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AR

Verified User in Retail

Mid-Market (51-1000 emp.)

6/6/2019

"I am the HR manager"

2.5/5

What do you like best about ONEHCM?

One Point customer service is great. They are always available and have short wait times when on the phone. If they can not help you fix the problem right away they do call you back within 24 hours to provide a solution. Review collected by and hosted on G2.com.

What do you dislike about ONEHCM?

The program is complicated to use. There seems to be several different things that you have to do just to accomplish one task,. The program has a very data based feel and not super easy to navigate. Designing reports are difficult and assigning groups is a challenge. Review collected by and hosted on G2.com.

Response from Heath Hutchison of ONEHCM

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Thank you for taking the time to create a review of your experience using OnePoint. We are definitely glad to hear that our service and support is meeting your expectations and we have been able to improve accrual tracking and your tax filings. As we phase in the new user experience, we are excited about the navigation changes to reduce clicks and the refreshed data dashboards that will deliver shortcuts to important information and reports. Please contact your client success manager for access to current and future resources and training on our new UI.

AM

Alesia M.

Human Resources Director

Mid-Market (51-1000 emp.)

6/21/2019

"Current One Point Use and Love it!"

4.5/5

What do you like best about ONEHCM?

We like best the fact that it is one database of information. We can create any report from all data. It is very sophisticated software and does everything and more than we can need. Review collected by and hosted on G2.com.

What do you dislike about ONEHCM?

Not having enough time to learn everything thing that One Point can do for us. I would like to utilize more of what the system can do. Review collected by and hosted on G2.com.

Response from Heath Hutchison of ONEHCM

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Thank you for taking time to submit a review on your experience using the OnePoint HCM platform at your organization. We appreciate the feedback. We realize the system is constantly expanding. If you miss any trainings please contact our client success team for any support you to take advantage of new functionality within the system.

AG

Verified User in Gambling & Casinos

Mid-Market (51-1000 emp.)

6/7/2019

"Not so Pleased!"

1.5/5

What do you like best about ONEHCM?

I love the benefit department! They are on top it especially Amanda. Review collected by and hosted on G2.com.

What do you dislike about ONEHCM?

The communication and training is horrible. If you are new and not sure how to create a payroll system from scratch then you are out of luck with One Point. One Point can be useful if you know what you are doing otherwise you will be disappointed. Review collected by and hosted on G2.com.

Recommendations to others considering ONEHCM:

One Point HCM is easy to use but they need to step up with their communication and training for new employers who doesn't have much knowledge in creating a payroll system. Review collected by and hosted on G2.com.

What problems is ONEHCM solving and how is that benefiting you?

Our list of issues are going and once we contact One Point they do make an effort to help solve the issue. The worst is communication from One Point which has not improve. Review collected by and hosted on G2.com.

Response from Heath Hutchison of ONEHCM

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Thank you for taking the time to review your experience using OnePoint. It's great to hear the Benefits department is meeting your expectations and that you find the system easy to use. But we clearly have some work to do on our communication and training to achieve a successful HCM partnership with your company. Our goal is to work with each client to configure and create a system tailored to your business. We are working with you ongoing so continue to provide feedback on what aspects of the system you want additional support and training. We never want you to feel like you you are having to build a system from scratch, and our team always is willing to go beyond standard support for our clients. We appreciate your business and look forward to working with you.

TH

Theresa H.

HR Manager

Mid-Market (51-1000 emp.)

4/10/2019

"Wonderful Customer Support"

5/5

What do you like best about ONEHCM?

We switched to OnePoint a year ago and it was a smooth process. The support we have received from the team is great. Any time there are questions or concerns they have been answered quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about ONEHCM?

So far there is nothing I don't like about OnePoint. Review collected by and hosted on G2.com.

AA

Verified User in Automotive

Mid-Market (51-1000 emp.)

6/11/2019

"ONEHCM Review"

5/5

What do you like best about ONEHCM?

"All in one box" service from payroll to training, the system tracks and reports on everything. Review collected by and hosted on G2.com.

What do you dislike about ONEHCM?

nothing at the moment......................................... Review collected by and hosted on G2.com.

EF

Effie F.

CFO

Small-Business (50 or fewer emp.)

6/6/2019

"Unsurpassed assistance. "

4.5/5

What do you like best about ONEHCM?

I like that no matter how simple or complicated I can get assistance IMMEDIATELY from any contact (phone or email). Review collected by and hosted on G2.com.

What do you dislike about ONEHCM?

The only issue I experienced was with the tax withholding for the state of Arizona. Review collected by and hosted on G2.com.

Response from Heath Hutchison of ONEHCM

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Thank you for taking the time to review your experience using OnePoint. Customer service is our top priority and it is always good receive customer validation for our efforts.

AC

Verified User in Construction

Mid-Market (51-1000 emp.)

8/2/2018

"Excellent customer service"

5/5

What do you like best about ONEHCM?

The thing about One Point I like best is the customer service. Their employees are very knowledgeable and prompt to answer your questions. Review collected by and hosted on G2.com.

What do you dislike about ONEHCM?

nothing against the company. I am new to HR and there's so much to learn. I haven't been able to fully utilize the software. Review collected by and hosted on G2.com.

Response from Heath Hutchison of ONEHCM

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Thank you so much for taking the time to write a review about your experience using OnePoint. An all-in-one HCM platform can be difficult to learn and acclimate to, but the team is here to help. Keep an eye out for training and on-demand tutorials and please don't hesitate to contact your Client Success Manager with questions, how-tos or to schedule additional training.

JM

Julio M.

HR

Mid-Market (51-1000 emp.)

4/15/2019

"Very user friendly and support staff is great "

5/5

What do you like best about ONEHCM?

Reports, support and easy access

user friendly Review collected by and hosted on G2.com.

What do you dislike about ONEHCM?

nothing really, all seems to working out for what we need Review collected by and hosted on G2.com.

NS

Nicole S.

Mid-Market (51-1000 emp.)

6/12/2018

"The Best Support Team"

5/5

What do you like best about ONEHCM?

I love that when faced with either a general question or an immediate need, that my support team is prompt in answering my questions thoroughly, and not just completing the task at hand. I appreciate their instruction as opposed to handling things on their end with no explanation of how to carry on in the future! Review collected by and hosted on G2.com.

What do you dislike about ONEHCM?

Honestly, the only complaint I could make is regarding the pre-notes for Direct Deposit, which is of no fault to OnePoint - but rather the safety net to ensure proper processing of funds. Other than this "inconvenience", for lack of better term I have no dislikes. Review collected by and hosted on G2.com.

Recommendations to others considering ONEHCM:

Ask for total tutorials. Get explanations of how things work. Explore on your own. Review collected by and hosted on G2.com.

What problems is ONEHCM solving and how is that benefiting you?

OnePoint replaces so many facets of Human Resources and Payroll that I can handle this job on my own, while still completing the paperwork on my end. We have replaced one entire position (Payroll) with the timekeeping and payroll modules, alone. Not to mention the benefits that come with employing a person full-time, therefore saving even more overhead. Review collected by and hosted on G2.com.

Response from Heath Hutchison of ONEHCM

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Thank you for taking your valuable time to put together a review on G2 about your experience working with OnePoint. We appreciate you as a client and are pleased to get positive feedback that our service is meeting your expectations and you are realizing efficiencies working on the platform for HR and payroll.

Customer service is our top priority, don’t hesitate to contact your client success manager at anytime with questions or feedback.

AG

Verified User in Gambling & Casinos

Mid-Market (51-1000 emp.)

8/19/2018

" Super easy to use."

4.5/5

What do you like best about ONEHCM?

I like that it not complicated. Very easy to understand and use. I get good customer service and have my own account rep to call with questions or concerns I can pull up many different reports with no problems. OnePoint has a app that is very convention to use on the go. You can print out check stubs and tax forms. We are self billing, so the reports we get from One point makes it super easy for us the cross reference the bill to make sure it accurate and we are getting bill correctly. Review collected by and hosted on G2.com.

What do you dislike about ONEHCM?

I really don't dislike anything about One point. The only thing I can think of is I don't like having to change my password every few months. Every so often there is an update that cause the website to be down for a few hours. One point will send out a notice to everyone know but its still a little inconvenient for the time. They usually have it up in running pretty quickly. Review collected by and hosted on G2.com.

Response from Heath Hutchison of ONEHCM

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Thank you for taking time to post a review on your experience working with the OnePoint HCM platform and our team. We appreciate the feedback and look forward to continued success working with your organization.