--- title: OneDesk Reviews meta_title: 'OneDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 33 reviews by the users' company size, role or industry to find out how OneDesk works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 33 scale: '5' date_modified: '2026-07-07' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # OneDesk Reviews **Vendor:** OneDesk **Category:** [Project Management Software](https://www.g2.com/categories/project-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 33 ## About OneDesk OneDesk combines online HelpDesk and Project Management software. Serve your customers and manage team projects with one application. ## OneDesk Pros & Cons **What users like:** - Users find OneDesk easy to use, appreciating its **intuitive setup** and flexible features for a smooth experience. (1 reviews) - Users value the **easy integration** of OneDesk, finding it simple to set up and use effectively. (1 reviews) - Users praise the **easy setup** of OneDesk, allowing for quick and efficient use of its features. (1 reviews) - Users appreciate the **interesting and plentiful features** of OneDesk, enjoying a flexible and intuitive environment. (1 reviews) - Users appreciate the **flexibility** of OneDesk, enjoying its intuitive design and ease of setup for diverse needs. (1 reviews) - Intuitive (1 reviews) - Notifications (1 reviews) **What users dislike:** - Users experience **frequent bugs** with OneDesk, often leading to unresponsiveness and the need for support intervention. (1 reviews) - Users experience **limited functionality** with OneDesk, frequently facing unresponsiveness and needing support intervention to resolve issues. (1 reviews) - Users experience **poor customer support** , as frequent intervention is needed to resolve unresponsive functionality issues. (1 reviews) - Users find the **required expertise** for OneDesk frustrating, needing frequent support for system issues and resets. (1 reviews) - Users experience **slow performance** with OneDesk, leading to frequent system stalls and a reliance on support for fixes. (1 reviews) - Software Bugs (1 reviews) - Software Glitches (1 reviews) - Software Instability (1 reviews) - System Unreliability (1 reviews) - Technical Issues (1 reviews) ## OneDesk Reviews ### 1. Potential but not reliable **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about OneDesk?** It had intersting features for basic help center. Easy to setup and run. Plenty of features to facilitate a flexible and intuitative environment. **What do you dislike about OneDesk?** The functionality was not consistent and often stoped responding. Required too much intervention byt the suport staff reset of fix a stahled system. **What problems is OneDesk solving and how is that benefiting you?** Managing tickets and task managment. ### 2. Flexible and Powerful - Project Management and Ticketing in One **Rating:** 5.0/5.0 stars **Reviewed by:** Christine S. | Vice President Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about OneDesk?** We had a difficult time finding a package that would allow us to manage our products and customers all in one site. OneDesk gives us this flexibility. Even though we are small, our business is complex. We were pleasantly surprised that we could implement "out of box" and without a consultant. OneDesk is very receptive to customer feedback. **What do you dislike about OneDesk?** We would like to see more granular user security. We give our team a lot of autonomy so they need a lot of permissions but we don't want to make them all admins. We have made some specific requests and have seen many come to fruition and/or be on the roadmap. **What problems is OneDesk solving and how is that benefiting you?** We needed a system to support our managed service team as well as product development. Being able to have all of these items in a single system is extremely helpful for managing in a shared service environment. Our customer billing follows a unique workflow and OneDesk is able to accommodate. ### 3. Good software for team goal **Rating:** 4.0/5.0 stars **Reviewed by:** Raakulan K. | Engineering Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about OneDesk?** It is an excellent software to manage team efforts and collaborations. **What do you dislike about OneDesk?** Up to now, I don't have any disfavor in this software. **What problems is OneDesk solving and how is that benefiting you?** In our profession, it is elementary to explain the outline of the project. On the other hand, necessary assistance can also be obtained very easily with efficient discrimination suitable to project requirements. ### 4. Manage your projects and helpdesk in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about OneDesk?** The best thing about OneDesk is that we get multiple features in one place like customer management tools, helpdesk, project management tools, workflow automation, etc. It allows us to just use one software for multiple purposes. **What do you dislike about OneDesk?** There are not many cons that I encountered. One thing that would like to be improved is customization. Moreover, the user interface of OneDesk can be improved a litle. **What problems is OneDesk solving and how is that benefiting you?** OneDesk is an excellent tool for customer helpdesk. We can chat with customers and track tickets. Moreover, we also use this tool for project management. We collaborate with other teammates and manage projects effectively. ### 5. Best tool for managing a project **Rating:** 4.5/5.0 stars **Reviewed by:** Shasank S. | shasank, Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2021 **What do you like best about OneDesk?** It's a very user-friendly tool for managing a project. From a complex and massive project to a simple task, it can fit very well. User stories and jobs for the user stories can be created quickly and can be searched or go to the page fast without any lag. Can share the link of the user story to other folks, which is a good feature in it. Can track the progress and work assigned to the resources with ease. **What do you dislike about OneDesk?** I don't have anything to mention that I dislike in this software. It's giving its best for the end-user. I hope it continues by adding new features to help the users. **Recommendations to others considering OneDesk:** Best Project management tool. **What problems is OneDesk solving and how is that benefiting you?** We used this tool to manage one of the client projects. It'very dynamic Software. Easy to install and use. We have organized our complete project from scope planning to implementation. We have created user stories, tasks, assigned resources to each user story, and tracked the progress. ### 6. Project Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Ranjeet S. | system engineer , Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2022 **What do you like best about OneDesk?** The best thing about this product is that it provides solution for both Project Management and Help desk. Two requirements are fulfilled by one software. **What do you dislike about OneDesk?** The least loved thing about this software is that it is designed only for small and medium size companies. It should scale up for bigger MNC's and they can improve their chat bot features. **What problems is OneDesk solving and how is that benefiting you?** It is used for customer feedback management, requirement management, ideas management, product management, helpdesk and support. It is also used for project integration and deployment. ### 7. Powerful project management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2022 **What do you like best about OneDesk?** OneDesk provides the dual functionality of helpdesk and project management. My team can assist customers and also manage projects with the help of single applications, that's awesome. Moreover, it is very easy to use, provides lots of features, and can be configured easily as per requirements. **What do you dislike about OneDesk?** Unlike others, OneDesk does not have a free version with limited functionalities. However, it does provide a free trial to test the software before purchase. Although the software is highly customizable, it takes some time and training to understand everything. **What problems is OneDesk solving and how is that benefiting you?** I am using OneDesk to manage both ticket & task workflows. With the help of this software, I can do multiple tasks under one roof like handling customers, solving their queries as well as managing our team projects. ### 8. Best tool for project management **Rating:** 4.5/5.0 stars **Reviewed by:** Waqar A. | Draftsman, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about OneDesk?** Onedesk provides one stop solution to manage and gives services to your customer. Its an online tool which can keep record of all of your projects data streamlined. **What do you dislike about OneDesk?** This tool should use be more user friendly dashboard. Rest everything is good in this app. **What problems is OneDesk solving and how is that benefiting you?** Customer management, project management, data streamlining ### 9. One Desk Review **Rating:** 3.0/5.0 stars **Reviewed by:** Saju S. | Not Working, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about OneDesk?** Good project management software for support and communicating with customers, also Getting their feedback. Best for small/medium business ( IT, productManagement). Good in Project management, time scheduling, and coordination. **What do you dislike about OneDesk?** For a wide range of applications, you always need to ingratiate with other platforms, Cost, and implementation time **What problems is OneDesk solving and how is that benefiting you?** problems are you solving with OneDesk - Managing schedules of Programs - Human resources, Analyzing workload, and staff assignments ### 10. OneDesk the project management system **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant N. | Data Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about OneDesk?** It is the best, helps to manage the different projects with the status whether it is processing, delivered or not delievered and also helps in creating the tickets and automatically assigning. **What do you dislike about OneDesk?** Someone needs to understand before using this product fully; however it is easy to use but one should have proper knowledge of project management and how to handle. **What problems is OneDesk solving and how is that benefiting you?** We are managing the different different projects using this application, it has various features from generating a ticket, discussion, task issues and integration of other applications. ### 11. OneDesk reviews **Rating:** 5.0/5.0 stars **Reviewed by:** OM PRAKASH M. | Web Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about OneDesk?** Its interface is very simple and easy to use. It provides all necessary tools on one place that need to have on single place. **What do you dislike about OneDesk?** There is nothing to dislike. It has all the functionality to have a project management application. **What problems is OneDesk solving and how is that benefiting you?** In this application, I have solved a problem that has an important role in project management software. It provided one platform where we can do every work that is needed in project management. ### 12. Best Project management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about OneDesk?** Best thing about one desk project management tool is that it integrates all features into a single platform no need to buy each product seperately for your day to day project management tasks. **What do you dislike about OneDesk?** i think its a single place where you can track your all issues and it is equally easy to access whether you use as corporate customer or you are doing some sort of freelancing work **What problems is OneDesk solving and how is that benefiting you?** Mostly issues tracking, day to day project management tasks and c=most importantly collaboration with customers is really easy though ### 13. Coordination Master **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Program Development | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about OneDesk?** It's the best tool in the market right now which is free to signup and provides peace of mind in terms of client and data mangement. **What do you dislike about OneDesk?** I used this tool in one project with clients' requirements so I find it really useful still I will check this tool in my free available time. up till now, i like this product as a whole **What problems is OneDesk solving and how is that benefiting you?** In that particular project, we use this tool as a client management like service request management and service level agreements management. ### 14. OneDesk puts all the tools you need in one. **Rating:** 5.0/5.0 stars **Reviewed by:** Fabian S. | Call Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about OneDesk?** He helped me solve the flow of tickets created, assisting each one effectively and fast. **What do you dislike about OneDesk?** It took me a little longer than expected to get used to the tool, but that's not a deal-breaker. **Recommendations to others considering OneDesk:** The fear of changing procedures is real. Feel free to make the change. Satisfaction comes with the results. **What problems is OneDesk solving and how is that benefiting you?** The time between ticket creation and response time has been reduced. The process is streamlined, and a solution is given faster than before. ### 15. Onedesk all in one **Rating:** 4.5/5.0 stars **Reviewed by:** Harshkumar J. | Quality Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about OneDesk?** ONEDESK integrates with multiple softwares which works at it's best form. We can get some precise solutions related to project management. It can be used by every user weather hhe/she is freelancer or Organisation. **What do you dislike about OneDesk?** I have no dislike untill it charge $9.00/-. **Recommendations to others considering OneDesk:** Better one for project management, sales, bussiness made easy as it makes forecasting project staffing and project needs quick amd easy. Support workflow that involve tickets, task and management. **What problems is OneDesk solving and how is that benefiting you?** As it help in translating customer requirement into actionable data, so that can be analyed easily. So that's problem we solved without effort. As it saves history too, it help to defragment requirements and intrests easily. ### 16. All in one task & ticket management for small/medium sized teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about OneDesk?** I like that OneDesk combines a few applications in one place so you can streamline the programs your employees and clients are using to manage requests and the workflow of tasks. Upside, it saves time and potential problems later in the workflow. It is also cost-efficient for a small or medium-sized team. **What do you dislike about OneDesk?** There is a learning curve, as with any new software, so it can be challenging to get participation and usage, but the UI and features within the tool are easy to set up, intuitive and straightforward. Once everything is set up and coworkers are familiar with the interface, it works great. **Recommendations to others considering OneDesk:** If you are a small/medium-sized team and struggle to seamlessly go from planning a project timeline to task delineation and execution or looking to combine your current task and ticketing systems, you should at least explore OneDesk's free trial. **What problems is OneDesk solving and how is that benefiting you?** Previously we were using three tools for planning projects, project management/task workflows and an IT help desk/ticketing system. Having those all managed in OneDesk now is very helpful because it reduces miscommunication and increases accuracy. ### 17. Powerful Tool for customer success **Rating:** 5.0/5.0 stars **Reviewed by:** Alok S. | Assistant System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about OneDesk?** I like the customisation available as per our need , and it is widely used for resolving issues in IT help desk.It is one place for tracking all issues and project management services. **What do you dislike about OneDesk?** Some of the features are not very user friendly so I would like to know more detailed document type of thing for that. **Recommendations to others considering OneDesk:** I would recommend to every organisation use this software and enjoy. **What problems is OneDesk solving and how is that benefiting you?** We are using one desk for resolving tickets as a it help desk tool so it is giving better results than any other tool and it is very much appreciated by all its users. I have been working on it from 2 years and never had any major problem. ### 18. The One and Only Best Management Tool for you **Rating:** 5.0/5.0 stars **Reviewed by:** Aaliya V. | Content Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2021 **What do you like best about OneDesk?** I have been associated with NeuHerbs, a seller of health products since a long time. My seniors use oneDesk to manage customer data, emails and even do live chats. Since our company relies on customer feedback, web-forms and ticket portal is much needed. OneDesk provides all of that. **What do you dislike about OneDesk?** So far we like it. Nothing is imperfect and even perfect. It's all about the ease of use and making work faster. **What problems is OneDesk solving and how is that benefiting you?** Mostly to deal with customer complaints management. It's super easy and comfortable to use and my colleagues like it. Since almost everything is available at this platform, it makes a great work management tool ### 19. OneDesk all in one **Rating:** 5.0/5.0 stars **Reviewed by:** Deepika T. | Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about OneDesk?** One Desk integrates with multiple software and works its best. Anyone can use whether an organization or a freelancer. It is one place for tracking issues and project management services. **What do you dislike about OneDesk?** Sometimes the platform becomes too slow because of so many options, so it does not function correctly. UI could be better as compared to other tools. **What problems is OneDesk solving and how is that benefiting you?** In OneDesk, it is easy to share tasks among the team. We use OneDesk to manage data, emails and do live chats. ### 20. One desk project management **Rating:** 3.5/5.0 stars **Reviewed by:** Lokesh M. | Sr. Solution Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **What do you like best about OneDesk?** In One desk it is easy to share tasks among the team **What do you dislike about OneDesk?** ease of use is the one I must say need to improve **Recommendations to others considering OneDesk:** if you are having a support portal or help desk, I must say One desk os good option to go for **What problems is OneDesk solving and how is that benefiting you?** crate the task & sharing it with team & getting their responses ### 21. powerful tool for customer management. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about OneDesk?** the ease of use and it is also a very complete tool that has options. it can be easily managed to customers by offering them optimal support. I also really like the modern and intuitive interface **What do you dislike about OneDesk?** Sometimes the platform becomes too slow and I think it is because it has so many options that it does not allow it to function properly. at the same time it would incorporate more useful options for the client. **What problems is OneDesk solving and how is that benefiting you?** to be able to manage my clients and my projects in a simple and easy way. Since having so many options makes my office work much easier and optimizes my time. ### 22. Best Helpdesk software till date **Rating:** 5.0/5.0 stars **Reviewed by:** Keerthi V. | Lead Infrastructure Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about OneDesk?** Live chat feature with Autobot email integration **What do you dislike about OneDesk?** UI could have been better than the other competitors **Recommendations to others considering OneDesk:** Yes I will recommend one desk to othes as it eases our way to collaborate with clients and customers. **What problems is OneDesk solving and how is that benefiting you?** We use onedesk as an integration tool for our website. Customers put in their issues in the tool and it helps us to track the problems and resolve it. ### 23. Modern Helpdesk system for IT department **Rating:** 3.0/5.0 stars **Reviewed by:** Sean S. | B, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2021 **What do you like best about OneDesk?** The ticket portal helps keep track of issues, and helps people know that IT is aware of their issues. **What do you dislike about OneDesk?** The automated notifications are helpful, but at times can be overwhelming and robotic. Some people don't like them **Recommendations to others considering OneDesk:** Train employees ahead of time on the software. Don't just roll it out and work through the kinks live **What problems is OneDesk solving and how is that benefiting you?** Providing help desk service to users ### 24. It's been a Minute **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about OneDesk?** It is very easy to access and figure out how to get things set up. I did a little a few years back but that was about it at a prior job. **What do you dislike about OneDesk?** OneDesk is for a very select group and only applies if you are in a specific position at your work. **What problems is OneDesk solving and how is that benefiting you?** Problems that myself and others were solving was how to get everything set up in a straightforward matter. After doing so, it became very easy for everyone else to interpret what was put out there. ### 25. All in one application! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about OneDesk?** Everything you need is within this one application for IT help desk to any departments project management tools **What do you dislike about OneDesk?** It has a pre-set set up so customization isn't the best with the application but the set up is nice regardless. It would be nice to customize more though **Recommendations to others considering OneDesk:** Great for efficiency and having tools in one place! **What problems is OneDesk solving and how is that benefiting you?** It combines a lot of applications in one so employees and team members aren't switching from program to program to get work done. It's all in one place and very efficient ### 26. good customer service and program **Rating:** 4.0/5.0 stars **Reviewed by:** kaela p. | medical reception, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about OneDesk?** $9.00 per user, per month. cheap for a good product. **What do you dislike about OneDesk?** They do not have a free version, they offer a free trial but its not the same. **What problems is OneDesk solving and how is that benefiting you?** using the free trial doesn't give you all the benefits. ### 27. OneDesk - Helpful Project Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about OneDesk?** It takes care of many project management tasks such as tracking activities, team deliverables, hours logged by the team. Help saves time, increase productivity, customizable as per requirement, and most admirably, it is cost-effective. **What do you dislike about OneDesk?** Not applicable, as it is straightforward to use. **What problems is OneDesk solving and how is that benefiting you?** Project planning and management. ### 28. Overall good for team collaboration **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about OneDesk?** excellent support system I can get all the conversation and feedback to work on my projects Collaborating with my team member is easy **What do you dislike about OneDesk?** So far I liked the overall app. As this is the first project management software I am using, I have not noticed any lackings yet **What problems is OneDesk solving and how is that benefiting you?** I am using it to work on our lab project management. To segregate and monitor projects in our lab ### 29. Ticket Management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about OneDesk?** The ease of use and smooth interface of the ticketing tools. **What do you dislike about OneDesk?** Integrations are a bit complicated and need time to understand **Recommendations to others considering OneDesk:** Recommended **What problems is OneDesk solving and how is that benefiting you?** Ticketing for any organization ### 30. Helpdesk app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2021 **What do you like best about OneDesk?** powerful helpdesk and project management software in a single application **What do you dislike about OneDesk?** As of now no dislike as the app is powerful helpdesk **What problems is OneDesk solving and how is that benefiting you?** Help desk support application ### 31. Great experience on project management software **Rating:** 4.5/5.0 stars **Reviewed by:** Hiralis M P. | Veterinario, Medical Devices, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2019 **What do you like best about OneDesk?** The way of thinking about anything can have its own projects, can be small ones, but still projects; and I have all the information about the staff, equipment and hourly time pay down, so it's easy to propose a project, knowing ahead the selected staff for the task, the cost of the hours dedicated to the project and the estimated time to have the project completed, it's very helpful. **What do you dislike about OneDesk?** I really don't have any comments to the project management software, because is very complete and have all the information required to deliver any project I need to create, the best practices for my vet shop. **Recommendations to others considering OneDesk:** If you need to control a project or several projects and you're not familiar with some software that need a previous knowledge of it, Onedesk is really your best option, is user friendly, intuitive and easy to set up any project in to the your company, even if it is small or big. It worked for us because we can have all the expenses of any project we want to implement, and have the cost of it and the profits. The benefits are arriving just with the implementation process. **What problems is OneDesk solving and how is that benefiting you?** With Onedesk Project Management I can describe a hole project, select the staff available, propose activities and time for execution and determine the cost of a whole project. I think the software annalist really focus on the user. The benefits is having the whole vetshop prepared to any situation and I really can know how it could come out just using Onedesk. ### 32. Best Project Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Monal A. | Project Manager, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about OneDesk?** The tool helps making project manager job very easy. You can track team activities , Deliverables and time tracking easily **What do you dislike about OneDesk?** The tool Doesnt have very good excel base effort tracking but overall good tool **What problems is OneDesk solving and how is that benefiting you?** Tracking Big projects are very easy time efficient tool easy to track delivery and Deliverables ### 33. Management Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Erin R. | Social Media and Events Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2016 **What do you like best about OneDesk?** Engaging with our customers and taking immediate action. We can see what's being said about us and make changes, provide new thing, etc. We also like the project management aspect. We can easily manage and delegate products and projects to our team. **What do you dislike about OneDesk?** The cost of $30 per user per month is a little too costly for smaller businesses. **What problems is OneDesk solving and how is that benefiting you?** OneDesk solves the problem of product management and customer support. It puts both of the functions together and therefore kills two birds with one stone. ## OneDesk Discussions - [What is OneDesk used for?](https://www.g2.com/discussions/what-is-onedesk-used-for) - [Does Onedesk customize as per Organisations needs?](https://www.g2.com/discussions/does-onedesk-customize-as-per-organisations-needs) - 1 upvote - [Can I get notification on new products/services](https://www.g2.com/discussions/can-i-get-notification-on-new-products-services) - 1 upvote - [View OneDesk pricing details and edition comparison](https://www.g2.com/products/onedesk-onedesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-08+11%3A20%3A38+-0500&secure%5Bsession_id%5D=f073cf38-4577-48a7-8b09-7636f3830fb6&secure%5Btoken%5D=966c68f8efd818a98f7dd87c388e0be64110a846abf73e702801fe44b32f9ff9&format=llm_user) ## OneDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Tasks** - Creation & Assignment - Due Dates - Task Prioritization - To-Do Lists - Dependencies - Mass Updates - Drag & Drop - Recurring Tasks **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Project Management** - Multi-step Planning - Cross-system Integration **Projects** - Planning - Project Map - GANTT - Calendar View - Views - Project Budgeting - Issue Tracking - Templates - Critical Path - Time & Expense - Methodologies **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Generative AI** - AI Text Generation - AI Text Summarization **Resource Management** - Resource Definiton - Capacity - Scheduling **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Project Monitoring** - Baselining / KPIs - Resource Allocation - Dashboards **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Project Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top OneDesk Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,492 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,674 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews)