It's simple. It does the job with simple communciation. Review collected by and hosted on G2.com.
Lagged messages, repeated notifications even after I opened the message, and sometimes glitches. Review collected by and hosted on G2.com.
I like being able hear the voice recording especially when it's a busy night because its prepares the provider for the type of calls that are coming through. It allows the provider to triage the most important calls to return first. Review collected by and hosted on G2.com.
The issues, I have encountered are pages that come through for other providers and when getting multiply pages, it's often difficult to hear the voices messages because the paging system is repeatedly going off until you listen to it. Unfortunately, when getting pages multiple times it's difficult to listen right away or if your in a patient room. Also, there doesn't seem to be an option decrease the page sound itself, it's very loud and has often startles my patients when it's continues to page until you listen to it. Other than the latter, I prefer it over the old system. Review collected by and hosted on G2.com.
I like how it alerts to give you a reminder that you are on call to work. Its simple to use which is also amazing! It's great! Review collected by and hosted on G2.com.
If there's an alert, it keeps going off even after someone’s taken care of it. I get that you want to make sure it’s addressed, but once someone says they're handling it, the alarm should stop without me having to grab my phone. I don’t like having it right next to me, especially if I’m on a call with a patient.
Also, it’s frustrating that I can’t page someone directly from the app. I have to send an email to do it. Maybe there’s a feature I don’t know about, but for now, it seems like email is the only option. Review collected by and hosted on G2.com.
It will still give the alarm while the phone is silent Review collected by and hosted on G2.com.
The alarm tone. It freaks me out, specially while I'm sleeping at night. I tried to change it, but it didn't work. Review collected by and hosted on G2.com.
Hello Neda,
You can change the default alert by going to the bottom of the message page and clicking on Settings. In the Settings tab you can select a different alert tone for your OnPage alerts. In the Settings tab go o Tones/High priority and then select a new tone from the list.
The OnPage interface is intuitive and works very well. I am able to initiate an alert to our teams quickly and be assured they are notified.
This system functions very much like an old school beeper / pager. It alerts the recipients by ensuring the message gets through any Do Not Disturb settings or if the ringer is off.
When we have a major incident at work, we can be assured the people we are sending the alert to receive it. No more sleeping through imporant notifications for them!
It was easy to setup and configure. It also integrates into our SIEM tools to ensure automated alerts are fired off as expected and needed. Review collected by and hosted on G2.com.
I haven't found something about the OnPage system I don't like. We are early on into using it however. Review collected by and hosted on G2.com.
As a Network Operations Technician, I highly value OnPage, primarily for its responsiveness and ease of use. In an industry where swift resolution times are not just critical, but also serve as a measure of a company’s effectiveness and reputation, it’s crucial to alert Field Services and Outside Plant teams to an issue as quickly as possible. In my experience with OnPage, personnel are notified within seconds of sending a page, maintaining a successful send rate of 100%. Furthermore, the app facilitates two-way communication throughout the incident timeline. Once a page is sent to an individual or a group, you can simply reply to the original page to provide additional instructions or guidance, or receive feedback and updates from those in the field. Review collected by and hosted on G2.com.
When logging in for the first time on any given day, a security code is required every time (sent to your email address). While this is a neccessary precaution these days, it does delay the process (albeit slightly). Review collected by and hosted on G2.com.
Thank you for sharing your positive experience with OnPage! We're glad to hear that our product has been reliable and easy to use for your critical operations. Please note that you can go to the settings tab and select Other. Here you will be able to change the frequency of the security code prompt.
We appreciate your feedback and will continue to strive for excellence in providing swift and effective communication solutions.
Notification system is great and help immediately to be on top Review collected by and hosted on G2.com.
so far I don't have nothing to say that I don't like Review collected by and hosted on G2.com.
It's really clear and easy to understand while also giving you all the necessary information you need. All it takes is downloading the app and logging in and then that should be all that's necessary. It's made being on-call a much smoother and less stressful process since I'm able to see a urgent ticket that comes in rather than having to check the ticket board every few minutes. Review collected by and hosted on G2.com.
It could be due to user error, but I'd like a way to possibly send a push to my coworkers through the app if it's something I have questions about, or something I'm struggling with. If I'm having a hard time with something or need guidance I have to screen shot it and send it through teams or a text message. Review collected by and hosted on G2.com.
We're glad to hear that OnPage has made being on-call more convenient and less stressful for you. We appreciate your feedback about the push notification.
You can forward alerts or create alerts in the app and forward them as Push alerts to other contact or groups in your Enterprise. You can click on an existing alert and forward it to other contacts in your Enterprise or create a new alert and add jpeg or png files, PDF's, word docs, and voice recordings. If you have any questions or need assistance, please don’t hesitate to contact us at 781-916-0040, option 8, or email Support at support@onpagecorp.com.
Ease of being able to create an account and use right away Review collected by and hosted on G2.com.
I needed more training on how to actually flex the free tool and how to use it for what i was looking for Review collected by and hosted on G2.com.
I love the fact that I can easily integrate onpage into my systems, and have it “page” me when an urgent issue needs my immediate attention. I work on cases that need to be immediately communicated, sometimes even in the middle of the night if they’ve originated in a different geographic location. And onpage exactly let me achieve that. Review collected by and hosted on G2.com.
Honestly, everything has been working well the way it should. Review collected by and hosted on G2.com.