IYH your friendly english native speaker agents and fast turnaround help desk support staff, your copipus updated help pages for state payroll info taxes and SUI and CCC. I am completely new to this process and am very relieved that our remuneration is now compliant with all jurisdictions in the US. Looking forward to trying out the other features! Review collected by and hosted on G2.com.

IYH some state changes for employees were only enacted after using debugging tricks known to support staff (like toggling reset and logging out and logging inagain) Review collected by and hosted on G2.com.

OnPay is very user friendly, easy to use, and quick. Review collected by and hosted on G2.com.

The amount of contact from OnPay during the onboarding process was slightly overwhelming (quite a few phone calls and emails from various team members). Review collected by and hosted on G2.com.

It's just so easy. Everything about it just takes this CHORE off my plate and has it handled with an exceptional degree of professionalism. My people get paid on time, the entire interface is easy to use, and it makes payroll a BREEZE. I wish I'd done it two years ago.

I found the implementation/setup process to be extremely easy. There's paperwork, of course, but the support team at OnPay was quick to assist.

Two thumbs up from this CEO! Review collected by and hosted on G2.com.

I haven't really found any downsides! My peple get paid on time, my payroll filings are done, customer support is excellent - and I've really enjoyed having some "to do" things off my plate. Review collected by and hosted on G2.com.

I’m overall very happy with OnPay. It’s easy to use and its customer service is excellent. My questions get answered right away either by email or phone. One feature that our employees like the most is its self-service portal, which they can use to access at any time to check their pay stubs and download tax forms. Review collected by and hosted on G2.com.

So, far, I don't dislike anything about OnPay. Review collected by and hosted on G2.com.

The platform is modern and intuitive; the support is phenomenal; and there are options to customize and modify that were not available with our prior payroll provider. Review collected by and hosted on G2.com.

I have not encountered anything I don't like after more than a year! Review collected by and hosted on G2.com.

Easy to use and saves me alot of time. Especially the payroll return filings. Review collected by and hosted on G2.com.

i don't have anything i dislike. it's very easy to use. Review collected by and hosted on G2.com.

OnPay understands Payroll processing and Payroll taxes. I love that I can relax and know that my payroll is being handled professionally and accurately. I have employees in four different states and keeping track of all that would be a nightmare, but I don't have to worry about it because OnPay handles them all. My employees really like the interface and the direct deposit. They can look up their paystub and balances any time they want. I also pay contractors through OnPay, so my year end reporting for W-2s and 1099's is all taken care of! The price is very reasonable for the amount of work that this takes off of my plate - much less expensive than hiring a bookkeeper and more secure and private as well. Review collected by and hosted on G2.com.

It can be a bit of a search to find the email to send in any notices from States and the AI chatbot is not very helpful yet, but I expect that will improve over time. The humans involved are extremely helpful and quick! Review collected by and hosted on G2.com.

I have a small business with only one employee other than myself, and they work remotely, in a different state than me. OnPay had by far the best pricing structure for our situation. They made onboarding a breeze, and they were there to answer every question I had. Running payroll is easy, and it has the features we need. Review collected by and hosted on G2.com.

Added after 6 months:

During initial setup, I made a configuration mistake, and set my Florida SUI rate to start a month later than it was supposed to. I got a letter requesting the difference be paid from the Florida Department of Revenue, and shared it with OnPay. I told OnPay that I was happy to pay it myself, and that I just wanted guidance on how to handle it. OnPay told me on the phone and over email to not do anything with the letter, and they would take care of it. Awesome!

Except they didn't. Over the next 15 weeks, I emailed OnPay repeatedly, and continued to get letters from the Florida DOR demanding payment. OnPay continued to tell me not to worry about it, and that they'd take care of it. Eventually Florida DOR sent it to collections. OnPay continued to tell me not to worry about it, and that they'd take care of it.

Then, today, after more than 3 months of back and forth, OnPay told me that the issue was caused by me entering an incorrect SUI rate, and that I need to take care of it with the Florida DOR myself, and that they are not responsible for that. All of that was information that I told them when I filed the ticket 3 months ago. But for whatever reason, they repeatedly told me not to do anything about it for the last 3 months. It'd be tough to overstate how frustrated I am with OnPay. I cannot recommend them for small businesses. Their support, including their advanced teams, is slow, unreliable, incorrect, and does not stand by what they say.

Original:

It would also be nice if the reminders to run payroll were a little smarter. You can only set the number of days to be reminded before the paycheck date. However, they have a calendar on the dashboard that shows which date you actually need to run payroll for checks to post on time, which can vary based on holidays and weekends. From what I can tell, there's no way to set it to send you reminders on that day. Review collected by and hosted on G2.com.

The best so far has been the onboarding team and how friendly and easy it was to work with them. There was no such thing as a dumb question and all information was easily accessible on the online portal. It was amazingly simple and quite painless. It covers more features than I needed in the software but it is good to know that the features are available when I need them Review collected by and hosted on G2.com.

The downside is it is all on me to plan and execute the payroll. My worry is always, I do not know what I dont know. It will take a bit of time of always asking questions of the CS team at OnPay but I'm hopeful the onbarding process is sign of the CS team as well. Review collected by and hosted on G2.com.

OnPay has streamlined onboarding and manages to make the complexities of HR and simplify it. Managing payroll for a small business is time intense, expensive, and complicated, but OnPay is none of those things. Review collected by and hosted on G2.com.

OnPay doesn't have as much flexibility as other systems or platforms, but this is part of the simplification process. Review collected by and hosted on G2.com.