Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Project Manager"
5/5
What do you like best about Onboard?

Onboard allows you to create a project timeline, assign tasks and provide notification when a specific task is due. It also allows you to stay in contact with your client with the convenient chat tool and doc depository. OnBoard is flexible, allowing you to customize a project specificity to your clients' needs. Review collected by and hosted on G2.com.

What do you dislike about Onboard?

I wish I could archive a map then re-activate it when necessary. Review collected by and hosted on G2.com.

Jay K.
JK
Jay K.
Director of Customer Success
Small-Business (50 or fewer emp.)
"A must-have for small onboarding teams."
5/5
What do you like best about Onboard?

Onboard allows us to maintain a personalized experience for new clients as we scale while reducing the demands on our team and empowering clients to take ownership of their deployment. Review collected by and hosted on G2.com.

What do you dislike about Onboard?

Nothing currently - excited for continued new feature releases! Review collected by and hosted on G2.com.

Sam  M.
SM
Sam M.
Onboarding Pro
"Big fan of Onboard!"
5/5
What do you like best about Onboard?

You can really customize your customer's journey. No matter how many variables there may be between your customers, you can quickly have a whole onboarding flow built out that is tailored to each customers needs based on the factors that you decide! Review collected by and hosted on G2.com.

What do you dislike about Onboard?

It does everything that it should! There's nothing that I dislike about the functionality, but I am greatly looking forward to upcoming releases. Review collected by and hosted on G2.com.

Angela G.
AG
Angela G.
Director, Customer Success
Small-Business (50 or fewer emp.)
"Solves Onboarding Challenges!"
5/5
What do you like best about Onboard?

How easy it is to setup and customize. The ability to engage internal teams and customers is huge for us. I love the team at Onboard! They're always willing to listen and also talk through scenarios to determine best path. They also understand the challenges onboarding teams face as they too have been in our shoes. Review collected by and hosted on G2.com.

What do you dislike about Onboard?

Nothing! They're very receptive to feedback. Can't wait to continue to grow with Onboard. Review collected by and hosted on G2.com.

Brittany H.
BH
Brittany H.
Customer Success Manager
Small-Business (50 or fewer emp.)
"Wonderful Experience with Onboard"
5/5
What do you like best about Onboard?

The customer service has been outstanding. Review collected by and hosted on G2.com.

What do you dislike about Onboard?

I have not yet run into anything I dislike thus far. Review collected by and hosted on G2.com.

Adrianne M.
AM
Adrianne M.
Customer Success Manager
"This is a software you NEED if you onboard clients."
5/5
What do you like best about Onboard?

The simplicity and ease of use of the platform. Review collected by and hosted on G2.com.

What do you dislike about Onboard?

Nothing :) it has been amazing for me, my team, and our clients. Review collected by and hosted on G2.com.

Verified User in Research
AR
Verified User in Research
Small-Business (50 or fewer emp.)
"Onboard helps me save time and keep on track"
5/5
What do you like best about Onboard?

The simplicity of the system - ease of use. Really easy for my clients to be able to use and they love knowing what they have done and have yet to do. I like being able to add comments Review collected by and hosted on G2.com.

What do you dislike about Onboard?

It can be hard to change variables once you have already set them up. I wish that it integrated with Gainsight or other CS tools so that I don't have to track meetings twice Review collected by and hosted on G2.com.

Robert C.
RC
Robert C.
Director of Customer Success
"Best onboarding platform I've used"
5/5
What do you like best about Onboard?

very easy to use and can be shared with the customer Review collected by and hosted on G2.com.

What do you dislike about Onboard?

can't think of anything that I dislike at this time Review collected by and hosted on G2.com.