The consultant helped us a lot the first 4 months optimizing the queries so the data collected was more accurate. They also helped us to better anlyse and extract conclusions. Review collected by and hosted on G2.com.

It was difficult to collect data from some forums and webs because it wasn't working just adding the url. At the beginning is difficult to understand why some data is collected because the keywords doesn't appear in the first lines of the publication. Review collected by and hosted on G2.com.

The Data visualization is really friendly and comprehensive

Influencers rate this was very useful

Benchmarking analysis was key for our strategy Review collected by and hosted on G2.com.

Not having real time listening, few ammount of mentions for my plan. Review collected by and hosted on G2.com.

The Who and Where dashboard showing who's to be listened to, and where should we put our social media effort more than other channel. Review collected by and hosted on G2.com.

The analytics part is not sync with other platform that we used in terms of timezone. so we got lost on which day the actual post is happened. Sometimes it quits from login when we created a report. Review collected by and hosted on G2.com.

I like the segmentation of data into different information sets that make insights easy to comprehend and conclude. Review collected by and hosted on G2.com.

Nothing really, I was pleased overall. The program is great. Review collected by and hosted on G2.com.

Intuitive and easy to get analytics - quick response from the team Review collected by and hosted on G2.com.

Sometimes I feel like the service is almost TOO robust, like there is too much info to look at Review collected by and hosted on G2.com.

The visualization elements of the tool are great. They create interesting ways to look at digital listening data. Review collected by and hosted on G2.com.

The backend of the tool is slightly more complicated than other tools, which makes it a bit more difficult to build complex searches. Review collected by and hosted on G2.com.

I like how easy the tool is and how downloadable the imagery is Review collected by and hosted on G2.com.

The actual building of the query is difficult Review collected by and hosted on G2.com.

User Friendly interface and easy access for reports Review collected by and hosted on G2.com.

Managing Tags, It can still be improved and revise for easier managing Review collected by and hosted on G2.com.

I like how interactive and dynamic this program is Review collected by and hosted on G2.com.

Sometimes I do have to deal

With slight program delays and crashes Review collected by and hosted on G2.com.

How much data is available - mentions, location, sentiment, key concepts, who the top influencers are, etc. Review collected by and hosted on G2.com.

I get logged out every now and then, cannot be logged in for the entire day. Also, for some reason it does not auto-log me in even when I ask it to remember me. Review collected by and hosted on G2.com.