Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"A valuable tool for newly established small businesses."
5/5
What do you like best about OnPay?

It is quite user friendly and clearly shows the steps to set up.

The customer support follows up very quickly. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

At this stage, I haven’t found any significant downsides. It has been working well for my needs. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate
UC
Verified User in Commercial Real Estate
Small-Business (50 or fewer emp.)
"A highly cost-effective payroll software that is great for small startups"
5/5
What do you like best about OnPay?

It is quite easy and friendly to new user. The steps are very clear and the customer support is very prompt. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I have not encountered problems yet. I will check later. Review collected by and hosted on G2.com.

tyler m.
TM
tyler m.
Owner
Small-Business (50 or fewer emp.)
"Flexible payroll made easy"
5/5
What do you like best about OnPay?

Payroll for a low monthly fee that allows me to run payroll whenever I want and how I want. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

My current scheduling software does not integrate with OnPay. Nor does it have the ability to export my payroll file in an easy-to-upload Excel doc. Review collected by and hosted on G2.com.

AB
Ashlee B.
"Affordable and Easy Payroll Solution with Seamless Transition"
5/5
What do you like best about OnPay?

I am impressed with OnPay's customer service, which stands out superbly against the competition. The transition from Paychex was effortless, thanks to their onboarding specialist, who made the switch seamless with minimal effort on my part. OnPay effectively resolves time, service, and pricing issues, offering an affordable and user-friendly experience. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

No complaints Review collected by and hosted on G2.com.

Verified User in Accounting
CA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Sooooo Easy"
5/5
What do you like best about OnPay?

OnPay is the hands down easiest payroll software out there. I have used plenty in helping my bookkeeping clients. The interface is clean and not overly complicated. OnPay has everything you need to stay up to date and compliant with tax agencies and is easily navigated by my team and clients alike. Their support is unmatched. Getting started and migrated is as straight forward as you could make it. I recommend OnPay to my clients and they love it, too! Review collected by and hosted on G2.com.

What do you dislike about OnPay?

There's nothing I dislike about OnPay, it's great! Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"No problems with OnPay...simple, easy to use!"
5/5
What do you like best about OnPay?

OnPay was easy to setup. Email responses were fantastic. Didn't really have any issues. Tax filings are all taken care of. Direct deposits are on time. I have no issues so far. They offer collaborations with other vendors, but I haven't looked into that, so I cannot comment. However, its great to know that it's available for me. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

The one feature I wish they had was automatic payroll. Meaning unless there is a change in the weekly payroll, then the payroll would run the same as last week. Maybe if a simple verification of Change or No Change button can work without causing any issues for either party. Other than that, OnPay has fulfilled my expectations. Review collected by and hosted on G2.com.

David L.
DL
David L.
President
Retail
Small-Business (50 or fewer emp.)
"Epic Time-Saver"
5/5
What do you like best about OnPay?

The seamless integrations with time-tracking software and accounting software.

The information is categorized succinctly and the dashboard makes the entire system easy to navigate. There are also plenty of detailed reports that I tend to access quite often to keep track of labor trends.

Customer Support hand-held me through onboarding, and we had our new payroll system implemented in under a half hour. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

OnPay doesn't offer its own time-tracking and scheduling suite. Review collected by and hosted on G2.com.

Tara M.
TM
Tara M.
APN
Small-Business (50 or fewer emp.)
"Recommend OnPay for its ease of use, customer support, and value"
4.5/5
What do you like best about OnPay?

Ease of use, the portal is not bulky or overwhelming. Customer support, they have been very pleasant, available, and helpful from the very beginning. Value, very competitively priced. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I wish there was a time clock feature included. Review collected by and hosted on G2.com.

AM
Anjum M.
Office Manager
Small-Business (50 or fewer emp.)
"so Easy to use!"
5/5
What do you like best about OnPay?

It's a simple system and anything I need help navigating, the Customer Service is happy to help. They've even gone above and beyond what they should have to help me. If i forgot to pay someone something, I can easily run another pay run. The employees love seeing their check right after payroll is run and using the portal to request time off. Really Customer Service is barr none and the cost fabulous!!! Review collected by and hosted on G2.com.

What do you dislike about OnPay?

I haven't found one thing about OnPay that I don't like...seriously Review collected by and hosted on G2.com.

Joseph M.
JM
Joseph M.
CFO
Small-Business (50 or fewer emp.)
"Great experience so far"
5/5
What do you like best about OnPay?

Customer support has been top-notch. We've had a number of relatively complicated items come up and their support has been helpful and quick to resolve things. Their interface is simple and intuitive. I've been accustomed to more complex systems such as PayChex and Paylocity, and this interface is refreshingly simple which is great for our current application. As the primary user of the system (using it multiple times each week, this is important for me. I've also appreciated the integrated services some of which we've taken advantage of. Initial implementation was also very easy. Their team was helpful and responsive and the how-to articles were also specific to our state and needs. Review collected by and hosted on G2.com.

What do you dislike about OnPay?

Not a problem with OnPay, per se, but the interface is different enough from other vendors that there is a learning curve to find certain settings or features if you're used to another system. Once I understood the system, though, I appreciate it. Review collected by and hosted on G2.com.