The OneTrust Privacy Management platform provides powerful solutions (conveniently categorized in various modules) in a centralized environment that interact and connect logically. The suite of modules in use so far has helped considerably in building out and streamlining our privacy & data protection operations across the organization. The Privacy Rights Automation module is immensely helpful in automating our intake and fulfillment process. The Data Mapping module is very detailed and allows for designing complexity around the business need (you don't have to go all-feature if you want to start basic). The assessment workflows also tie in nicely w/ PIA processes, as well as help manage assets and vendor related activies. The interface is intuitive and well structured across modules.
The HealthCheck is highly recommended to get a very detailed review of the tools' usage and learn about optimization and enhancement opportunities. Review collected by and hosted on G2.com.
Altho user friendly and conceptually easy, such powerful software requires careful planning and continuous implementation collaboration w/ a dedicated consultant. We have found most module implementations very satisfying and successful (fun even!) but a few implementations were tedious work and didn't go as smoothly.
OneTrust Support is usally quick and resolution is comprehensive, but here too, the exception to the rule is when Support doesn't seem to be on top of things.
As for the platform availability, every once in a while the application is slow to respond, or stalls entirely for a short amount of time, outside of maintenance windows. Review collected by and hosted on G2.com.
