Setting up tracking searches works well, and it's good about catching things on TV and radio which can be tricky. I enjoy the ability to go before and after the initial snippet from the media mentions, and being able to save a radio clip directly in the tool is nice for those shows that don't upload their episodes online. I have it update me daily, but it's also nice that it won't email me on weekends. The staff has been nothing but helpful and frequently reaching out, and really helped me move from our previous platform to Critical Mention. I also am a big fan of the database of media contacts, it has been very useful in updating our records to reach out for PR related send outs. Review collected by and hosted on G2.com.

There are a few sites that were not getting picked up that I was aware of based on my own manual searches, and I had to go back and forth with support a few times before I was regularly getting them (even now it's still a bit hit or miss). Review collected by and hosted on G2.com.

What I like most about Onclusive is how much easier it makes tracking and reporting earned media coverage. Before using the platform, I relied on Google Alerts, which often missed mentions or lacked detail. Onclusive allows me to monitor media coverage more accurately and consistently, which has significantly improved the quality of my monthly reports to leadership. I am able to show the audience reach and dollar value of our messaging, which not only demonstrates the impact of our marketing efforts but also reinforces the value of my role. Leadership has even started sharing these insights with sponsors and board members, which has helped elevate the visibility of our work. Review collected by and hosted on G2.com.

One downside to Onclusive is that it doesn’t track radio mentions as I initially expected.** This has made it difficult to provide a fully accurate report of our monthly earned media to leadership, especially since we have several PSAs running on local radio stations. Including more radio tracking would be helpful. Review collected by and hosted on G2.com.

As press lead at my organization, I switched us to Onclusive (Critical Mention) from a well-known competitor platform that we had been using for years. I was impressed by the modern and user-friendly back end, as well as the robust customer service and customization features without it being too complicated.

As we were going through the demo, I was sold just based on seeing how this platform pulled in podcast data that hadn't been available on the platform I was using. Overall, the transition went smoothly and was low-lift on our part thanks to Caitlin Thurnauer's great customer support.

Since switching a year ago, it has been easy to onboard other staff so that they can use the search and monitoring functions to support their research work. This means that instead of just our media professionals using the platform, we've been able to expand our usage. Review collected by and hosted on G2.com.

I have found the addition of new media contacts via the search function to be an occasional challenge. For example, if I am searching for reporters writing about a current event, I will see hundreds of results for news articles, but it will only pull five media contacts. Both the media tracking and reporter databases are robust, it just seems like it is the overlap in this one feature can yield mixed results. Review collected by and hosted on G2.com.

Onclusive's Critical Mention is helpful for daily media monitoring, providing useful reminders and alerts about press mentions and keywords. It reliably tracks coverage across traditional media channels, which made it easy to stay informed about relevant topics. Customer support was responsive and helpful whenever we needed to update billing or had questions about queries, which made resolving issues smooth. Review collected by and hosted on G2.com.

The interface feels clunky and outdated, making it harder to navigate than other tools. Social media monitoring is very limited, for example, I had to log into Facebook each time to access posts, and it doesn’t integrate smoothly with other platforms. Searching often had to be done manually, and despite the high price, it didn’t deliver as many features as expected. Ease of integration with other systems was also limited, and the number of features felt constrained compared to competitors. Review collected by and hosted on G2.com.

The shared list of media contacts your platform has, enabling me to find media outlets that I may not have approached previously. Review collected by and hosted on G2.com.

The length it can take to add all media contacts when sending out a press release, as there's a lot of contact to review at the end before you can send it out. Review collected by and hosted on G2.com.

Monitoring, analytics and distribution in one place. Clean and easy UI and a good price Review collected by and hosted on G2.com.

Doesn't always get every piece of coverage from very small publications, but that's to be expected. Review collected by and hosted on G2.com.

I really like the presentation of the daily clipping on Onclusive. The clipping process is very easy to follow. Review collected by and hosted on G2.com.

Access to the international database is experiencing issues; it's difficult to select the media and journalists. Additionally, many emails are inactive, which makes it challenging to reach countries in Latin America and the Middle East, which are my areas of interest. Review collected by and hosted on G2.com.

The ease to download PDFs every day of my org’s coverage Review collected by and hosted on G2.com.

Sometimes Onclusive does miss some coverage and I wish it included broadcast clips Review collected by and hosted on G2.com.

The coverage reports are excellent, providing all links in one place, easy to digest analytics, and an overall aesthetic that is pleasing to the eye. Our clients love to use them in presentations to stakeholders, executives, etc. to show the value of our work. Review collected by and hosted on G2.com.

It misses a lot of coverage. I use about three different alert tools to catch as many mentions as possible, coverage caught by other alert systems are often missed by Critical Mention. Review collected by and hosted on G2.com.

Different options to present and export the data and use templates to customise your own dashboards. Review collected by and hosted on G2.com.

It can be overwhelming at first and getting to know all the options available Review collected by and hosted on G2.com.