![Quang T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Quang T.")
QT

Quang T.

Manager

Computer Software

Mid-Market (51-1000 emp.)

7/4/2017

"Very very bad and irresponsive customer support service"

0/5

What do you like best about OneLogin?

- simple for use

- GUI is friendly

- fast Review collected by and hosted on G2.com.

What do you dislike about OneLogin?

- very very bad and irresponsive customer support service

- guide/documentation is out of date

- it is not great as they advertise Review collected by and hosted on G2.com.

Recommendations to others considering OneLogin:

stay away from it Review collected by and hosted on G2.com.

What problems is OneLogin solving and how is that benefiting you?

In the past till last month, every month I was able to purchase more user seats for newcomers of my company through OneLogin subscription page. However, from this month, my account was disabled to purchase more user seats. I already sent a support ticket to their customer support service, and a guy replied that their sales person would contact me for this issue. However, after 5 days, nobody has contacted me. I tried to reach to them in as many ways as I know: OneLogin support portal/community, sales@onelogin.com, sales person who I worked with, OneLogin facebook but there is no reply from OneLogin. It is unacceptable.

I'm so confused and wondering if they are still operating. Now, I have to look for another SSO service to replace OneLogin because my newcomers cannot do anything because they cannot access their mailboxes and drive. I'm very depressed now. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 274 reviewers think of OneLogin

4.4 out of 5 · Verified reviews from real users

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