Their platform is simple. The layout is unique and everything is easy to find. Its not ugly, bulky and overwhelming like some of the competitors. Its seamless. The account team (at least my customer success manager, Tony Y.) was amazing. He was extremely hands on and always willing to answer any questions I had and updating me on any new features that roll out. Review collected by and hosted on G2.com.

A few pet peeves, when selecting date ranges and switching between different analytics the dates you selected to begin with reset. Occasionally, I have issues with mentions etc. but their support team is somewhat fast-moving on finding the solution or the issue. I hope one day their platform will support real-time responding for community management purposes. Review collected by and hosted on G2.com.

I frequently use Digimind and I prefer it over any other platform. I really like the interface of the platform, I also love the graphs, the functionalities that can be used for a million purposes, I love that Digimind offers so much information at a click.

I also love the colours, and how easy and how deductible is everything. Review collected by and hosted on G2.com.

I dont like the fact that it started to collect a lot less mention, comparing to what I had in Synthesio. Still, there are more pertinent ones thant there were there. Its just that there are less mentions.I feel like it happened much more on a social media platform for a certain client, than what Digimind is showing me. Review collected by and hosted on G2.com.

I'm in control in choosing what I want to know or see - either our own school progress, or how our competitors has been doing, and even finding out who's our influencers are. Review collected by and hosted on G2.com.

None in particular - even though I wonder if I can get more data on users and competitors, since we are facing a high speed data transfer nowadays. Review collected by and hosted on G2.com.

Probably, it is the amount of information that digimind recovers from the networks and its capacity of transform or solve the information into a dashboard. Review collected by and hosted on G2.com.

Maybe, it would be its low capacity of discourse understanding in media and social networks. Review collected by and hosted on G2.com.

I love the ease of use of this product. We previously used Crimson Hexagon and it wasn't as user friendly as Digimind. Digimind's Account team and Customer Success Team is incredible and always on top of questions or feedback we have. Review collected by and hosted on G2.com.

Occasionally there are bugs or issues with the API. I understand some of their capabilities are still in the works. Review collected by and hosted on G2.com.

The tool has helped our tremendously small team in evaluating our social platforms. The Digimind team has always been on hand to answer questions and advise on best practices. Review collected by and hosted on G2.com.

The tool is still, at times, pretty confusing but recent updates have made that less often. Review collected by and hosted on G2.com.

The tool is very easy to use, well structured, and it make my life easy as it consolidates all the relevant information in one place

by few clicks and minumum efforts, i can get what i know in no time

also the ability to "like" and "comment" is very powerful, so users in same project can communicate Review collected by and hosted on G2.com.

it will be good if the interface be more colorful Review collected by and hosted on G2.com.

I like how organized it is, easy to use. I also like the reporting side of it, it really makes our lives easier Review collected by and hosted on G2.com.

We mainly tag mentions on our account, and it really makes me uneasy when you click the tag button for a mention and you want to search a tag, the popup disappears twice or thrice until you can type on it. Review collected by and hosted on G2.com.

The customer service has improved immensely over the time we have had the tool. Our current reps are really responsive and helpful. Review collected by and hosted on G2.com.

There is too much information being pulled in and it is time consuming to break it all down. It requires the user to be very hands on in order to get meaningful results. Review collected by and hosted on G2.com.

The ability to tag within a query and then create graphs from that data -- be it sentiment or share of voice of different branded medications, is really superb. I can use these graphs to give evidence for exploring new trends. I also think being able to break out the top keywords and share of voice for those phrases is key to helping us formulate our audience description for our creative team.

Tony, our Digimind customer success manager, has been an absolute key asset in our uptake of Digimind into our business stream. Before Tony started working with us, we had only captured a fraction of the value of Digimind. We were assigned two other customer success consultants prior to Tony and they were not nearly as helpful. I would have given Digimind a lower score if it were not for the bi-monthly work sessions he has set up for us to go through how to apply Digimind to many of my projects. Essentially, he makes the cost worth it.

It is very important for us to be able to filter messages by the influencer rating. That is easy to do with Digimind. Review collected by and hosted on G2.com.

I believe our use case for Digimind is not the most common. A challenge we face is sorting through all the news articles that are from pharmaceutical companies. Because I am trying to get an understanding of how patients feel about a medication, stock market announcements are not so useful. I know I can filter out mentions from higher influencer value publications. I think unfortunately that doesn't always leave an N big enough to work with.

It is difficult to pinpoint individual influencers. I wish I didn't get a feed of 100+ influencers but a smaller, more curated list. I think that could really increase the value we get from this feature. Review collected by and hosted on G2.com.