---
title: OnCustomer Reviews
meta_title: 'OnCustomer Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how OnCustomer works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 2
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# OnCustomer Reviews
**Vendor:** Novaon  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 2
## About OnCustomer
OnCustomer is the leading omnichannel communication platform in Vietnam. OnCustomer is more than a live chat tool. It is a platform where corporates connect with their customers using personalized content and extensive communication channels. OnCustomer is conducive to increasing real-time conversion rate, fostering revenue growth, and improving customer retention and loyalty.



## OnCustomer Pros & Cons
**What users like:**

- Users value the **multiple communication interfaces** offered by OnCustomer for effective customer interaction. (1 reviews)

**What users dislike:**

- Users find the **limited language support** problematic, limiting accessibility for businesses with diverse clients. (1 reviews)

## OnCustomer Reviews
  ### 1. Excellent tool for customer management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Giang N. | Marketing Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 13, 2021

**What do you like best about OnCustomer?**

Integration, all in one platform. From OnCustomer, I can respond to customers' messages and comments conveniently and in time. Customers' wait times have been shortened, and customer satisfaction has increases (according to actual feedbacks)

**What do you dislike about OnCustomer?**

The only remaining is that OnCustomer's interface is not 100% user-friendly. It took me some time to get used to all features.

**What problems is OnCustomer solving and how is that benefiting you?**

OnCustomer allows me to track and take care of customers at ease and promptly. Also, it allows me to access real-time reports, which track my own performances in terms of the speed of responding to customers.


## OnCustomer Discussions
  - [What is OnCustomer used for?](https://www.g2.com/discussions/what-is-oncustomer-used-for)

- [View OnCustomer pricing details and edition comparison](https://www.g2.com/products/oncustomer/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-13+05%3A36%3A19+-0500&secure%5Bsession_id%5D=c88a35e8-2ca6-4fec-8ca2-d78feb5c3076&secure%5Btoken%5D=53d5493e50e2599b2ccb29b06774081b3a4dba27159d8955ec60ff2cf381079f&format=llm_user)

## OnCustomer Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

## Top OnCustomer Alternatives
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  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews)