Verified User in Real Estate

Mid-Market (51-1000 emp.)

8/19/2016

"Digimind is great for social listening."

4/5

What do you like best about Onclusive Social?

I like the easy-to-read listening streams and the ability to easily filter the stream. I love being able to block unlimited number of irrelevant sources. Radian6 had a cap on how many sources you could exclude and that was a big challenge. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

There isn't a lot I don't like. I wish there was a mobile app for the social media monitoring and analytics. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

We use it mostly for social media listening and keeping up on current trends and topics in our industry. We also use it to analyze our share of voice on social media. Review collected by and hosted on G2.com.

Laure F.

Senior Community Manager

Enterprise (> 1000 emp.)

5/31/2016

"A reliable and really usefool tool"

5/5

What do you like best about Onclusive Social?

I like best the fact that I can create models for reportings and export them easily and the fact that there are a lot of very useful indicators avalaible.

Furthermore, the team is really present and helpful. The first training programm is very interesting. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

Sometimes, the mentions are slow to load, and I don't know if it's because of Digimind or the SI system here. Review collected by and hosted on G2.com.

Recommendations to others considering Onclusive Social:

Don't forget to check that you have enough requests for your needs. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

I monitore the social mentions in order to answer customer's requests, I follow the KPIs of our social accounts. Review collected by and hosted on G2.com.

Serenella Sol A.

Homework Club Coordinator

Individual & Family Services

Mid-Market (51-1000 emp.)

5/25/2016

"Digging into social intelligence"

5/5

What do you like best about Onclusive Social?

It searches the web and social media to provide key information, but more importantly it makes it easy to display data into meaningful content. It is an important tool for any strategic decision we take in our business. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

The sentiment is good, but when compared to other tools, it needs further development Review collected by and hosted on G2.com.

Recommendations to others considering Onclusive Social:

It's more affordable than other tools in the market. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

To make a full analysis of our presence in social media and to have the control over our online presence in order to, for example, manage online reputation crisis. Review collected by and hosted on G2.com.

Todd S.

Executive Director

Wireless

Small-Business (50 or fewer emp.)

5/9/2016

"Digimind Social Review"

4.5/5

What do you like best about Onclusive Social?

I love Digimind Social's user-friendly features. The platform on Digimind Social is also very visually appealing. The national trade association I work for utilized Digimind Social Media to track our social media efforts, listen to our competitors and track key analytics trends. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

It takes awhile to get comfortable with certain features of the platform; specifically the feature of compiling competitive dashboard analysis. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

We are utilizing Digimind Social Media to track our organization's social media growth. I have enjoyed the feature as it allows for a "one-stop shop" to track our entire industry's news and social media. Review collected by and hosted on G2.com.

Jules M.

Technico-commercial itinérant

Information Technology and Services

Enterprise (> 1000 emp.)

5/19/2016

"A simple tool to visualize social networks"

5/5

What do you like best about Onclusive Social?

A simple setup for time-saving. An intelligent tool to listen, analyze, and generate reports. Simple and easy to use thanks to an intuitive platform. You will appreciate the ease with which you can create visuals and reports. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

It is necessary to let the software collect data for a day, but it also allows the team to organize themselves. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

It is a must-have for SMEs as well as multinationals that take social media engagement and public relations seriously. Take the time to properly configure the tool to ensure maximum benefit. We have a better idea of the target audience. We have a better appreciation of online engagement and the real impacts of our content and publications. Review collected by and hosted on G2.com.

Mohamed S.

Senior Business Analyst

Information Technology and Services

Enterprise (> 1000 emp.)

5/10/2016

"Critical tool for brand reputation management"

4.5/5

What do you like best about Onclusive Social?

The benchmarking capabilities of the tool are endless. Comparing how we perform in a specific segment of our market against competitors, comparing how our customers react to our campaigns on different channels among particular communities are just a few examples… Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

Like other listening tools, if you don’t spend the time, finding actionable information can be a challenge. Recommendations to others considering this product

Great resources on the helpdesk, very helpful for beginners Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

Understand consumer preferences related to specific product lines

Analyze performance of various owned social channels Review collected by and hosted on G2.com.

Johanan S.

Strategy Director

Marketing and Advertising

Mid-Market (51-1000 emp.)

5/23/2016

"Great Social Listening Solution"

4/5

What do you like best about Onclusive Social?

The intuitive user experience and ability to slice into the data in different ways in the tool's dashboard. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

Not much to dislike. Would love more granular control in the query stage for geographic locations. Review collected by and hosted on G2.com.

Recommendations to others considering Onclusive Social:

Take the time to have a conversation with the team about your specific needs, their recommendations are helpful. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

The flexibility of the different packages / tiers has allowed us to get started a lot quicker and look at different ways of scaling up our Social offering. Review collected by and hosted on G2.com.

Kalvin c.

Business Development Manager

Music

Small-Business (50 or fewer emp.)

6/2/2016

"Digimind - The only choice for Social Media Monitoring solutions"

5/5

What do you like best about Onclusive Social?

The interface is extremely user friendly allowing you to quickly navigate through the wealth of data, and making the information pulled from social media accounts such as Twitter, Facebook and all other add-ons simple to analyze. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

The set-up can seem tiresome inserting all the individual accounts you want to analyze however this is more than worth it to ensure you have a perfect set up and don’t need to keep returning to tweak and edit the topic. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

We use Digimind social to track online conversation about our brand. It allows us to see all this information from all different social channels in one place rather than having to individually visit these networks Review collected by and hosted on G2.com.

Odile R.

Responsable veille

Information Technology and Services

Small-Business (50 or fewer emp.)

5/27/2016

"Effectively monitor your online reputation and obtain relevant charts"

4/5

What do you like best about Onclusive Social?

Digimind offers numerous quite advanced charts and allows viewing the results in various forms that are very clear for the end client. The personalized support by the Digimind teams and their responsiveness is also a positive point. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

Certain features like adding tags or tone are not simple enough to use when processing large volumes of data (several clicks required). Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

I use Digimind to conduct regular monitoring (brand image surveillance for our clients) and to carry out e-reputation audits at a given time. The goal is to know what is being said about a brand or product on the web in order to engage in a client relationship 2.0. Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

5/9/2016

"Monitoring the network is finally easy!"

5/5

What do you like best about Onclusive Social?

With Digimind Social Analytics, it is simple to simultaneously analyze an unlimited number of social accounts. Review collected by and hosted on G2.com.

What do you dislike about Onclusive Social?

Sentiment analysis can be a bit complicated, but it is constantly being developed and any issues quickly disappear. Review collected by and hosted on G2.com.

Recommendations to others considering Onclusive Social:

Necessary for an effective business strategy. Invest in the set-up phase to gain the maximum benefit. Take advantage of the help desk service if you encounter a problem, it's better to solve it at the beginning.

An agile and modern interface, compared to other tools I have used. Absolutely a must-have for any business, large or small, that considers PR activities and social media engagement.

It is simple to produce reports. It will give you useful insights into your social media performance, how people react to your posts, content, and products. Review collected by and hosted on G2.com.

What problems is Onclusive Social solving and how is that benefiting you?

Sometimes, monitoring Facebook pages is less effective compared to other channels. Sometimes it needs more loading time if there is a lot of data. Review collected by and hosted on G2.com.