--- title: onPhase Reviews meta\_title: 'onPhase Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 90 reviews by the users' company size, role or industry to find out how onPhase works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 90 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### onPhase Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of onPhase, enabling effortless document management and quick access to information. [(21 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918702&qs=pros-and-cons#reviews) Users praise the **responsive customer support** of OnPhase, highlighting their quick assistance and dedication to solutions. [(8 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918429&qs=pros-and-cons#reviews) Users appreciate the **time-saving benefits** of onPhase, streamlining processes and enhancing efficiency for invoice management. [(8 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987959&qs=pros-and-cons#reviews) Users find OnPhase offers **easy navigation** , enabling a seamless and user-friendly experience throughout the platform. [(7 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987951&qs=pros-and-cons#reviews) Users value the **efficiency** of onPhase, as it streamlines processes and reduces team workload effectively. [(7 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987946&qs=pros-and-cons#reviews) Users face **workflow issues** requiring complex IT involvement instead of the promised low-code setup, causing frustration. [(4 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987953&qs=pros-and-cons#reviews) Users experience a significant **learning curve** with onPhase, especially regarding workflow tools and system recognition. [(3 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918398&qs=pros-and-cons#reviews) Users find that the **absence of essential features** like duplicate detection and note-taking hampers invoice management. [(3 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918730&qs=pros-and-cons#reviews) Users often face **project delays** , with slow implementation and overloaded project managers affecting timelines significantly. [(3 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987965&qs=pros-and-cons#reviews) Users express frustration with **complicated reporting** and complex workflows requiring IT assistance instead of using the rule builder. [(2 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987961&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of onPhase ##### 1. Ease of Use Users appreciate the **ease of use** of onPhase, enabling effortless document management and quick access to information. [ See 21 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918702&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.0/5 "Great but does have a few issues" What do you like about onPhase? Most of the system works great. I’m on the older iPayables version, so there’s no OCR, which has caused a few issues for us. Overall, it’s a very stab ![Amy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy G.") AG Amy G. 5.0/5 "Effortless Invoice Management with onPhase" What do you like about onPhase? I really like onPhase's great advanced search function. It makes it easy for me to locate and review invoices by vendor, date, etc. The initial setup ##### 2. Customer Support Users praise the **responsive customer support** of OnPhase, highlighting their quick assistance and dedication to solutions. [ See 8 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918429&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effortless to Use and Great for Teams" What do you like about onPhase? Ease of use, great support, appreciate the weekly cadence calls ![Kristie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristie B.") KB Kristie B. Enterprise (\> 1000 emp.) 5.0/5 "Seamless Invoice Management with Top-Notch Support" What do you like about onPhase? I like onPhase's very easy-to-use interface, which makes navigating the payable system simple and stress-free. Additionally, the tech support is reall ##### 3. Time-saving Users appreciate the **time-saving benefits** of onPhase, streamlining processes and enhancing efficiency for invoice management. [ See 8 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987959&qs=pros-and-cons#reviews) See Related User Reviews MB Mary B. 4.0/5 "Fast and Reliable for Invoice Processing" What do you like about onPhase? I find onPhase great, especially its speed of processing, which is really valuable for handling invoice payments and saving time. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Invoiceworks" What do you like about onPhase? We use Invoiceworks all the time and I like the ability to highlight and download numerous invoices at once. ##### 4. Easy Navigation Users find OnPhase offers **easy navigation** , enabling a seamless and user-friendly experience throughout the platform. [ See 7 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987951&qs=pros-and-cons#reviews) See Related User Reviews ![Kristie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristie B.") KB Kristie B. Enterprise (\> 1000 emp.) 5.0/5 "Seamless Invoice Management with Top-Notch Support" What do you like about onPhase? I like onPhase's very easy-to-use interface, which makes navigating the payable system simple and stress-free. Additionally, the tech support is reall CS Christi S. Mid-Market (51-1000 emp.) 5.0/5 "Easy and reliable" What do you like about onPhase? OnPhase is incredibly user-friendly, with an intuitive interface that makes navigation a breeze. The program is straightforward and self-explanatory, ##### 5. Efficiency Users value the **efficiency** of onPhase, as it streamlines processes and reduces team workload effectively. [ See 7 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987946&qs=pros-and-cons#reviews) See Related User Reviews ![Kaitlyn L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn L.") KL Kaitlyn L. Small-Business (50 or fewer emp.) 5.0/5 "Secure and Efficient File Management" What do you like about onPhase? I appreciate that onPhase has completely eliminated the need for paper files, thus enabling our company to maintain a secure online site where multipl BT Brice T. 5.0/5 "Seamless Document Tracking, Effortless Usability" What do you like about onPhase? I love how onPhase simplifies document management, allowing us to track multiple documents and work orders seamlessly without excessive paper use. It' ### 5 Cons or Disadvantages of onPhase ##### 1. Workflow Issues Users face **workflow issues** requiring complex IT involvement instead of the promised low-code setup, causing frustration. [ See 4 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987953&qs=pros-and-cons#reviews) See Related User Reviews ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Enterprise (\> 1000 emp.) 4.0/5 "Nice Workflow Product" What do you dislike about onPhase? There is no parallel processing withing the workflow. It requires some creative workarounds to resolve committee approvals. ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Mid-Market (51-1000 emp.) 4.0/5 "Workflow system" What do you dislike about onPhase? Although it is touted as low-code or no-code workflows, most of our workflows are complex and must be created by IT using javascript instead of the ru ##### 2. Learning Curve Users experience a significant **learning curve** with onPhase, especially regarding workflow tools and system recognition. [ See 3 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918398&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Onphase" What do you dislike about onPhase? Site errors, lack of professional and technical training for new users. ![Jamie Jo H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie Jo H.") JH Jamie Jo H. Enterprise (\> 1000 emp.) 5.0/5 "Great program, able to pair with any platform!" What do you dislike about onPhase? The biggest challenges I had early on were that the workflow tools were originally designed to let you be your own tech help. With the incredibly div ##### 3. Missing Features Users find that the **absence of essential features** like duplicate detection and note-taking hampers invoice management. [ See 3 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918730&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effortless Invoice Processing Made Simple" What do you dislike about onPhase? Sometimes when we enter an invoice it does not detect if it is a duplicate. UE Undral E. 4.0/5 "Streamlined AP Automation with Great Visibility" What do you dislike about onPhase? EDI failed invoices need better visibility. We need a dashboard so you can see what invoices failed EDI. ##### 4. Project Delays Users often face **project delays** , with slow implementation and overloaded project managers affecting timelines significantly. [ See 3 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987965&qs=pros-and-cons#reviews) See Related User Reviews ![Kara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara M.") KM Kara M. Enterprise (\> 1000 emp.) 5.0/5 "Great software" What do you dislike about onPhase? Sometime there is a delay in searching for items. KG Katie G. Mid-Market (51-1000 emp.) 4.0/5 "Great option if you need specialization or outside the box thinking" What do you dislike about onPhase? Implementation was slow and laborious. The project managers seem to be overloaded and have a really hard time getting back to you. What we thought w ##### 5. Complicated Reporting Users express frustration with **complicated reporting** and complex workflows requiring IT assistance instead of using the rule builder. [ See 2 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987961&qs=pros-and-cons#reviews) See Related User Reviews ![Kylie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kylie P.") KP Kylie P. Mid-Market (51-1000 emp.) 3.0/5 "OnPhase is a great tool for document management" What do you dislike about onPhase? I wish there were a way to run reporting. I wish the app didn't freeze up when I'm working in any workflow ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Mid-Market (51-1000 emp.) 4.0/5 "Workflow system" What do you dislike about onPhase? Although it is touted as low-code or no-code workflows, most of our workflows are complex and must be created by IT using javascript instead of the ru ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 2/25/2021 "User friendly, good for storing documents" 3.5/5 What do you like best about onPhase? Easy to navigate, keep well organized documentation Review collected by and hosted on G2.com. What do you dislike about onPhase? Difficulties coding invoices if it doesn't exactly match with PO..Lots of error messages..Sometimes slow at transfering data to ERP systems Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Keeping well organized documentation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/6/2020 "Stilted, difficult to use" 1.5/5 What do you like best about onPhase? It did get the job done. It let me see where my requests were in the fin depts queue. Review collected by and hosted on G2.com. What do you dislike about onPhase? It didn’t work in my default browser and I had to open it in a secondary browser. It was hard to find my teams requests. The user interface was also difficult to use. I kept a separate spreadsheet to track the request numbers so I could search for them in the system. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? It did ensure that all requests were in one place across all departments. In theory, it cut down on emails to the finance department about requests. Review collected by and hosted on G2.com. Show More 12/10/2020 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 2/22/2021 "This product works great." 5/5 What do you like best about onPhase? Drag and Drop feature makes it very easy to access. Review collected by and hosted on G2.com. What do you dislike about onPhase? When I call for help, I don't always get the best answers. Review collected by and hosted on G2.com. Recommendations to others considering onPhase: Take a look at the whole package and you find that it is as good as anything on the market today. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Getting rid of all this paper. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 8/19/2020 "Time Saver" 5/5 What do you like best about onPhase? We originally started using this for online document storage for our invoices to speed up the Audit process. Later we really started to see the advantages when we implemented automated processes for invoice approval. Review collected by and hosted on G2.com. What do you dislike about onPhase? The Implementation takes 30 - 60 days so there is a process to get up and running. It's to be expected but the training and time the team took to ensure we were properly set up is worth the wait. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Invoice Automation and online document storage for historical access and audits Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 2/23/2021 "Ease of use, integrates with internal system, missing docs time to time and cost is high." 4/5 What do you like best about onPhase? Ease of use, integration, labeling. Layout. Review collected by and hosted on G2.com. What do you dislike about onPhase? Errors with funding package compilation. Review collected by and hosted on G2.com. Recommendations to others considering onPhase: Ease of use, support could be quicker when dealing with bugs/issues. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Customer Service, doc cataloguing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 2/25/2021 "Administrative" 4.5/5 What do you like best about onPhase? Easy access to store history in each profile Review collected by and hosted on G2.com. What do you dislike about onPhase? Docuphase is easy to use. Nothing to dislike. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Keeping everything up to date. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/22/2021 "Docuphase Review" 3.5/5 What do you like best about onPhase? The AP features are easy to use including attaching invoices. Review collected by and hosted on G2.com. What do you dislike about onPhase? difficult for non-IT staff to make changes. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Purchasing requests have been controlled Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JC Jonny C. Mid-Market (51-1000 emp.) 8/17/2018 "Ease of use" 4/5 What do you like best about onPhase? Docuphase has cut out so much time in my work day. Now, I can have documents transferred instantly and the response is just as fast! I have been able to meet deadlines faster and have a digital trail sent documents. Not sure how anyone gets by without this! Review collected by and hosted on G2.com. What do you dislike about onPhase? I can't think of anything that would make me dislike docuphase. If they could find a way to automate anything else, that would be helpful but I am not sure it could be improved. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Turnover time. Before, it would take a few days to get forms sent back and forth along with having to complete even more paperwork. Now, it's almost instantly. This has improved so much. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") UE Verified User in Electrical/Electronic Manufacturing Small-Business (50 or fewer emp.) 3/22/2018 "Good tool to not have any pain with invoicing." 4/5 What do you like best about onPhase? The software is great to be used when you have a lot of vendors and need to keep tabs on everything. The vendor is the one who submits the invoices and that war we only have to see what's being submitted and pay. Review collected by and hosted on G2.com. What do you dislike about onPhase? It's a little out of date and has a few minor bugs that would be greatly appreciated to be fixed. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? No paperwork is needed. Everything is handled through the site and makes you keep a good trail of work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SS Stephanie S. Account Manager Medical Devices Enterprise (\> 1000 emp.) 10/11/2017 "excellent easy to use program" 5/5 What do you like best about onPhase? I like that all of our clients are able to use this and are comfortable using it Review collected by and hosted on G2.com. What do you dislike about onPhase? there is nothing I dislike, but it is a new program and some clients are wary of it since they haven't heard of it before. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Payments and invoices are easier to send and receive. Review collected by and hosted on G2.com. 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