Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"The tiered alerting is the best piece of Onpage"
4/5
What do you like best about OnPage?

Tiereed alerts - being able to get alerts, or have them escalate to the next caller if missed, is very important to our business, plus, it allows secondary on-call tech's to NOT be alerted if they don't need to be. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

It would be nice to pause the alerts, especially when they are compounding if the alert is the same for my team. Once you are up and investigating...the alerts keep coming in. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage
Edit edit

Alerts should stop coming as soon as they are opened. You may want to uninstall the OnPage app and then download a fresh copy to guaranty your app is up to date and performing optimally.

MC
Martin C.
Small-Business (50 or fewer emp.)
"Very basic. Performs basic functions fine"
2.5/5
What do you like best about OnPage?

It's reliable and relatively user friendly Review collected by and hosted on G2.com.

What do you dislike about OnPage?

Very hard to customize, can't respond to pages with text Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage
Edit edit

You can respond with a text, email or voicemail attachment. If you have any questions or need assistance, please don’t hesitate to contact us at 781-916-0040, option 8, or email Support at support@onpagecorp.com.

Anthony C.
AC
Anthony C.
Solutions Architect
Mid-Market (51-1000 emp.)
"Reliable Smart Paging Solution"
4.5/5
What do you like best about OnPage?

Overall, an easy to use paging system that functions well with both Apple iOS & Android devices. It's also user friendly and customizable. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

The sound of the siren notification should be customizable and not just a default sounder. It would be nice to able to view the onpage calendar as an end user. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage
Edit edit

You can go into the Settings tab and select from a number of different tones for the audio alert. You can also select between loud, medium, silent and vibrate (Android only). The current OnPage app displays group and individual schedules in the lower right of the app.

LH
Loan H.
Small-Business (50 or fewer emp.)
"It works well. I get the info I need to take care of the patient"
5/5
What do you like best about OnPage?

Direct messaging to the call service and info of what patient needs Review collected by and hosted on G2.com.

What do you dislike about OnPage?

It costs money. I started using it since the call service emails were no longer supported Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage
Edit edit

We're glad to hear that OnPage is helping you efficiently gather patient information and communicate with the call service. We understand that cost is a concern, but we believe the benefits of secure messaging and patient information access outweigh the expense. Thank you for sharing your feedback!

BB
Bill B.
Enterprise (> 1000 emp.)
"a very reliable paging service"
5/5
What do you like best about OnPage?

It is always on and is very reliable, integrating very well with my phone. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

No way that I am aware of to suppress a page that I have already received without logging into and touching my organization's ticketing system. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage
Edit edit

You should not be recieving an alert after you have opened it. If this does happen please delete the alert which will stop it from repeating and contact us at 781-916-0040, option 8, or email Support at support@onpagecorp.com.

DH
David H.
Small-Business (50 or fewer emp.)
"Good messaging app"
4/5
What do you like best about OnPage?

Quick easy messaging. Simple user interface Review collected by and hosted on G2.com.

What do you dislike about OnPage?

Nothing glaring. Just an older less modern interface Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage
Edit edit

Thank you for your feedback! We appreciate your input about the interface and are constantly working to improve the user experience.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Good not great"
3.5/5
What do you like best about OnPage?

The app is reliable. When I have an issue, there is always a person who answers the phone. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

You can't copy and paste the callback phone number from the app.

There are often mistakes about who is on call in the group. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage
Edit edit

In the newest version of the OnPage app you can touch the call back phone number and select copy then go to your phone and click paste. You will then be able to call the sender's phone number.

CQ
Charlie Q.
Mid-Market (51-1000 emp.)
"Amazing software for our requirements"
5/5
What do you like best about OnPage?

OnOage is very easy to use, we quickly intergrated it into our systems and it only took 2 hours. The sign-up and registration process was very smooth and we would recommend it 100%! Review collected by and hosted on G2.com.

What do you dislike about OnPage?

OnPage has no desktop companion app, making it harder for our business to manage pages and devices.

OnPage also has no tone improvements or the ability to set custom tones. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage
Edit edit

Thank you for your feedback. We understand the need for a desktop companion app and custom tones, and we'll definitely take that into consideration for future updates.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Helps completing the ticket without SLA breach"
5/5
What do you like best about OnPage?

The remainers help resolving the ticket before SLA breach. the application is user friendly. The notification describes the contents of ticket also. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

App notifies only on 25, 50,75 percent. It would be better it the frequency is increase. Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage
Edit edit

We're glad to hear that OnPage helps in resolving tickets before SLA breaches and that you find the application user-friendly!

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"It's adequate"
1/5
What do you like best about OnPage?

Useful to have HIPPA compliant mesaging, and meets regulatory requirements. Review collected by and hosted on G2.com.

What do you dislike about OnPage?

Glitchy and depends on Doximity / Amion being up, and their reliability is getting worse. Occasional delays in message delivery. Doesn't display messages on my watch Review collected by and hosted on G2.com.

Response from OnPage Customer Success of OnPage
Edit edit

The OnPage app does not need Amion to work. OnPage integrates with Amion and many other third-party applications as well.