---
title: One Step Software Reviews
meta_title: 'One Step Software Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how One Step Software works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 5
  scale: '5'
date_modified: '2026-06-20'
parent_category:
  name: Ambulatory
  url: https://www.g2.com/categories/ambulatory
---


# One Step Software Reviews
**Vendor:** One Step Software  
**Category:** [Mental Health Software](https://www.g2.com/categories/mental-health)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 5
## About One Step Software
One Step is the #1 software made just for sober livings and recovery coaches. Over 2,000 organizations use One Step to streamline operations, decrease administrative burdens, track the recovery journey of their residents and easily track rent/fee payments. One Step was built for you to help you automate the day to day of your program so you can focus on your clients' needs. Reach out to One Step today for a free consultation on how to decrease the administrative burden currently taking up too much of your time. Let us help you!




## One Step Software Reviews
  ### 1. Not for Peer Run Programs

**Rating:** 1.5/5.0 stars

**Reviewed by:** Heather P. | Operations & Training Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 21, 2022

**What do you like best about One Step Software?**

I liked the concept, but they have a long way to go to claim they help with mental health.  Once we signed up, they wanted to charge us more for specialization.  Not cool.  I feel misled.  Nice sales people.

**What do you dislike about One Step Software?**

I feel like I was misled.  I asked several times if this would work for mental health.  This is not a program that works for peer-run programs.  Then refused to refund us as a non-profit because we were 3 days late with our notice after the account manager told us to wait.  We would have canceled at the beginning of August, but Shelby said Wait.  Non-profit work took us away from it for a little while.  It's not recovery-focused, it is treatment-focused.  Really good for Hunter and Shelby.  Not so good for the non-profit.

**What problems is One Step Software solving and how is that benefiting you?**

I thought I could use the software as a portal for communication, individual peer support, and as the entry point for members and group access.  Recovery language is extremely important to us.  We connect with both Substance Use Disorder and Mental Health Community.  It's not benefiting me and I shared concerns before they charged me for another quarter and was told to wait and then told there was no response and so they charged us and they can't reverse the charge.  Let me guess you already spent it.


## One Step Software Discussions
  - [What is One Step Software used for?](https://www.g2.com/discussions/what-is-one-step-software-used-for)

- [View One Step Software pricing details and edition comparison](https://www.g2.com/products/one-step-software/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-10+01%3A15%3A57+-0500&secure%5Bsession_id%5D=450ad9c7-02e6-4aed-b450-41898109c0ee&secure%5Btoken%5D=ac4caf96bc5321ad0d44565fa4c5285e7e885ccfe8ef39ea188891228fe0fe9a&format=llm_user)

## One Step Software Features
**Administrative**
- Workflow Management
- Billing
- Security and Authorization
- Practice Management
- Compliance
- Insurance Management
- Appointment Scheduler
- Patient Portal
- HIPAA Compliance
- Invoice Management
- Medication Management
- Calendar Management
- Employee Management
- Document Management
- Claims Management
- Template Management
- Data Security

**Operations**
- Utilization Review Process - Utilization Management
- Value-Based Care Models - Utilization Management
- Care Management Portal - Utilization Management
- Measures Outcome - Utilization Management
- Quality & Risk Management - Utilization Management
- Automated Approvals - Utilization Management

**Clinical**
- Patient Records
- Specialty EHR Templates
- Interoperability
- Documentation
- E-Prescription
- EMR/EHR
- Customizable Templates

**Additional Functionality**
- Initial Assessments
- Mobile Access
- Teletherapy
- AI Copilot
- Confirmations/Reminders
- Customizable Reports
- For Group Therapy
- Appointment Scheduling
- HIPAA Compliant
- Lab Integration
- E-Prescribing
- Role-Based Permissions
- Treatment Planning
- Electronic Signature
- Charting
- Reporting & Statistics
- For Substance Abuse Therapy
- Outcome Assessment Tools
- Therapy Notes
- API
- Activity Dashboard
- Secure Messaging
- Electronic Payments
- Generative AI
- Chat/Messaging
- Reporting/Analytics
- Payment Processing
- SMS Messaging
- Income/Expense Tracking
- Telemedicine
- Third-Party Integrations
- Multi-Location
- Compliance Tracking
- Client Database
- Progress Tracking
- Email Marketing
- Coding Assistance
- Patient Intake
- Online Booking

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