OneNeck IT Solutions Reviews & Product Details

EF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We utilize OneNeck for datacenter colocation and purchasing hardware/software products and maintenance renewals. We also utilize them for consulting services at times. Review collected by and hosted on G2.com.

What do you like best?

OneNeck has a more hands on approach for scoping hardware and software than a big box reseller like CDW and so I feel comfortable with their solutions. OneNeck is able to resell a fairly wide variety of technology so we can use them for the majority of tasks. Our datacenter hosting and connectivity has been extremely reliable. I don't feel pressure that I have to go with their solution as we typically try to get multiple bids and options on most projects.

Their project management team has also been very helpful and they keep things moving and communication flowing. Review collected by and hosted on G2.com.

What do you dislike?

Quote turnaround time can be lengthy at times. There has been some churn with our OneNeck team the past year or so and I feel the relationship is not as strong as it used to be. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

OneNeck is a reseller like many others. If you already utilize a lot of what they sell, they are a great option. The amount of services and technology they can resell is growing. Make sure to give them a timeline and hold them to it as they can let pre-sale projects slip a bit. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

The main service is colocation. There are no questions from examiners for physical security. Locations are convenient and have a wide variety of connectivity options from providers. Review collected by and hosted on G2.com.

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OneNeck IT Solutions Overview

What is OneNeck IT Solutions?

OneNeck’s diverse portfolio of IT solutions, services, and experts are able to support IT teams where needed most. From ensuring security and application availability through Hybrid IT and Multi-Cloud services to improving customer engagement and employee satisfaction through application and platform modernization, we believe in the transformational power of the IT leader – and that they know what needs to be done. We believe in playing the role IT deems most critical to their success to ultimately connect, support and elevate the business.

OneNeck IT Solutions Details
Languages Supported
English
Product Description

The company offers a full suite of IT solutions including cloud and hosting solutions; ReliaCloud™ enterprise cloud services; managed services; ERP application management; professional services; and IT hardware.


Seller Details
Seller
OneNeck IT Solutions
Company Website
Year Founded
1993
HQ Location
Madison,WI
Twitter
@OneNeck_IT
1,234 Twitter followers
LinkedIn® Page
www.linkedin.com
479 employees on LinkedIn®

Overview Provided by:
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OneNeck IT Solutions Reviews

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Manager of Technical Systems
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

OneNeck IT Solutions has helped us in several projects at our organization. They have always been a key partner in planning and implementing within IT Infrastructure. Storage, backup and compute solutions are key areas where One Neck has provided an excellent partnership with us. We recently hired OneNeck to complete our backup augmentation with Cohesity. We relied on their services in order to implement the product. Review collected by and hosted on G2.com.

What do you like best?

Presales engineering is excellent and well represented by our sales representative. Our sales rep provides several engineering resources if we need them. OneNeck always looks out for our best interests by putting themselves into our shoes. We have worked with OneNeck for many years, and they understand our business and how we prefer to operate. OneNeck partners with key manufacturers and brings them to the table when we are discussing technology. Review collected by and hosted on G2.com.

What do you dislike?

They are flexible with their business practices. Quotations for services, software, and hardware are always timely. Our relationship is a true partner environment where we both speak our thoughts, wants, and needs. OneNeck helps to keep us in-line with the right technology at the right time. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

If you currently don't use OneNeck, I would strongly encourage you to do so. I get tons of cold calls from manufacturers, resellers, and researchers. OneNeck is a fantastic partner to have in your toolbelt. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are solving complex enterprise problems that require technical understanding in order for us to provide a fantastic experience for our end users. We have realized both capital and operating expense savings. OneNeck helps us to provide enterprise storage at a competitive price and makes it a no-brainer for us to do on-premise storage when compared to the costs of cloud storage. Review collected by and hosted on G2.com.

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Chief Information Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

As our colocation provider we are highly reliant on their services and they could easily have held us hostage with their pricing and constraints. I was surprised when my rep reached out and offered to relook our pricing and actually cut our costs and helped us lock in the new fees for our next horizon of tech refresh. AS I was considering a new colocation for our disaster recovery site, OneNeck will be at the top of my list for consideration. Review collected by and hosted on G2.com.

What do you like best?

They are proactive and clearly the data center operations and security are world class. Review collected by and hosted on G2.com.

What do you dislike?

We haven't really had any issues that have gone on unresolved. I would like the option to reduce my footprint without penalty if the opportunity presents itself and don't currently have that option in our agreement. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are a small business and rely on them to help us manage out costs. They have done so at a very important time in our time. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We have been a customer of One Neck for 5 years now. Our company has started out just moving our server and server management off site in one of their data centers. Since then they manage our backups and recovery, have migrated servers to newer operating systems, implemented new server farms for applications, implemented VDI solutions, managed switches. Assisting with a hybrid exchange to 365 project eventually including all of microsoft 365 implementation. Also helped us with MDM solution for all our cell phones, ipads, laptops and now looking at migrating to something easier to deploy and less expensive. Need new hardware at various locations, so they are doing the heavy lifting and staging Domain Controllers for us so that takes pressure off of our team trying to update 12 locations. Review collected by and hosted on G2.com.

What do you like best?

They are helping us grow and brings new technologies to an ever changing market. Project Management keeps us on track on time and on budget. Kudos to Geoff, Matthew, Jonathan, Kris, John U, John F, Steven, Daryll and a few other engineers that have assisted with many more projects without them I couldn't have supported our company's growth. Looking to change our network infrastructure to keep flexible and reduce cost, their team is helping us look at it and implement. while saving money. Our team is stretched thin and constantly putting out fires, making it challenging to get other business essential processes analyzed and solutions found to make our company stand out. Again we find we can ask reach out to One Neck on any topic and they have a partner or know of a product that might help us. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes we get off track with timing but usually due to both sides having busy schedules. One Neck hits the mark on most items. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

If you have trouble managing and implementing a project - One Neck can keep you moving forward to hit the end goal with project success. If looking for data center locations to take servers out of your building. This was a very easy process and was extremely successful. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We were easily able to with our VDI solution get users working from home quickly during this pandemic. A key resource in our business staying open. Benefits I have been able to keep a smaller staff with their services. We don't have to know everything they have people that specialize in the specific topics and are good at just that. Regular monthly patching and security is monitored and completed. They are handing backup and quarterly testing that recovery is possible. Our small IT staff has our business knowledge which is difficult when bringing new people on board so having One Neck do the day to day keeps us focused on our business and ways to improve on our customer service. Review collected by and hosted on G2.com.

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IT Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Backup solutions

Microsoft Exchange Solutions

Anti-Virus - Anti-Malware solutions

Server and Storage upgrades

Cisco Voice Review collected by and hosted on G2.com.

What do you like best?

Their people are the best. They have high employee retention, so the people we've worked with in the past are there when we want to work with them in the future. They stay up-to-date with all of their training, so they can always give the best recommendations. Review collected by and hosted on G2.com.

What do you dislike?

We dislike it when people get promoted, we miss having them in their old position. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

We are a small IT staff servicing over 300 local and remote users with PC’s, rugged tablets, iPads, etc. We also do in-house programming for our main business application and web portals for customers and employees. All three of us know a little bit about all of the various IT related functions, but none of us is an expert in any area. That’s where we rely on OneNeck. OneNeck has people that know us and know our business. They have great employee retention, so the people we work with today, we have worked with in the past. We value and trust their opinion and see them as “our experts” in every area. Whether it is asking for advice when considering a new backup solution or making a frantic call when we have a major problem, OneNeck is always there for us. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Our last couple of problems have dealt with anti-virus/anti-malware solutions, backup solutions for remote users and our newest project where we are installing a Cisco voice system. We benefit from their knowledge and experience in areas where we do not have expertise. We feel much more confident with the endpoint protection service they recommended. Our backups are much more reliable, so we don't spend as much time troubleshooting. Review collected by and hosted on G2.com.

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EI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Numerous network and phone system tasks over the years Review collected by and hosted on G2.com.

What do you like best?

The technicians and follow-up AFTER the sale Review collected by and hosted on G2.com.

What do you dislike?

Nothing really, good reseller that isn't just about the bottom dollar Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

I wouldn't hesitate to use them Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We don't have enough technical staff to always keep up on new technologies or to support all systems so they fill that gap for us Review collected by and hosted on G2.com.

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EI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

OneNeck helped me with sizing recommendations and purchase of a server plus several user workstations for a customer of mine. Customer had unique needs to compute and Deb was wonderful to work with on getting the correct equipment. Review collected by and hosted on G2.com.

What do you like best?

Deb, Todd and Jim were responsive to my requests. They all went above and beyond to make sure I got the info I needed. The equipment arrived quicker than expected and that was great! Review collected by and hosted on G2.com.

What do you dislike?

I know i need 40 characters here, I really don't have any part of my experience that I disliked. Seriously, OneNeck has really been a great partner for me! Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Don't hesitate. You get what you pay for and OneNeck offers a great value for the cost. They offer a wide range of technology solutions and are great to work with whether you are a small, medium or enterprise business. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Needed assistance with getting customer equipment. Deb was great to work with and locate the proper equipment. Review collected by and hosted on G2.com.

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PE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

The have helped over the years with normal yearly hardware refresh to VDI implimentation Review collected by and hosted on G2.com.

What do you like best?

friendly people and say when they don't know Review collected by and hosted on G2.com.

What do you dislike?

corporate has stolen some of the local experts and moved to other locations Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

they always seem to find all the discounts and special deals to save money Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We have a small IT staff and utilize OneNeck for data center Co-Lo, hosted private cloud (ReliaCloud), Professional Service and Managed Services. Review collected by and hosted on G2.com.

What do you like best?

OneNeck is not just a vendor but an extension of our team. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really to comment on in this section. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We found the ReliaCloud, hosted private cloud solution, the perfect fit for us, as we can have the support and control of a on-prem solution, along with the benefits of a hosted solution. This has allowed us to reduce maintenance and increase stability and scalability. Review collected by and hosted on G2.com.

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PT
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

They have helped with our Cisco equipment and maintenance plans over the years and are very experienced and knowledgeable. Review collected by and hosted on G2.com.

What do you like best?

Great staff of engineers and sales reps! Review collected by and hosted on G2.com.

What do you dislike?

sometimes they are too big for our needs. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

This is a very experienced and professional company and easy to work with to find best corporate solutions available. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Maintenance renewals and what the options might be. Review collected by and hosted on G2.com.

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PH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

OneNeck has been a long term strategic partner of ours through many iterations over the years. Review collected by and hosted on G2.com.

What do you like best?

They are a true business partner, working with us to identify opportunities for improvement. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to dislike. They have been a great partner. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

none. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We have benefited from stability, reliability, and through working with their team, have identified opportunities to save money. Review collected by and hosted on G2.com.

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PE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

OneNeck installed our Cisco backbone switching. OneNeck installed our HPE hype converged sever solution. OneNeck sold us our Meraki access points and data switches. Review collected by and hosted on G2.com.

What do you like best?

Brian Thomas is an excellent sales representative who gets us prices and make sure the project gets done, Review collected by and hosted on G2.com.

What do you dislike?

Would like to attend more technology updates seminars. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

I have no problems. Review collected by and hosted on G2.com.

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Technology Operations Supervisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We increased security with the addition of Cisco Firepower Review collected by and hosted on G2.com.

What do you like best?

I liked having a Cisco expert install and configure the system. After the system was configured, he conducted brief training to give me an overview of the system and how to navigate. Review collected by and hosted on G2.com.

What do you dislike?

The system is very robust. I attended Cisco training for FirePower, but it would be nice if Cisco produced some short videos showing how to use and configure some of the elements of the system. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

We are a small organization of about 250 employees. We have built an excellent relationship with OneNeck, and it's nice to be able to call upon them for their expertise in networking, data center, and unified communications. They have the experts to help us achieve our IT goals. Review collected by and hosted on G2.com.

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IT Operations Manager & Warehouse Manager
Food Production
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

VoIP Implementation

Active Directory Azure

O365 Migration

Hardware Purchases Review collected by and hosted on G2.com.

What do you like best?

Bill is very responsive to my requests. Regardless if they win the business or not, I get treated the same for every project. We have developed a partnership over the years. I feel I always get to the answer using OneNeck's services. Review collected by and hosted on G2.com.

What do you dislike?

I have not had a negative experience. There is nothing I dislike. Review collected by and hosted on G2.com.

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Director of IT Operations
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

Strategic and tactical assistance with our data / voice networks. Review collected by and hosted on G2.com.

What do you like best?

OneNeck has been a partner in solving problems. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, it has been a great partnership. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Very easy to work with. Willing to demonstrate flexibility in approaching initiatives. Review collected by and hosted on G2.com.

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PF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

OneNeck hosted our ERP system - two different systems. They were responsive and had even more expertise than we had hoped. Review collected by and hosted on G2.com.

What do you like best?

It feels like there's no red tape. I contact my assigned account manager and he takes care of it. I like the pro-active service - I didn't have to ask for monthly check-ins and reviews, OneNeck set that up and came to each meeting prepared with all the outstanding issues. Review collected by and hosted on G2.com.

What do you dislike?

Not much. Our hardest part was the discussion about moving away from OneNeck, but some of the difficulty was ourselves not knowing exactly what we wanted. Review collected by and hosted on G2.com.

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EA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

OneNeck has implemented circuit changeovers, firewall installs including web content filtering and overall support for our network. Review collected by and hosted on G2.com.

What do you like best?

No matter what engineer we speak with they are able to get up to speed with our environment quickly and execute a fix or update with little to no downtime. Review collected by and hosted on G2.com.

What do you dislike?

They are so good that sometimes projects have to be planned with a little more lead time. Not really much of a negative. Review collected by and hosted on G2.com.

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sr. network engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

currently working on upgrading datacenter switches. Review collected by and hosted on G2.com.

What do you like best?

level of expertise within their company. Review collected by and hosted on G2.com.

What do you dislike?

not much. i've not had very many things to say negative. Review collected by and hosted on G2.com.

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PR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We purchased an array through them (Nimble) Review collected by and hosted on G2.com.

What do you like best?

They went the extra mile. Worked with me to find aggressive pricing. Review collected by and hosted on G2.com.

What do you dislike?

I had a good experience with them. No issues. Would recommend to anyone. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

They work hard to find something that works for you and your business. Review collected by and hosted on G2.com.

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PM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

OneNeck has provided help with several projects around our company. One worth noting was migrating from an unreliable backup solution to a reliable cloud based solution that is reliable all of the time. Review collected by and hosted on G2.com.

What do you like best?

It is very easy to get help with anything we needed help with. Review collected by and hosted on G2.com.

What do you dislike?

There really isn't any complaints I have about working with OneNeck. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

They are always willing to work with you and find what's best for your company, just ask. Review collected by and hosted on G2.com.

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PM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

They host a virtualized server that runs our software for a number of our customers. Review collected by and hosted on G2.com.

What do you like best?

They are highly reliable and competent. Review collected by and hosted on G2.com.

What do you dislike?

We could use more direction on best practices to help us reduce costs and improve performance / reliability. Review collected by and hosted on G2.com.

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PR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

We moved our colocated datacenter components to OneNeck EDP and OneNeck DEN. Review collected by and hosted on G2.com.

What do you like best?

Laura Bennett and team have done a great job supporting us. The facilities themselves are great. Review collected by and hosted on G2.com.

What do you dislike?

I don't have any complaints based on my interactions. Review collected by and hosted on G2.com.

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PI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Describe the project or task the provider helped with:

OneNeck has been great to work with for an assortment of items. They provide timely feedback for data/report requests, ensure the facility is kept up to par, and are knowledgeable about the services they can provide to a customer. Review collected by and hosted on G2.com.

What do you like best?

I appreciate their quick responses to requests and open support tickets. Review collected by and hosted on G2.com.

What do you dislike?

No major concerns at this time. Equipment in the war/conference rooms could some upgrades. Review collected by and hosted on G2.com.

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