--- title: OnPage Reviews meta_title: 'OnPage Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 313 reviews by the users' company size, role or industry to find out how OnPage works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 313 scale: '5' date_modified: '2026-08-09' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # OnPage Reviews **Vendor:** OnPage **Category:** [IT Alerting Software](https://www.g2.com/categories/it-alerting) **Average Rating:** 4.3/5.0 **Total Reviews:** 313 ## About OnPage OnPage offers a broad range of solutions, including Clinical Communication and Collaboration, On-Call Management, IT alerting, and Call Routing automation. The platform enables organizations to instantly deliver urgent notifications to the right on-call team through persistent, high-priority alerts that can override mute settings. With built-in on-call scheduling and escalation management, advanced routing such as round-robin alert distribution, secure messaging with high-priority alerting (paging), role-based and group messaging, incident reporting, mass notification, 200+ integrations, and real-time reporting capabilities, OnPage helps teams respond faster to critical IT, healthcare, and other business incidents with accountability and assurance. Incident responders across healthcare, IT, facilities, and other sectors are empowered to significantly improve their response times with an advanced, secure critical communication and collaboration platform. By unifying automation, secure messaging, alerting, collaboration, mass messaging, and real-time analytical insights, OnPage’s purpose-built platform supports complex workflows with unmatched precision and ensures that urgent notifications are never missed. For healthcare organizations, OnPage offers an all-encompassing, HIPAA-compliant clinical communication and collaboration platform designed to accelerate response times, improve coordination, promote interoperability, enhance patient outcomes, improve situational awareness, and reduce risks. For IT and incident response teams across different industries, OnPage provides an automated incident alerting and on-call management platform, streamlining incident response by delivering persistent, real-time alerts to the right on-call engineers, reducing mean time to resolution, boosting operational efficiency, and enabling mass notifications to keep the larger ecosystem informed during critical events. OnPage's solutions are widely adopted across various industries, including healthcare, IT and managed services, manufacturing, facilities, and field services. Founded in 2011, OnPage is certified as a Women’s Business Enterprise (WBE) by the Center for Women & Enterprise, a regional partner of the Women’s Business Enterprise National Council, and actively champions women-owned businesses to drive impactful change. To learn more and try OnPage for free, visit www.onpage.com. ## OnPage Pros & Cons **What users like:** - Users appreciate the **ease of use** of OnPage, praising its intuitive navigation and quick setup for seamless communication. (22 reviews) - Users appreciate the **24/7 notification system** of OnPage, ensuring they never miss emergency alerts even on DND. (11 reviews) - Users appreciate the **easy setup** of OnPage, allowing for quick installation and smooth startup experiences. (7 reviews) - Users highlight the **exceptional reliability** of OnPage, ensuring consistent connectivity even in challenging coverage areas. (7 reviews) - Users highlight the **easy setup** of OnPage, allowing for a quick and straightforward installation process. (7 reviews) - Users appreciate the **simple and structured interface** of OnPage, making it easy to get started without training. (7 reviews) - Alerting System (5 reviews) - Users value the **reliable alert system** of OnPage, ensuring timely reminders and seamless on-call management. (5 reviews) - Users value the **easy-to-use alerts** from OnPage, streamlining the on-call experience and improving workflow efficiency. (5 reviews) - Automation (4 reviews) **What users dislike:** - Users struggle with the **inability to modify alert tones** , making nighttime work challenging and notifications overwhelming. (10 reviews) - Users find the **default notification sound disturbing** , often too loud, and difficult to change effectively. (6 reviews) - Users report **call issues** with OnPage, highlighting difficulties in calling, lack of texting, and complex interfaces. (4 reviews) - Users find OnPage's interface **not user-friendly** , citing difficulties in navigation and clarity during scheduling tasks. (4 reviews) - Users experience **delays in receiving login codes** , impacting their ability to access OnPage efficiently. (3 reviews) - Difficult Setup (3 reviews) - Messaging Issues (3 reviews) - UX Improvement (3 reviews) - Complex Setup (2 reviews) - Complex UI (2 reviews) ## OnPage Reviews ### 1. OnPage Makes Critical Alerts Hard to Miss with Reliable Escalations **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Help Desk Technician (MSP), Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about OnPage?** OnPage is extremely reliable for critical alerts and escalations. The biggest win for us is that messages are hard to miss—delivery is persistent and attention-grabbing in a way that standard email or SMS just isn’t. The acknowledgement and escalation logic, along with the clear audit trail, helps us ensure the right technician sees the alert quickly, especially after hours. It’s also straightforward to route alerts by team, client, or priority, which keeps our response organized and consistent. **What do you dislike about OnPage?** Some parts of the UI could feel more modern and streamlined, and the reporting/analytics could go deeper—for example, with easier trend views of response times by team or client over time. Also, as with any mobile-notification solution, occasional carrier or OS notification behavior can introduce some variability, although overall it’s still much more reliable than basic SMS/email for urgent alerts. **What problems is OnPage solving and how is that benefiting you?** OnPage helps solve the problem of missed or delayed critical notifications in IT operations. In an MSP setting, we can’t rely on email alone for urgent incidents—alerts get buried, and response time suffers. OnPage provides a dedicated, persistent alert channel for incident management and IT alerting, helping ensure issues are acknowledged quickly and escalated when needed. The result is faster response, clearer ownership during incidents, and more consistent after-hours/on-call support, ultimately improving uptime and the client experience. **Official Response from OnPage Customer Success:** > Thank you for your thoughtful review, we’re glad to hear that OnPage’s persistent alerting, escalation logic, and routing capabilities are helping your team stay responsive and organized, especially after hours. We appreciate your feedback on the UI and reporting features and are currently working on an update for it. ### 2. Efficient Medical Communication, Needs Alert Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Lem D. **Reviewed Date:** February 28, 2026 **What do you like best about OnPage?** I like that OnPage is easy to navigate and use. The escalation of messages if urgent works pretty well, which is crucial for my remote work as a nurse practitioner. It makes communication easier between me, my patients, and the frontline staff. Also, the initial setup was quick and easy, and it didn't take long to install. **What do you dislike about OnPage?** I can't modify the alert tone. I work at night remotely and it's just a challenge when you can't modify the alert tone for non-urgent notifications. I feel like all notifications sent by me are set for URGENT ALERT volume 5. Unless this was set by my company, but I wish that the receiving person can modify the alert tone settings. **What problems is OnPage solving and how is that benefiting you?** I use OnPage for medical communication, which makes it easy to receive notifications about patient messages and escalates urgent ones effectively. It's easy to navigate and use, making my remote work as a nurse practitioner smoother. **Official Response from OnPage Customer Success:** > Thank you for your review, and we are glad that the initial setup process was easy for you! Yes, you can modify the alert tones for both urgent and non-urgent messages. In the OnPage app, go to Settings, Tones, where you’ll be able to select and customize the sounds for each alert type. If you’d like, feel free to reach out and we can walk you through it together. Please contact support@onpagecorp.com. Thank you~ ### 3. Intuitive, Easy-to-Learn Interface with a Minimal Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about OnPage?** I have been using onpage since November 2025 and I have been very happy with your product. I am the one from our company who setup the entire system from scratch, from the contacts to the groups and the schedules. Your user interface is very intuitive and easy to learn with little to no learning curve. I really like the scheduling feature within your product, it allowed me to setup an entire year’s worth of schedules for our entire IT department in a very short amount of time, even though I had to manually enter in each week because the person on call each week for our company varies throughout the year. I thought it was very ingenious how you can setup escalation groups, so it will page via the onpage app, each person is a specified order until someone acknowledges the alert, so the alert will not get missed no matter what. Also, it is very easy to tell who has or hasn’t registered there account to there smart phone app within the software via a red or green icon within the system. I also like how easy it was to setup the onpage app and sync it to my onpage account/contact within the system. **What do you dislike about OnPage?** When I first log into the onpage my login page it sends me a code via email to allow me to log in. I have to click on send email code several times before it will send the code to me email. **What problems is OnPage solving and how is that benefiting you?** we needed an alert system that would receive email alerts from our eventsentry system and convert those to an alert on our phones that couldn't be silenced via do not disturb. ### 4. Great app for alarming systems and notifications. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about OnPage?** We noticed delays and issues with getting alarms and notifications for our building using Verizon and AT&T e-mail to text features. The On Page app was easy to setup, easy to use, and has great customer service. The app instantly alerts our team when needed for building alarms and work order notifications. The user interface is easy to use and setup. You just add all of the users and set the alarms you want users to get. Excellent for notifying our facilities team when needed. **What do you dislike about OnPage?** The only thing that the team does not like is that you cannot silence the alerts with your phone. Our team really needs to put their phone on vibrate during meetings and in sensitive areas. The On Page app overrides this and still alerts very loudly. It would be nice to change the ring tone and be able to set any volume of notification or use the vibrate feature on the phone. **What problems is OnPage solving and how is that benefiting you?** Verizon and AT&T are discontinuing e-mail to text service and OnPage solves this. ### 5. Clear Visibility Into Incoming Calls, Even When I Can’t Answer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about OnPage?** I like being able to see which calls are coming in, even when I’m not available to answer. **What do you dislike about OnPage?** The constant alerts that come to my phone keep disrupting me and pulling me away from my other personal activities. **What problems is OnPage solving and how is that benefiting you?** They make sure every call is attended to in a timely manner. **Official Response from OnPage Customer Success:** > Thank you so much for taking the time to share your feedback — we truly appreciate it! We’re glad to hear that you find value in being able to see which calls are coming in, even when you’re unavailable to answer. That visibility is an important part of staying informed. Regarding the constant alerts, those will stop once the message is acknowledged. To acknowledge a message, simply tap into it and mark it as “read.” Once it’s been read, the repeat notifications will stop. We appreciate you sharing your experience, and please don’t hesitate to reach out if you have any other questions or feedback! ### 6. seems to work well, no complaints. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about OnPage?** The software seems to work well, the interface is easy to use and understand. **What do you dislike about OnPage?** default notification noise is horrifying. **What problems is OnPage solving and how is that benefiting you?** We use OnPage to notify providers of new consults, and our answering service uses it to notify us of calls from nursing staff and hospital bedside needs. ### 7. Great App **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2025 **What do you like best about OnPage?** Easy to read paging system. Like that I am able to forward messages to co-workers. **What do you dislike about OnPage?** The persistent alert that continues to go on until you open the message. Very inconvenient at times. Terrible scribing of the message that doesn't ever make sense. I aways have to listen to the voice message which is inconvenient. **What problems is OnPage solving and how is that benefiting you?** Able to get pages quickly. ### 8. One of good tool got paging alert realtime **Rating:** 4.0/5.0 stars **Reviewed by:** Sunil S. | EDW Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2025 **What do you like best about OnPage?** Realtime Messaging is good and can be use with account or using external email Ids **What do you dislike about OnPage?** Sometime message gets delayed, otherwise it seems to perfect for STERIS implementation. **What problems is OnPage solving and how is that benefiting you?** Jobs alerts were sent to group of people on On-call duties for IT realtime jobs monitoring. ### 9. Lots of room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about OnPage?** It's simple. It does the job with simple communciation. **What do you dislike about OnPage?** Lagged messages, repeated notifications even after I opened the message, and sometimes glitches. **What problems is OnPage solving and how is that benefiting you?** Onpage lets me know when my patient has arrived for treatment. I can know from wherever I am, without being on a computer. ### 10. Review OnPage **Rating:** 2.5/5.0 stars **Reviewed by:** Neda E. | Doctor, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2025 **What do you like best about OnPage?** It will still give the alarm while the phone is silent **What do you dislike about OnPage?** The alarm tone. It freaks me out, specially while I'm sleeping at night. I tried to change it, but it didn't work. **What problems is OnPage solving and how is that benefiting you?** none **Official Response from OnPage Customer Success:** > Hello Neda, You can change the default alert by going to the bottom of the message page and clicking on Settings. In the Settings tab you can select a different alert tone for your OnPage alerts. In the Settings tab go o Tones/High priority and then select a new tone from the list. ## OnPage Discussions - [How does OnPage help with IT Alerting and On-Call Management?](https://www.g2.com/discussions/how-does-onpage-help-with-it-alerting-and-on-call-management) - 1 comment, 1 upvote - [Who uses OnPage?](https://www.g2.com/discussions/who-uses-onpage) - 1 comment, 1 upvote - [What is OnPage used for?](https://www.g2.com/discussions/what-is-onpage-used-for) - 1 comment - [View OnPage pricing details and edition comparison](https://www.g2.com/products/onpage/reviews?filters%5Bsentiment_snippet%5D=1038427&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A52%3A20+-0500&secure%5Bsession_id%5D=9528af6c-426c-4c08-bc5e-8e23d25cc632&secure%5Btoken%5D=a4ee2d9a256467313ad76f19cb15dab285a75418236cc6c247fb1b3929bf2fbf&format=llm_user) ## OnPage Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [EventSentry](https://www.g2.com/products/eventsentry/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Telescope](https://www.g2.com/products/telescope-analytics-ltd-telescope/reviews) ## OnPage Features **Collaboration** - Modules - Scheduling - Reporting **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Operations** - Automated Scheduling - Absence Management - Mobile Access - Resource Management - Physician Management - Claims Management - Calendar Management - Wait List Management - Patient Records Management - Appointment Management - Faculty/Staff Management - Appointment Scheduling - On Call Scheduling **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Generative AI** - AI Text Generation **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Communication** - Security - Health Care Messages - Alarms - Messaging - Telephone - Notifications **Administrative** - Employee Work Status - Days-Off Approval - Time Tracking - Staffing Data - Mass Notifications - Alerts/Notifications - Cancellation Tracking - No-Show Tracking **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Customizable Reports - Data Import/Export - Document Storage - Self Service Portal - Live Chat - Activity Dashboard - Customizable Forms - SMS Messaging - Calendar Sync - Reminders - Electronic Payments - Email Reminders - Access Controls/Permissions - Insurance Eligibility Verification - Drag & Drop - Real-Time Reporting - Customizable Templates - AI Copilot - Charting - Third-Party Integrations - Multi-Location - Billing & Invoicing - HIPAA Compliant - Customer Database - Generative AI - Recurring Appointments - Credit Card Processing - API - Reporting & Statistics **Patient Management** - Staff Scheduling - CDI (Clinical Document Improvement) **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking ## Top OnPage Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (950 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (766 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,305 reviews)