I like the service that comes with it. The tools are fantastic, but when I've run into a challenge or had questions, they are so quick to answer and throw resources to help me, even as a smaller company Review collected by and hosted on G2.com.

There are some limitations on the way you view the data. The data it holds it quite robust, but you don't always see it where you need to when you need to. The coming dashboards for metrics will help this a lot. Review collected by and hosted on G2.com.

It has a large number of functions and tools that are quite useful for regulating data security. Review collected by and hosted on G2.com.

Its interface is not intuitive at all, this makes the whole application quite cumbersome and complicated, its customer service team is the next bad thing, in my experience they took too long to respond, and when it finally got They deigned to give an answer they never gave a correct solution to my problem, their learning is quite problematic, although they have video tutorials and a large number of tools to teach how to use the system, the application is so complicated that it is still virtually impossible learn how to use this application properly. Review collected by and hosted on G2.com.

Functions that allow centralized management of policies and other aspects that are required for SOC2. Ability to automate evidence collection and reminders to collect manually. Having having a common workspace to work with an auditor through the entire audit process. Review collected by and hosted on G2.com.

Workflow management between evidence requests, task and controls could be streamlined. Review collected by and hosted on G2.com.

- SOC2 Readiness Modules and Templates

- Built in Policy and Procedures as per information security standards such as ISO 27001, GDPR etc Review collected by and hosted on G2.com.

Tugboat is one of the little bit expensive offering Review collected by and hosted on G2.com.

A very helpful tool to kickstart a security program, no matter what your current situation is. Review collected by and hosted on G2.com.

Pricing can be a little steep, but you're always able to work it out with customer reps. Review collected by and hosted on G2.com.

- Overall time saver especially if you are a small company just starting your InfoSec journey (and you don't have security experts on staff)

- Demystifies the process of setting up a security program

- Selecting pre-canned compliance frameworks (SOC2, ISO etc.) with one click

- Policies and controls created automatically

- Answer client security questionnaires by quickly selecting policies and controls and previously answered questionnaires

- Tugboat is quick to respond to questions and suggestions Review collected by and hosted on G2.com.

- Already decent integration list needs expanding

- Some UI quirks need to be ironed out Review collected by and hosted on G2.com.

Easy to navigate platform that keeps everything organized for you and the entire team. I like the fact that you can assign roles and responsibilities, forward newly created policies for review, and see the progress of all the tasks and each team member. Review collected by and hosted on G2.com.

Some of the policies and references were very specific to US laws and regulations which do not apply to companies operating in Canada. Review collected by and hosted on G2.com.

I like how modern it looks and how the tugboat team continuously improve its platform to make it easier for users to navigate Review collected by and hosted on G2.com.

There is still a lot of room for improvements and sometimes it may seem like Tugboat is not improving fast enough. Sometimes they come up with features that are not as good as the previous ones. Review collected by and hosted on G2.com.

Easy to use, and quickly creates policies.

Creates SOC2 instantly.

Enables regulatory compliance at whatever level you need.

Far easier to deal with than any other competitors we researched.

Generates policies that have been suitable for a variety of clients: banks, airlines, healthcare etc.

Increased accuracy, and consistency on a case by case basis (less customs)

Centralized everything for our sales teams to work with.

CISO loves having quick access to policies, that are easy to tweak as needed. Review collected by and hosted on G2.com.

Would love a mobile-native client.

Can't wait for the RFP section to become smarter and smarter :) Review collected by and hosted on G2.com.

The staff knowledge and the way UI is designed. Review collected by and hosted on G2.com.

The information on different controls are miss matching some times. Review collected by and hosted on G2.com.