MM
Morgan M.
Marketing Director
Small-Business (50 or fewer emp.)
"Media Solutions for a Small Non-Profit"
5/5
What do you like best about Onclusive?

The Critical Mention program is easy to understand and very effective. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

Sometimes Critical Mention doesn't catch certain articles. Review collected by and hosted on G2.com.

Response from Yuriana Coss of Onclusive
Edit edit

Brett, thanks for your review. It's great to hear that Critical Mention helps you to easily find media coverage and create useful reports. Our goal is to give you the full picture: the good, the bad, and everything in between - so you can truly understand and manage your organization’s reputation.

Emily L.
EL
Emily L.
Director of Marketing and Community Engagement
Mid-Market (51-1000 emp.)
"The best tool for earned media"
5/5
What do you like best about Onclusive?

Since I work on a small team, it's great to have tools that increase efficiency and are easy to use. Critical Mention helps me stay on top of my earned media reporting and media mentions. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

No complaints! This is a great product for my business needs. Review collected by and hosted on G2.com.

Response from Yuriana Coss of Onclusive
Edit edit

Thanks for your positive feedback, Emily. We’re so glad to hear that Onclusive helps your team work more efficiently and makes it easier to stay on top of earned media coverage. It’s great to know the platform supports you in monitoring mentions and responding quickly when needed. We really appreciate your kind words and your continued trust in us.

Beth B.
BB
Beth B.
CEO
Small-Business (50 or fewer emp.)
"Fabulous media monitoring tool"
4.5/5
What do you like best about Onclusive?

Onclusive is a tremendous tool for tracking and reporting media coverage. It makes it easy to decide what does and doesn't get included in reporting. You can make shifts in real time and I love their daily alerts of client coverage. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

When you manually add coverage, it's not so easy to get it into the section it belongs. Review collected by and hosted on G2.com.

Response from Yuriana Coss of Onclusive
Edit edit

Thanks for your review, Beth. We’re so glad to hear that Onclusive makes it easier for you to track and report on media coverage, and that you’re finding the daily alerts useful. We appreciate your feedback about manually adding coverage. Our team is always looking at ways to make that process smoother and more intuitive.

Verified User in Public Relations and Communications
AP
Verified User in Public Relations and Communications
Small-Business (50 or fewer emp.)
"What we need - no more, no less"
3.5/5
What do you like best about Onclusive?

No limits for number of reports or number of saved searches. User-friendly experience. The best broadcast monitoring I've seen. Responsive customer support representatives. Easy to onboard new staff and clients. Good for day to day media monitoring. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

The level of analysis of media is not as robust as say Muck Rack. For example, in Muck Rack you can see word clouds for coverage which can be helpful for certain situations. Like other services, there are some media that isn't scraped but not a make or break. Review collected by and hosted on G2.com.

Response from Yuriana Coss of Onclusive
Edit edit

We appreciate your review. We’re happy to hear that Onclusive delivers what you need for day-to-day media monitoring, and that you’ve found our broadcast monitoring, reporting flexibility, and customer support so valuable. We appreciate your feedback about media analysis and coverage scraping. Our team is always working to expand these capabilities and provide even deeper insights.

Kera M.
KM
Kera M.
Communications Director
Mid-Market (51-1000 emp.)
"Valuable, accurate, insightful data"
5/5
What do you like best about Onclusive?

Onclusive/Critical Mention is incredibly user friendly and has given us the ability to track our media mentions in real-time. I like that it's easy to create custom reports and graphs and we've been able to easily show our growth in earned media consistently over the past three fiscal years utilizing the software. I've recommended it to a number of colleagues in the public and media relations space. I've also had a good experience with the responsiveness of customer service. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

I think some of the only downsides are we often get some false flags. For whatever reason there are a couple of radio stations in particular that are always showing that they are mentioning us, but they aren't--it's just something they are saying that sounds similar to our organization name. So I've learned to just weed those out, but it is a little frustrating a times. We've also developed a great relationship with some of our local Spanish language media recently, and unfortunately, only their websites populate in the results currently--the on-air broadcasts or print broadcasts do not. I'm guessing it's because they have a smaller market penetration, but it would be nice to show that we are reaching these diverse audiences and making a concerted effort to do so. I wish it was also a bit easier to search through reports to find a specific mention. Once I've compiled hundreds of clips into an annual report file, if someone asks me for a specific story later on, it can be really tough to weed through hundreds of clips I've archived to find the right one. Searching by date or story topic within a created report would be a great feature. Review collected by and hosted on G2.com.

Response from Yuriana Coss of Onclusive
Edit edit

Kera, we're thrilled that Onclusive's been so valuable for your organization. It's great to hear that you're able to track media mentions in real-time and create custom reports to showcase your growth in earned media. We've noted your feedback on false flags and the lack of on-air Spanish-language media coverage, and we're exploring ways to improve our tracking and filtering capabilities. We've also added your suggestion for searching within archived reports to our product roadmap.

Brett K.
BK
Brett K.
Director of Marketing and Communications
Small-Business (50 or fewer emp.)
"Very happy with Onclusive"
4.5/5
What do you like best about Onclusive?

We use Critical Mention/ Onclusive for media tracking for our non-profit. They are great at finding all of our media hits and letting us create helpful reports. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

Overall, we are very happy with Onclusive. Review collected by and hosted on G2.com.

Response from Yuriana Coss of Onclusive
Edit edit

Brett, thanks for your review. It's great to hear that Critical Mention helps you to easily find media coverage and create useful reports. Our goal is to give you the full picture: the good, the bad, and everything in between - so you can truly understand and manage your organization’s reputation.

Cassidy R.
CR
Cassidy R.
Corporate Marketing and Communications Coordinator
Enterprise (> 1000 emp.)
"Ok, but could be better."
1.5/5
What do you like best about Onclusive?

I like the daily email digests. I like seeing the part of the article showing where my company is mentioned. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

I wish the reports were a little better at creating summaries, charts, etc. I also wish there were more AI capabilities. There aren't that many features. Review collected by and hosted on G2.com.

Response from Yuriana Coss of Onclusive
Edit edit

Thank you, Cassidy. We’re glad to hear you find the daily digests and the ability to view the exact article mention so useful. We appreciate your feedback about adding AI-powered summaries and charts - our team is actively exploring new ways to enhance reporting and analytics to make insights even more powerful and easy to use.

Verified User in Broadcast Media
UB
Verified User in Broadcast Media
Mid-Market (51-1000 emp.)
"Critical Mention is Essential to our Success"
5/5
What do you like best about Onclusive?

We use Critical Mention to track our advertiser's ads that are running in podcasts and social media. Critical Mention's automated search and alert features save my team several hours per day of having to manually search the audio or video to find the spots. Their support team is also very responsive to our needs. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

Critical Mention takes care of all of our needs. Nothing to mention at this time. Review collected by and hosted on G2.com.

Response from Yuriana Coss of Onclusive
Edit edit

We're delighted to hear that Critical Mention has been instrumental in tracking your advertiser's ads and saving your team time. Our goal is to provide efficient solutions for media monitoring, and we're glad to hear that we've been able to support your podcast network's success.

Laurel S.
LS
Laurel S.
Brand Reputation Manager
Enterprise (> 1000 emp.)
"A helpful tool for tracking key topics and trends."
4/5
What do you like best about Onclusive?

The platform provides a clear, streamlined view of media coverage and has been a helpful tool for tracking key topics and trends. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

If can be tricky to filter out ads about own own company that are being counted as a article or mention Review collected by and hosted on G2.com.

Response from Yuriana Coss of Onclusive
Edit edit

Laurel, thanks so much for your review! We’re really glad you find Onclusive helpful for keeping track of key topics and trends, and that our timely alerts are making a difference. We know it can be tricky to filter out ads and irrelevant mentions — we’re always working to make our search algorithms smarter so you get more accurate and useful results.

Verified User in Media Production
UM
Verified User in Media Production
Small-Business (50 or fewer emp.)
"Overall, the service is good, but there’s room for improvement"
4/5
What do you like best about Onclusive?

On the positive side, customer support has been responsive when needed, which is a big plus. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

Overall, the service is good, but there’s room for improvement in simplifying search functionality and results. I sometimes struggle to locate coverage from outlets that attended our events, even when I can find those stories elsewhere. Review collected by and hosted on G2.com.

Response from Yuriana Coss of Onclusive
Edit edit

We really appreciate your feedback. It’s great to hear our customer support team has been responsive when you’ve needed help. We totally understand your frustration with search functionality — we’re always working on making it simpler and faster to find the media coverage that matters most to you.