I like OnPay's customer service support because they resolved a last-minute payroll date issue for me on the same day. I also find it fairly easy to use and appreciate that there is a free trial. The initial setup was straightforward and easy, which made the transition smoother. Review collected by and hosted on G2.com.

The menu options on the mobile browser are limited compared to the desktop browser. Review collected by and hosted on G2.com.

Great customer service during onboarding and helping get everything set up. It was my business' first time running payroll, and it felt so nice to have experts available to help answer my questions and make sure everything was tee'd up appropriately. Communication throughout the enrollment process was consistent, professional, and helpful. I also appreciated that OnPay had state-specific tax guides that helped guide us through the state registration process. Review collected by and hosted on G2.com.

The Quickbooks integration was a little clunky. I don't like how OnPay syncs two separate transactions with Quickbooks: one for net wages paid to employees, and one for taxes. The taxes transaction includes both employer-paid and employee-paid taxes, so I have to go manually into Quickbooks and segregate that out. Review collected by and hosted on G2.com.

I had to make the transition from another (unamed) payroll provider who had a complete meltdown mid-year and stopped processing payroll for their customers. I was expecting a challenging transition, but the onPay onboarding team walked me through the process - it was definitely differentiated that they offer this service. I have also been proactively contacted by their support team as an employee entered their bank account incorrectly and the direct deposit bounced. The user interface is easy to use, and great for hourly based employees. Value for money is great for a multi-state payroll. I am very happy overall. Review collected by and hosted on G2.com.

It would be nice to have more dedicated support for registration requirements for new states - ADP level service. Review collected by and hosted on G2.com.

Having a small company with few employees, this was a quick process. If you have a lot of employees, I believe you can upload the information which makes it even quicker. I entered my data and I still found it to be reasonable time and effort that I spent. Ease of use, ease of integration plus a fair value for what I get from OnPay, makes them a good choice for your payroll services. Review collected by and hosted on G2.com.

At the moment, I don't have any dislikes. Review collected by and hosted on G2.com.

We looked everywhere for payroll software, but everything seemed complicated and pricey—until we found OnPay. Their cloud-based payroll system is exactly what we need. We’re not accountants or HR experts, so having something reliable, easy to use, and backed by really good customer support was a game-changer. The onboarding team walked us through setup, explained the system, and within a few days, we had payment schedules set up and our first payroll processed. We also love the dashboard—it makes managing employees and contractors simple. Review collected by and hosted on G2.com.

So far, so good, no downsides! The only thing we wish had been clearer during sign-up was the paperwork needed to verify company ownership and other details. It would’ve been helpful to know upfront so we could have everything ready, avoiding the slight delay. We also had to reach out to confirm our nonprofit pricing, even though they gave us six months free. A follow-up on that would’ve been reassuring, so we wouldn’t have to worry about whether we’d actually get the discount they promised. But overall, the experience has been great! Review collected by and hosted on G2.com.

Easy to use dashboard with great reports. Payroll processing is quick, easy and flawless every time. It’s easy to setup special payrolls. Our taxes are paid and quarterly reports filed seamlessly. After using OnPay fir a few years now and a background in Accounting and HR, I find OnPay is extremely valuable, from running the payroll weekly with ease, setting up employees and taxes to letting them handle the quarterly and year end reporting. I’ve used other payroll processing companies and they always have issues or conversing to use. The onboarding was seamless and I am confident with the customer support with the company. Review collected by and hosted on G2.com.

None. We have had zero dislikes or issues. Review collected by and hosted on G2.com.

OnPay is very user friendly and easy to navigate. Everyone we've interacted with has been very responsive, friendly, and helpful. Emily helped us process our first payroll run, and the entire "training" with her took only 8 minutes! It was that easy. Review collected by and hosted on G2.com.

When we first signed up for OnPay, we wanted a little time to look around and get a feel for things before talking to anyone. We received multiple emails, messages and phone calls from multiple people within a few hours. While I do appreciate the enthusiasm and responsiveness, it was a little overwhelming when we would have preferred a little time to just take a look. Maybe provide a way for customers to opt in or out of the high touch contact initially. Review collected by and hosted on G2.com.

The platform for processing payroll is easy to use. They help with the payroll filings and simply make our payroll processing so much smoother. The cost of OnPay is also very competitive, if not, the best price out there. Review collected by and hosted on G2.com.

I have had a couple of hiccups during the payroll run, however, the reps on the chat were able to resolve quickly. Other than that, no real issues out there. Review collected by and hosted on G2.com.

Once I got the system set up, I have appreciated how simple the payroll process is from start to finish. I like how it shows the total cost to my company for the each payroll. The reporting features are robust as well. I like that I don't have to worry much about my payroll taxes getting paid or the quarterly reports being filed on time. Prior to OnPay, I was getting penalties and fines for late filings and underpayments. I am grateful for the consistency of service I've gained through OnPay.

Their support team has been great. Any time I've had questions or needed help, they've responded well.

One of the things that sold me on OnPay was my ability to control the payroll process. In other words, OnPay allowed me to keep my same payroll frequency. I have one employee that I pay on the 1st and 16th. The trick was that my pay periods end on the 30th/31st and the 15th. I am not obligated to OnPay to handle the disbursement of dollars. I run payroll and then enter ACH payments to my employee the same day. Other companies would have forced me to follow their payment timelines. OnPay allows me to run my business the way that works best for me. Review collected by and hosted on G2.com.

They have a limited list of time tracking services with which they integrate. Unfortunately, my service is not one on the list. It would be nice to have my time tracking integrated into the payroll function. Review collected by and hosted on G2.com.

We've been using OnPay for our payroll needs and couldn’t be happier. The platform is incredibly easy to navigate, even for team members who aren’t payroll experts. Setting up employees, running payroll, and managing taxes is straightforward and efficient.

What truly sets OnPay apart is their top-notch customer service. Every time we’ve had a question or needed assistance, their team has been responsive, knowledgeable, and genuinely helpful.

If you're looking for a reliable and user-friendly payroll service with outstanding support, we highly recommend OnPay! Review collected by and hosted on G2.com.

We have nothing that we don't like. Great company and group of team members. Review collected by and hosted on G2.com.