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about OnRamp?** I love OnRamp's user-friendly interface. With just a glimpse, I can already see what task needs my attention. It's very easy for me to manage daily tasks. The initial setup was also very easy. **What do you dislike about OnRamp?** Help articles are nowhere to be found **What problems is OnRamp solving and how is that benefiting you?** OnRamp helps me organize my daily tasks and its user-friendly interface lets me quickly see which tasks need attention. ### 30. Streamlines Processes with Consistency and Efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I like how OnRamp streamlines processes with consistency. I appreciate how organized it is, allowing me to view things at a high level and operate with detail and efficiency. The helpful data provided by OnRamp adds value by supporting better decision-making. **What do you dislike about OnRamp?** The ability to like an internal note as additional response interaction isn't there. It would be helpful to have a like button. **What problems is OnRamp solving and how is that benefiting you?** OnRamp streamlines processes with consistency, organizes my work, and provides helpful data, allowing me to view things at a high level while operating with detail and efficiency. ### 31. Streamlined Onboarding with Excellent Customer Accountability **Rating:** 4.5/5.0 stars **Reviewed by:** Sami S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I appreciate that OnRamp helps in project management and key project stakeholdership. One of the things I like most is how it holds our customers accountable. I also enjoy using the customer portal because our customers can log in and complete tasks within their software. **What do you dislike about OnRamp?** I find the bulk reassigning tasks feature to be lacking. There should be quick, easy buttons to reassign tasks within the project. **What problems is OnRamp solving and how is that benefiting you?** OnRamp aids in project management and key project stakeholdership, and its customer portal lets clients log in and complete tasks within their software. ### 32. Streamlined Onboarding with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Aidan H. **Reviewed Date:** November 20, 2025 **What do you like best about OnRamp?** I find the UI of OnRamp extremely easy to navigate and understand from various perspectives, including those of an admin, internal user, and end user. This interface design greatly enhances the overall user experience by ensuring that navigating through the platform feels intuitive and efficient. Additionally, the initial setup process was very easy, thanks to OnRamp's responsive team, who provided substantial support and helped us get started in just a few weeks. Their assistance ensured that the onboarding process was smooth and effortless, contributing to my overall satisfaction with the product. **What do you dislike about OnRamp?** The only thing that comes to mind is the need for enhancements in handling group applications or submissions. Currently, OnRamp supports one project per customer, which is not optimal for groups with multiple individuals under the same parent account. Improved group logic to accommodate such scenarios would be a fantastic addition to the service. **What problems is OnRamp solving and how is that benefiting you?** I use OnRamp to streamline customer onboarding and application submission, resolving bottlenecks between Sales, Compliance, and Post Sales teams with an intuitive UI that enhances navigation for all users. ### 33. Great for Onboarding New Clients **Rating:** 4.5/5.0 stars **Reviewed by:** Tarun Y. | Client success specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** its good when you are onboarding a new client into your system **What do you dislike about OnRamp?** Sometimes I’m not able to use all the features that are available in On ramp, even though they’re there. **What problems is OnRamp solving and how is that benefiting you?** On Ramp is solving one of the biggest problems: collecting initial data and getting it into the right formats. ### 34. Love the Nudge Feature—A Great Addition **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** Love the Nudge feature! Great feature!aa **What do you dislike about OnRamp?** Don't like the new member area. I liked having a list view better. Is there a way to create the same dashboard feel but in a list format instead of a grid? It makes it harder to find the customer when trying to log in as them. **What problems is OnRamp solving and how is that benefiting you?** I love that it feels more like a conversation rather than a list of questions on a spreadsheet, which can get overwhelming when you’re trying to provide all the information. ### 35. Effortless Setup and Functionality Boost **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** I love that OnRamp is easy to use and it has various functions that help our business. It helps us to pinpoint tasks that need to be taken care of prior to closing a sale. Additionally, the initial setup of OnRamp was a perfect 10/10. **What do you dislike about OnRamp?** Support articles **What problems is OnRamp solving and how is that benefiting you?** I use OnRamp for task reference, minimizing loss, and pinpointing tasks needing attention before closing a sale. It's easy to use with various functions that help our business. ### 36. Flexible Workflow Paths, but Text Formatting Can Feel Clunky **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** What I like most about OnRamp are the workflows that can be created. Having responses trigger various paths is great for internal teams and external **What do you dislike about OnRamp?** Some of the formatting options with text are a little clunky or janky. Especially in workflows that have been created. They will create single line long for text rather than show the entirety of what has been added **What problems is OnRamp solving and how is that benefiting you?** OnRamp helps tremendously with visibility across teams and project tracking in general ### 37. Customizable Playbooks and an Effortless Dashboard for Client Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** Dashboard, stats, and managing clients is a breeze. Being able to customize playbooks is great to make it unique to customers. **What do you dislike about OnRamp?** It could use a few more features on the Dashboard so you dont have to click into projects to action tasks, or nudge. **What problems is OnRamp solving and how is that benefiting you?** Client portal is a life saver for view ability, it makes the tasks very approachable and bite size. ### 38. Highly Customizable Maps for Smooth Client Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about OnRamp?** It's very customizable, allowing for us to create the best map for our clients to onboard **What do you dislike about OnRamp?** There are a lot of 'chat' pop ups with sound that can be very distracting **What problems is OnRamp solving and how is that benefiting you?** helping our clients know what the next steps are, as well as collaborating on how far along a client is in onboarding ### 39. OnRamp simplifies complex data migrations with ease and precision. **Rating:** 4.5/5.0 stars **Reviewed by:** Suraj S. | QA Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about OnRamp?** OnRamp stands out for its user-friendly interface and seamless integration with various systems. It's been incredibly helpful for orchestrating end-to-end client migrations, reducing manual effort, and ensuring data consistency. The scheduling and tracking capabilities allow our team to focus more on validations rather than worrying about execution timelines. Support from the OnRamp team has also been prompt and knowledgeable, helping us solve issues quickly. It’s particularly effective for managing multi-phase migrations with minimal downtime. **What do you dislike about OnRamp?** While OnRamp is powerful, the UI could benefit from some modernization, especially around error reporting and dashboard filtering. Sometimes, logs lack granularity, making it harder to troubleshoot specific failures without manual digging. Additionally, deeper integrations with analytics platforms would make post-migration validation smoother. Occasional lags in task refresh and limited customization in alerting are areas that could be improved. **What problems is OnRamp solving and how is that benefiting you?** OnRamp has helped us streamline and standardize the entire client migration process across environments. Earlier, manual coordination led to delays, inconsistent results, and greater risk of data loss. OnRamp provides a structured, automated way to trigger and track data flows, validate outputs, and maintain version-controlled templates for each client type. This has significantly reduced turnaround time, improved accuracy, and allowed our engineering teams to scale migrations efficiently while minimizing downtime. The audit trail and retry mechanisms have also improved transparency and accountability. **Official Response from Andrew Donsbach:** > Thanks for the review, Suraj, and for taking time to provide thoughtful feedback! Freeing up your team to focus on the work that matters like validations is one of our biggest goals. We're constantly iterating on the product to make it better for both customers of OnRamp and end users. Your feedback has been passed on to our Product & Engineering teams to ensure we can continue to provide a world-class experience for both you and your customers. Andrew ### 40. Very good **Rating:** 4.0/5.0 stars **Reviewed by:** Jack F. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about OnRamp?** Easy to use, collaboration with different teams **What do you dislike about OnRamp?** too details about the tasks, similar setup for each task **What problems is OnRamp solving and how is that benefiting you?** Customer onboarding tasks management ### 41. Good start to an important product **Rating:** 3.0/5.0 stars **Reviewed by:** Nate S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about OnRamp?** OnRamp is a useful customer implementation tool that tries to blend Smartsheet with an engaging customer experience. The ability that it provides you to walk a customer through an implementation meeting is quite helpful, and its' platform is a helpful place to house implementation materials that you will need throughout the customer's product implementation. **What do you dislike about OnRamp?** In terms of it's usefulness as an implementation project management tool, it still has a ways to go. You aren't able to add subtasks at this time, which clumps tasks together. You can make tasks dependent on one another, but this can create a mess of task dependancies. Improving this functionality would be massive, alongside the visual representation of who does what on each product. Also the backend of each tasks is clunky. **What problems is OnRamp solving and how is that benefiting you?** OnRamp tries to streamline customer implementations by combining a task management tool, with a customer-facing task-list that you can walk through with the customer. **Official Response from Andrew Donsbach:** > Hey Nate! Thanks for your thoughtful review. Glad to hear you see the need for OnRamp and think we're headed in the right direction -- we are continuously building and adding features to make the product more robust and more intuitive. You mentioned that you can't add subtasks, but that is actually something that is possible in OnRamp. Just wanted to make sure you knew how to do that! Check out the video below to see how you can open Subtasks -- and you can always add more using the Task Builder directly from the slide out. Hopefully this helps. Don't hesitate to reach out if you have any more questions! Andrew ### 42. Early in implementation, solutions still need to be figured out **Rating:** 3.5/5.0 stars **Reviewed by:** Tom G. | Senior Manager - Product Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about OnRamp?** I love the customer portal. It will be a great way for our clients to take bite sized chunks of work rather than being overwhelmed by a list of tasks all at once. **What do you dislike about OnRamp?** It's clear there is a lot in the product roadmap to be done yet. Having been involved in workarounds and temporary processes myself, I understand that improvements will come, but there are certain things that I feel should be developed more urgently than others. The BIGGEST problems I have right now are: 1. Internal contributor interface on projects is a bit complicated. It has pretty much the same view as the creator minus some permissions. This makes it very complicated to train individual contributors on how to complete tasks and make slight changes. I think it's important to make this process for project leads much simpler to navigate projects. There should almost be a "portal" for the person running the imp to be able to complete the internal task without getting in the weeds of the admin user interface. 2. Cross referencing tasks within a project: An ideal state for us would be that when someone completes a task, it is possible to use data that was entered in a previous task to populate future tasks. This would reduce the amount of editing that's needed to make a project function. **What problems is OnRamp solving and how is that benefiting you?** Reducing the number of emails that need to be exchanged to onboard a client and making the onboarding process more digestible. **Official Response from Andrew Donsbach:** > Thanks for the feedback, Tom! Always helpful to hear the good, the bad, and the ugly from our customers. You're right that we have a robust product roadmap ahead of us, and the feedback you provide helps us weigh the most pressing needs across customers. We did make some updates to our user roles and permissions in mid-June. Hopefully that at least gets you a little closer to having a more differentiated experience for various roles (certain tabs and functionality are now only visible to certain roles). More to come -- we appreciate your partnership! Andrew ### 43. Saves time while increasing performance and CSAT **Rating:** 5.0/5.0 stars **Reviewed by:** Christian R. | Director of Customer Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about OnRamp?** The customer portal is best in class and makes it a breeze to secure initial implementation configs from customers while also providing a great first impression of our company. This has significantly decreased the amount of meetings and emails our onboarding managers have to manage so they can focus on the work that matters. The Onramp customer success team has been incredible to work with and hyper engaged. **What do you dislike about OnRamp?** They're still growing so there are some nice-to-haves that the team is working on deilvering, but no major blockers **What problems is OnRamp solving and how is that benefiting you?** We have a complicated product that is highly dependent upon customer engagement and inputs to configure and implement, this makes onboarding completely while still focusing on Time to Value extremely difficult and historically very manual. Onramp has helped us organize and standardize our onboarding processes while enabling us to quickly deliver complex onboarding plans to the worlds top brands in just a few clicks. Our customers now have a centralized place to view all open projects that update in real time, can hold themselves accountable to outstanding tasks, and receive proactive communication on all critical areas of the project in neat, cobranded space. **Official Response from Andrew Donsbach:** > Love hearing the ways OnRamp is transforming your business and your customers' experience. Excited for what's ahead and appreciate your review + partnership! Andrew ### 44. OnRamp **Rating:** 5.0/5.0 stars **Reviewed by:** Austin R. | Solutions Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about OnRamp?** I love how easy it is for others to use and how easy it is to implement **What do you dislike about OnRamp?** The lack of customization with respect to fonts, font size, erc. **What problems is OnRamp solving and how is that benefiting you?** Helping us onboard our customers and doing so in an easy manner ### 45. Great platform for customer onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Hayley P. | Software Onboarding Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about OnRamp?** It provides a really good space for customers to clearly see what is needed, and establishes expectations for their onboarding experience. Support is really responsive, and there are new features all the time which shows the team are responsive to feature requests and changes. **What do you dislike about OnRamp?** The internal project management side needs a bit of work - it can be a bit challenging to navigate and update tasks easily, and to move from one screen to another (it often reverts to the default rather than the section or module you were looking at). I also get way too many emails, or not enough! **What problems is OnRamp solving and how is that benefiting you?** It gives our customer direct access to what information we need for their onboarding, so it saves a lot of email and phone call back-and-foths. It also gives us and our customers timelines and expectations for their onboarding experience. **Official Response from Andrew Donsbach:** > Hi Hayley -- thanks so much for taking time to provide feedback on OnRamp! We really value to opportunity to hear what's working and what's not for customers. Definitely a lot of changes coming, so hopefully we can continue to improve your experience. On the emails -- you can toggle all of the emails on/off in your platform setting, so you can choose which communications you want to receive and which ones you don't. Hopefully this helps you find the right balance of getting the updates you need without cluttering your inbox (because nobody wants that)! Andrew ### 46. Much Easier to Use, Improved Accuracy **Rating:** 5.0/5.0 stars **Reviewed by:** Nani K. | Tecnical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** It’s much easier to use, which improves accuracy, and it also offers more features. **What do you dislike about OnRamp?** Nothing to dislike—everything is on-ramp. **What problems is OnRamp solving and how is that benefiting you?** It improves speed of work ### 47. Easy to Use with Well-Organized Tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about OnRamp?** It’s easy to use. Tasks are well organized **What do you dislike about OnRamp?** Some articles are not relevant to the questions **What problems is OnRamp solving and how is that benefiting you?** Uncategorized tasks ### 48. Always-Available, Helpful Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about OnRamp?** Helpful team! Someone is always available! **What do you dislike about OnRamp?** Nothing at the moment, everything has been good. **What problems is OnRamp solving and how is that benefiting you?** Organization details for my workflow. ### 49. Great Partnership for Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Jodi S. | Project Manager, Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about OnRamp?** I like that we can build out our onboarding process and prevent customers from jumping ahead to steps for which they are not ready. I also like that we can embed our training, support documents, and almost everything they need in one place. The To-Dos help me keep up with follow up tasks that might otherwise slip through the cracks, and setting deadlines and having automatic reminders sent to customers helps keep many of them on track with their implementation. OnRamp has also been receptive to our need for enhancements and integrations. Using OnRamp has definitely improved our SLAs with implementation and provides a self-paced and more self-service option for customers, allowing us to provide more resources to more customers in a shorter period of time. It is now the first thing I open on my computer each day and the last thing I close at night. **What do you dislike about OnRamp?** There is not a lot of support documentation, so I had to learn by trial and error or schedule extra calls with OnRamp to figure out how to set up our process. I also don't like that the customer can mark a task complete without actually watching the entire video or doing the entire task (in some cases), but it is still an improvement over not being able to direct them at all. I also wish that the nudges were recorded somewhere for accountability purposes. **What problems is OnRamp solving and how is that benefiting you?** We did not have a way to consistently track the process or standardize our implementation process across all project managers. OnRamp has helped us create a consistent process and is allowing us to track SLAs and customer experience much easier. We also are using OnRamp to onboard new project managers faster because we are able to have them use the guide in OnRamp to assist customers. We are also driving the process for a new product implementation entirely in OnRamp. ### 50. Keeps Everything Organized Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie L. | Onboarding and Implementation/Insurance and EVV Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about OnRamp?** The best feature is that it helps you keep everything organized. Chad was extremely helpful to us in thinking thru our processes and the best way OnRamp could help us. **What do you dislike about OnRamp?** Initial setup. Once you have done it a couple of times, it is much easier and faster. **What problems is OnRamp solving and how is that benefiting you?** OnRamp is handling a lot of the followup for scheduling next sessions etc. That gives us more time to focus on actually training our new clients. - [View OnRamp pricing details and edition comparison](https://www.g2.com/products/onramp-technology/reviews?open_modal_url=%2Fproducts%2Fonramp-technology%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fonramp-technology%252Freviews%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-06-14+18%3A47%3A37+-0500&secure%5Bsession_id%5D=6eeef9b1-7f82-44d5-9638-7d4ad349d909&secure%5Btoken%5D=eb3645785dc6d5393f44331094fb55348a1382968fe7c31193f57d6ca0ec6667&format=llm_user) ## OnRamp Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AWS Service Catalog](https://www.g2.com/products/aws-service-catalog/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jenkins](https://www.g2.com/products/jenkins/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Vitally](https://www.g2.com/products/vitally/reviews) ## OnRamp Features **User Analysis** - Survey Implementation - Data Analysis **Content** - Document Collaboration - Versioning - E-Signature - File Request - Feedback **Task Creation** - Creation & Assignment - Due Dates - Drag & Drop - Mass Updates **Onboarding Setup** - Workflows - Templates - Checklists **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Collaboration** - Billing and Invoicing - Instant Messaging - Project Management - Analytics - Time Tracking **Task Management** - Task Prioritization - To-Do Lists - Dependencies - Recurring Tasks **Project Tracking** - Monitoring - Resources - Content - Tasks - Optimization **Walkthrough Type** - Audio-visual Walkthroughs **Customer Engagement** - Portal - Engagement - Branding - Visibility - Collaboration **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - Digital Adoption Platform** - Integration - Communications **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top OnRamp Alternatives - [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) - 4.7/5.0 (830 reviews) - [GUIDEcx](https://www.g2.com/products/guidecx/reviews) - 4.6/5.0 (459 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,584 reviews)