--- title: onPhase Reviews meta\_title: 'onPhase Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 90 reviews by the users' company size, role or industry to find out how onPhase works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 90 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- ### onPhase Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of onPhase, enabling effortless document management and quick access to information. [(21 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918702&qs=pros-and-cons#reviews) Users praise the **responsive customer support** of OnPhase, highlighting their quick assistance and dedication to solutions. [(8 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918429&qs=pros-and-cons#reviews) Users appreciate the **time-saving benefits** of onPhase, streamlining processes and enhancing efficiency for invoice management. [(8 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987959&qs=pros-and-cons#reviews) Users find OnPhase offers **easy navigation** , enabling a seamless and user-friendly experience throughout the platform. [(7 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987951&qs=pros-and-cons#reviews) Users value the **efficiency** of onPhase, as it streamlines processes and reduces team workload effectively. [(7 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987946&qs=pros-and-cons#reviews) Users face **workflow issues** requiring complex IT involvement instead of the promised low-code setup, causing frustration. [(4 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987953&qs=pros-and-cons#reviews) Users experience a significant **learning curve** with onPhase, especially regarding workflow tools and system recognition. [(3 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918398&qs=pros-and-cons#reviews) Users find that the **absence of essential features** like duplicate detection and note-taking hampers invoice management. [(3 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918730&qs=pros-and-cons#reviews) Users often face **project delays** , with slow implementation and overloaded project managers affecting timelines significantly. [(3 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987965&qs=pros-and-cons#reviews) Users express frustration with **complicated reporting** and complex workflows requiring IT assistance instead of using the rule builder. [(2 mentions)](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987961&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of onPhase ##### 1. Ease of Use Users appreciate the **ease of use** of onPhase, enabling effortless document management and quick access to information. [ See 21 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918702&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.0/5 "Great but does have a few issues" What do you like about onPhase? Most of the system works great. I’m on the older iPayables version, so there’s no OCR, which has caused a few issues for us. Overall, it’s a very stab ![Amy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy G.") AG Amy G. 5.0/5 "Effortless Invoice Management with onPhase" What do you like about onPhase? I really like onPhase's great advanced search function. It makes it easy for me to locate and review invoices by vendor, date, etc. The initial setup ##### 2. Customer Support Users praise the **responsive customer support** of OnPhase, highlighting their quick assistance and dedication to solutions. [ See 8 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918429&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effortless to Use and Great for Teams" What do you like about onPhase? Ease of use, great support, appreciate the weekly cadence calls ![Kristie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristie B.") KB Kristie B. Enterprise (\> 1000 emp.) 5.0/5 "Seamless Invoice Management with Top-Notch Support" What do you like about onPhase? I like onPhase's very easy-to-use interface, which makes navigating the payable system simple and stress-free. Additionally, the tech support is reall ##### 3. Time-saving Users appreciate the **time-saving benefits** of onPhase, streamlining processes and enhancing efficiency for invoice management. [ See 8 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987959&qs=pros-and-cons#reviews) See Related User Reviews MB Mary B. 4.0/5 "Fast and Reliable for Invoice Processing" What do you like about onPhase? I find onPhase great, especially its speed of processing, which is really valuable for handling invoice payments and saving time. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Invoiceworks" What do you like about onPhase? We use Invoiceworks all the time and I like the ability to highlight and download numerous invoices at once. ##### 4. Easy Navigation Users find OnPhase offers **easy navigation** , enabling a seamless and user-friendly experience throughout the platform. [ See 7 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987951&qs=pros-and-cons#reviews) See Related User Reviews ![Kristie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristie B.") KB Kristie B. Enterprise (\> 1000 emp.) 5.0/5 "Seamless Invoice Management with Top-Notch Support" What do you like about onPhase? I like onPhase's very easy-to-use interface, which makes navigating the payable system simple and stress-free. Additionally, the tech support is reall CS Christi S. Mid-Market (51-1000 emp.) 5.0/5 "Easy and reliable" What do you like about onPhase? OnPhase is incredibly user-friendly, with an intuitive interface that makes navigation a breeze. The program is straightforward and self-explanatory, ##### 5. Efficiency Users value the **efficiency** of onPhase, as it streamlines processes and reduces team workload effectively. [ See 7 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987946&qs=pros-and-cons#reviews) See Related User Reviews ![Kaitlyn L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn L.") KL Kaitlyn L. Small-Business (50 or fewer emp.) 5.0/5 "Secure and Efficient File Management" What do you like about onPhase? I appreciate that onPhase has completely eliminated the need for paper files, thus enabling our company to maintain a secure online site where multipl BT Brice T. 5.0/5 "Seamless Document Tracking, Effortless Usability" What do you like about onPhase? I love how onPhase simplifies document management, allowing us to track multiple documents and work orders seamlessly without excessive paper use. It' ### 5 Cons or Disadvantages of onPhase ##### 1. Workflow Issues Users face **workflow issues** requiring complex IT involvement instead of the promised low-code setup, causing frustration. [ See 4 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987953&qs=pros-and-cons#reviews) See Related User Reviews ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Enterprise (\> 1000 emp.) 4.0/5 "Nice Workflow Product" What do you dislike about onPhase? There is no parallel processing withing the workflow. It requires some creative workarounds to resolve committee approvals. ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Mid-Market (51-1000 emp.) 4.0/5 "Workflow system" What do you dislike about onPhase? Although it is touted as low-code or no-code workflows, most of our workflows are complex and must be created by IT using javascript instead of the ru ##### 2. Learning Curve Users experience a significant **learning curve** with onPhase, especially regarding workflow tools and system recognition. [ See 3 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918398&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Onphase" What do you dislike about onPhase? Site errors, lack of professional and technical training for new users. ![Jamie Jo H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie Jo H.") JH Jamie Jo H. Enterprise (\> 1000 emp.) 5.0/5 "Great program, able to pair with any platform!" What do you dislike about onPhase? The biggest challenges I had early on were that the workflow tools were originally designed to let you be your own tech help. With the incredibly div ##### 3. Missing Features Users find that the **absence of essential features** like duplicate detection and note-taking hampers invoice management. [ See 3 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1918730&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Effortless Invoice Processing Made Simple" What do you dislike about onPhase? Sometimes when we enter an invoice it does not detect if it is a duplicate. UE Undral E. 4.0/5 "Streamlined AP Automation with Great Visibility" What do you dislike about onPhase? EDI failed invoices need better visibility. We need a dashboard so you can see what invoices failed EDI. ##### 4. Project Delays Users often face **project delays** , with slow implementation and overloaded project managers affecting timelines significantly. [ See 3 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987965&qs=pros-and-cons#reviews) See Related User Reviews ![Kara M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kara M.") KM Kara M. Enterprise (\> 1000 emp.) 5.0/5 "Great software" What do you dislike about onPhase? Sometime there is a delay in searching for items. KG Katie G. Mid-Market (51-1000 emp.) 4.0/5 "Great option if you need specialization or outside the box thinking" What do you dislike about onPhase? Implementation was slow and laborious. The project managers seem to be overloaded and have a really hard time getting back to you. What we thought w ##### 5. Complicated Reporting Users express frustration with **complicated reporting** and complex workflows requiring IT assistance instead of using the rule builder. [ See 2 mentions ](https://www.g2.com/products/onphase/reviews?filters%5Bsentiment_snippet%5D=1987961&qs=pros-and-cons#reviews) See Related User Reviews ![Kylie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kylie P.") KP Kylie P. Mid-Market (51-1000 emp.) 3.0/5 "OnPhase is a great tool for document management" What do you dislike about onPhase? I wish there were a way to run reporting. I wish the app didn't freeze up when I'm working in any workflow ![Teresa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teresa P.") TP Teresa P. Mid-Market (51-1000 emp.) 4.0/5 "Workflow system" What do you dislike about onPhase? Although it is touted as low-code or no-code workflows, most of our workflows are complex and must be created by IT using javascript instead of the ru ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 12/13/2024 "Great Automation" 5/5 What do you like best about onPhase? The ease of finding invoices and the ease of invoice approval Review collected by and hosted on G2.com. What do you dislike about onPhase? Everything is good; however, I would say it would be great if iPayables/Docuphase could take excel and word documents as attachements within the AP Automation Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Docuphase helped us with the manual invoice approvals via emails and via hard copy paper inovices. Now it is all electronic within iPayables/Docuphase Review collected by and hosted on G2.com. Show More 12/5/2025 Current UserValidated ReviewerSource: Organic MB Mary B. 12/5/2025 "Fast and Reliable for Invoice Processing" 4/5 What do you like best about onPhase? I find onPhase great, especially its speed of processing, which is really valuable for handling invoice payments and saving time. Review collected by and hosted on G2.com. What do you dislike about onPhase? does not always process all the invoices scanned in Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? I use onPhase for invoice payments; its speed of processing saves me time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Carlos F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos F.") CF Carlos F. Office Manager Mid-Market (51-1000 emp.) 5/20/2025 "Great software; highly recommend" 5/5 What do you like best about onPhase? It's pretty straightforward to use, and there are lots of great features! Customer service is always friendly and responds really quickly. I use the software daily to organize files and create workflows for other employees to do their part. Review collected by and hosted on G2.com. What do you dislike about onPhase? I wish they would allow you to delete pages of a document. They used to have this feature within the software, but then there was a bug, and no resolution was ever found. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? They keep all of our files organized and cloud based so we have access from anywhere we need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KG Katie G. Accounting Team Lead Mid-Market (51-1000 emp.) 4/17/2025 "Great option if you need specialization or outside the box thinking" 4/5 What do you like best about onPhase? Working with the engineers is always amazing. They are smart, quick, helpful, and want to do a great job. Review collected by and hosted on G2.com. What do you dislike about onPhase? Implementation was slow and laborious. The project managers seem to be overloaded and have a really hard time getting back to you. What we thought would be a three month process took over 9 months. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? onPhase directly integrates with our ERP system. We now OCR our invoices, three way match through econnect, and use their payment portal. They have made individualized connections for us to upload from our expense system and are always helpful in coming up with solutions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jamie Jo H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie Jo H.") JH Jamie Jo H. Deputy Treasurer Enterprise (\> 1000 emp.) 12/13/2024 "Great program, able to pair with any platform!" 5/5 What do you like best about onPhase? I can't say enough positive things about our sales rep, Iain, and our implementation and support team Ryan, Gil, and Megan! The fact that I know their names and they know mine, and I can still access them when I have questions or need ideas for solutions on another challenge as we learn their products- is a refreshing change from most software companies I deal with. I have both the workflow forms/tools, and document storage for our Public School District. I love that I can use this software independently of our archaic (we are talking DOS based) systems, or with a State-wide software program that isn't the easiest to navigate. We were able to use Docuphase products to take our paper systems digital as our district has grown, and have really revolutionized how we can communicate securely with parents and stay HIPAA and FERPA compliant. Their team assisted me with School Board approval, was available in real time virtually to assist if the community or staff had questions, and recorded our personalized training sessions so we could refrence them as new staff onboards. Review collected by and hosted on G2.com. What do you dislike about onPhase? The biggest challenges I had early on were that the workflow tools were originally designed to let you be your own tech help. With the incredibly diverse responsibilities required of my position, that was not always the best solution for me. The team at Docuphase listened to my frustrations, and built a support package around my needs that was still cheaper than paying me to learn the back end of the system. They have been a great partner to work with, they save our district time and money, and are willing to put customer feedback into action with updates and additional support tiers as needed. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Docuphase is solving our paper to digital battle as Public School Corporations are a mix of both. And the time consuming burden of reconciling credit card charges with our accounting software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JP jenny p. Accounts Payable Cordinator Enterprise (\> 1000 emp.) 12/13/2024 "FAST, EASY & RELIABLE" 5/5 What do you like best about onPhase? One of the key benefits of Docuphase is its search and visibility features, which make it easier to manage and retrieve documents quickly. With Docuphase, users can: Search and Retrieve Documents: You can search through a vast database of scanned documents, invoices, contracts, and other records based on keywords, metadata, or content. This improves productivity and reduces the time spent manually sorting through files. Access Everything in One Place: Whether you're looking for financial reports, HR documents, or client contracts, Docuphase allows you to access everything from a centralized platform. This is particularly useful in environments with large volumes of paperwork. Improve Efficiency: Because all documents are stored digitally, you can view them instantly from any device with internet access. This helps streamline operations and enhances collaboration between teams or departments. Document Workflow: Docuphase automates document routing and approval workflows, which can improve the efficiency of business processes like invoicing, purchase orders, or employee records. Review collected by and hosted on G2.com. What do you dislike about onPhase? I have not found anything that I do not like about the new update. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Saving the amount of paper on my desk & allows me to work remotely. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CL CARRIE L. AP MANAGER Mid-Market (51-1000 emp.) 4/17/2025 "Getting it Right" 4/5 What do you like best about onPhase? I like that you can have all your invoices in one place and have users that can login and view. It can be a pain when you are constantly having to send copies to your processors, so this gives them that access. Review collected by and hosted on G2.com. What do you dislike about onPhase? Sometimes there is a lag when denying and re-fliping invoices. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? We had a lot of problem solving that had to be done, but we are now on the right track. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 12/5/2025 "Effortless Invoice Processing Made Simple" 4/5 What do you like best about onPhase? It is easy to process the invoices with our software Review collected by and hosted on G2.com. What do you dislike about onPhase? Sometimes when we enter an invoice it does not detect if it is a duplicate. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? na Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 12/5/2025 "Effortless to Use and Great for Teams" 4/5 What do you like best about onPhase? Ease of use, great support, appreciate the weekly cadence calls Review collected by and hosted on G2.com. What do you dislike about onPhase? Integration issues with our outdated ERP system Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? We now will have a centralized AP system Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Cheri B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cheri B.") CB Cheri B. Vendor Relationship Manager Mid-Market (51-1000 emp.) 4/17/2025 "Unlimited Potential with OnPhase\_SAM, LLC" 5/5 What do you like best about onPhase? Is not a standalone product offering, utilization is company & departmental wide, single source/platform or truth, linked information within platform, easy to navigate, On Phase implementation team has been great support, integration with current platforms used. Review collected by and hosted on G2.com. What do you dislike about onPhase? No downsides found, only opportunities to keep advancing as customers bring needs and ideas forward. Review collected by and hosted on G2.com. What problems is onPhase solving and how is that benefiting you? Vendor and managed location data and document housing, billing, payment Review collected by and hosted on G2.com. 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