Easy onboarding. Easy setup. Excellent customer support. Review collected by and hosted on G2.com.
Had two instances where invite email did not work on the first shot. Easily fixed. Review collected by and hosted on G2.com.
Things work efficiently and accurately. It is also easy to use Review collected by and hosted on G2.com.
I to not dislike anything about theri serice at the moment. Review collected by and hosted on G2.com.
I have been using OnPay, since 2014 and switched from ADP; I couldn't be more pleased. I love how feature laden and easy to use the platform is; both on a desktop and / or mobile devices. Their customer service is friendly, knowledgeable and incredibly timely. I recently went through a random, unemployment audit and I couldn't believe how easily and quickly I was able to secure a whole slew of reports / needed information through OnPay; the auditor was even incredibly impressed by how quickly I was able to accommodate the needed documentation using OnPay. Another large incentive to OnPay is the option to, for free, self-print W2's and 1099's at the year's end. I plan to continue to use OnPay for all of my payroll needs into the foreseeable future; I couldn't be happier! Review collected by and hosted on G2.com.
Honestly Nothing! It would be an added bonus to either develop an app and / or allow the same functionality on mobile devices as on a desktop. I find on a mobile device I cannot access several features. Review collected by and hosted on G2.com.
The ease of use and lots of features makes this a great small business solution. Review collected by and hosted on G2.com.
I have not had the opportunity to explore the HR pieces of it. I started using OnPay about 10 years ago and so additional features sometimes were not explained. Review collected by and hosted on G2.com.
We're thrilled to hear that you find OnPay easy to use and appreciate the many features it offers. We understand that the HR features may not have been fully explored, and we're here to help with any questions you may have about those additional features.
The customer service at OnPay has been so helpful. They are quick to respond and very knowledgeable about their services and app. Review collected by and hosted on G2.com.
There's nothing that I haven't enjoyed about my experience with OnLay thus far. Review collected by and hosted on G2.com.
OnPay is easy to use. Even if a mistake is made, you can re-do the payroll easily. It is also super affordable. Way less than competitors. Review collected by and hosted on G2.com.
The only downside is that it is sometimes difficult to get customer service. If you click on chat, you could be waiting a while. I've also emailed customer service and that can take a while also. Review collected by and hosted on G2.com.
My favorite thing is the cost of the service is reasonable enough that I got no pushback from our officers to move to the payroll service AND tied for first is; I am dealing with IRS and FDOR notices for 2 years prior to me coming on board and moving to OnPay. I know that once I get these taken care of I won't have to deal with them again! Another great benefit is we are paid weekly which could be a huge hassel but it's made so much easier with OnPay. A concern we had before switching over is our weeks run Monday to Friday and we are paid on Tuesday for the prior week. OnPay allows for that. I just have to enter the week's time in by Friday at 11:30 p.m. for payroll to clear on Tuesday. I just enter the hours, confirm them, and push a button (from anywhere I have internet and a computer). I can feel confident the returns will be done correctlly, payments will be correct and timely. Also, the reports are EASY to read and understand even if you aren't an accountant. Review collected by and hosted on G2.com.
The only downside I can really see at this point is that they only have a mobile app for Apple. They really need to get one for Android. That would be AWESOME! Review collected by and hosted on G2.com.
Easy to navigate online payroll process and addition or deletion of employees. Review collected by and hosted on G2.com.
The payroll run error notification is a bit obtuse. Review collected by and hosted on G2.com.
Software is intuitive and not overly complicated. It was easy to set-up and get started. It's also adaptable as my payroll needs have evolved. I run payroll twice a month. Whenever I have had a question or problem, support has been easy to access and effective. Price is very reasonable as well. Review collected by and hosted on G2.com.
Hmm. Well, they capture the float on the withholding taxes that we are legally required to issue to the Fed & ST govt, and they probably make money on that . . . but so do other payroll companies.
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Not sure if they interface their W-2's and 1099's to TurboTax or other tax-prep software. That would be not ideal if they don't.
Sometimes when I have run payroll on the 16th or 1st for the preceding half-month, I have to manually fix the dates or else the Payroll Title gets messed up. That's not awful though. Review collected by and hosted on G2.com.
The best thing is the support. Both via chat and on the phone, I've never been let down by the support staff. Review collected by and hosted on G2.com.
Can be a little finicky to set up, but the support always fixes things for me. Review collected by and hosted on G2.com.
It's great to hear that OnPay is helping you manage your payroll for full time, part time, and contractors efficiently. We're committed to providing a seamless experience for all your payroll needs.