Providing customers with one 'to-do' list for a successful onboarding has reduced the hands-on support needed during their first few months on our platform. Communicating directly in the tasks has kept all of our information in one central place. Review collected by and hosted on G2.com.

Not a disklike, but being able to add multiple types of maps would be really helpful, we already see many uses for the platform outside of initial onboardings, so being able to segment the global tasks by map type would be ideal. Review collected by and hosted on G2.com.

When working with clients, I love that they can see what steps are coming up and chat with me in the platform to complete tasks. I also love that we're still able to have internal communications and tasks that the client doesn't need to see. Review collected by and hosted on G2.com.

Some of our clients can't open the site due to overly sensitive firewalls, so they can't access the awesome Onboard list we created for them. Review collected by and hosted on G2.com.

The user-friendliness and the increased productivity the software has provided to the team. Onboarding can be a forgotten part of the Customer Success process. It's an easy set-up and value is realized almost immediately. The entire team loved it and probably now couldn't live without it. Review collected by and hosted on G2.com.

There really isn't anything that I dislike. In the beginning, it was missing a chat feature but that has since been updated and has everything needed for successful onboarding. Review collected by and hosted on G2.com.

The variable concept is super intuitive, we can spin up new onboarding programs in less than 2 minutes. More than that, our customers have enjoyed the interface which allows them to onboard on their schedule with the information they need to do it all on hand. It also integrates and is listed on Zapier, creating automation through the whole process - Closed Won to Support Review collected by and hosted on G2.com.

There isn't anything really -- it's simple and easy to use, I haven't had an issue. Review collected by and hosted on G2.com.

The software does a great job at presenting our new clients with all their onboarding steps in bite-size chunks which significantly relieves their stress as they begin using a new piece of software. Review collected by and hosted on G2.com.

Being able to have multiple map types would be great! Review collected by and hosted on G2.com.

The application is easy to navigate. I enjoy the ability to add tags as well as how easy it is to build an API for integration with other apps. Their customer service is stellar too! Review collected by and hosted on G2.com.

Could use a few more fields of data for Customer profiles, as well as ability to customize customer colors. Review collected by and hosted on G2.com.

Set-up is quick and very customizable. The Onboard team is also extremely responsive to any requests for assistance and workflow support. Review collected by and hosted on G2.com.

We'd like to see the ability to categorize our maps and tasks based on customer types a bit more and the ability for adjustments to global tasks to push updates to any in-progress maps. Review collected by and hosted on G2.com.

I'm impressed by the ease of access and the intuitiveness of the platform for our customers. They are able to access the platform without creating yet another additional login and without dedicating too much time to learning a new platform. It's easy for them to keep on track and communicate with me directly on the platform. Onboard has simplified our implementation process greatly. Review collected by and hosted on G2.com.

I wouldn't say there is anything I dislike. However, there are some functionalities that haven't been rolled out that would have been helpful already. I'm excited to see all the things that will be added. Review collected by and hosted on G2.com.

Onboard is very flexible and speeds up our onboarding process. Review collected by and hosted on G2.com.

There isn't anything that I dislike. The team is responsive to feedback when I have it. Review collected by and hosted on G2.com.

The support provided by the onboard team, The ease of use for our partners, overall user experience for internal and external stakeholders. Review collected by and hosted on G2.com.

These not a significant amount of opportunity for customization around notifications, but I believe that's coming soon. Review collected by and hosted on G2.com.