# Onfleet Reviews **Vendor:** Onfleet **Category:** [Last Mile Delivery Software](https://www.g2.com/categories/last-mile-delivery) **Average Rating:** 4.6/5.0 **Total Reviews:** 140 ## About Onfleet Onfleet makes it easy for businesses to manage and analyze their local delivery operations. Our product includes intuitive smartphone apps for drivers, a powerful modern web dashboard for dispatchers, and automatic notifications and real-time tracking for recipients. Onfleet powers millions of deliveries every week for thousands of businesses ranging from grocery, restaurant, and flower delivery to pharmacy and e-commerce companies. Onfleet is based in San Francisco, California. ## Onfleet Pros & Cons **What users like:** - Users find Onfleet's **ease of use** remarkable, appreciating its intuitive interface and seamless scaling with business growth. (12 reviews) - Users value the **delivery efficiency** of Onfleet, enhancing productivity and customer satisfaction in their operations. (9 reviews) - Users find **efficiency improvement** with Onfleet, enhancing delivery times and ensuring customer satisfaction through precise route mapping. (7 reviews) - Users appreciate the **easy-to-use interface** of Onfleet that enhances productivity and improves customer service. (7 reviews) - Users appreciate the **route optimization** of Onfleet, enhancing delivery efficiency and boosting customer satisfaction. (7 reviews) - Delivery Management (6 reviews) - Users commend the **easy integrations** of Onfleet, which enhance productivity and streamline communication for deliveries. (5 reviews) - Efficiency Optimization (5 reviews) - User Interface (5 reviews) - Customer Satisfaction (4 reviews) **What users dislike:** - Users express concern over **limited features** , particularly lacking analytics and communication capabilities for better performance tracking. (3 reviews) - Users express a desire for **missing features** like read receipts and better integration options for improved functionality. (3 reviews) - Users find **routing issues** with Onfleet, noting inefficiencies and the need for better analytics and memory features. (3 reviews) - Users experience **slow performance** with Onfleet, needing multiple page reloads and facing delays in task completion. (3 reviews) - Users experience frustrating **delayed response** times when accessing call or text records, impacting service during urgent situations. (2 reviews) - Users face **inaccuracy issues** with Onfleet's mileage tracking, affecting reimbursements and overall delivery efficiency. (2 reviews) - Inaccurate Tracking (2 reviews) - Users find the **inefficient routing** may require relying on dispatch knowledge rather than Onfleet's optimization features. (2 reviews) - Users experience **insufficient information** due to delays in accessing important communication records and analytics capabilities. (2 reviews) - Limited Reporting (2 reviews) ## Onfleet Reviews ### 1. Simple Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Isa C. | Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Onfleet?** The interface is very straightforward, making it easy to get accustomed to. I found it simple to use right from the start. **What do you dislike about Onfleet?** I often find that I need to reload the page several times throughout the day. Sometimes it takes a few loads or minutes for a task to be shown as completed and in green **What problems is Onfleet solving and how is that benefiting you?** Managing several tasks and orders simultaneously is made much easier with a straightforward, user-friendly dashboard and map. ### 2. Great app for deliveries in cannabis industry **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle M. | Independent Contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Onfleet?** Onfleet is a very commonly used app for dispensaries to keep track of their drivers and their routes. Dispatchers use it to add orders/customers addresses and ensure that each driver has a route that allows them to deliver products as quick and efficiently as possible. This ensures customer satisfaction and increases repeat customers. That also makes customers happy which increases your customer base by customers recommending their products to friends. This app is pretty important for dispensaries that want to stay up with the competition and be successful in the industry. **What do you dislike about Onfleet?** I have used onfleet at a few different dispensaries for delivering orders. My first experience with them was not good at all. I had an older phone, not super old but not new. After a couple weeks of working delivery I noticed that there was a substantial difference between what I was spending and gas and what they were giving me reimbursements for my mileage. Later I came to realize that on fleet was not recording all of my miles and if I looked at the Mac it would show like me jumping around the map and so it wasn't like a consistent line all the way through during my shift but like random points where it would pick up the signal and so it was not accurately recording my mileage and when I brought it to the attention of my workplace first off it took them a few times with me saying something before they even listened I actually had to show the IT guy my map that showed me having just random way points jumping around the map when they finally took it seriously and looked into it and then they only paid me a portion of what they owed. But that had more to do with the company I was working for or not is on full. I actually contacted on fleet and other customer support was really helpful trying to help fix the problem but unfortunately it was never fixed so yeah that was my first experience with him and then I worked at a few different dispensaries and use their app after that and I didn't have any issues so it was just that first place but it should have been an omen for me to not work there because it was a bad company to work for anyways. **What problems is Onfleet solving and how is that benefiting you?** onfleet tells us drivers who we need to deliver to and what order we should do it in. it shows us their locations so we can maximize our routes. ### 3. Centralized Data Management, But Slows Down with Heavy Filtering **Rating:** 3.5/5.0 stars **Reviewed by:** Jimmy H. | Logistics Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Onfleet?** What I appreciate most is being able to manage a large amount of data in a single location, instead of having to search through various different sources. **What do you dislike about Onfleet?** At times, the software can become slow, especially when multiple filters are applied simultaneously, which makes the overall experience less than ideal. **What problems is Onfleet solving and how is that benefiting you?** This tool helps eliminate the need to search through multiple sources when analyzing data, making the process much more efficient. It also provides valuable historical data, which is especially useful when reviewing past scenarios in detail. ### 4. Just love Onfleet **Rating:** 5.0/5.0 stars **Reviewed by:** Demont h. | Driver / warehouse worker, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Onfleet?** Very helpful and dependable and safe to use **What do you dislike about Onfleet?** I can't say there isn't much bad I can say very useful **What problems is Onfleet solving and how is that benefiting you?** Helps me complete my deliveries ### 5. On-time deliveries **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan H. | Courier, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Onfleet?** It helped me improve delivery times with more precise punctuality, and through mapping, I improved routes. It has been an application that greatly helps me in my work and allows me to be more productive with more satisfied customer service. I also like that it's easy to use and doesn't require lengthy training or extensive instructions. It's very useful and precise in each targeted mapping. **What do you dislike about Onfleet?** I don't dislike any specific features, as I've felt its great contribution to my work, helping me travel faster, safely, and more efficiently. **What problems is Onfleet solving and how is that benefiting you?** It benefits me over time by being able to make deliveries faster and with more organized order tracking, which helps me provide better service. It also helps me maintain a more organized delivery schedule. ### 6. Onfleet usage review and rating **Rating:** 4.0/5.0 stars **Reviewed by:** Kumar J. | Maximo Lead, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Onfleet?** I use onfleet to manage the company's transportation requirements. We were exploring the options and find this to suits our needs. It is still in trial phase as we are checking that, does it fulfil the business needs and requirements. **What do you dislike about Onfleet?** In this part of the world, still this software is new, and coverage is less. May be, in future more retailers will be added to communicate with delivery drivers while providing services. **What problems is Onfleet solving and how is that benefiting you?** Onfleet software provide all info needed to us from fleet management perspective. Such as from start to end of delivery tracking and all the communications. ### 7. Slow and Inaccurate Performance Undermines User-Friendly Interface **Rating:** 1.5/5.0 stars **Reviewed by:** Katrina B. | Overnight stock associate , Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Onfleet?** I like that it has a user friendly outerface **What do you dislike about Onfleet?** I do not like how slow and inaccurate it is **What problems is Onfleet solving and how is that benefiting you?** None really ### 8. Driving Efficiency with Onfleet: A Game-Changer for Last Mile Management **Rating:** 5.0/5.0 stars **Reviewed by:** Robbin C. | Delivery Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Onfleet?** Onfleet seamlessly scaled with our business's rapid growth, maintaining both performance and quality. Its customizable interface allows us to focus on what's important in real time. In our fast-paced environment, having a platform that responds quickly is essential. From the start, Onfleet was easy to set up, with a highly user-friendly interface. After over three years of use, it continues to scale effortlessly. The dashboard remains intuitive, and the driver app is simple to navigate. The ability to customize communications and automate updates throughout the delivery process has been invaluable for enhancing both the driver and customer experience. Working with the Onfleet support team is always a pleasure. Our inquiries are addressed promptly, and the team is incredibly friendly. They truly listen, offer valuable insights and ideas to resolve issues, and are eager to learn and grow alongside us. **What do you dislike about Onfleet?** The only significant pain point, though not entirely Onfleet's fault, is the delay in accessing call or text records to confirm driver communications with customers. It can take up to 72 hours to export a complete log, which can be frustrating when dealing with an upset customer who urgently wants to know if the driver contacted them. **What problems is Onfleet solving and how is that benefiting you?** Onfleet's implementation of route planning has become invaluable to our operation. Our routing considers numerous variables that enhance the driver experience and contribute to driver satisfaction. This feature allows us to efficiently adjust routes on the day of delivery, accommodating last-minute changes and ensuring smooth operations. ### 9. An honest review from a years-long customer **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan A. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Onfleet?** - Just the fact that Onfleet is brave enough to work with companies in our otherwise neglected industry is a huge plus and speaks to their credibility as a company. - Even beyond that, it's a best-in-class software at a fair cost. - It's given us the ability to reliably outsource expensive functionality and focus on other priorities. - The support team at Onfleet is always quick to respond. - The app itself is intuitive and user friendly and relatively easy to integrate into our system - Onfleet has become a integral part of our business and has enabled us to scale our markets and capabilities! **What do you dislike about Onfleet?** - New features can take a while to launch - There could be more "route insights" or analytics capabilities - It's not really Onfleet's fault, but the communications between Onfleet and customers via SMS and calls often get flagged as spam, which creates big problems for us **What problems is Onfleet solving and how is that benefiting you?** It handles all of our routing logic, fleet management, and dispatch management. We no longer have to manage all of this tech in house! It gives our dispatchers and operators more control over routes and has enabled us to scale our markets and delivery capabilities. ### 10. Onfleet has been wonderful for what we need to make our customers happy! **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna R. | V1BE Lead Fulfillment Lead, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Onfleet?** Onfleet is amazing in so many ways! I can communicate with my drivers fast. The drivers can communicate with the customers. I do like the fact I can now create routes, i am still learning this but so far I LOVE it! I am still learning alot on onfleet but I am able to get a hold of someone quickly if i need help. Our company uses onfleet MOnday - Friday and we have alot of recurring customers, having the option to use the spreadsheet and upload it once a week is a life saver! **What do you dislike about Onfleet?** I really would like to see the "pause function" I know it is coming but wish it would happen sooner than later. Would be nice if the call/text to the customers would be from the area code we live in not the 888 number, lots of customers wont anwser because of that. **What problems is Onfleet solving and how is that benefiting you?** Being able to arrive to our customers at a timely manor, tracking our drivers and insuring they are staying safe. ### 11. Onfleet empowers us to provide a transparent delivery experience with consistently at scale. **Rating:** 5.0/5.0 stars **Reviewed by:** Branden H. | Director Of Ecommerce Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Onfleet?** Onfleet is user friendly on all access levels, simplifying operations and employee training. Optimization, predictive ETAs, automated alerts, and analytics allow us to centralize dispatching operations across multiple States, increasing quality control while substiancially decreasing our labor. Creation of hubs and teams simplifies onboarding new locations as we scale. **What do you dislike about Onfleet?** Lack of metrc integration. Integration deficiancies with Dutchie Point Of Sale create some manual steps in our process. The inability to save vehicles to a hub, and a saved Company vehicle to an On Duty driver. **What problems is Onfleet solving and how is that benefiting you?** Automated Compliance via our Delivery Log and Inventory Ledger. Automated last mile customer communications. Route planning, optimization, and analytics Driver Tracking Proof Of Delivery + Customer Experience Partnership with Onfleet Offset to be a carbon nuetral delivery service ### 12. Lightweight, Robust, Responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Seth H. | Associate Directo, Home-Delivered Groceries, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Onfleet?** I've worked with and implemented the use of Onfleet at multiple organizations since 2016. It has alwyas proven to be a lean, effective, and impactful tool ensuring recipients and drivers alike have an enjoyable delivery experience. The flexibility and transparency of the platform make it nimble and responsive to real-time changes. Integrating Onfleet with other tools aloows us to create efficient workflows and business processes. The customer support team is the best I've worked with. They are quick to respond, thorough, and willing to deep dive into root cause issues. **What do you dislike about Onfleet?** I would love to use Onfleet as a delivery orchestration platform and manage deliveries across all providers within Onfleet. **What problems is Onfleet solving and how is that benefiting you?** Managing deliveries with an ever evolving group of volunteer drivers. ### 13. ONFLEET is a Superior Tracking Software for All of our Vehicles **Rating:** 4.0/5.0 stars **Reviewed by:** TOM H. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Onfleet?** Software that efficiently tracks all our vehicles, paired with an easy-to-use app for drivers to optimize delivery routes. **What do you dislike about Onfleet?** We do not dislike anything but if it was free I guess it would be better! LOL **What problems is Onfleet solving and how is that benefiting you?** The Costs! LOL ### 14. Amazing API. Great account (success) Management. Excellent pricing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Onfleet?** The fact that "Tasks" are not hub-and-spoke managed. Being able to recognize pickups and deliveries (a task) without needing to have all-pickups managed first, is the entire basis of our company's technology. Without OnFleet, we would ahve had to have built an-onfleet-system ourselves from scratch. From what we can tell, in this regard, OnFleet does not have any competition. Also - Amalia is an amazing coach and success manager. She has been very helpful, as well as proactive in keeping us up-to-date on feature availability. **What do you dislike about Onfleet?** Drivers managing a single task in the app, locks the driver from managing any other tasks. **What problems is Onfleet solving and how is that benefiting you?** The API allows us to fully-integrate our Merchant fulfillments directly into the system, and pass-off the "baton" to the driver. Having a fully funcitoning app for the driver to follow, as well as enabiling some customizations that we have made for ourselves, in particular related to QR scanning as well as systems notifications, allows us to simply rely on OnFleet, and not have to accomplish the tech ourselves. Also - managing multiple fleets (billing-wise) seperate from one another, as well as knowing that all the customer interfaces are there (with sms alerts), has been really helpful - again, something we would have had to code ourselves. ### 15. Seemless and efficient routing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nick T. | Delivery Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Onfleet?** Onfleet is always reliable and tends to give us the least amount of issues in comparison to our other operating systems. **What do you dislike about Onfleet?** We tend to find that the 'optimizing" feature is not the best routing method and utilize dispatch knowledge to produce the best outcomes. **What problems is Onfleet solving and how is that benefiting you?** Onfleet allows us to seemlessly dispatch 25 drivers a day throughout the bay area in an effceint manner. ### 16. The best routing software period **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph E. | Director of Logistics, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Onfleet?** The interface is great, the app is user friendly and the route optimization works great. You also have unlimited users **What do you dislike about Onfleet?** Nothing to dislike about onfleet. Love it **What problems is Onfleet solving and how is that benefiting you?** It is allowing us to efficiently route our deliveries quickly and have visibility on where they are throughout the day. With proof of delivery pictures customer service is also able to view orders that helps them assess any issues. ### 17. OnFleet makes optimization easy **Rating:** 4.5/5.0 stars **Reviewed by:** Chris N. | CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Onfleet?** Easy to import and optimize. App works great to keep everyone updated and informed of their delivery. **What do you dislike about Onfleet?** Would like it to have a "memory" a way to route people the same way as in the past. **What problems is Onfleet solving and how is that benefiting you?** Routing used to happen 5 days a week, now we spend 3 hours ### 18. OnFleet has the best options for dispatching software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Onfleet?** My team loves being able to chat with drivers within the same platform. **What do you dislike about Onfleet?** We wish we could receive "read" receipts in the chat function. **What problems is Onfleet solving and how is that benefiting you?** OnFleet developers have been wonderful at listening to our needs- We asked for dispatcher analytics and OnFleet is currently working on implementing this! ### 19. Best fleet management software **Rating:** 5.0/5.0 stars **Reviewed by:** Rishi P. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2023 **What do you like best about Onfleet?** Onfleet is the top most leading company in this market. The support system is also very helpful and we can see all the details of the person which is required. Even if there is any modification required from the API they are ready to help us in all means. This is very easy to use and and easy to implement and integrating on the website. The feature list they provide is enoumerous. **What do you dislike about Onfleet?** There's nothing to dislike about the onfleet as of now. They have the best software, best support, bext marketiing team. **What problems is Onfleet solving and how is that benefiting you?** The biggest problem we faced was to get the estimatd time of delivery of the person, which is being solved by the Onfleet. Out main focus was to provide users the exact time of arrival of the driver, which is being managed by onfleet. And so far we haven't faced any isseus using onfleet. Apart from that there's numerous feature they provide of getting all the details of the order and to even know the licenece number of the driver to know if the person who has arrived is correct or not. It gives full transperancy to the user about the driver. ### 20. great app **Rating:** 5.0/5.0 stars **Reviewed by:** Jon W. | INSIDE SALES, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Onfleet?** IT TEXT THE CUSTOMER THE WHERE ABOUTS OUR DRIVER IS **What do you dislike about Onfleet?** NOTHING IS WRONG WITH IT I REALLY LIKE IT **What problems is Onfleet solving and how is that benefiting you?** IT WORKS GREAT ### 21. Straight forward and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie A. | Central Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Onfleet?** the map view makes it really easy to have a full gauge on what's going on in each city. **What do you dislike about Onfleet?** limited dispatcher/chat analytics. this would be helpful for internal performance reporting **What problems is Onfleet solving and how is that benefiting you?** The problems onfleet is solving for us is the lack of tech resources to build routing internally ### 22. Best delivering software **Rating:** 5.0/5.0 stars **Reviewed by:** Rishi P. | SOFTWARE DEVELOPER, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Onfleet?** Onfleet is one of the best software I have used to track the driver and deliver the products to the users. In this, we can manage the driver details and hierarchy under which the driver falls and auto-assign the order to them based on the region for which they are entered. In the custom development, we can also manage the order after checking which driver is busy and which is available. **What do you dislike about Onfleet?** They can improve the UI part of the dashboard from where we track all the drivers and the details of the orders. Apart from this, there are no such issues which I have faced during the implementation of the onfleet. **What problems is Onfleet solving and how is that benefiting you?** Using onfleet, I can solve the issue of not knowing the current location of my driver. What all orders are being assigned to the driver, and what is the status of all the order. Order memo notes are really helpful for me and the driver as well, giving more clarity about the order in a detailed manner. Driver information including - driver name, image, car details. Everything is added on the onfleet which is helpful for the users as well to know more about the driver. The best part is using this - we get the exact ETA of the driver for delivering the order to the exact minute and seconds. That is helpful for every business. ### 23. I would recommend Onfleet. I am working with it seemlessly. **Rating:** 5.0/5.0 stars **Reviewed by:** Manisha S. | NodeJS developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Onfleet?** We can easily get response from the API'S. We can easily get the driver's response,trackingURL, notes, completionDetails, recipientsDeatils, Driver name, driver vehicle details and ETA etc **What do you dislike about Onfleet?** There is nothing that I dislike. Everything is smooth. Support team is also wonderful. If we get any issue then we get easy access with them via email. **What problems is Onfleet solving and how is that benefiting you?** Whenever I am ordering , driver is assigned and we get complete ETA from it also getting complete profile of driver. We don't need to call client that we need to know about the status of order just get response over here. Tracking link is also there that helps us. ### 24. This is the best routing platform I have used! Simple and Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Sam B. | Dispatch Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** I love how easy it is to navigate through Onfleet! It is something most people can mess around with for a day and then be able to use like a pro the following day! **What do you dislike about Onfleet?** The only downside I have seen (To be honest, nothing bad in my eyes) is that duplicate orders can come up and sometimes slip through as you start a route. Other than that, if they had a way to color code or highlight duplicates, I think the platform is great! **What problems is Onfleet solving and how is that benefiting you?** Onfleet is solving being able to set up a direct route for all of our drivers. If we are ever in a pinch for time and have too many orders to manually route, we have the option of the Optimizing tool, which creates routes for all drivers from the total deliveries we have. I find this to be a huge time saver and often helps when you need to distribute orders evenly among several drivers! ### 25. Helpful & Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Justin F. | Sales, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Pros include on time and accurate billing to customers. Optional setting for drivers to take a picture give us the ability to provide proof that delivery was made and provide the location of where it was made on the jobsite. Tickets automatically review and automatically bill to our customers. We have had problems with on time billing in the past and pick tickets being lost or not returned following deliveries. This makes sure we never run into this issue again. **What do you dislike about Onfleet?** Biggest downside is there is no record of what paths drivers take throughout the day. Onfleet will recommend the best way to the jobsite, but it does not recommend the best way back to the shop when deliveries are finished for the day. If record of paths taken was kept, we could review these routes with our drivers to maximize time efficiency and minimize delivery costs. **What problems is Onfleet solving and how is that benefiting you?** Biggest problem was untimely billing due to lost delivery tickets. Automatic billing saves us from the giant headache of determining if an order was delivered and whether or not it needs to be billed. It has been a great tool for us to use. ### 26. Reviewing Onfleet **Rating:** 5.0/5.0 stars **Reviewed by:** India A. | Dispatcher Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Onfleet?** Onfleet is super helpful because everything you need to perform my dispatcher job and to properly keep an eye on my drivers and the routes they are delivering on each day. **What do you dislike about Onfleet?** I do not really have anything negative to say at this point about Onfleet because the entire time that I have been working as a dispatcher and using Onfleet, the program has ben nothing but incredibly helpful to me. **What problems is Onfleet solving and how is that benefiting you?** Onfleet is able to fully display to my coworker and I what our drivers are doing at all times during their routes. We are able to see full analytics of each route and then can easily process their pay for that day and it's just very helpful in that matter. ### 27. A nifty but truly effective tool **Rating:** 4.5/5.0 stars **Reviewed by:** Elle D. | Owner / Founder, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Onfleet?** I can see at a glance where all of my drivers are and am able to easily allocate deliveries to them. **What do you dislike about Onfleet?** The price!!! It really is horrifically expensive. **What problems is Onfleet solving and how is that benefiting you?** It's a great way to organise my drivers. I can see at a glance where they are, who is available and I can allocate orders to them as they "Zap" into OnFleet. ### 28. Better than your momma's routing software **Rating:** 5.0/5.0 stars **Reviewed by:** Raul S. | Logistics Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2022 **What do you like best about Onfleet?** Ease of use, a wide range of functionality, great customer service and support, and even more good things are coming down the pipeline. I can't see myself using any other software. **What do you dislike about Onfleet?** Route optimizing, depending on your company, can have lots of details that need to be identified during setup in order to make sure your routing is top-notch, so if you don't know your details correctly, your routings are going to come out wrong. **What problems is Onfleet solving and how is that benefiting you?** Logistics is a nightmare by itself, and routing by myself was the worse thing ever, but by using Onfleet, I never have to worry about missing a detail, which makes me and our customers very happy! ### 29. Simple and Fantastic! **Rating:** 4.5/5.0 stars **Reviewed by:** Lorena T. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Onfleet is one of the tracking platforms I have used and is my favorite tracking platform. The tracking of drivers is easy to user friendly. I also enjoy the easy tutorials and the updates. **What do you dislike about Onfleet?** I don't dislike anything; I would like a robust option of reports with more filters. I can't wait to see more detailed information available to schedule accordingly in different zones and times. **What problems is Onfleet solving and how is that benefiting you?** When routing a driver, I would like to see that the route will complete in a full circle from the starting point and not have to add a task of our base start point every time "to be automatic." ### 30. Intuitive, snappy, and flexible. **Rating:** 4.5/5.0 stars **Reviewed by:** Marquise D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Onfleet?** Onfleet gives a ton of control to both the driver and the dispatcher. There is a large degree of freedom when it comes to assigning and completing tasks, creating different driver teams, and allowing drivers to contact recipients. **What do you dislike about Onfleet?** As with any new product, there are the occasional bugs, especially where moving task dates is concerned. **What problems is Onfleet solving and how is that benefiting you?** Onfleet helps us to manage our small driver fleet but large number of tasks. ### 31. Easy Order Tracking with Onfleet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2023 **What do you like best about Onfleet?** It's pretty easy to navigate Onfleet and you can locate orders reasonably quickly. **What do you dislike about Onfleet?** I haven't experienced any dislikes about Onfleet yet, it gets the job done for our business needs. **What problems is Onfleet solving and how is that benefiting you?** Onfleet allows us to track the progression of our local orders on delivery days. It also is a source for delivery info when troubleshooting delivery issues. ### 32. Onfleet syncs with my pos system and allows me to keep track of my drivers and all their information **Rating:** 4.5/5.0 stars **Reviewed by:** nicholas c. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Onfleet is very intuitive and allows my coordinators to keep track of my drivers as their on the road. It also keeps track of all their information and i can even see when they stop for gas **What do you dislike about Onfleet?** I've noticed since the most recent update, I'm having to refresh the page to keep the most accurate information up-to-date. It would be a little bit smoother if that wasn't necessary. **What problems is Onfleet solving and how is that benefiting you?** They synced with my pos and allows me to not have to manually enter every customer on to my driver's routes ### 33. simple and to the point **Rating:** 5.0/5.0 stars **Reviewed by:** Michael A. | picker packer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Onfleet?** We can trace our window time for orders to be delivered in a timely fashion and create routes feasible for the driver to drop off orders in a timely manner. Also can rearrange orders if any reschedules happen **What do you dislike about Onfleet?** Route optimization is not entirely accurate due to traffic buildup or traffic jams. It doesn't follow live traffic updates either which could be very beneficial for Reuters **What problems is Onfleet solving and how is that benefiting you?** Cant saying a still waiting on updates as we speak. ### 34. Onfleet has been helping us stay on top of our drivers and is a huge part of my day to day! **Rating:** 5.0/5.0 stars **Reviewed by:** Kolten K. | Delivery Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** I like being able to see exactly where my drivers are at all times. I also love being able to view all the metrics on how efficient our routes are. **What do you dislike about Onfleet?** I wish it could be a little easier to view more metrics. I think sometimes it might be a little confusing to get all the data we're looking for. **What problems is Onfleet solving and how is that benefiting you?** It helps us solve our issues of being late with our deliveries. We can predict when it will happen and send help. ### 35. Onfleet has made getting deliveries to our customers that much easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Fharackaun E. | fulfillment center supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** What I like the best is the automation feature coming. As of right now I like that we can put a delivery right on a rider/driver and the notification goes straight to their phone. **What do you dislike about Onfleet?** At this point there is nothing that I don't like. **What problems is Onfleet solving and how is that benefiting you?** Onfleet is solving the issue of finding drivers/riders. I'm new to Onfleet so I have not realized any benefits as of yet. ### 36. Onfleet review **Rating:** 4.5/5.0 stars **Reviewed by:** Brooks D. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Onfleet has fantastic integration capabilities that allow the operation to gain efficiency and ease the day to day workload. **What do you dislike about Onfleet?** Not much. We operate deliveries through a 'scheduled' and an 'express' menu, so the only grip that I would have would be the auto-dispatch feature doesn't work with express orders that appear with no time slot. **What problems is Onfleet solving and how is that benefiting you?** Onfleet has made numerous changes that have helped our day to day operations such as geo-mapping, route analytics, and driver statistics. ### 37. Simple and straightforward gets the job done! **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Organized routing experience that is easy to navigate while accounting for traffic variables. We also enjoy the integration with our point-of-sale software. The layout is easy to understand the the program has a smooth workflow. **What do you dislike about Onfleet?** There are occasional integration lags between Blaze and Onfleet. A recent update to Onfleet started bundling pin-drops within a "numbered pin," representing the number of stops in that area. That feature creates confusion in the map view. Aside from that minor concern, Onfleet has been ideal on every level. **What problems is Onfleet solving and how is that benefiting you?** Onfleet keeps our business compliant for real-time tracking of our fleet. It also serves as an all-in-one checkpoint for our drivers when preparing for and executing their deliveries. ### 38. Onfleet Usage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** The user interface on the Onfleet platform is great and very smooth! It does not feel dated and it has a sleek design. When a program is more attractive to use, we'll want to use and explore more. **What do you dislike about Onfleet?** Being able to reach out to our customers from the platform itself would be extremely beneficial in cutting down time using and extracting the data to a separate platform. **What problems is Onfleet solving and how is that benefiting you?** Using onfleet cuts down time around setting up deliveries and passing through information to our drivers. At import we're able to automate just how much information gets to them. The live tracking as well helps us alleviate any issues when locating deliveries. ### 39. User and Data Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** User friendly interface, super easy to use, are able to leave notes for the driver teams. I like that customers are also able to track drivers and leave reviews. The analytics tab is extremely helpful in determining how long drivers are spending at deliveries on average. **What do you dislike about Onfleet?** Not being able to export reviews in a wonky format. I would also like to be able to block off zones (like states) so drivers can't accidentally cross boundaries illegally. It could use improvement for larger, business to business transports. **What problems is Onfleet solving and how is that benefiting you?** The route optimization feature comes in handy for the parts of my business with more vehicles and high order volume. ### 40. Onfleet is the bread and butter to streamlining your drivers with accurate and timely deliveries. **Rating:** 4.5/5.0 stars **Reviewed by:** BRIAN G. | FABRICATION COORDINATOR, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Onfleet?** Being able to track and see live updates on where my drivers are at and can make changes as needed on the fly. **What do you dislike about Onfleet?** I have not found any downsides to this application as of yet. :) **What problems is Onfleet solving and how is that benefiting you?** Know where my drivers are at in their routes and can foresee any delays, or know if I can add more deliveries based on location and time frames. ### 41. Great way to route deliveries for our clients **Rating:** 4.5/5.0 stars **Reviewed by:** Dave H. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Easy to use and our delivery drivers really appreciate the easy access to maps when they are delivering. Onfleet support has been great! **What do you dislike about Onfleet?** Does not integrate with Better Impact very well. **What problems is Onfleet solving and how is that benefiting you?** It allows us to easily route and optimize routes for our drivers. Makes it very simple for our drivers to have access to all the information they need to find clients homes ### 42. Good system **Rating:** 5.0/5.0 stars **Reviewed by:** jennifer c. | hospital services specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** I love that we are able to track our couriers and know time of arrivals **What do you dislike about Onfleet?** Sometimes the time lags on arrivals but its only off by a few minutes at times. **What problems is Onfleet solving and how is that benefiting you?** we are able to set up a route in the system to provide couriers with the most time effective way to get their route done ### 43. A really good choice for delivery system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Optimisation, simplicity of execution. Onfleet is really important in my business and for my clients. With his geolocalisation and follow link, my clients are really happy ! **What do you dislike about Onfleet?** I dislike the fact that there is not a map dedicated to delivery rounds. For clients it's really important to see where are delivery men. They always call us to know where are them. **What problems is Onfleet solving and how is that benefiting you?** Onfleet solving my rapidity of execution to attribuate de delivery to a delivery man. It's really easy with this solution. If i need to do mission fast it's perfect ! ### 44. OnFleet is superb!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Gerardo G. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Onfleet?** I appreciate OnFleet's ease of use and the new features applied to fit our industry. **What do you dislike about Onfleet?** I would like a feature that helps a courier identify their shipments in delivery sequence to load their vehicle faster. **What problems is Onfleet solving and how is that benefiting you?** OnFleet helps us provide proof of delivery to our customers with photos, timestamps, and geolocation. ### 45. Our customers love it! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** OnFleet helps better our florist business and we didn't even know we needed it! It is amazing with routing our delivery drivers and letting the customer know their flowers were delivered. It lets us know in real time where our driver is and what deliveries he has already completed and what is left. **What do you dislike about Onfleet?** There are some minor glitches with addresses and only sending the sending customer notifications and not the actual recipient receiving the flowers to let them know they were delivered or left at their doorstep. **What problems is Onfleet solving and how is that benefiting you?** Customers would often call us asking if it was delivered and where our driver is and this helps us answer these questions or even stop receiving these calls altogether because OnFleet notifies them already and puts our customers at ease. ### 46. Onfleet is an easy to use program for routing drivers **Rating:** 4.5/5.0 stars **Reviewed by:** Drew R. | Dispatch, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Onfleet?** My favorite parts of O fleet include auto-route optimization, and the simplicity of using it. You can track everything with ease, and it's never complicated to use. **What do you dislike about Onfleet?** If Onfleet had better mobile integration for the routing side of things I think that would be a good idea, but other than that the service has done me justice. **What problems is Onfleet solving and how is that benefiting you?** Onfleet helps the business track breaks, track delivery times, and even has new features that are useful coming all the time. Onfleet is the best app i've used yet. ### 47. Have recommended, and will continue to **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce T. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Onfleet?** Reliable service, easy to make instant changes, very accurate GPS tracking, and love the function to view the driver's actual route between each task **What do you dislike about Onfleet?** recent updates have resulted in some lost usability on mobile Chrome browser (vs desktop). hopefully fixed soon. **What problems is Onfleet solving and how is that benefiting you?** route optimization and driver analytics help make driver decisions ### 48. Wonderful application **Rating:** 5.0/5.0 stars **Reviewed by:** Alana S. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Onfleet?** It allows for us to see where our contractors are during the day and during service. **What do you dislike about Onfleet?** User interface could be brighter, I find how dark it is to be a bit distracting **What problems is Onfleet solving and how is that benefiting you?** Being able to review contractor visits and travel allows for us to better optimize routes ### 49. It has a large number of basic and advanced necessary functions. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2021 **What do you like best about Onfleet?** I really like how it is done with the "tasks"; it is easy to use. You just enter the address and the driver can see it and deliver, upload photos and signatures, and import the addresses with the task data. **What do you dislike about Onfleet?** Now with the new plans offered by Onfleet, the basic plan will cost more than double what it currently costs, although it comes with many more functions and features than it did before. For a small business, it might be a big change in price. **Recommendations to others considering Onfleet:** I really would like to say a couple of things. First, when exporting the information: I would like to be able to export specific information and not globally as it is defined. The business for which I use Onfleet is small; deliveries are made but not in large quantities, so there is a lot of unnecessary information that I always see. Although it's good to always have information about everything, for me it is unnecessary. Second, the functions: as I have already said, there are too many functions that my company does not use, and for the ones that are useful, you need to pay, and we cannot afford that. The basic functions are those of the tasks: create, edit, modify, etc. We do not use absolutely everything, but there are things that would be necessary, yet we do not have access to them because we have the most basic plan. **What problems is Onfleet solving and how is that benefiting you?** the problem that Onfleet solves is not only the fact that it can manage deliveries, addresses, times, and the order in which the driver delivers them. Additionally, the information about the "tasks" that Onfleet offers allows us to track each delivery as well as have evidence almost instantly ready for our customers. ### 50. Onfleet Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Grey E. | Outside Sales Representative, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Onfleet?** Onfleet makes tracking our drivers very easy **What do you dislike about Onfleet?** Our system is a bit dated so making sure it gets into Onfleet can be a hassle at times. **What problems is Onfleet solving and how is that benefiting you?** It helps us see where our drivers are and give real time delivery times to our customers ## Onfleet Discussions - [do you guys send out product updates?](https://www.g2.com/discussions/37297-do-you-guys-send-out-product-updates) - 1 comment, 1 upvote - [Is it possible to add a global service time for all tasks?](https://www.g2.com/discussions/37172-is-it-possible-to-add-a-global-service-time-for-all-tasks) - 1 comment, 1 upvote - [Has anyone integrated OnFleet with Netsuite?](https://www.g2.com/discussions/37126-has-anyone-integrated-onfleet-with-netsuite) - 1 comment, 1 upvote - [Best way to create an API](https://www.g2.com/discussions/37119-best-way-to-create-an-api) - 1 comment, 1 upvote - [Referring technology](https://www.g2.com/discussions/33855-referring-technology) - 1 comment, 1 upvote - [View Onfleet pricing details and edition comparison](https://www.g2.com/products/onfleet/reviews?source=search§ion=pricing&secure%5Bexpires_at%5D=2026-05-22+13%3A51%3A24+-0500&secure%5Bsession_id%5D=d410b2d1-f410-4472-82a7-e8add1f8a646&secure%5Btoken%5D=d2f630ab9293349bbd90795cf9dd10e85293bc8eb96da3025a495c80f3b1a3cb&format=llm_user) ## Onfleet Features **Routing** - Master Routing - Default Routes - Route Assignment **Vehicle Management** - Vehicle Tracking **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Geofencing **Dispatching** - Route optimization - Auto dispatch - Order management **Restaurant App - Food Delivery** - Restaurant order management - Restaurant general setting - Restaurant listings **Scheduling** - Master Schedule - Constraints - Adjustments - ETA **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Customer portal** - Status updates - Real-time driver tracking - Customer communication - Customer feedback - Delivery customization **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **User App - Food Delivery** - Payment processing - Real-time Order Tracking - On-demand Food ordering **Optimization** - Priorities - Real Time - Dynamic Routing **Analytics** - Vehicle Performance - Driver Performance - Cost **Driver tools** - Delivery rescheduling - Proof of delivery - Onboarding - Adaptive deliveries **Delivery App - Food Delivery** - Driver Management System - Driver Earnings and Payments - Communication and Scheduling **Analytics** - Performance - Time & Costs - Productivity **Analytics** - Vehicle Performance - Driver Performance - Costs **Reports** - Delivery metrics - Heat maps - Driver rating **Admin App - Food Delivery** - Customer Support - Centralized Dashboard - Restaurant Onboarding and Management **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Generative AI - Fleet Management** - Text Summarization ## Top Onfleet Alternatives - [Tookan](https://www.g2.com/products/tookan/reviews) - 4.2/5.0 (157 reviews) - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) - 3.8/5.0 (943 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (3,966 reviews)