# Best Citizen Request Software

## How Many Citizen Request Software Products Does G2 Track?

**Total Products under this Category:** 42

### Category Stats (Jul 2026)

- **Average Rating:** 4.27/5 The average rating of products in this category, based on all submitted ratings

_Last updated: July 28, 2026_

## How Does G2 Rank Citizen Request Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 0+ Authentic Reviews
- 42+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

[
AccessE11
](https://www.g2.com/products/accesse11/reviews)

By [NetFore Systems](https://www.g2.com/sellers/netfore-systems)

[

4.8/5(17)

](https://www.g2.com/products/accesse11/reviews)

What do users say?

Users consistently praise the software for its ease of use and excellent support, noting that it is intuitive and quick to learn for staff. Many appreciate its affordability and customization options,

### [AccessE11](https://www.g2.com/products/accesse11/reviews)

AccessE11 is a cloud-based 311, Citizen Issue Tracking & Relationship Management platform providing municipalities a simple, cost effective means to manage citizen issues. It offers staff and management the ability to capture details based on issue type, set SLA parameters, automatically assign staff and communicate ongoing progress. It offers robust data analysis via comprehensive dashboards and reporting.

**Average Rating:** 4.8/5.0

**Total Reviews:** 16

#### Who Is the Company Behind AccessE11?

- **Seller:** [NetFore Systems](https://www.g2.com/sellers/netfore-systems)
- **Year Founded:** 2010
- **HQ Location:** Ottawa, ON
- **Twitter:** @foreaction  
131 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Government Administration
- **Company Size:** 65% Medium, 35% Small

#### What Are Recent G2 Reviews of AccessE11?

**["An effective/user-friendly municipal CRM/Service Request Software"](https://www.g2.com/survey_responses/accesse11-review-12698190)**

**Rating:** 5.0/5.0 stars

_— Austin H._

[Read full review](https://www.g2.com/survey_responses/accesse11-review-12698190)

**["A Superb Customer Service Tool!"](https://www.g2.com/survey_responses/accesse11-review-8765858)**

**Rating:** 5.0/5.0 stars

_— Carly C._

[Read full review](https://www.g2.com/survey_responses/accesse11-review-8765858)

#### What Are G2 Users Discussing About AccessE11?

- [What is AccessE11 used for?](https://www.g2.com/discussions/what-is-accesse11-used-for)

[
MyGov
](https://www.g2.com/products/mygov/reviews)

By [MyGov](https://www.g2.com/sellers/mygov)

[

4/5(16)

](https://www.g2.com/products/mygov/reviews)

What do users say?

Users consistently praise the user-friendly interface of MyGov, which facilitates citizen engagement with government initiatives. Many appreciate how it consolidates information in one place, making i

### [MyGov](https://www.g2.com/products/mygov/reviews)

MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite.

**Average Rating:** 4.0/5.0

**Total Reviews:** 16

#### Who Is the Company Behind MyGov?

- **Seller:** [MyGov](https://www.g2.com/sellers/mygov)
- **Year Founded:** 2002
- **HQ Location:** Norman, Oklahoma
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ecea7b27be32e38620553552a7712363c5d9ecd22693eee519544e1f424d96b5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmygov.us&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 63% Small, 31% Medium

#### What Are Recent G2 Reviews of MyGov?

**["Useful and easy"](https://www.g2.com/survey_responses/mygov-review-8652770)**

**Rating:** 4.0/5.0 stars

_— Verified User in Writing and Editing_

[Read full review](https://www.g2.com/survey_responses/mygov-review-8652770)

**["MyGov Review"](https://www.g2.com/survey_responses/mygov-review-8653580)**

**Rating:** 4.0/5.0 stars

_— Saksham S._

[Read full review](https://www.g2.com/survey_responses/mygov-review-8653580)

#### What Are G2 Users Discussing About MyGov?

- [What is MyGov used for?](https://www.g2.com/discussions/what-is-mygov-used-for)

[
NovoGov
](https://www.g2.com/products/novogov/reviews)

By [Novo Solutions](https://www.g2.com/sellers/novo-solutions)

[

4.9/5(6)

](https://www.g2.com/products/novogov/reviews)

Product Description

NovoGov is a local government operations management software solution that helps cities, counties, towns, and utilities manage assets, work orders, inspections, citizen requests, and code enforcement

### [NovoGov](https://www.g2.com/products/novogov/reviews)

NovoGov is a local government operations management software solution that helps cities, counties, towns, and utilities manage assets, work orders, inspections, citizen requests, and code enforcement from a single configurable system. It is built on Novo Solutions' ShareNet cloud platform and is used across departments including public works, highways, utilities, and community development. NovoGov is designed for small and mid-size municipalities that are moving operations off paper, spreadsheets, and disconnected tools. Staff configure their own forms, fields, record lists, and reports without programming, so the system maps to each department's existing workflow. The platform is web-based and includes a mobile app, allowing field crews to receive work, update jobs, capture photos, and close requests from a phone or tablet. Residents submit and track service requests around the clock through a branded web and mobile portal, with automated email and SMS status updates. Common use cases and capabilities include: Asset and work order management: track roads, signs, stormwater, water and wastewater, fleet, facilities, parks, and solid waste assets, with full maintenance histories and meter-, mileage-, or time-based preventive maintenance scheduling. Citizen request management: a public portal where residents report issues with photos and geolocation, and staff auto-route, prioritize, and respond. Code enforcement and community development: manage violations, inspections, and activities, auto-generate violation letters, and handle permitting and licensing. Cost tracking: capture labor, parts, and material costs against work orders for budgeting, FEMA, and grant reporting. GIS mapping: view assets and work orders on built-in maps and integrate with Esri ArcGIS layers. Novo Solutions, the company behind NovoGov, was founded in 1999 and is based in Virginia Beach, Virginia. NovoGov is delivered as a cloud-based subscription and serves local government organizations across the United States.

**Average Rating:** 4.9/5.0

**Total Reviews:** 6

#### Who Is the Company Behind NovoGov?

- **Seller:** [Novo Solutions](https://www.g2.com/sellers/novo-solutions)
- **Year Founded:** 1999
- **HQ Location:** Virginia Beach, VA
- **Twitter:** @NovoSolutions  
141 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e73b757f1bdfc75bba97fec953b813c3c787fdb6234edb6ee5a6c4af221faddb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F752348&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of NovoGov?

**["Easy to Use Customer Support Suite"](https://www.g2.com/survey_responses/novogov-review-5089046)**

**Rating:** 5.0/5.0 stars

_— Carolyn M._

[Read full review](https://www.g2.com/survey_responses/novogov-review-5089046)

**["Very efficient"](https://www.g2.com/survey_responses/novogov-review-5305001)**

**Rating:** 5.0/5.0 stars

_— Lerato R._

[Read full review](https://www.g2.com/survey_responses/novogov-review-5305001)

#### What Are G2 Users Discussing About NovoGov?

- [What is Customer Support Suite used for?](https://www.g2.com/discussions/what-is-customer-support-suite-used-for)

[
Salesforce Government Cloud
](https://www.g2.com/products/salesforce-government-cloud/reviews)

By [Salesforce](https://www.g2.com/sellers/salesforce)

[

4.3/5(19)

](https://www.g2.com/products/salesforce-government-cloud/reviews)

What do users say?

Users consistently praise the security and compliance features of Salesforce Government Cloud, highlighting its ability to meet strict government standards. The platform's customizability allows agenc

### [Salesforce Government Cloud](https://www.g2.com/products/salesforce-government-cloud/reviews)

Redefine how mission and technology intersect.

**Average Rating:** 4.3/5.0

**Total Reviews:** 18

#### Who Is the Company Behind Salesforce Government Cloud?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®
- **Ownership:** NYSE:CRM

#### Who Uses This Product?

- **Top Industries:** Government Administration
- **Company Size:** 47% Large, 32% Medium

#### What Are Recent G2 Reviews of Salesforce Government Cloud?

**["Bespoke-for-Government"](https://www.g2.com/survey_responses/salesforce-government-cloud-review-9590252)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/salesforce-government-cloud-review-9590252)

**["A Comprehensive and Customizable CRM: A Review of Salesforce"](https://www.g2.com/survey_responses/salesforce-government-cloud-review-7602579)**

**Rating:** 5.0/5.0 stars

_— Neeraj Y._

[Read full review](https://www.g2.com/survey_responses/salesforce-government-cloud-review-7602579)

[
Accela
](https://www.g2.com/products/accela/reviews)

By [Accela](https://www.g2.com/sellers/accela)

[

3.9/5(13)

](https://www.g2.com/products/accela/reviews)

What do users say?

Users consistently praise the flexibility of the platform and its strong system functionality, noting that it can be tailored for various workflows and tasks. Many appreciate the cloud-based model for

### [Accela](https://www.g2.com/products/accela/reviews)

Accela is a foundation of powerful, trusted and secure cloud solutions designed to fit government agencies of all sizes.

**Average Rating:** 3.9/5.0

**Total Reviews:** 13

#### Who Is the Company Behind Accela?

- **Seller:** [Accela](https://www.g2.com/sellers/accela)
- **Year Founded:** 1999
- **HQ Location:** San Ramon, CA
- **Twitter:** @AccelaSoftware  
2,563 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=541b1de242efa03cdba5bd6960d59d41bc71dbd2ee10e707ca40e9bde1eec80d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16954%2F&secure%5Burl_type%5D=linkedin_company_website)  
553 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 38% Medium, 38% Small

#### What Are Recent G2 Reviews of Accela?

**["Improved customer services"](https://www.g2.com/survey_responses/accela-review-8739739)**

**Rating:** 5.0/5.0 stars

_— Joe K._

[Read full review](https://www.g2.com/survey_responses/accela-review-8739739)

**["A Versatile workflow"](https://www.g2.com/survey_responses/accela-review-8761847)**

**Rating:** 5.0/5.0 stars

_— Matheus S._

[Read full review](https://www.g2.com/survey_responses/accela-review-8761847)

#### What Are G2 Users Discussing About Accela?

- [Is Accela a SaaS?](https://www.g2.com/discussions/is-accela-a-saas)
- [What is Accela automation?](https://www.g2.com/discussions/what-is-accela-automation)
- [Is Accela an ERP?](https://www.g2.com/discussions/is-accela-an-erp)
- [What is Accela used for?](https://www.g2.com/discussions/what-is-accela-used-for)

[
CityView Portal
](https://www.g2.com/products/cityview-portal/reviews)

By [CityView](https://www.g2.com/sellers/cityview)

[

2.6/5(4)

](https://www.g2.com/products/cityview-portal/reviews)

Product Description

The CityView Suite is your out-of-the-box software solution containing all you need to manage Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Se

### [CityView Portal](https://www.g2.com/products/cityview-portal/reviews)

The CityView Suite is your out-of-the-box software solution containing all you need to manage Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering.

**Average Rating:** 2.6/5.0

**Total Reviews:** 4

#### Who Is the Company Behind CityView Portal?

- **Seller:** [CityView](https://www.g2.com/sellers/cityview)
- **Year Founded:** 1982
- **HQ Location:** Victoria, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54126b6b08e7651410ace07ba5c6a0e114f2ac55a7d9431d65015a9f4c5ed067&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcityviewsoftware%2F&secure%5Burl_type%5D=linkedin_company_website)  
59 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of CityView Portal?

**["Great software"](https://www.g2.com/survey_responses/cityview-portal-review-7607008)**

**Rating:** 5.0/5.0 stars

_— Amanda L._

[Read full review](https://www.g2.com/survey_responses/cityview-portal-review-7607008)

#### What Are G2 Users Discussing About CityView Portal?

- [What is CityView Portal used for?](https://www.g2.com/discussions/what-is-cityview-portal-used-for)

[
OneView
](https://www.g2.com/products/rock-solid-oneview/reviews)

By [Rock Solid](https://www.g2.com/sellers/rock-solid)

[

4.5/5(2)

](https://www.g2.com/products/rock-solid-oneview/reviews)

Product Description

ONEVIEW is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local gov

### [OneView](https://www.g2.com/products/rock-solid-oneview/reviews)

ONEVIEW is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built through years of experience with government agencies, counties, municipalities and public corporations.

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### Who Is the Company Behind OneView?

- **Seller:** [Rock Solid](https://www.g2.com/sellers/rock-solid)
- **HQ Location:** Denver, Colorado, United States
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d5130b2888af120927b37379a7ff7dbcfd3a0fd4eacbc18d5f8c3937ca9a541d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgranicusinc%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,553 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of OneView?

**["OneView: An IT tool for monitoring infrastructure for better performance."](https://www.g2.com/survey_responses/oneview-review-5069078)**

**Rating:** 4.5/5.0 stars

_— Mohammad E._

[Read full review](https://www.g2.com/survey_responses/oneview-review-5069078)

**["Highly productive tool for IT Infrastructure : OneView"](https://www.g2.com/survey_responses/oneview-review-5048906)**

**Rating:** 4.5/5.0 stars

_— MD E._

[Read full review](https://www.g2.com/survey_responses/oneview-review-5048906)

#### What Are G2 Users Discussing About OneView?

- [Is HP OneView free?](https://www.g2.com/discussions/oneview-is-hp-oneview-free)
- [Is HP OneView free?](https://www.g2.com/discussions/is-hp-oneview-free)
- [What is HPE synergy OneView?](https://www.g2.com/discussions/what-is-hpe-synergy-oneview)

[
CentralSquare Public...
](https://www.g2.com/products/centralsquare-public-administration/reviews)

By [CentralSquare Technologies](https://www.g2.com/sellers/centralsquare-technologies)

[

5/5(1)

](https://www.g2.com/products/centralsquare-public-administration/reviews)

Product Description

CentralSquare Citizen Engagement encourages community involvement through an interactive and intuitive cloud-based platform that delivers easy self-service options.

### [CentralSquare Public Administration](https://www.g2.com/products/centralsquare-public-administration/reviews)

CentralSquare Citizen Engagement encourages community involvement through an interactive and intuitive cloud-based platform that delivers easy self-service options.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind CentralSquare Public Administration?

- **Seller:** [CentralSquare Technologies](https://www.g2.com/sellers/centralsquare-technologies)
- **HQ Location:** Lake Mary, US
- **Twitter:** @CentralSqTech  
741 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f59c0881c17cb960131d537234294026cb3ea20717e7d016392d375155c930ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcentralsqtech%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,063 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of CentralSquare Public Administration?

**["Great product for records management!"](https://www.g2.com/survey_responses/centralsquare-public-administration-review-5128865)**

**Rating:** 5.0/5.0 stars

_— April M._

[Read full review](https://www.g2.com/survey_responses/centralsquare-public-administration-review-5128865)

#### What Are G2 Users Discussing About CentralSquare Public Administration?

- [What is CentralSquare Citizen Engagement used for?](https://www.g2.com/discussions/what-is-centralsquare-citizen-engagement-used-for)

[
eMunicipality
](https://www.g2.com/products/emunicipality/reviews)

By [EMunicipality by Kratos Technology](https://www.g2.com/sellers/emunicipality-by-kratos-technology)

[

4/5(1)

](https://www.g2.com/products/emunicipality/reviews)

Product Description

eMunicipality is an out-of-the-box solution for cities and towns to manage all aspects of the public administration from one place.

### [eMunicipality](https://www.g2.com/products/emunicipality/reviews)

eMunicipality is an out-of-the-box solution for cities and towns to manage all aspects of the public administration from one place.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind eMunicipality?

- **Seller:** [EMunicipality by Kratos Technology](https://www.g2.com/sellers/emunicipality-by-kratos-technology)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of eMunicipality?

**["eMunicipality: Solving administration issues?"](https://www.g2.com/survey_responses/emunicipality-review-6767052)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/emunicipality-review-6767052)

#### What Are G2 Users Discussing About eMunicipality?

- [What is eMunicipality used for?](https://www.g2.com/discussions/what-is-emunicipality-used-for)

[
GovQA
](https://www.g2.com/products/govqa/reviews)

By [Granicus](https://www.g2.com/sellers/granicus)

[

5/5(1)

](https://www.g2.com/products/govqa/reviews)

Product Description

GovQA is the #1 Provider of Public Records and Compliance Solutions for Government. They enable the nation's top cities, counties, and state agencies to process complex work among all systems within a

### [GovQA](https://www.g2.com/products/govqa/reviews)

GovQA is the #1 Provider of Public Records and Compliance Solutions for Government. They enable the nation's top cities, counties, and state agencies to process complex work among all systems within and across governments.

**Average Rating:** 5.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind GovQA?

- **Seller:** [Granicus](https://www.g2.com/sellers/granicus)
- **Year Founded:** 1999
- **HQ Location:** Denver, CO
- **Twitter:** @Granicus  
22,242 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21ede6ba91d1319b94736ff3bd2e7283fe105fe259c5cc1b38fe6c1e82408888&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F46777%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,664 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of GovQA?

**["Easy to navigate FOIA software."](https://www.g2.com/survey_responses/govqa-review-5128895)**

**Rating:** 5.0/5.0 stars

_— April M._

[Read full review](https://www.g2.com/survey_responses/govqa-review-5128895)

#### What Are G2 Users Discussing About GovQA?

- [What is GovQA Exchange Platform used for?](https://www.g2.com/discussions/govqa-what-is-govqa-exchange-platform-used-for)
- [What is GovQA Exchange Platform used for?](https://www.g2.com/discussions/what-is-govqa-exchange-platform-used-for)

[
govService
](https://www.g2.com/products/govservice/reviews)

By [Granicus](https://www.g2.com/sellers/granicus)

[

4/5(1)

](https://www.g2.com/products/govservice/reviews)

Product Description

govService offers a variety of out-of-the-box government digital services that facilitate collaboration between departments and teams.

### [govService](https://www.g2.com/products/govservice/reviews)

govService offers a variety of out-of-the-box government digital services that facilitate collaboration between departments and teams.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind govService?

- **Seller:** [Granicus](https://www.g2.com/sellers/granicus)
- **Year Founded:** 1999
- **HQ Location:** Denver, CO
- **Twitter:** @Granicus  
22,242 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21ede6ba91d1319b94736ff3bd2e7283fe105fe259c5cc1b38fe6c1e82408888&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F46777%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,664 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of govService?

**["Easy Form Building with Powerful Database Integrations"](https://www.g2.com/survey_responses/govservice-review-12704078)**

**Rating:** 4.0/5.0 stars

_— Stephen W._

[Read full review](https://www.g2.com/survey_responses/govservice-review-12704078)

[
Granicus SmartGov
](https://www.g2.com/products/granicus-smartgov/reviews)

By [Granicus](https://www.g2.com/sellers/granicus)

[

4.5/5(1)

](https://www.g2.com/products/granicus-smartgov/reviews)

Product Description

SmartGov is a browser-based software-as-a-service (SaaS) solution that securely manages and streamlines processes at every stage of engagement. With automated, mobile-enabled technology, simplify acce

### [Granicus SmartGov](https://www.g2.com/products/granicus-smartgov/reviews)

SmartGov is a browser-based software-as-a-service (SaaS) solution that securely manages and streamlines processes at every stage of engagement. With automated, mobile-enabled technology, simplify access and processes for citizens and commerce surrounding new business startups, buildings and construction, community expansion, property valuation and more. Using SmartGov, you can streamline your workflow, reduce liability, increase transparency and facilitate your community’s needs by optimizing your processes and going paperless. You also have the ability to add an easy-to-use public portal. As a result, you will maximize efficiencies and dramatically reduce time, cost and error for your organization.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Granicus SmartGov?

- **Seller:** [Granicus](https://www.g2.com/sellers/granicus)
- **Year Founded:** 1999
- **HQ Location:** Denver, CO
- **Twitter:** @Granicus  
22,242 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21ede6ba91d1319b94736ff3bd2e7283fe105fe259c5cc1b38fe6c1e82408888&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F46777%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,664 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Granicus SmartGov?

**["New Client to SmartGov"](https://www.g2.com/survey_responses/granicus-smartgov-review-9474925)**

**Rating:** 4.5/5.0 stars

_— Verified User in Government Administration_

[Read full review](https://www.g2.com/survey_responses/granicus-smartgov-review-9474925)

[
SOSAFE Portal
](https://www.g2.com/products/sosafe-portal/reviews)

By [SOSAFE](https://www.g2.com/sellers/sosafe)

[

4/5(1)

](https://www.g2.com/products/sosafe-portal/reviews)

Product Description

SOSAFE Portal is your task and requirements management tool. Create, receive and assign requirements with your team. Set due dates, automate workflows, visualize your data so you can make better decis

### [SOSAFE Portal](https://www.g2.com/products/sosafe-portal/reviews)

SOSAFE Portal is your task and requirements management tool. Create, receive and assign requirements with your team. Set due dates, automate workflows, visualize your data so you can make better decisions with just a couple of clicks. Solve issues faster while keeping everyone safe.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind SOSAFE Portal?

- **Seller:** [SOSAFE](https://www.g2.com/sellers/sosafe)
- **Year Founded:** 2014
- **HQ Location:** Las Condes, CL
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=efb04fd962cf48b90e22b7fdc22f3c2bb2c20e5ea38457ab1f14893f48be60f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsosafeapp&secure%5Burl_type%5D=linkedin_company_website)  
27 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of SOSAFE Portal?

**["Great tool"](https://www.g2.com/survey_responses/sosafe-portal-review-9310831)**

**Rating:** 4.0/5.0 stars

_— Norberto S._

[Read full review](https://www.g2.com/survey_responses/sosafe-portal-review-9310831)

[
ArcGIS Citizen Problem...
](https://www.g2.com/products/arcgis-citizen-problem-reporter/reviews)

By [Esri](https://www.g2.com/sellers/esri)

[

0/5(0)

](https://www.g2.com/products/arcgis-citizen-problem-reporter/reviews)

Product Description

Citizen Problem Reporter is a configuration of the Crowdsource Reporter application that allows the general public to submit non-emergency problems (for example, blight, graffiti, trash, pothole, and

### [ArcGIS Citizen Problem Reporter](https://www.g2.com/products/arcgis-citizen-problem-reporter/reviews)

Citizen Problem Reporter is a configuration of the Crowdsource Reporter application that allows the general public to submit non-emergency problems (for example, blight, graffiti, trash, pothole, and flooding) in their community from a smartphone, tablet, and desktop computer.

#### Who Is the Company Behind ArcGIS Citizen Problem Reporter?

- **Seller:** [Esri](https://www.g2.com/sellers/esri)
- **Year Founded:** 1969
- **HQ Location:** Redlands, CA
- **Twitter:** @Esri  
188,738 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5e629b1ea2caff60fa944b3459630a55cc788ccb0797a3a82c035f548c65a86&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5311%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,311 employees on LinkedIn®

[
Beacon
](https://www.g2.com/products/schneider-geospatial-beacon/reviews)

By [Schneider Geospatial](https://www.g2.com/sellers/schneider-geospatial)

[

0/5(0)

](https://www.g2.com/products/schneider-geospatial-beacon/reviews)

Product Description

Beacon™ provides an interactive GovTech solution allowing users to view public county and city information, tax records, and GIS via a single online portal. Users can create powerful detailed searches

### [Beacon](https://www.g2.com/products/schneider-geospatial-beacon/reviews)

Beacon™ provides an interactive GovTech solution allowing users to view public county and city information, tax records, and GIS via a single online portal. Users can create powerful detailed searches, view a variety of different map layers, as well as print or email detailed report summaries.

#### Who Is the Company Behind Beacon?

- **Seller:** [Schneider Geospatial](https://www.g2.com/sellers/schneider-geospatial)
- **Year Founded:** 1962
- **HQ Location:** Indianapolis, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ac7fbc0b6fc1875813a278fc8a9aa71fa2a20cf18c7e0d8922178e8ed69d1a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fschneider-geospatial&secure%5Burl_type%5D=linkedin_company_website)  
97 employees on LinkedIn®

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Similar Categories

- [Citizen Engagement](/categories/citizen-engagement)
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- [Other Government](/categories/other-government-d4c8acd9-570b-4c29-a393-3556c677048d)

- [Public Financial Management (PFM) System](/categories/public-financial-management-pfm-system)
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 ![Emma Stein](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma Stein")
ES

Researched and written by [Emma Stein](https://research.g2.com/insights/author/emma-stein)

Updated October 3, 2024

Local and state governments use citizen request management software to manage the influx of constituent requests for non-emergency services. Often known as 311 services, these requests can include: basic information requests about city services; reporting graffiti, broken streetlights, or potholes; building violation complaints; requests for tree trims or sewer line inspections; and other services. Most modern citizen request management solutions offer both web-based portals and mobile apps for citizens to submit requests, with some products also allowing ticket creation directly from Twitter and related social media.

Citizen request software is predominantly used by public works departments, and these tools turn service requests into actionable tickets that are flagged to the appropriate field staff. They are useful in automating process workflow, ticket queues and priority, and start-to-finish visibility into service requests. Requesters can receive ongoing notifications regarding their case, and communicate as needed with agency staff. These tools utilize [GIS software](https://www.g2.com/categories/GIS) and document attachment functionality for citizens to provide detailed information with their requests, such as photos of the damaged property or the violating establishment. Agency staff can then use this service data to monitor trends in their locale and identify any needs for additional resources, all while improving their customer service and citizen engagement.

To qualify for inclusion in the Citizen Request software category, a product must:

- Configure service report forms for multiple types of issues, including public asset damage, code violations, and government service schedules
- Provide workflow management to assign service tickets to appropriate field staff
- Support GIS-based mapping and multimedia document attachment for requests
- Monitor intake-to-completion progress updates for the requester and agency staff 

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