--- title: onPhase Reviews meta\_title: 'onPhase Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 90 reviews by the users' company size, role or industry to find out how onPhase works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 90 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### onPhase Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of onPhase, enabling effortless document management and quick access to information. [(21 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918702&qs=pros-and-cons#reviews) Users praise the **responsive customer support** of OnPhase, highlighting their quick assistance and dedication to solutions. [(8 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918429&qs=pros-and-cons#reviews) Users appreciate the **time-saving benefits** of onPhase, streamlining processes and enhancing efficiency for invoice management. [(8 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987959&qs=pros-and-cons#reviews) Users find OnPhase offers **easy navigation** , enabling a seamless and user-friendly experience throughout the platform. [(7 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987951&qs=pros-and-cons#reviews) Users value the **efficiency** of onPhase, as it streamlines processes and reduces team workload effectively. [(7 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987946&qs=pros-and-cons#reviews) Users face **workflow issues** requiring complex IT involvement instead of the promised low-code setup, causing frustration. [(4 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987953&qs=pros-and-cons#reviews) Users experience a significant **learning curve** with onPhase, especially regarding workflow tools and system recognition. [(3 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918398&qs=pros-and-cons#reviews) Users find that the **absence of essential features** like duplicate detection and note-taking hampers invoice management. [(3 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918730&qs=pros-and-cons#reviews) Users often face **project delays** , with slow implementation and overloaded project managers affecting timelines significantly. [(3 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987965&qs=pros-and-cons#reviews) Users express frustration with **complicated reporting** and complex workflows requiring IT assistance instead of using the rule builder. [(2 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987961&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of onPhase ##### 1. Ease of Use Users appreciate the **ease of use** of onPhase, enabling effortless document management and quick access to information. [ See 21 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918702&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.0/5 "Great but does have a few issues" What do you like about onPhase? Most of the system works great. I’m on the older iPayables version, so there’s no OCR, which has caused a few issues for us. Overall, it’s a very stab ![Amy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy G.") AG Amy G. 5.0/5 "Effortless Invoice Management with onPhase" What do you like about onPhase? I really like onPhase's great advanced search function. It makes it easy for me to locate and review invoices by vendor, date, etc. The initial setup ##### 2. Customer Support Users praise the **responsive customer support** of OnPhase, highlighting their quick assistance and dedication to solutions. [ See 8 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918429&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effortless to Use and Great for Teams" What do you like about onPhase? Ease of use, great support, appreciate the weekly cadence calls ![Kristie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristie B.") KB Kristie B. Enterprise (\> 1000 emp.) 5.0/5 "Seamless Invoice Management with Top-Notch Support" What do you like about onPhase? I like onPhase's very easy-to-use interface, which makes navigating the payable system simple and stress-free. Additionally, the tech support is reall ##### 3. Time-saving Users appreciate the **time-saving benefits** of onPhase, streamlining processes and enhancing efficiency for invoice management. [ See 8 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987959&qs=pros-and-cons#reviews) See Related User Reviews MB Mary B. 4.0/5 "Fast and Reliable for Invoice Processing" What do you like about onPhase? I find onPhase great, especially its speed of processing, which is really valuable for handling invoice payments and saving time. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Invoiceworks" What do you like about onPhase? We use Invoiceworks all the time and I like the ability to highlight and download numerous invoices at once. ##### 4. Easy Navigation Users find OnPhase offers **easy navigation** , enabling a seamless and user-friendly experience throughout the platform. [ See 7 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987951&qs=pros-and-cons#reviews) See Related User Reviews ![Kristie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristie B.") KB Kristie B. Enterprise (\> 1000 emp.) 5.0/5 "Seamless Invoice Management with Top-Notch Support" What do you like about onPhase? I like onPhase's very easy-to-use interface, which makes navigating the payable system simple and stress-free. Additionally, the tech support is reall CS Christi S. Mid-Market (51-1000 emp.) 5.0/5 "Easy and reliable" What do you like about onPhase? OnPhase is incredibly user-friendly, with an intuitive interface that makes navigation a breeze. The program is straightforward and self-explanatory, ##### 5. Efficiency Users value the **efficiency** of onPhase, as it streamlines processes and reduces team workload effectively. [ See 7 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987946&qs=pros-and-cons#reviews) See Related User Reviews ![Kaitlyn L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn L.") KL Kaitlyn L. Small-Business (50 or fewer emp.) 5.0/5 "Secure and Efficient File Management" What do you like about onPhase? I appreciate that onPhase has completely eliminated the need for paper files, thus enabling our company to maintain a secure online site where multipl BT Brice T. 5.0/5 "Seamless Document Tracking, Effortless Usability" What do you like about onPhase? I love how onPhase simplifies document management, allowing us to track multiple documents and work orders seamlessly without excessive paper use. It' ### 5 Cons or Disadvantages of onPhase ##### 1. Workflow Issues Users face **workflow issues** requiring complex IT involvement instead of the promised low-code setup, causing frustration. [ See 4 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987953&qs=pros-and-cons#reviews) See Related User Reviews ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Enterprise (\> 1000 emp.) 4.0/5 "Nice Workflow Product" What do you dislike about onPhase? There is no parallel processing withing the workflow. It requires some creative workarounds to resolve committee approvals. ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Mid-Market (51-1000 emp.) 4.0/5 "Workflow system" What do you dislike about onPhase? Although it is touted as low-code or no-code workflows, most of our workflows are complex and must be created by IT using javascript instead of the ru ##### 2. Learning Curve Users experience a significant **learning curve** with onPhase, especially regarding workflow tools and system recognition. [ See 3 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918398&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Onphase" What do you dislike about onPhase? Site errors, lack of professional and technical training for new users. ![Jamie Jo H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie Jo H.") JH Jamie Jo H. Enterprise (\> 1000 emp.) 5.0/5 "Great program, able to pair with any platform!" What do you dislike about onPhase? The biggest challenges I had early on were that the workflow tools were originally designed to let you be your own tech help. With the incredibly div ##### 3. Missing Features Users find that the **absence of essential features** like duplicate detection and note-taking hampers invoice management. [ See 3 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918730&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effortless Invoice Processing Made Simple" What do you dislike about onPhase? Sometimes when we enter an invoice it does not detect if it is a duplicate. UE Undral E. 4.0/5 "Streamlined AP Automation with Great Visibility" What do you dislike about onPhase? EDI failed invoices need better visibility. We need a dashboard so you can see what invoices failed EDI. ##### 4. Project Delays Users often face **project delays** , with slow implementation and overloaded project managers affecting timelines significantly. [ See 3 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987965&qs=pros-and-cons#reviews) See Related User Reviews ![Kara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara M.") KM Kara M. Enterprise (\> 1000 emp.) 5.0/5 "Great software" What do you dislike about onPhase? Sometime there is a delay in searching for items. KG Katie G. Mid-Market (51-1000 emp.) 4.0/5 "Great option if you need specialization or outside the box thinking" What do you dislike about onPhase? Implementation was slow and laborious. The project managers seem to be overloaded and have a really hard time getting back to you. What we thought w ##### 5. Complicated Reporting Users express frustration with **complicated reporting** and complex workflows requiring IT assistance instead of using the rule builder. [ See 2 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987961&qs=pros-and-cons#reviews) See Related User Reviews ![Kylie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kylie P.") KP Kylie P. Mid-Market (51-1000 emp.) 3.0/5 "OnPhase is a great tool for document management" What do you dislike about onPhase? I wish there were a way to run reporting. I wish the app didn't freeze up when I'm working in any workflow ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Mid-Market (51-1000 emp.) 4.0/5 "Workflow system" What do you dislike about onPhase? Although it is touted as low-code or no-code workflows, most of our workflows are complex and must be created by IT using javascript instead of the ru ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Systems Analyst / Programmer Enterprise (\> 1000 emp.) 4/17/2025 "Nice Workflow Product" 4/5 What do you like best about onPhase? The onPhase workflow solution is a powerful, low code solution with a lot of flexibility. You can create dynamic forms and routing. Review collected by and hosted on G2.com. What do you dislike about onPhase? There is no parallel processing withing the workflow. It requires some creative workarounds to resolve committee approvals. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? We are using onPhase to replace all of our paper forms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sarah F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah F.") SF Sarah F. HR Coordinator Mid-Market (51-1000 emp.) 12/13/2024 "Easy to use interface" 5/5 What do you like best about onPhase? I love being able to upload documents into the system easily. The interface is easy to use and self explanitory. Review collected by and hosted on G2.com. What do you dislike about onPhase? We only use one part of DocuPhase, so there is not much that I don't like. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Document storage Review collected by and hosted on G2.com. Show More 4/17/2025 Current UserValidated ReviewerSource: Organic JB Jamie B. Sr. Accounts Payable Specialist Mid-Market (51-1000 emp.) 4/17/2025 "Review for onPhase" 3.5/5 What do you like best about onPhase? I feel the best features in onPhase are the many ways to search for items. Review collected by and hosted on G2.com. What do you dislike about onPhase? There is usually a lag/down time, circling. onPhase just can't handle too many users or operations at one time. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? No more paperwork! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 4/17/2025 "Onphase" 2.5/5 What do you like best about onPhase? Ability to lessen the paper usage and view invoices electronically. Sets an approver process in place and streamlines the AP process. Review collected by and hosted on G2.com. What do you dislike about onPhase? Site errors, lack of professional and technical training for new users. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Getting away from manual AP processes that involves heavy paper. We now can see invoices electronically and also show an audit trail of approvers. We like the ability to view past documents up electronically. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara M.") KM Kara M. AP Coordinator Enterprise (\> 1000 emp.) 4/18/2025 "Great software" 5/5 What do you like best about onPhase? Ease of use and the ability to locate invoices and other items when doing research. Review collected by and hosted on G2.com. What do you dislike about onPhase? Sometime there is a delay in searching for items. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Does not apply Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MG Maegan G. Accounts Payable Manager Mid-Market (51-1000 emp.) 4/17/2025 "Great interactive experience" 5/5 What do you like best about onPhase? My company is in the onboarding process of onPhase, but they have catered to our abstract wants and need and provide wonderful, interactive training to ensure we have the system set up exactly to how it will work for our company. Review collected by and hosted on G2.com. What do you dislike about onPhase? We have not encountered anything to dislike! Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Missing invoices in the shuffle, ease of access to workflows of all incoming invoices. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Systems Analyst/Programmer Mid-Market (51-1000 emp.) 12/13/2024 "Workflow system" 4/5 What do you like best about onPhase? We use the workflow product from Docuphase. I have found that it is a very powerful product that connects to our multiple databases and also to Microsoft Sharepoint. The software is intuitive and easy to use. The customer support is good. Review collected by and hosted on G2.com. What do you dislike about onPhase? Although it is touted as low-code or no-code workflows, most of our workflows are complex and must be created by IT using javascript instead of the rule builder. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? We are moving all of our paper processes to workflows for more effecient processing and better accountability. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 12/13/2024 "onPhase has helped us pay our vendors in a timely fashion." 5/5 What do you like best about onPhase? onPhase is easy to use and speeds up our AP process getting our invoices to the correct department faster than ever. Review collected by and hosted on G2.com. What do you dislike about onPhase? It took a bit to set up initially but was well worth the effort. The onPhase team was was there to help us every step of the way. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Getting invoices to the proper location and department quickly. Review collected by and hosted on G2.com. Show More 4/17/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Mid-Market (51-1000 emp.) 4/17/2025 "Additional Training" 5/5 What do you like best about onPhase? I spend less time processing payables invoices and cutting checks. Review collected by and hosted on G2.com. What do you dislike about onPhase? Stopping a payment. The process is a long one. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? I am getting more training on the product and reports. Learning to navigate through the product. It is capable of so much and I am not sure how to do it all. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DM deisy m. Respestionist Mid-Market (51-1000 emp.) 4/17/2025 "Happy user!" 4.5/5 What do you like best about onPhase? I use onPhase everyday at work I love it and its a great way to share and look up files. Our school's admin and staff are very happy with using this site! Review collected by and hosted on G2.com. What do you dislike about onPhase? the website URL for login is sometimes hard to find when searching on Google. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. 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