# OneHash Chat Reviews **Vendor:** OneHash **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.8/5.0 **Total Reviews:** 13 ## About OneHash Chat OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts ## OneHash Chat Pros & Cons **What users like:** - Users appreciate the **ease of use** in OneHash Chat, enhancing team communication and efficiency through its simple interface. (1 reviews) - Users love the **collaboration efficiency** of OneHash Chat, which simplifies communication and enhances teamwork significantly. (1 reviews) - Users appreciate the **ease of communication** with OneHash Chat, making team interactions smooth and efficient. (1 reviews) - Users appreciate the **ease of use** of OneHash Chat, enhancing their team's communication and efficiency. (1 reviews) - Users value the **easy communication** of OneHash Chat, finding it enhances team collaboration and efficiency significantly. (1 reviews) - Users love the **efficiency** of OneHash Chat, appreciating its simple interface that streamlines communication and collaboration. (1 reviews) - Interface Ease (1 reviews) - Intuitive (1 reviews) - Messaging Features (1 reviews) - Sharing (1 reviews) ## OneHash Chat Reviews ### 1. OneHash Chat: Streamlined Communication & Faster Conversions **Rating:** 4.5/5.0 stars **Reviewed by:** Jenis K. | Product Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about OneHash Chat?** OneHash Chat is an easy-to-use platform that provides multiple features to help with customer support and communication, in my opinion. The fact it's easy to use makes it a good option for companies of all types, which is one of its favorite features. In addition, features like chatbots and assignable tasks could improve overall efficiency. **What do you dislike about OneHash Chat?** Although OneHash seems to be well-liked by customers overall, several reviews point out that more customization options should be available for the chat widget appearance. **What problems is OneHash Chat solving and how is that benefiting you?** OneHash offers a centralized chat platform for clients and coworkers, which helps enterprises streamline communication. You may reply to questions more quickly and concentrate on more crucial things because it automates chores and integrates with other apps. ### 2. Excellent Addition for Customer Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya N. | Founder, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2024 **What do you like best about OneHash Chat?** What I really like about OneHash Chat is how easy it makes things for our team. The interface is super simple, and everything from real time chats to file sharing is in one place. It’s just made our daily communication so much smoother and more efficient. **What do you dislike about OneHash Chat?** There’s nothing to dislike about OneHash Chat. It works smoothly and meets all my needs. **What problems is OneHash Chat solving and how is that benefiting you?** OneHash Chat keeps all our team conversations, file sharing, and task management in one place, making everything smoother. It's saved us time and helps everyone stay organized and on the same page ### 3. Multiple channel support saves a heck of a lot of time. **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham S. | Account executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about OneHash Chat?** We reach out to our customers through FB, WhatsApp and Telegram. OneHash Chat supports all three of them and saves a lot of time in switching between these platforms for responding. **What do you dislike about OneHash Chat?** There is a limitation in terms of user permission. We can provide user access based on inboxes but on the basis of conversation. **What problems is OneHash Chat solving and how is that benefiting you?** Multiple channel support has helped us become efficient and productive. ### 4. Multiple features like canned response, Automation, labeling and Macros. **Rating:** 5.0/5.0 stars **Reviewed by:** Puru J. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about OneHash Chat?** These features have made our life as Customer Support easier. Monotonous works are just a click away with the help of canned response, automation, labeling and macros **What do you dislike about OneHash Chat?** If a lot of chats remain unresolved, loading of the conversation takes time but still manageable. **What problems is OneHash Chat solving and how is that benefiting you?** Done away with a lot of repetitive work, Assigning to relevant resources has become easy. ### 5. Good for tracking response time, resolution time, and ensuring SLA compliance. **Rating:** 5.0/5.0 stars **Reviewed by:** Nishant G. | Business Devlopment Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about OneHash Chat?** Being a Manager, reports on performance and resolution time taken by users is a must. Its report gives the overview. **What do you dislike about OneHash Chat?** The user of the system Interface should be better. **What problems is OneHash Chat solving and how is that benefiting you?** Multiple channel integration helps us know our leads and customers’ demand and helps us analyze which channels have more traffic for which product. ### 6. Easy to set up channels like email, FB messenger, Telegram **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav Y. | Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about OneHash Chat?** The setup is very easy to achieve and also the pricing is justifiable. **What do you dislike about OneHash Chat?** Not much configuration for web chat widget. **What problems is OneHash Chat solving and how is that benefiting you?** OneHash Chat is a simple and effective tool to communicate with customers, visitors and leads from multiple sources, for example the website and social media platforms like Facebook, Twitter, Telegram. ### 7. Great tool for a consolidated customer inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about OneHash Chat?** Brings all customer communication channels under one place which makes life simple for us. **What do you dislike about OneHash Chat?** Does not have support for personal whatsapp integration yet and needs a whatsapp business account **What problems is OneHash Chat solving and how is that benefiting you?** Helps us be on top of all customer interactions in one place. We usually have customers interacting with us on the website, email, product, and whatsapp at the same time. It was getting difficult to keep track of all these conversations. With One Hash, we get a unified inbox view of what the customers are saying in one place. ### 8. Comprehensive customer support software **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2024 **What do you like best about OneHash Chat?** Unified inbox with omnichannel support, APIs to integrate the solution into our product **What do you dislike about OneHash Chat?** Wish it would have a Stripe integration too **What problems is OneHash Chat solving and how is that benefiting you?** We have been looking to streamline our customer support process. Onehash's unified inbox with omnichannel support has been incredibly helpful with this ### 9. Chat Solution helps in conversion **Rating:** 4.5/5.0 stars **Reviewed by:** Aditi R. | Marketing and Business Associate, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about OneHash Chat?** It can be used along multiple social channels and is easy to work with Integration and support is great **What do you dislike about OneHash Chat?** Already fulfilled our objective, waiting for updates **What problems is OneHash Chat solving and how is that benefiting you?** Helped us increase our engagement rate for the site and conversions. ### 10. OneHash - Very good unified inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Valentin L. | Techical key customers partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about OneHash Chat?** The best feature on OneHash is the unified inbox. You can receive messages from many channels that you have in one inbox and make conversations. The UI is very clean and easy to use. The speed is very good and the support is responsive. **What do you dislike about OneHash Chat?** There is no WhatsApp connection via QR code. **What problems is OneHash Chat solving and how is that benefiting you?** OneHash solve the message mess in my many inboxes from many platforms. Now they saves me time and i have messages in order. ### 11. Increasing website conversion **Rating:** 5.0/5.0 stars **Reviewed by:** Vladimir R. | Digital Marketing Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2023 **What do you like best about OneHash Chat?** With the help of chat, my conversion on the site has increased and it is very convenient to monitor the work of operators to improve service. If desired, you can connect AI to first process requests from clients. **What do you dislike about OneHash Chat?** Translation into Russian does not work well in the admin panel, but this does not interfere with use. I think they'll fix it soon **What problems is OneHash Chat solving and how is that benefiting you?** The main task for me is to process questions from clients and not lose them. Significantly increases conversion on the site ### 12. A complete chat solution for a website **Rating:** 4.5/5.0 stars **Reviewed by:** Ranvir M. | Founder, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about OneHash Chat?** OneHash Chat provides us with multiple chat options like WhatsApp, Website, Messenger, Telegram, SMS, Email, Line and API. We can integrate Google Translate and openai directly with it. They are also providing webhooks and Slack integration. We can create automations, labels, macros, and canned responses for better and faster engagement. **What do you dislike about OneHash Chat?** I did not find anything to dislike this software **What problems is OneHash Chat solving and how is that benefiting you?** I can integrate my WhatsApp Business API account with it and easily engage with my website visitors ### 13. OneHash Chat Review - Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh S. | Assistant Manager Growth - Special Projects , Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about OneHash Chat?** - Easy to use - Multiple option to use all Social Media platforms - Easy UI - Agent Communication **What do you dislike about OneHash Chat?** - No mobile App which could have been easy for users more comfortable with Android and iOS **What problems is OneHash Chat solving and how is that benefiting you?** - Real time communication which was a headache for us - [View OneHash Chat pricing details and edition comparison](https://www.g2.com/products/onehash-chat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+07%3A50%3A48+-0500&secure%5Bsession_id%5D=f0c44abd-1f3e-4a1d-a7a0-1f049bb3ccb0&secure%5Btoken%5D=4066286a39de108c69f317a8830c2d920165ddf50ba977dadfe2281c3df65bb2&format=llm_user) ## OneHash Chat Features **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top OneHash Chat Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,500 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,688 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews)