Edit

LM

Lisandro M.

2/17/2026

"Great Analytics, Needs Social Media Enhancements"

4/5

What do you like best about Onclusive?

I like that the information and graphics on Onclusive are very clear, allowing us to get insights clearly and concisely. The initial setup was also very easy, and we could use the platform from day one with the basic options, gradually gaining experience for full use. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

I think Onclusive could improve on getting better results on Instagram, especially in comments like it does on Facebook. I also feel the Facebook open search could be enhanced beyond personal and public pages and comments. TikTok search sometimes doesn’t cover all the defined hashtags, and I wish Instagram comments from open accounts were more effectively captured. This would help compare with the Facebook audience better as there are very different types of users. Review collected by and hosted on G2.com.

Response from Narjiss Zemmari of Onclusive

edit

Thank you so much for taking the time to share your feedback! We're glad our clear insights and easy setup have helped your team get started quickly. That's exactly the experience we aim to deliver.

We also appreciate your comments regarding Instagram, TikTok, and Facebook search capabilities. Understanding how our users experience these features across different platforms is something we genuinely care about, and feedback like yours helps us stay closely connected to what matters most to the people using our products.

Thanks again for choosing Onclusive. We look forward to continuing to support you!

CZ

camila z.

2/18/2026

"Real-Time Social Listening with Stellar Support"

4.5/5

What do you like best about Onclusive?

I use Onclusive for social listening in the context of politics, and I find their real-time reports to be great. These reports are really useful as we take the original info from the platform and integrate it into Tableau. I particularly appreciate that the platform is very intuitive and useful, with a great support team that's always active for any questions I have. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

I loved to get more info from Facebook open search and Instagram. Also, WhatsApp channels would be interesting. Here in Argentina, we use a lot of WhatsApp channels, and Instagram is very restricted. I would love to get data from comments too. Review collected by and hosted on G2.com.

Response from Narjiss Zemmari of Onclusive

edit

Thanks Camila for your feedback. We're glad to hear that our platform has been such a valuable asset for your work, and it's wonderful to know our support team has been there whenever you needed them.

We also appreciate your feedback on Facebook, Instagram, and WhatsApp channels. Understanding the specific needs of our users across different markets genuinely matters to us!

Thanks again for your review. We look forward to continuing to support your social listening needs!

AE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

2/24/2026

"Strategic social listening to understand real digital impact"

4/5

What do you like best about Onclusive?

What I like the most is that it is able to analyze the sentiment of conversations across all social media platforms about a specific topic, providing clear and valuable insights in real time. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

What I dislike about Onclusive is that sometimes the reach and especially the engagement metrics are not fully accurate when analyzing conversations across all social media platforms. I also miss having a clear views metric in social media reports, as I consider it a key performance indicator. Review collected by and hosted on G2.com.

What problems is Onclusive solving and how is that benefiting you?

Onclusive is solving the challenge of analyzing conversations around a specific topic across all social media platforms in one place. This benefits me by helping define or adjust communication strategies based on real insights, and by allowing me to clearly understand the real digital impact of a specific topic. Review collected by and hosted on G2.com.

Response from Narjiss Zemmari of Onclusive

edit

Understanding the true digital footprint of a topic across all platforms is at the core of what we do, so it's great to hear it's delivering real value - thanks for sharing. We've also flagged your points on reach and engagement metrics with our teams to get these addressed. We're confident you'll continue to see improvements on your service in the weeks to come. Thank you!

IE

Ifeoma E.

Operational Supervisor

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

10/20/2025

"Comprehensive Media Coverage and Planning, But High Costs and Filtering Issues"

4.5/5

What do you like best about Onclusive?

Onclusive helps us link between PR and media, something that facilitates us getting the traffic we want with customers and business audiences

The program has a brilliant and detailed media channel coverage across all spaces, including social networks, digital prints, broadcasts, among others

The software has conventional forward planning capabilities that includes AP Planner and this assists us in handling new hooks and upcoming events

Onclusive helps in managing our reputations, where it brings high business intelligence and ensures all operations are handled properly Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

Onclusive focuses on a broader functionality, and this results to extreme costs in maintaining the app

The program has filtering challenges, which includes even irrelevant mentions that affects the precision of this app Review collected by and hosted on G2.com.

What problems is Onclusive solving and how is that benefiting you?

Onclusive delivers strong PR attribution, which results in a wealth of feedback that helps boost our revenues. The platform brings together various channels with a global reach, making it easy for us to track and engage with our audiences. The Onclusive dashboard offers clear reports and summaries of our interactions and engagements, helping us maintain a positive PR presence. The process of publishing media and selecting the right outlets makes our content more accessible and attractive. Additionally, we rely on Onclusive to proactively prepare for events and ensure we connect effectively with our target audience. Review collected by and hosted on G2.com.

Response from Yuriana Coss of Onclusive

edit

Thank you Ifeoma for this detailed review and for taking the time to share both the strengths and areas for improvement in your Onclusive experience. We're delighted that our platform is helping you drive PR attribution, revenue growth, and maintain strong audience engagement across multiple channels.

We genuinely appreciate your feedback on filtering accuracy and costs. Improving the precision of our filtering to reduce irrelevant mentions is a priority for our product team, and insights like yours help guide our development roadmap. We're also mindful of delivering value that justifies your investment in our comprehensive platform capabilities.

Your success with reputation management, event planning, and cross-channel media tracking is exactly what we aim to enable. We value your partnership and welcome any opportunity to discuss how we can further enhance your experience.

SC

Sadie C.

Head of Marketing

Small-Business (50 or fewer emp.)

2/19/2026

"Great for PR Distribution and Templates, but Audience Targeting Needs Refinement"

3.5/5

What do you like best about Onclusive?

As a fast-paced marketing agency, we manage many clients, so using Onclusive really helps us manage PR distribution. It's great that we can utilise client templates and create target groups. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

I feel the audience groups could be improved. Sometimes when I send a PR, I get a response back asking to be removed as the PR isn't relevant Review collected by and hosted on G2.com.

Response from Narjiss Zemmari of Onclusive

edit

Hi Sadie, we're thrilled to hear Onclusive is making a real difference for your agency's PR distribution workflow. Making life easier for busy teams managing multiple clients is exactly what we're here for.

We also appreciate your thoughts on audience targeting. We're always refining our tools to improve the relevance and precision of audience groups, and your input is a valuable part of that process.

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/23/2026

"Great for Social Listening and Measuring Qualitative Results"

3.5/5

What do you like best about Onclusive?

I like how easy it is to navigate the interface, along with the categories and filtering features. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

The hardest part about using Oncluisve is having to manually verify the sentiment of mentions, since the tool can sometimes misread local jargon as either negative or positive. It also pulls in irrelevant mentions if they contain similar keywords, which makes the listening results a bit less reliable overall. Review collected by and hosted on G2.com.

Response from Narjiss Zemmari of Onclusive

edit

Hello! We're glad to hear that navigating the platform feels intuitive. Making the experience as seamless as possible for our users is always a priority! On the sentiment and keyword side, your feedback is valuable and well noted - we're sharing your input with our internal teams. Thanks for being part of the Onclusive community!

MW

max w.

Enterprise (> 1000 emp.)

2/20/2026

"Effective Media Outreach, Needs Sleeker Reporting"

4/5

What do you like best about Onclusive?

I like that Onclusive has a number of things we can use. It's really useful for myself and the team, and it's got really good auditing purposes as well. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

Some of the news reports inside is a bit problematic. We've flagged this a few times. It affects us with NLA and CLA licensing. That process is a bit arduous and could be a lot slicker, but I know improvements have been made in this area for March onwards. Review collected by and hosted on G2.com.

Response from Narjiss Zemmari of Onclusive

edit

Hi Max, thanks for your feedback! Your thoughts on the reporting process are noted and appreciated. It's exactly the kind of input that helps us move in the right direction. We're committed to making the full experience as smooth as possible so watch this space!

AG

Amanda G.

Director of Communications

Enterprise (> 1000 emp.)

12/21/2023

"Critical Mention, Onclusive provide value with media monitoring service"

4.5/5

What do you like best about Onclusive?

Reporting tools still provide some of the best on the market. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

They have added more features on the reporting to address customization. Review collected by and hosted on G2.com.

Response from Narjiss Zemmari of Onclusive

edit

Thanks for sharing your feedback Amanda!

It's great to hear that our reporting tools are standing out for you and that our media monitoring and integrations are helping you stay on top of your coverage. We're committed to bringing you innovative solutions that simplify your workflow.

Thanks again for choosing Onclusive. We look forward to continuing to support your media monitoring needs!

RC

Raphaël C.

Enterprise (> 1000 emp.)

2/24/2026

"Fast and Intuitive, But Needs Database Improvement"

3.5/5

What do you like best about Onclusive?

I like Onclusive's fast interface because when I click, everything is fast, and the automatic saves are a real help. For ease of use, I find it intuitive. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

I don't like that there is no database of journalists in Luxembourg. Onclusive didn't keep their promise that they had up-to-date databases of journalists in Luxembourg and Germany. They had either nothing or outdated information. Review collected by and hosted on G2.com.

Response from Narjiss Zemmari of Onclusive

edit

Thanks for sharing your experience Raphaël!

It's great to hear that the interface speed and automatic saves are making a positive difference in your daily workflow.

Your feedback on the media contacts database is genuinely appreciated and has been passed on to the right team. Feel free to reach out anytime if there is anything we can help with.

JB

Jonathan B.

Head of Communications and Engagement

Enterprise (> 1000 emp.)

10/8/2025

"Great system for sending out press releases and connecting with journalists."

4/5

What do you like best about Onclusive?

I like the interface. It is very easy to use and to know where to place the elements of your press release and the guidance it gives you in pulling together the best release possible. It is easy to add the correct images, other information relevant to your story.

The network of journalists is fairly extensive, and it is easy to select journalists by location or trade, meaning that you send this to a wide array of contacts, giving you the best chance of getting good coverage.

It was easy to sign up for my account and implement this as part of my working routine. I use the system on a regular basis and it was easy to integrate this as part of a wider team, who also use this daily as part of the press service. Review collected by and hosted on G2.com.

What do you dislike about Onclusive?

I found the customer support function difficult to use at times. There is a popup on the site that isn't always the easiest to find, and from there the options are limited, which meant I resorted to putting out messages on social media in the hopes that someone would pick them up. Review collected by and hosted on G2.com.

What problems is Onclusive solving and how is that benefiting you?

It is acting as the Online Newsroom and PR CRM for the organisation, which otherwise would not exist. Its network of contacts allows for media and influencer targeting, and in turn then a certain amount of media monitoring and analytics that are reported to senior people within the organisation. Having all this information in one place that is accessible by a team allows for a seamless service. Review collected by and hosted on G2.com.

Response from Yuriana Coss of Onclusive

edit

Thanks for sharing your review. We’re glad to hear you find the updated interface easy to use and that having everything in one place helps you access and organize your coverage more efficiently. We appreciate your feedback about search results and clip delivery times — our team is continuously refining both to make results more precise and alerts even more timely.