OnePoint is a really robust software - tons of different modules. I liked how you were able to run reports easily and it gave lots of relevant information. Their customer service was awesome. I would reach out with a question and within a couple days, I'd have an answer. Review collected by and hosted on G2.com.

The UI doesn't look as clean and lots of our employees were having issues with navigating the software. Review collected by and hosted on G2.com.

I get good customer service and have my own account rep to call with questions or concerns. We have brought on many new clients over the years and recently moved a large client on to One Point. Our Implementation Manager, Pedro Escobedo, was beyond excellent and very patient with us and the process. Review collected by and hosted on G2.com.

I would like more assistance with tax filing and tax set up.

I also liked the AdHoc reporting that we had with our previous vendor. OP offered a class, but we found it much more technical than what we had hoped. Clents who are not IT folks benefit from layman terminology rather than IT speak. Review collected by and hosted on G2.com.

easy payroll

very good reporting in any format

easy security settings for assigning roles Review collected by and hosted on G2.com.

not much. recruiting tool could be better Review collected by and hosted on G2.com.

The system is very easy to use and figure out. The support team is out of this world when it comes to helping when you get stuck with something. Review collected by and hosted on G2.com.

I will be honest. I would have given a 10 but the new 2 way login system is cumbersome and takes too long. Review collected by and hosted on G2.com.

The only thing they're doing well seems to be on the payroll side. Review collected by and hosted on G2.com.

UI is ABSOLUTELY TERRIBLE. Nothing is self service, you have to literally guide new hires step by tiny step.They use something called a "custom form" for your company's internal form uploads that they input editable boxes into, that truly SUCKS on the user side. There is ZERO consistency with how you even submit the forms, lots of pressing on additional "..." to scroll to the submit button, I could go on an on. We tried to implement "Paperless" onboarding with the system, but there were so many errors even by their internal teams that we gave up most of the way through, and still do paper offer letters, and soon to be more paper again, essentially reverting to how it was before. Their team informed us that we'd need to create these "custom forms" ourselves if we ever needed to edit any of them, which of course we do, but how am I supposed to master a system whose's creators of and teachers on don't even understand? Nothing is easy about it on the HR side. Onepoint's scheduling and time labor management area kills my teams, serious software fatigue using this system. Management within their organization also is lacking, I don't trust their judgement. We paid for their Recruiting/ATS function as well, but then scrapped it entirely as it would be impossible to use as effectively as our current ATS, was way too basic, we'd lose ALL our candidate history as well, nothing would transfer. Review collected by and hosted on G2.com.

Payroll is a simple process. New timecard process was easily adopted by employees. Customer support is excellent Review collected by and hosted on G2.com.

I find creating reports confusing. It should be intuitive. I don't think I use the system as much as I can to strategize based on reports since it's just too time consuming to try to figure it all out. Review collected by and hosted on G2.com.

It is easy to retrieve data from the software. I love that every page you see can be adapted or not and saved or not and able to become a report or not as you need. It allows most fields to be added or subtracted to achieve exactly the information you need. Review collected by and hosted on G2.com.

There are a few areas that won't populate into other reporting areas as some fields for example in Payroll won't include fields from Time and Labor. Review collected by and hosted on G2.com.

Ease of checking timesheets and pay stubs. Review collected by and hosted on G2.com.

A lot of required manual work, the limitations of creating complex reports (payroll purposes), a lot of obsolete fields such as employee information update that doesnt allow you to update anything, the ongoing issues of tracking FMLA cases, representatives that do not know how to resolve issues, etc. Review collected by and hosted on G2.com.

One Point's outstanding cloud-based, powerful platform and responsive, excellent customer service. Seamless conversion and terrific support by the implementation team. Payroll is simple, intuitive & no additional charges for extra payrolls. The on-line Benefit Enrollment (with carrier connections) simplified benefit administration significantly. Easy & powerful reporting capabilities. Review collected by and hosted on G2.com.

There is too much white space on each screen, requiring administrators to have two monitors to be able to clearly see all options available. This made it challenging initially when employees were unfamiliar with the system.

Pushing documents out to candidates and staff requires creating "checklists" which is a bit complex. Review collected by and hosted on G2.com.

The flexibility of the system makes it one of the best platforms we have ever used and fits our needs perfectly. Review collected by and hosted on G2.com.

There are so many options, it's sometimes difficult to find a setting or option without hunting through so many menus. Creating and editing reports can be time consuming. Review collected by and hosted on G2.com.