I like that I'm able to move scheduled social media posts to another date/time very easily. Review collected by and hosted on G2.com.

After scheduling a post which has been left in my drafts, it should leave my draft library - or at least give me to option to do this easily. Having to go back and find the correct page/draft is a pain. Review collected by and hosted on G2.com.

We are able to share relevant information with key leadership, allowing us to keep them updated and informed. Review collected by and hosted on G2.com.

Onclusive can improve by enhancing its mobile support, improving the user interface for easier navigation, and reducing the learning curve for its more complex features. Review collected by and hosted on G2.com.

As someone who frequently engages with the media and consults across several brands in the health and wellness space, staying informed about how and where my work is being featured is essential. Onclusive has been an invaluable tool for streamlining my media monitoring and PR strategy. It provides real-time insights that are both comprehensive and easy to interpret, allowing my team and me to track coverage, measure impact, and respond quickly when needed.

I especially appreciate the platform’s ability to connect media mentions to actual business outcomes—a huge asset in today's fast-moving digital landscape. The user-friendly dashboards and reporting features help me better understand audience reach and engagement, which is critical when evaluating the success of campaigns or public appearances. Review collected by and hosted on G2.com.

No downsides that I can think of. I was happy with the service. Review collected by and hosted on G2.com.

It's great for collecting media mentions and it monitors more media outlets - not just those on the internet. If you want to monitor the internet (Google, Facebook, etc.) there are easy ways to do that. But Onclusive is especially good at traditional media monitoring like TV and radio. In particular radio, which doesn't get enough credit, in my opinion. A huge percentage of people listen to radio weekly. Knowing when a message airs on radio and TV is helpful. The ability to capture and share these reports with customization for clients is valuable. And the ability to sort mentions in different ways to show stakeholders the data from different angles is also useful. It's easy to use, intuitive, and you can search in a myriad of ways. Review collected by and hosted on G2.com.

It doesn't monitor enough radio. In smaller markets, often, just one or two stations are monitored. We know from our own monitors in these markets there are numerous untrackable mentions. They can't "hear" everything, but they do a good job for a good price. Review collected by and hosted on G2.com.

Critical Mention provides real-time media monitoring alerts from the sources we are most interested in hearing from, including an extensive collection of broadcast outlets. Probably most impressed by the volume and ease of capturing broadcast mentions compared to other platforms we've used previously. Easy to set up saved searches or do a one-time search for a specific unique mention. I don't feel like I need to worry about missing out on coverage, it feels very comprehensive. Ease of sharing broadcast clips with other teammates is probably the best I've experienced compared to other competitors. Review collected by and hosted on G2.com.

Still trying to figure out the best way to filter out mentions that are not relevant to us, particularly around our stock updates and movement, without excluding coverage we are interested in. Also, the formatting of the real time email alerts could be streamlined somewhat, cutting out some of the empty space to reduce the need to scroll and being able to see an effective overview at a glance. Also, if the emails could link directly through to the article, rather than to the mention in Critical Mention when applicable that would be ideal. Not a large issue, but the real time email alerts could also come through faster. We were receiving competitor alerts for a time period overlapping our Critical Mention alerts and noticed the competitor could come in sometimes 30 minutes faster than Critical Mention. Review collected by and hosted on G2.com.

By far, the best part of using Onclusive is the way in which the platform allows us to track and monitor media mentions across online and broadcast. Many competitors struggle to incorporate broadcast mentions alongside the easier-to-track online mentions, but having it all under one umbrella is crucial for our analysis – particularly during an era in which many TV/radio stations are scaling back publishing online stories to accompany all of their broadcast material. Customer support is extremely responsive. We use Onclusive every single day in order to build our news summaries and report on our earned media impact. Review collected by and hosted on G2.com.

The media contacts database could be updated more frequently, as job turnover within journalism is higher than ever. I would also like to see an iPhone app version down the line -- the web-based version of the platform is not super easy to navigate on a phone. Review collected by and hosted on G2.com.

OnClusive puts everything in one, easy-to-access place. The updated themes make the platform easier to navigate and very user-friendly. The ability to easy click to full videos, articles, etc. and then quickly navigate back to the greater search query is also helpful. Review collected by and hosted on G2.com.

The "search" function will sometimes yield too many results. It's helpful to be very specific rather than give the platform too broad of a search. Review collected by and hosted on G2.com.

Onclusive has made it incredibly simple to track media mentions across multiple mediums (radio, newspaper, TV, etc.) and integrate into our Proof of Performance documents for our sponsors and supporters. Additionally, each time we've had a question, our Account Manager and Onclusive's customer support has been very prompt with responses AND solutions. Would recommend to any organization looking to get a better understanding of their earned media/PR exposure and it's value. Review collected by and hosted on G2.com.

We don't feel like there is a downside to using Onclusive - mostly because we haven't found an easier or more effective way to track earned media. Review collected by and hosted on G2.com.

The fact that most of the time, I can find broadcast clips I am looking for. Review collected by and hosted on G2.com.

Well, since you asked right after I had a bad experience...I did a shoot with a client up in Flagstaff on a recent Wednesday. The segment then aired that night at 5:50 pm. I started looking for the clip that night on the Critical Mention platform. I tried many keywords and it should have been easy to find as it was a Fox 10 Phoenix story. I could not find it and asked for support, indicating that I had searched myself. Right away, I got a Bot response telling me in 101 language how to find a clip. I wrote back, again copying my rep, who said he would have the clip for me in the morning. I really needed it. It did not come. The rep involved the video production team while also telling me there were technical difficulties with Fox. By Friday, the video production sent met an Apple Music version of the clip that I couldn't even open. I needed a high-res MP4. It was getting late on Friday and Critical Mention threw up its hands and told me I would have to wait until Monday. On Monday, the rep said he'd heard the video production team sent me the clip earlier that morning. That never happened. I checked my spam. Finally, by mid-afternoon on Monday, I got my clip. I think that no client should have to wait more than 24 hours for any clip that would regularly be available through this service. We pay a lot of money for it and our clients have high expectations. As do I. I think that in such circumstances, Critical Mention should have a reciprocal alliance with another clipping service so that they can fill gaps, even if it ends up costing Critical Mention a few bucks to fulfill the order. Review collected by and hosted on G2.com.

Setting up searches and alerts is incredibly easy, even when using Boolean operators. The tech support team is responsive, usually within a business day if not sooner. Onclusive has made it simple to quantify the value of our earned media and share reports with key stakeholders. The clip editing feature is something I use frequently. Review collected by and hosted on G2.com.

The contact database could be updated more frequently and it is not the best when finding contacts for certain industries. Review collected by and hosted on G2.com.