The onboarding specialist was knowledgeable and professional, yet personable and patient (I asked a LOT of questions). The specialist was very responsive with email replies and made it easy to schedule time to talk. The company set up and employee profile set up were simple to navigate done quickly. For small business or non-profits this is a great payroll system. Review collected by and hosted on G2.com.

Some of the functions or features were tricky to find at first but once I knew where to find them it will easy in the future. Review collected by and hosted on G2.com.

The ease of use as well as ease of implementation. Review collected by and hosted on G2.com.

I have yet to encounter anything to dislike. Review collected by and hosted on G2.com.

When we finally committed to making the switch to OnPay from our previous provider, the transition went very smoothly. OnPay did all the transferring of information which made it a less overwhelming task.

Their pricing for our non-profit organization is very helpful to our budget. Review collected by and hosted on G2.com.

The only thing that was not clear to me after verifying my bank through the automated process, was that I needed to record the amounts that were debited to my bank account from OnPay to move forward in the registration process. Review collected by and hosted on G2.com.

I appreciate the ability to run payroll multiple times a week if needed and then go dormant for 2 months if it gets slow. This keeps my employees happy and makes it easy to respond to event volume. The customer service has been top notch. Review collected by and hosted on G2.com.

I haven't found any serious downsides either with ease of use, customer service, or initial implementation. Review collected by and hosted on G2.com.

OnPay is simple to implement and use. I run twice per month payrolls for two companies currently. Customer support can be reached by email and phone, and they always respond quickly whether it's a simple question regarding administering a payroll or if it's a payroll tax issue. We have employees in multiple states, and the filing and reporting is handled expertly by the OnPay team. Review collected by and hosted on G2.com.

I have nothing to dislike about OnPay. I've used competitors recently for companies I'm contracted to work for, and none of them compare favorably to OnPay, especially as it regards customer service. Review collected by and hosted on G2.com.

I like how easy the software is to use and when I have questions, they are answered quickly. Very helpful staff. The monthly cost is very economical as well. Review collected by and hosted on G2.com.

I have no dislikes at the moment with OnPay. Review collected by and hosted on G2.com.

OnPay isn't trying to take advantage of me as a volunteer, small church treasurer. Once it was setup, there is really not much else that requires my attention. When I have had questions, the support staff are knowledgeable and patient. Review collected by and hosted on G2.com.

I'm struggling to think of something I dislike... the hardest part was the setup which was a breeze compared with the previous company we worked with. Review collected by and hosted on G2.com.

I was really nervous about hiring my first employees and ensuring all the correct paperwork and processes were in place so their experience was smooth and so was mine. I researched different payroll services and chose OnPay for the suite of services they provide geared toward small businesses combined with their reasonable pricing. I have been relieved and impressed with the ease of getting set up in OnPay and running payroll, and particularly with their excellent customer support, who have responded promptly and been thoroughly addressed any concerns or issues I have had as I get set up. My first payroll run went smoothly and easily! Review collected by and hosted on G2.com.

They do not provide support getting set up with the state tax and labor departments. While they partner with a third party to support, that third party doesn't have actual customer support staffing. All that said, the third party did get my business set up with the state without issue. So minor dislike... just would have preferred the excellent service of OnPay through these associated tasks. Review collected by and hosted on G2.com.

The ease of use and simplicity of the interface. Review collected by and hosted on G2.com.

Sometimes getting in touch with someone is a challange. Review collected by and hosted on G2.com.

It was very simple to convert from previous payroll provider. Everytime that I have called in, I received prompt and helpful assistance. Doing payroll each pay period has been easy to use. We are also saving money from our previous provider. Review collected by and hosted on G2.com.

So far our experience with ONpay has been fantastic Review collected by and hosted on G2.com.