---
title: OneDirect Feedback Cloud Reviews
meta_title: 'OneDirect Feedback Cloud Reviews 2026: Details, Pricing, & Features |
  G2'
meta_description: Filter 10 reviews by the users' company size, role or industry to
  find out how OneDirect Feedback Cloud works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 10
  scale: '5'
date_modified: '2026-03-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# OneDirect Feedback Cloud Reviews
**Vendor:** OneDirect  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 10
## About OneDirect Feedback Cloud
OneDirect is India’s leading Customer Experience Management Company. Built for enterprises, its technology enables hyper-personalized and contextual marketing to an audience of one. The product crunches terabytes of big data consisting of proprietary/publicly available data and uses machine learning to profile individual customers. Rich reporting and insights from OneDirect help brands get the pulse of their business in real time.




## OneDirect Feedback Cloud Reviews
  ### 1. Decent app which could be turned into really awesome

**Rating:** 2.5/5.0 stars

**Reviewed by:** Rajpal S. | Associate Customer Happiness Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2022

**What do you like best about OneDirect Feedback Cloud?**

Small features which were lacking in other tools and apps, like the information of how many followers one, is it a high influencer or the sentiment of the ticket which is being tracked by the keywords, multiple accounts, and team can be added and managed well.

**What do you dislike about OneDirect Feedback Cloud?**

It works with a lag all the time, the lag in loading the tickets, updating the ticket, creation of the ticket.
Data is not much clear and we have personally observed instances where the data was misplaced for two whole days due to an infra issue.

**Recommendations to others considering OneDirect Feedback Cloud:**

It's better to ensure that the support manager for your account is more active and can do things. We have had a lot of bad experiences when it comes to a very long delay, in months to be precise to have something done or looked at.

**What problems is OneDirect Feedback Cloud solving and how is that benefiting you?**

Really great so far to be used for Social Media platforms as well as Playstore reviews. The real-time dashboard monitoring is a great help which also gives the agent the insight.


## OneDirect Feedback Cloud Discussions
  - [What is OneDirect Feedback Cloud used for?](https://www.g2.com/discussions/what-is-onedirect-feedback-cloud-used-for)

- [View OneDirect Feedback Cloud pricing details and edition comparison](https://www.g2.com/products/onedirect-feedback-cloud/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+23%3A59%3A14+-0500&secure%5Bsession_id%5D=15f7652f-75d0-4e44-90ae-6e7103d5d201&secure%5Btoken%5D=0bb04c015682216ada9d26ba78f46a95b2f9521913eab789ca4644d47100e96d&format=llm_user)

## OneDirect Feedback Cloud Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness
- Surveys & Feedback
- Mobile Survey
- Pulse Surveys

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action
- 360 Degree Feedback
- Anonymous Feedback
- Real-Time Analytics
- Trend Analysis
- Real-Time Data
- Text Analysis
- Sentiment Analysis

**System Management**
- Security
- System Monitoring
- SSL Security
- GPS

**Additional Functionality**
- Customer Experience Management
- NPS of Employees
- Real-Time Notifications
- Question Library
- CRM
- Data Visualization
- Multi-Channel Distribution
- Ratings/Reviews
- Negative Feedback Management
- Activity Dashboard
- Email Management
- Commenting/Notes
- AI Copilot
- Third-Party Integrations
- Template Management
- Reporting & Statistics
- Social Media Integration
- Text Fields
- Customizable Questions
- Reporting/Analytics
- Real-Time Reporting
- Customizable Branding
- Conditional Logic
- Website Integration
- Search/Filter
- Collaboration Tools
- API
- NPS of Customers
- Multi-Language
- Survey/Poll Management
- Segmentation
- Customer Segmentation
- Reminders
- NPS Survey Structure
- Access Controls/Permissions
- Widgets
- Customizable Templates
- Feedback Management
- Customizable Fields
- Question Branching

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