Ondato Reviews & Product Details

We were worried when our regulator tightened KYC requirements for mobile customers and Ondato showed us the right path. The eIDAS-certified verification and centralized data handling is a bonus that keeps everything on track.Our customers now complete onboarding via secure links instead of sharing ID photos over messaging apps, and everything is encrypted both in transit and at rest. The dashboard clearly displays verification results, risk levels, and audit logs — perfect for telecom compliance audits. Review collected by and hosted on G2.com.

The integration with our legacy CRM process is somehow tricky and took a few weeks.Also the custom API documentation could be a bit more detailed. Once connected, though, the system has been rock-solid. Review collected by and hosted on G2.com.

Ondato’s age estimation technology is surprisingly accurate and smooth. Instead of relying only on document uploads, it uses AI-driven facial analysis that can instantly estimate a user’s age range with strong precision. It’s especially useful when verifying customers in sectors like gaming, telecom, or e-commerce, where age limits are critical. The solution meets NISTIR 8525 evaluation standards and aligns with GDPR privacy expectations, so we can deploy it confidently without data-protection concerns. Review collected by and hosted on G2.com.

At times, the accuracy can slightly vary with low-light webcam conditions or very young faces, so user instructions are important during verification. However, the platform does provide clear prompts to reduce those issues. Review collected by and hosted on G2.com.

Running my industry means I’m always juggling a lot — production schedules, staff, clients, and, of course, regulations. The compliance side used to eat up so much of my time. Verifying clients, making sure documents were real, keeping up with changing rules… it felt endless.

I started using Ondato a few months ago, and honestly, it’s been a big relief. The system handles customer verification quickly and doesn’t just stop there — it keeps monitoring in the background. I don’t have to manually check things again and again. Review collected by and hosted on G2.com.

Nothing serious. It meets almost all of my demands and makes my business smoother even. Review collected by and hosted on G2.com.

Every region seemed to have its own rules, and every new client meant another checklist, another background check, another pile of documents to comb through.Then we switched to Ondato.It wasnt flashy or overpromised; it just& worked. Their system feels like it was built with a real plan in mind not just make it faster, but make it safer without slowing people down. Whether its confirming IDs, doing ongoing monitoring, or flagging potential risks, it all happens without interrupting our workflow or annoying our clients. Review collected by and hosted on G2.com.

The system seems okay to me. It helps in growing our business and gives us a hassle-free workplace. Review collected by and hosted on G2.com.

Ondato came through when we needed them the most. We had a huge sporting event coming up — millions of people, massive onboarding rush — and our old KYC setup would’ve just crumbled. Ondato set up two flows (one full-on automated, the other hybrid with biometric stuff), and boom — it just worked. Fast, slick, no major hiccups. Review collected by and hosted on G2.com.

Nothing major, but the integration guides could be a little easier for devs to follow. We had to call their support team a few times — thankfully, they’re super responsive. Review collected by and hosted on G2.com.

When I started my company, I thought the hardest part would be getting customers.I was wrong. It wasn’t the marketing,the product or trust. After expanding fast with new markets, new customers and opportunities, we started facing new problems. With every step forward, compliance slowed us down. ID checks took days. Fraud slipped through. Then my team needed to do more paperwork instead of building the business.I could see it in our numbers.Then Ondato came in and did fast, accurate, and scalable work. It made them our compliance department in a box. In weeks, they integrated seamlessly with our platform. Customers could verify their identity in minutes. Fraud detection became proactive, not reactive. And best of all, we were always ready for any regulator’s questions — without having to scramble.Overnight, onboarding time dropped by more than half. Fraud attempts plummeted. Review collected by and hosted on G2.com.

While it supports documents from 192 countries, some regional document types or new national ID formats may take time to be fully integrated. Review collected by and hosted on G2.com.

Honestly, I was nervous at first when I had to upload my ID and personal info online. Thanks to Ondato for providing the best possible services and making me feel completely safe and professional. They have explained every single detail with passion and care. Trust me this clear explanation will make you confident about your data privacy's security. I loved how fast it worked—within a minute, they scan my personal documents and this makes my job easier.

They even ran checks in the background (like sanctions and suspicious activity)—not that I had anything to hide! But it gave me confidence that this wasn’t just a checkbox process—they were doing real due diligence, and I felt protected the whole time. Review collected by and hosted on G2.com.

Not much, really. If I had to nitpick, the camera took a couple of seconds to focus when I uploaded my ID, but it still worked just fine. Review collected by and hosted on G2.com.

Ondato wins my heart with transparency,care and reliability. What impressed me even more was how professional and fast the entire verification process was. I submitted all my documents and within minutes of submitting my documents and photo, everything was reviewed, verified, and I received an update. It doesn’t need any paperwork, no unnecessary back-and-forth. Review collected by and hosted on G2.com.

One small problem which I faced was after uploading documents my device reset once. But it didn’t affect the outcome. Review collected by and hosted on G2.com.

Ondato combines everything we need into one platform—real-time identity checks, document scanning, biometric match, and background investigation across over 15,000 sources. Their AI-driven process feels incredibly robust yet smooth, even for first-time users. The 99.8% accuracy gives us peace of mind, and we’re able to process investor applications securely in under a minute. Review collected by and hosted on G2.com.

We’d love a bit more custom branding flexibility within the verification journey, though that’s a minor wish compared to the platform’s strengths. Review collected by and hosted on G2.com.

A seamless identity verification is needed for our sim card registrations and the process may vary from country to country. Ondato has the ability to customize document and ID methods as per the requirements. It maintains the region methods to ensure compliance with laws like eIDAS, GDPR, and local telecom-specific KYC mandates. Moreover they use AI based background analyses to add an extra layer of fraud prevention. This helps to make the mobile number portability services and high-risk accounts free from potential threats or attacks. Review collected by and hosted on G2.com.

It takes more than usual time for initial implementation across multiple legacy systems. But their support team is highly responsive and takes the necessary steps to overcome the situation. Review collected by and hosted on G2.com.