--- title: OneContact CC Reviews meta_title: 'OneContact CC Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how OneContact CC works for a business like yours. date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # OneContact CC Reviews **Vendor:** Collab **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Total Reviews:** 1 ## About OneContact CC A 360º contact center management platform that combines multiple communication channels: voice, video, e-mail, social media and chat (WhatsApp, Facebook Messenger and Skype). A unified customer experience that can be delivered to different scales and business models. It includes OneContactFlows, a intuitive drag and drop tool to design IVR. The Interactive Voice Response system - IVR (Voice or Visual) is a powerful self-service tool, available 24/7, that helps to filter interactions, redirect communication and reduce waiting queues. KEY BENEFITS: 1.Intuitive, unified and omnichannel interface made for customer engagement 2.Feature rich platform, customizable to your needs 3.Flexible, scalable deployment options (Public Cloud, Private Cloud and On-Prem). ## OneContact CC Reviews ### 1. It's A great tool that it could offer more **Rating:** 3.0/5.0 stars **Reviewed by:** Brizaira M. | Support Engineer and Incident Manager,, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about OneContact CC?** it´s practical and valuable to use, and adaptable for the need of the business **What do you dislike about OneContact CC?** the technical support for the tool, I think, could be better **Recommendations to others considering OneContact CC:** If you are looking for a tool for the attention of your business contact center, this is very useful and easy to use and it is all based on the cloud. **What problems is OneContact CC solving and how is that benefiting you?** I have been able to adapt this tool to the business of my clients, taking the requirements made by the Call center area, which attend to customer requests through One Contact. ## OneContact CC Discussions - [What is OneContact CC used for?](https://www.g2.com/discussions/what-is-onecontact-cc-used-for) - [View OneContact CC pricing details and edition comparison](https://www.g2.com/products/onecontact-cc/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+08%3A15%3A01+-0500&secure%5Bsession_id%5D=068d24ad-2cd9-442d-b432-c3341b3a8570&secure%5Btoken%5D=c3a64a569c56ad0da5388ff0c6f3e4193a70231ea40c2cd4d3c2910246d3f9c3&format=llm_user) ## OneContact CC Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top OneContact CC Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,364 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,813 reviews)