# Best Other Customer Service Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* The other customer service category encompasses products that deliver relevant functionality but do not align precisely with G2’s defined subcategories. This includes solutions with specialized, emerging, or cross-functional capabilities. These products are designed to enhance various aspects of customer service, from communication management and call handling to service delivery and customer interaction. They often integrate with existing systems to streamline operations, improve customer satisfaction, and provide valuable insights through advanced reporting and analytics. Key features may include CRM integration, automated scheduling, virtual queue management, and seamless communication tools that facilitate efficient customer interactions and operational efficiency. To qualify for inclusion in the Other Customer Service category, a product must: - Provide unique customer service functionalities that do not fit into existing customer service categories - Offer integration capabilities with existing business applications to enhance customer interaction and service delivery ## Category Overview **Total Products under this Category:** 197 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 700+ Authentic Reviews - 197+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best Other Customer Service Software At A Glance - **Leader:** [MightyCall](https://www.g2.com/products/mightycall/reviews) - **Highest Performer:** [Smart IVR](https://www.g2.com/products/smart-ivr/reviews) - **Easiest to Use:** [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - **Top Trending:** [Dialer360](https://www.g2.com/products/dialer360-dialer360/reviews) - **Best Free Software:** [MightyCall](https://www.g2.com/products/mightycall/reviews) ## Top-Rated Products (Ranked by G2 Score) ### 1. [MightyCall](https://www.g2.com/products/mightycall/reviews) MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time. **Average Rating:** 4.4/5.0 **Total Reviews:** 324 **User Satisfaction Scores:** - **Quality of Support:** 9.4/10 (Category avg: 8.6/10) - **Ease of Use:** 8.9/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [MightyCall](https://www.g2.com/sellers/mightycall) - **Company Website:** https://www.mightycall.com - **Year Founded:** 2013 - **HQ Location:** San Francisco Bay Area, CA - **Twitter:** @MightyCall (1,501 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mightycall/about (55 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 90% Small-Business, 7% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (62 reviews) - Customer Support (55 reviews) - Helpful (44 reviews) - Customer Service (31 reviews) - Reliability (31 reviews) **Cons:** - Call Issues (16 reviews) - Number Issues (15 reviews) - Complexity (14 reviews) - Connection Issues (14 reviews) - Missing Features (13 reviews) ### 2. [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services **Average Rating:** 4.8/5.0 **Total Reviews:** 84 **User Satisfaction Scores:** - **Quality of Support:** 9.8/10 (Category avg: 8.6/10) - **Ease of Use:** 9.1/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Variphy](https://www.g2.com/sellers/variphy) - **Year Founded:** 2004 - **HQ Location:** Lafayette, CA - **Twitter:** @Variphy (171 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/variphy/ (44 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Network Engineer - **Top Industries:** Hospital & Health Care, Government Administration - **Company Size:** 58% Enterprise, 38% Mid-Market ### 3. [Avaya IP Office](https://www.g2.com/products/avaya-ip-office/reviews) Avaya IP Office is a comprehensive and scalable communication solution designed to meet the needs of small and medium-sized businesses. It integrates voice, video, messaging, and conferencing into a single, easy-to-use platform, enabling seamless collaboration and enhanced productivity. With its flexible deployment options, including on-premises, cloud, or hybrid models, Avaya IP Office adapts to various business environments and growth trajectories. Key Features and Functionality: - Unified Communications: Combines voice, video, messaging, and conferencing to streamline communication processes. - Scalability: Supports from 5 to 3,000 users across multiple locations, accommodating business growth. - Flexible Deployment: Offers on-premises, cloud, or hybrid deployment options to suit different business needs. - Mobility: Provides mobile applications that allow employees to stay connected from anywhere. - Contact Center Capabilities: Includes features like call routing, reporting, and customer management tools to enhance customer service. - Integration: Seamlessly integrates with various business applications, including CRM systems, to improve workflow efficiency. - Security: Implements robust security measures to protect communications and data. Primary Value and Solutions Provided: Avaya IP Office addresses the communication challenges faced by small and medium-sized businesses by offering a unified, scalable, and flexible solution. It enhances collaboration among employees, regardless of their location, leading to increased productivity and efficiency. The system's scalability ensures that businesses can expand their communication infrastructure as they grow, without the need for a complete overhaul. Additionally, its integration capabilities allow for streamlined workflows and improved customer interactions, ultimately contributing to better business outcomes. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **User Satisfaction Scores:** - **Quality of Support:** 8.6/10 (Category avg: 8.6/10) - **Ease of Use:** 8.8/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Avaya](https://www.g2.com/sellers/avaya) - **Year Founded:** 2000 - **HQ Location:** Durham, North Carolina - **Twitter:** @Avaya (36,783 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1494/ (11,842 employees on LinkedIn®) - **Ownership:** NYSE: AVYA **Reviewer Demographics:** - **Company Size:** 64% Mid-Market, 27% Enterprise ### 4. [Verizon One Talk Business Phone Solutions](https://www.g2.com/products/verizon-one-talk-business-phone-solutions/reviews) One Talk Business Phone Solutions keep you in touch with your customers and employees when youre in the office or on the road. **Average Rating:** 3.4/5.0 **Total Reviews:** 10 **User Satisfaction Scores:** - **Quality of Support:** 6.3/10 (Category avg: 8.6/10) - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Verizon Enterprise](https://www.g2.com/sellers/verizon-enterprise) - **Year Founded:** 1988 - **HQ Location:** Basking Ridge, NJ - **Twitter:** @VerizonEnterpr (6 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1094/ (15,946 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 60% Small-Business, 30% Mid-Market ### 5. [Verizon Voice Call Back](https://www.g2.com/products/verizon-voice-call-back/reviews) Verizons Voice Call Back (VCB) is a network based queue-management solution that allows callers to receive a call back holding their same place in line, or at a convenient time rather than wait on hold for an agent. **Average Rating:** 4.4/5.0 **Total Reviews:** 14 **User Satisfaction Scores:** - **Quality of Support:** 8.7/10 (Category avg: 8.6/10) - **Ease of Use:** 8.7/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Verizon Enterprise](https://www.g2.com/sellers/verizon-enterprise) - **Year Founded:** 1988 - **HQ Location:** Basking Ridge, NJ - **Twitter:** @VerizonEnterpr (6 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1094/ (15,946 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 57% Small-Business, 29% Enterprise ### 6. [Dialer360](https://www.g2.com/products/dialer360-dialer360/reviews) Dialer360 is call center software which provides inbound, outbound and blended services on high voltage and low cost for call centers. **Average Rating:** 4.4/5.0 **Total Reviews:** 15 **User Satisfaction Scores:** - **Quality of Support:** 8.5/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Dialer360](https://www.g2.com/sellers/dialer360) - **Year Founded:** 2016 - **HQ Location:** Manchester, United Kingdom - **Twitter:** @dialer360 (193 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13260187 (24 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 67% Mid-Market, 27% Small-Business ### 7. [YouMail](https://www.g2.com/products/youmail/reviews) YouMail, Inc. provides imaginative, intelligent, cloud-based telecommunication services. These include its app-based free service to block robocalls, and its premium call management services for people who use their mobile phone for business. YouMail's services free users from limitations of their mobile phone or carrier – protecting against unwanted calls, helping them handle high volumes of mobile calls, unifying virtual numbers with their cell number, and providing personalized answering experiences for their callers. YouMail has stopped over a billion robocalls, has given hundreds of millions of callers the experience they deserve, and has delighted millions of users. The YouMail Robocall Index™, which since its launch in in September 2015 has emerged as the nation's definitive source on robocalling data for telecom carriers, smartphone and app companies, and public policymakers. Headquartered in Irvine, Calif., YouMail, Inc. was founded in 2007 and is privately funded. **Average Rating:** 3.1/5.0 **Total Reviews:** 19 **User Satisfaction Scores:** - **Quality of Support:** 5.5/10 (Category avg: 8.6/10) - **Ease of Use:** 5.6/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [YouMail](https://www.g2.com/sellers/youmail) - **Year Founded:** 2007 - **HQ Location:** Irvine, CA - **Twitter:** @youmail (5,199 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/458749 (34 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 79% Small-Business, 16% Enterprise ### 8. [Smart IVR](https://www.g2.com/products/smart-ivr/reviews) Smart IVR is a carrier-grade cloud-IVR platform that gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3Cs VoiceXML 2.X specification and is integrated with automatic speech recognition (ASR) Speech-to-Text (SST), Natural Language Understanding (NLU) and text-to-speech (TTS) software to enable advanced automated phone services. **Average Rating:** 4.5/5.0 **Total Reviews:** 10 **User Satisfaction Scores:** - **Quality of Support:** 9.0/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Interactive Powers](https://www.g2.com/sellers/interactive-powers-36accf94-f4ee-4376-b9a0-f4bc9fdeab1c) - **Year Founded:** 2015 - **HQ Location:** Alcobendas, Madrid - **Twitter:** @ivrpowers (9,472 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10060638 (6 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 60% Mid-Market, 20% Enterprise ### 9. [Headway for Business](https://www.g2.com/products/headway-for-business/reviews) Headway for Business is the #1 downloaded corporate program that provides corporate bite-sized learning. Much research has shown that a person's focus span is getting shorter. So new challenges in corporate learning are: employees are developing slowly; they have gaps in soft skills. One of the best ways to self-development is non-fiction books. But, finishing one book takes time. So, Headway offers 15-minute non-fiction book summaries in different formats. We let people read more and learn faster. Headway for Business offers: - 1,500 non-fiction book summaries in different formats for quick information consumption and speed self-growth; - individual self-growth plans for quick career progression; - guidelines and content plan for engaging employees to read and learn more; - team performance analytics; - a tool to save L&D managers time, as Headway will cover part of the learning process; - personal manager to build the best service for each client. **Average Rating:** 3.5/5.0 **Total Reviews:** 15 **User Satisfaction Scores:** - **Quality of Support:** 6.7/10 (Category avg: 8.6/10) - **Ease of Use:** 7.5/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Headwayapp](https://www.g2.com/sellers/headwayapp) - **HQ Location:** N/A - **Twitter:** @helloheadway - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 67% Small-Business, 33% Mid-Market ### 10. [Uplight](https://www.g2.com/products/uplight/reviews) Uplight is a cloud software company designed to help utilities transform their customer experience and operations. **Average Rating:** 3.9/5.0 **Total Reviews:** 8 **User Satisfaction Scores:** - **Quality of Support:** 8.6/10 (Category avg: 8.6/10) - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Uplight](https://www.g2.com/sellers/uplight) - **Year Founded:** 2019 - **HQ Location:** Boulder, CO - **Twitter:** @energysavvy (2,276 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/uplightenergy/ (748 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 56% Small-Business, 33% Mid-Market ### 11. [eVoice](https://www.g2.com/products/evoice/reviews) It's our mission to empower business owners with an affordable, reliable, and flexible virtual phone system. With robust features, eVoice can assist users professionally answer and route incoming business calls, making a business of any size sound like a large, established business. **Average Rating:** 2.6/5.0 **Total Reviews:** 7 **User Satisfaction Scores:** - **Quality of Support:** 4.7/10 (Category avg: 8.6/10) - **Ease of Use:** 5.0/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Ziff Davis](https://www.g2.com/sellers/ziff-davis) - **Year Founded:** 1995 - **HQ Location:** New York - **Twitter:** @ziffdavis (1,418 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ziff-davis-inc/ (6,594 employees on LinkedIn®) - **Ownership:** NASDAQ: ZD **Reviewer Demographics:** - **Company Size:** 57% Small-Business, 43% Mid-Market ### 12. [Sturdy](https://www.g2.com/products/sturdy/reviews) Sturdy is an AI account review platform. Sturdy uses account data across every silo to instantly generate strategic account reviews, QBRs, renewal reviews, and more, cutting down hours of work to seconds. Sturdy pulls the most meaningful account data—emails, tickets, call transcripts, Slack, and CRM—into a single, source-linked view of every account. Dashboards tell you what happened; Sturdy lets you ask why and returns a straightforward answer you can verify in the underlying sources—no new dashboards. No copilot. More control tower. Thus, Sturdy provides instant answers, with no meetings required. That's the piece that's always been missing: direct account intelligence on demand—no herding people, no reading charts, no crossing your fingers that an underfed copilot can guess the answer. Lastly, Sturdy updates in real time, because things change fast. And what matters isn't the same for everyone—a minor detail to one team can be a significant signal to another. Sturdy removes that ambiguity. When something meaningful changes, it nudges you with an update. No bias, no forgetting, no hoping someone catches it. This proactive automation is what makes account intelligence actually useful: the data comes to you. **Average Rating:** 5.0/5.0 **Total Reviews:** 8 **User Satisfaction Scores:** - **Quality of Support:** 9.8/10 (Category avg: 8.6/10) - **Ease of Use:** 9.4/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Sturdy](https://www.g2.com/sellers/sturdy) - **Year Founded:** 2020 - **HQ Location:** Portland, US - **LinkedIn® Page:** https://www.linkedin.com/company/sturdyai (28 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market #### Pros & Cons **Pros:** - Problem Solving (3 reviews) - Quality (2 reviews) - AI Technology (1 reviews) - Business Growth (1 reviews) - Customer Support (1 reviews) ### 13. [butterflye](https://www.g2.com/products/butterflye/reviews) Butterflye is a changelog tool that empowers companies to seamlessly share updates, collect user feedback, and drive product improvement **Average Rating:** 5.0/5.0 **Total Reviews:** 6 **User Satisfaction Scores:** - **Quality of Support:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 10.0/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Butterflye Solutions](https://www.g2.com/sellers/butterflye-solutions) - **Year Founded:** 2023 - **HQ Location:** Denver, US - **Twitter:** @butterflye_io (9 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/butterflye-solutions (3 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 83% Small-Business, 17% Enterprise ### 14. [Customer Reward Management : Magento 2 Extension](https://www.g2.com/products/customer-reward-management-magento-2-extension/reviews) Customer Reward Management extension for Magento 2 by CedCommerce facilitates the customer to earn reward points after registration and successful order completion. **Average Rating:** 4.1/5.0 **Total Reviews:** 6 **User Satisfaction Scores:** - **Quality of Support:** 8.8/10 (Category avg: 8.6/10) - **Ease of Use:** 7.9/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [CedCommerce](https://www.g2.com/sellers/cedcommerce) - **Year Founded:** 2011 - **HQ Location:** Lucknow, Uttar Pradesh - **Twitter:** @cedcommerce (2,410 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7584005/ (79 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 67% Mid-Market, 33% Enterprise ### 15. [Customer Support Services](https://www.g2.com/products/customer-support-services/reviews) Plaxonic offers call center services to companies operating in all industries. **Average Rating:** 4.6/5.0 **Total Reviews:** 6 **User Satisfaction Scores:** - **Quality of Support:** 8.7/10 (Category avg: 8.6/10) - **Ease of Use:** 9.3/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Plaxonic Technologies](https://www.g2.com/sellers/plaxonic-technologies) - **Year Founded:** 2013 - **HQ Location:** Noida, IN - **Twitter:** @Plaxonic (1,266 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/plaxonic (242 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Small-Business, 33% Enterprise ### 16. [Kommunicate](https://www.g2.com/products/kommunicate/reviews) Kommunicate is a no-code, AI-powered customer service automation platform. Kommunicate helps businesses of all sizes automate customer service across websites, mobile apps, WhatsApp, and all major messaging platforms. Trusted by AI-first customer service teams at startups and enterprises alike, Kommunicate is recognized for its ease of use and scalability. Organizations like Rakuten, Crunch, Amgen, and Bridgestone have automated more than 80% of their repetitive customer queries with Kommunicate’s AI agents. These agents are trained on custom data to respond in a human-like way while maintaining the organization’s brand tone, ensuring consistency across web, mobile apps, WhatsApp, and all major messaging platforms. **Average Rating:** 4.8/5.0 **Total Reviews:** 22 **User Satisfaction Scores:** - **Quality of Support:** 9.5/10 (Category avg: 8.6/10) - **Ease of Use:** 9.2/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Kommunicate](https://www.g2.com/sellers/kommunicate) - **Year Founded:** 2020 - **HQ Location:** Middletown, US - **Twitter:** @kommunicate (8 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13623163/ (30 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 83% Small-Business, 8% Enterprise #### Pros & Cons **Pros:** - 24/7 Support (2 reviews) - Automation (2 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - API Integration (1 reviews) **Cons:** - Bug Issues (1 reviews) - Learning Curve (1 reviews) - Missing Features (1 reviews) - Performance Issues (1 reviews) - Poor Customer Support (1 reviews) ### 17. [Bland AI](https://www.g2.com/products/bland-ai/reviews) Bland helps enterprises automate every customer interaction with AI Phone Agents that excel across Voice, SMS, and Web Chat. Trusted by 250+ enterprises like Gallup, Snapchat, and Better.com to fully resolve every customer engagement in a way that accurately represents their brand. **Average Rating:** 5.0/5.0 **Total Reviews:** 8 **User Satisfaction Scores:** - **Quality of Support:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Bland AI](https://www.g2.com/sellers/bland-ai) - **Company Website:** https://bland.ai - **Year Founded:** 2023 - **HQ Location:** San Francisco - **LinkedIn® Page:** https://www.linkedin.com/company/bland-ai (83 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 88% Small-Business, 13% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (3 reviews) - Features (3 reviews) - Simple (3 reviews) - Artificial Intelligence (2 reviews) - Easy Integrations (2 reviews) **Cons:** - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Complex Usability (1 reviews) - Difficult Learning (1 reviews) ### 18. [eGain ClickToCall](https://www.g2.com/products/egain-clicktocall/reviews) eGain ClickToCall™ is a simple yet powerful solution that can be quickly implemented on web pages to offer real-time voice assistance to online visitors looking for customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 5 **User Satisfaction Scores:** - **Quality of Support:** 8.8/10 (Category avg: 8.6/10) - **Ease of Use:** 7.5/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [eGain](https://www.g2.com/sellers/egain) - **Year Founded:** 1997 - **HQ Location:** Sunnyvale, CA - **Twitter:** @eGain (2,494 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8084/ (772 employees on LinkedIn®) - **Ownership:** NasdaqCM:EGAN **Reviewer Demographics:** - **Company Size:** 60% Small-Business, 40% Mid-Market ### 19. [AppEQ.ai](https://www.g2.com/products/appeq-ai-appeq-ai/reviews) AppEQ.ai empowers Customer Success, Sales and Business Development teams in B2B organizations with a composable digital workspace. Seamlessly integrating real-time, contextual insights from multiple enterprise applications as an in-app widget, it eliminates app-switching, enabling faster, data-driven decisions. AppEQ automates workflows and adapts to evolving organizational needs. By increasing data accessibility by 5x, companies can boost productivity, streamline customer interactions, and drive revenue retention and growth through a unified, flexible workspace tailored to their unique needs **Average Rating:** 4.8/5.0 **Total Reviews:** 4 **User Satisfaction Scores:** - **Quality of Support:** 9.2/10 (Category avg: 8.6/10) - **Ease of Use:** 9.6/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [AppEQ.ai](https://www.g2.com/sellers/appeq-ai) - **Year Founded:** 2022 - **HQ Location:** Lewes, US - **Twitter:** @appEQ_ai (18 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/appeq (10 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Mid-Market, 50% Enterprise ### 20. [Churnfree](https://www.g2.com/products/churnfree/reviews) Churnfree is the solution for reducing churn and retaining customers. It helps you create customer retention flows and win back your customers. With Churnfree, you can create custom retention flows to keep your customers engaged and coming back for more. And if they do ever slip away, you can win them back with targeted flows designed to get them hooked again. Don't let churn destroy your business. Fight back with Churnfree amazing features today! 1. Create Retention Flow Win Customers Back by creating Retention Flows 2. Real-Time Analytics Dashboard Handle churn Management is a single dashboard efficiently 3. Personalized Your Offers Increase customer recovery rates with personalized offers 4. Beware of Client Feedback Listen to your customers via feedback to avoid churn 5. Pause Instead of Cancelling Let your customer pause their subscription instead of canceling 6. Add Multiple Products You can add up to any number of products to Churnfree So what are you waiting for Start your Free-Trial Now! **Average Rating:** 4.9/5.0 **Total Reviews:** 4 **User Satisfaction Scores:** - **Quality of Support:** 9.6/10 (Category avg: 8.6/10) - **Ease of Use:** 9.6/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Abdal](https://www.g2.com/sellers/abdal) - **Year Founded:** 2022 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** https://www.linkedin.com/company/churnfree (2 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Small-Business, 25% Mid-Market ### 21. [Oration AI](https://www.g2.com/products/oration-ai/reviews) Oration is a full-service AI contact center platform that delivers autonomous support across every channel. Born from the world's most demanding BPO environments, Oration has already processed over 25 million calls, proving that AI can handle complexity at a global scale. Be Human at Scale Designed for the high-stakes demands of mid-market B2C businesses, our agents master voice, email, and chat with human-grade precision—delivering measurable CSAT growth while radically reducing operational overhead. Infinite Scale, Zero Friction - Radical Cost Efficiency: Reduce cost-per-contact by 60-70%. - Zero Wait Times, 24/7: Eliminate the 3-5 minute hold times common in traditional support. Oration provides instant, natural responses every hour of the year, in any language. - Infinite Elasticity: Scale to handle 10x volume spikes (like product launches or outages) in seconds. Unlike traditional BPOs that require 8-12 week hiring and training cycles, Oration deploys new capacity instantly. - 100% Automated QA: Traditional managers manually review less than 5% of calls. Oration automatically transcribes, analyzes, and scores every single interaction, ensuring total compliance and quality control. - Hyper-Consistency: AI agents never experience burnout, "bad days," or mood-affected service. Every customer receives the exact same high standard of empathy and brand voice, millions of times over. - Zero Agent Ramp Time: Traditional agents require weeks of onboarding. Oration’s AI "learns" your entire knowledge base and internal systems once, and is immediately ready to resolve complex issues across your entire agent pool. - Proactive Growth: Move from a cost-center to a revenue-driver. Oration handles proactive tasks like abandoned cart recovery and personalized upselling—outreach that is often too expensive to resource with human teams. Enterprise Ready Oration combines massive scale with total control. From Agent QA, Brand Voice and Evaluation suites for consistent conversations to SOC 2, ISO-27001, and GDPR compliance, we provide the enterprise guardrails needed to automate with total confidence. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **User Satisfaction Scores:** - **Quality of Support:** 9.2/10 (Category avg: 8.6/10) - **Ease of Use:** 9.2/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Oration AI](https://www.g2.com/sellers/oration-ai) - **Year Founded:** 2024 - **HQ Location:** Dover, US - **LinkedIn® Page:** https://www.linkedin.com/company/orationai/ (8 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 75% Mid-Market, 25% Small-Business ### 22. [Speakpipe](https://www.g2.com/products/speakpipe/reviews) Speakpipe enables you to receive voice messages from your audience directly on your website, and allows you to make it super easy for your website visitors to contact you, leave feedback or testimonial. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **User Satisfaction Scores:** - **Quality of Support:** 10.0/10 (Category avg: 8.6/10) - **Ease of Use:** 10.0/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Speakpipe](https://www.g2.com/sellers/speakpipe) - **HQ Location:** N/A - **Twitter:** @SpeakPipe (719 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 75% Mid-Market, 50% Small-Business ### 23. [Voiclet](https://www.g2.com/products/voiclet/reviews) The rule to a successful business is the ability to provide customer support whenever possible. With Voiclet, you can take customers' calls wherever you are regardless of time and place, from their browsers to your phone directly. Voiclet also allows you to add different support agent to handle all questions any time, from the comfort of their own space. Voiclet supports calls from your website to your phone. **Average Rating:** 4.4/5.0 **Total Reviews:** 4 **User Satisfaction Scores:** - **Quality of Support:** 9.2/10 (Category avg: 8.6/10) - **Ease of Use:** 7.9/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Hamza](https://www.g2.com/sellers/hamza) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Enterprise, 25% Small-Business ### 24. [Yonyx](https://www.g2.com/products/yonyx/reviews) Yonyx is a decision tree platform that empowers businesses to create dynamic call flow scripts and interactive guides tailored to the needs of various teams, including sales, customer service, and technical support. It streamlines operations by offering step-by-step instructions that agents can follow to handle product presentations, address customer objections, troubleshoot issues, and adhere to business processes with consistency. The platform is designed to ensure uniformity across all customer interactions, helping agents deliver a seamless experience. Yonyx also plays a critical role in customer self-service, allowing companies to publish interactive guides that assist users in navigating complex decision-making processes or resolving technical issues without the need for agent involvement. These self-service guides can be embedded in websites or applications, providing customers with immediate assistance and reducing the strain on support teams. One of the key advantages of using Yonyx is its ability to map out process-driven pathways established by subject matter experts. These guides ensure that agents, regardless of their experience or skill level, follow the same optimized workflows. By doing so, businesses can reduce human error, improve service quality, and ensure best practices are followed during customer interactions. The benefits of the Yonyx platform can vary significantly depending on the type of team using it. Here’s a breakdown of how it helps different call center functions: Benefits for Inside Sales Teams: Yonyx is particularly valuable for inside sales teams, where it helps close the performance gap between top and bottom performers. By providing consistent, step-by-step guidance, it increases close rates and improves revenue generation per team member. Additionally, Yonyx’s Cumulative Traversal Analytics feature gives sales managers insights into each stage of the sales process. For instance, if a particular sales rebuttal leads to customers being dissuaded from making a purchase, the language can be refined for better results. This optimization allows for continual improvement and more successful outcomes. Benefits for Technical Support Teams: For technical support teams, Yonyx enhances operational efficiency by improving First Call Resolution (FCR) rates, reducing Average Handle Time (AHT), and boosting overall customer satisfaction (CSAT). As support agents are guided through structured troubleshooting steps, they can resolve issues more quickly and effectively. These improvements also help reduce the overall cost of service, as agents can handle more queries in less time while providing higher-quality support. Benefits for Customer Service Teams: Customer service teams benefit from the consistency that Yonyx brings. It ensures that every agent delivers the same high level of service, which is crucial for maintaining customer satisfaction (CSAT). The structured guides also contribute to reducing the overall cost of service by making customer interactions more efficient and streamlined. Benefits for Customer Self-Service: Yonyx’s self-service capabilities are designed to enhance customer engagement and adoption rates, outperforming traditional knowledgebase articles. These interactive guides offer step-by-step instructions that are easy for customers to follow. In cases where a customer needs to escalate an issue, agents receive a detailed transcript of the steps the customer has already taken. This reduces the need for the customer to repeat themselves and allows agents to resolve issues faster. Moreover, the platform’s Cumulative Traversal Analytics feature gives businesses valuable insights into the effectiveness of each decision tree step, enabling continuous improvement in self-service workflows. In summary, Yonyx is a powerful platform that drives efficiency and consistency across sales, customer service, technical support, and customer self-service teams, while also offering deep analytics to refine and improve business processes. **Average Rating:** 4.0/5.0 **Total Reviews:** 4 **User Satisfaction Scores:** - **Quality of Support:** 7.8/10 (Category avg: 8.6/10) - **Ease of Use:** 7.2/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [Yonyx](https://www.g2.com/sellers/yonyx) - **Year Founded:** 2012 - **HQ Location:** San Jose, US - **Twitter:** @yonyxtweets (237 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/863622 (6 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Mid-Market, 50% Small-Business ### 25. [Steamboxchat](https://www.g2.com/products/steamboxchat/reviews) Steamboxchat es una plataforma para atención al cliente que permite a las empresas gestionar mensajes de WhatsApp API Cloud, Google My Business y Telegram. Proporciona una solución multiagente que combina atención humana y automatización para brindar una experiencia personalizada a los clientes. Además, Steamboxchat ofrece un chatbot y campañas para WhatsApp. **Average Rating:** 4.0/5.0 **Total Reviews:** 3 **User Satisfaction Scores:** - **Quality of Support:** 8.3/10 (Category avg: 8.6/10) - **Ease of Use:** 7.2/10 (Category avg: 8.8/10) **Seller Details:** - **Seller:** [steamboxchat](https://www.g2.com/sellers/steamboxchat) - **Year Founded:** 2021 - **HQ Location:** Miami, US - **LinkedIn® Page:** https://www.linkedin.com/company/steamboxchat (2 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business, 33% Enterprise #### Pros & Cons **Pros:** - Ease of Use (3 reviews) - Customer Support (2 reviews) - User Interface (2 reviews) - AI Efficiency (1 reviews) - Easy Integrations (1 reviews) **Cons:** - Limited Language Support (2 reviews) - Quality Issues (1 reviews) - Slow Loading (1 reviews) ## Parent Category [Customer Service Software](https://www.g2.com/categories/customer-service)