--- title: onPhase Reviews meta\_title: 'onPhase Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 90 reviews by the users' company size, role or industry to find out how onPhase works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 90 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### onPhase Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of onPhase, enabling effortless document management and quick access to information. [(21 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918702&qs=pros-and-cons#reviews) Users praise the **responsive customer support** of OnPhase, highlighting their quick assistance and dedication to solutions. [(8 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918429&qs=pros-and-cons#reviews) Users appreciate the **time-saving benefits** of onPhase, streamlining processes and enhancing efficiency for invoice management. [(8 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987959&qs=pros-and-cons#reviews) Users find OnPhase offers **easy navigation** , enabling a seamless and user-friendly experience throughout the platform. [(7 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987951&qs=pros-and-cons#reviews) Users value the **efficiency** of onPhase, as it streamlines processes and reduces team workload effectively. [(7 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987946&qs=pros-and-cons#reviews) Users face **workflow issues** requiring complex IT involvement instead of the promised low-code setup, causing frustration. [(4 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987953&qs=pros-and-cons#reviews) Users experience a significant **learning curve** with onPhase, especially regarding workflow tools and system recognition. [(3 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918398&qs=pros-and-cons#reviews) Users find that the **absence of essential features** like duplicate detection and note-taking hampers invoice management. [(3 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918730&qs=pros-and-cons#reviews) Users often face **project delays** , with slow implementation and overloaded project managers affecting timelines significantly. [(3 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987965&qs=pros-and-cons#reviews) Users express frustration with **complicated reporting** and complex workflows requiring IT assistance instead of using the rule builder. [(2 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987961&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of onPhase ##### 1. Ease of Use Users appreciate the **ease of use** of onPhase, enabling effortless document management and quick access to information. [ See 21 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918702&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.0/5 "Great but does have a few issues" What do you like about onPhase? Most of the system works great. I’m on the older iPayables version, so there’s no OCR, which has caused a few issues for us. Overall, it’s a very stab ![Amy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy G.") AG Amy G. 5.0/5 "Effortless Invoice Management with onPhase" What do you like about onPhase? I really like onPhase's great advanced search function. It makes it easy for me to locate and review invoices by vendor, date, etc. The initial setup ##### 2. Customer Support Users praise the **responsive customer support** of OnPhase, highlighting their quick assistance and dedication to solutions. [ See 8 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918429&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effortless to Use and Great for Teams" What do you like about onPhase? Ease of use, great support, appreciate the weekly cadence calls ![Kristie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristie B.") KB Kristie B. Enterprise (\> 1000 emp.) 5.0/5 "Seamless Invoice Management with Top-Notch Support" What do you like about onPhase? I like onPhase's very easy-to-use interface, which makes navigating the payable system simple and stress-free. Additionally, the tech support is reall ##### 3. Time-saving Users appreciate the **time-saving benefits** of onPhase, streamlining processes and enhancing efficiency for invoice management. [ See 8 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987959&qs=pros-and-cons#reviews) See Related User Reviews MB Mary B. 4.0/5 "Fast and Reliable for Invoice Processing" What do you like about onPhase? I find onPhase great, especially its speed of processing, which is really valuable for handling invoice payments and saving time. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Invoiceworks" What do you like about onPhase? We use Invoiceworks all the time and I like the ability to highlight and download numerous invoices at once. ##### 4. Easy Navigation Users find OnPhase offers **easy navigation** , enabling a seamless and user-friendly experience throughout the platform. [ See 7 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987951&qs=pros-and-cons#reviews) See Related User Reviews ![Kristie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristie B.") KB Kristie B. Enterprise (\> 1000 emp.) 5.0/5 "Seamless Invoice Management with Top-Notch Support" What do you like about onPhase? I like onPhase's very easy-to-use interface, which makes navigating the payable system simple and stress-free. Additionally, the tech support is reall CS Christi S. Mid-Market (51-1000 emp.) 5.0/5 "Easy and reliable" What do you like about onPhase? OnPhase is incredibly user-friendly, with an intuitive interface that makes navigation a breeze. The program is straightforward and self-explanatory, ##### 5. Efficiency Users value the **efficiency** of onPhase, as it streamlines processes and reduces team workload effectively. [ See 7 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987946&qs=pros-and-cons#reviews) See Related User Reviews ![Kaitlyn L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn L.") KL Kaitlyn L. Small-Business (50 or fewer emp.) 5.0/5 "Secure and Efficient File Management" What do you like about onPhase? I appreciate that onPhase has completely eliminated the need for paper files, thus enabling our company to maintain a secure online site where multipl BT Brice T. 5.0/5 "Seamless Document Tracking, Effortless Usability" What do you like about onPhase? I love how onPhase simplifies document management, allowing us to track multiple documents and work orders seamlessly without excessive paper use. It' ### 5 Cons or Disadvantages of onPhase ##### 1. Workflow Issues Users face **workflow issues** requiring complex IT involvement instead of the promised low-code setup, causing frustration. [ See 4 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987953&qs=pros-and-cons#reviews) See Related User Reviews ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Enterprise (\> 1000 emp.) 4.0/5 "Nice Workflow Product" What do you dislike about onPhase? There is no parallel processing withing the workflow. It requires some creative workarounds to resolve committee approvals. ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Mid-Market (51-1000 emp.) 4.0/5 "Workflow system" What do you dislike about onPhase? Although it is touted as low-code or no-code workflows, most of our workflows are complex and must be created by IT using javascript instead of the ru ##### 2. Learning Curve Users experience a significant **learning curve** with onPhase, especially regarding workflow tools and system recognition. [ See 3 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918398&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Onphase" What do you dislike about onPhase? Site errors, lack of professional and technical training for new users. ![Jamie Jo H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie Jo H.") JH Jamie Jo H. Enterprise (\> 1000 emp.) 5.0/5 "Great program, able to pair with any platform!" What do you dislike about onPhase? The biggest challenges I had early on were that the workflow tools were originally designed to let you be your own tech help. With the incredibly div ##### 3. Missing Features Users find that the **absence of essential features** like duplicate detection and note-taking hampers invoice management. [ See 3 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918730&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effortless Invoice Processing Made Simple" What do you dislike about onPhase? Sometimes when we enter an invoice it does not detect if it is a duplicate. UE Undral E. 4.0/5 "Streamlined AP Automation with Great Visibility" What do you dislike about onPhase? EDI failed invoices need better visibility. We need a dashboard so you can see what invoices failed EDI. ##### 4. Project Delays Users often face **project delays** , with slow implementation and overloaded project managers affecting timelines significantly. [ See 3 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987965&qs=pros-and-cons#reviews) See Related User Reviews ![Kara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara M.") KM Kara M. Enterprise (\> 1000 emp.) 5.0/5 "Great software" What do you dislike about onPhase? Sometime there is a delay in searching for items. KG Katie G. Mid-Market (51-1000 emp.) 4.0/5 "Great option if you need specialization or outside the box thinking" What do you dislike about onPhase? Implementation was slow and laborious. The project managers seem to be overloaded and have a really hard time getting back to you. What we thought w ##### 5. Complicated Reporting Users express frustration with **complicated reporting** and complex workflows requiring IT assistance instead of using the rule builder. [ See 2 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987961&qs=pros-and-cons#reviews) See Related User Reviews ![Kylie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kylie P.") KP Kylie P. Mid-Market (51-1000 emp.) 3.0/5 "OnPhase is a great tool for document management" What do you dislike about onPhase? I wish there were a way to run reporting. I wish the app didn't freeze up when I'm working in any workflow ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Mid-Market (51-1000 emp.) 4.0/5 "Workflow system" What do you dislike about onPhase? Although it is touted as low-code or no-code workflows, most of our workflows are complex and must be created by IT using javascript instead of the ru ![Joana R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joana R.") JR Joana R. Payroll Clerk/Fiscal Assistant Mid-Market (51-1000 emp.) 12/13/2024 "DocuPhase makes it easy and fast to process invoices,." 4.5/5 What do you like best about onPhase? I use DocuPhase on a daily basis an it makes it easy and fast to process invoices and get vendors paid in a timely mmaner, it is also a great tool for documentation purposes. Review collected by and hosted on G2.com. What do you dislike about onPhase? I have no bad things to say about the platform, other than duplicate invoices... it has gotten better over time.. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Before we had DocuPhase all of our invoicing was don ein paper, after inplementation it has been life changing beacuse it makes the porcess faster and earsier to track invoices and payments. The platform is also verry easy to navige and to use. Anyone can be an expert within a few hoiurs of use. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AB Ashley B. Office Administrator Enterprise (\> 1000 emp.) 12/13/2024 "Simple & User Friendly!" 5/5 What do you like best about onPhase? Everything seems to be in the perfect spot. Documents and submit and everything is just laid out so well there's definitely an ease of using. Review collected by and hosted on G2.com. What do you dislike about onPhase? Honestly, this is the best invoice processing service that I've used. I've never had any problems, never had to reach out to customer support. And I'm frequently using DocuPhase, it's great. Again, very user friendly! Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? It's making processing invoices so much simpler and quicker. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NT Nicholas T. Senior Investment Accountant Mid-Market (51-1000 emp.) 4/17/2025 "The experience of using onPhase is more efficient than the older more manual way" 4/5 What do you like best about onPhase? onPhase helped automate our invoicing process. No more tracking emails. the audit trail is built into onPhase. Review collected by and hosted on G2.com. What do you dislike about onPhase? I think the OCR manage services could be better. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Auto coding our accounting into our line items. Less human error when coding invoices. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") UA Verified User in Airlines/Aviation Mid-Market (51-1000 emp.) 4/18/2025 "System is easy to use. I am able to do searches for past invoices and do edits easily." 4.5/5 What do you like best about onPhase? Easy searching for past invoices. User friendly system. Review collected by and hosted on G2.com. What do you dislike about onPhase? Good overall, sometimes have to spend a little extra time on edits that I don't do often as I forget them. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Processing a large volume of invoices in a timely manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alicia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alicia R.") AR Alicia R. Payroll Specialist Mid-Market (51-1000 emp.) 12/13/2024 "DocuPhase Has Done Wonders For Our District!" 4.5/5 What do you like best about onPhase? I love the fact of no more lost documents/invoices and the way it keeps a log of all the activity every user makes on each document/folder. Review collected by and hosted on G2.com. What do you dislike about onPhase? ​It used to be very slow, but I believe the speed has improved tremendously. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Paperless. No more invoices laying around and/or getting misplaced. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LP Laine P. Facilities and Project Coordinator Mid-Market (51-1000 emp.) 12/13/2024 "Love coding invoices on docuphase, so much easier than paper and pencil!" 5/5 What do you like best about onPhase? The ability to access invoices easily and have everything within one system! Review collected by and hosted on G2.com. What do you dislike about onPhase? The way the workflow progresses doesn't make much sense, but still love using Docuphase! Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Having to do everything on paper and having to keep up with multiple documents. DP allows us to have everything in one system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Omar C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omar C.") OC Omar C. dealer support manager Construction Small-Business (50 or fewer emp.) 12/13/2024 "great experience" 5/5 What do you like best about onPhase? very easy to navegate docuphace, very user friendly Review collected by and hosted on G2.com. What do you dislike about onPhase? at times the ducuphace goes off line for a few minutes but then comes back online. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? docuphace make it easy to keep information about customer and also makes it available to you at your finget tips Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 12/13/2024 "DocuPhase has knowledgeable support and responsive developers that delivered efficiency gains." 4/5 What do you like best about onPhase? The project team was knowledgeable and demonstrated expertise in understanding our needs. The developers were responsive and adaptable, quickly addressing change requests. DocuPhase has streamlined our processes, saving our AP team time and resources. Review collected by and hosted on G2.com. What do you dislike about onPhase? Progress was sometimes slower than expected, with delays in completing tasks. The implementation process was bumpy and required extra effort to get up to speed. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? We needed a way to speed up the AP payment process so our vendors received timely and accurate payment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NP nusret p. logistics coordinator Small-Business (50 or fewer emp.) 12/13/2024 "ITS GREAT AND MAKES MY JOB EASIER" 5/5 What do you like best about onPhase? dOCUPHASE IS AN EASY TO USE INTERPHASE THAT MAKes my job simple because i can send documents and receive from vendors Review collected by and hosted on G2.com. What do you dislike about onPhase? I LIKE EVERYTHING ABOUT IT, THERS NOTHING I WOULD CHANGE. ITS PERFECT THANK YOU Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? zero problems Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic WC Wendy C. Coupa Systems Admin Mid-Market (51-1000 emp.) 12/13/2024 "Wonderful AP flow" 5/5 What do you like best about onPhase? DocuPhase provides a great system for AP automation. Good flexibility and great customer service. Review collected by and hosted on G2.com. What do you dislike about onPhase? Wish we could get some better reporting. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? It has removed the paper pushing and allows for instant approval flow changes. Review collected by and hosted on G2.com. 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