--- title: Hyland OnBase Reviews meta_title: 'Hyland OnBase Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 324 reviews by the users' company size, role or industry to find out how Hyland OnBase works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 324 scale: '5' date_modified: '2026-07-17' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Hyland OnBase Reviews **Vendor:** Hyland **Category:** [Enterprise Content Management (ECM) Systems](https://www.g2.com/categories/enterprise-content-management-ecm) **Average Rating:** 4.4/5.0 **Total Reviews:** 324 ## About Hyland OnBase OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content. ## Hyland OnBase Pros & Cons **What users like:** - Users appreciate the **ease of use** of Hyland OnBase, benefiting from its seamless integration and document access. (70 reviews) - Users value the **effective workflows and versioning** in OnBase, enhancing records management across various departments. (42 reviews) - Users admire the **extensive features** of Hyland OnBase, enabling innovative solutions and seamless workflow enhancements. (32 reviews) - Users value the **customization capabilities** of OnBase, enhancing document management and streamlining business processes effectively. (25 reviews) - Users love the **user-friendly and efficient tools** of Hyland OnBase, transforming paper processes into seamless electronic workflows. (25 reviews) - Users value the **versatility** of Hyland OnBase, appreciating its multifunctional capabilities and extensive customization options. (25 reviews) - Users value the **extensive customization options** of Hyland OnBase, accommodating various use cases and individual needs. (24 reviews) - Users value the **customizability** of Hyland OnBase, enhancing document workflows and adapting to various business needs. (23 reviews) - Flexibility (22 reviews) - Workflow Efficiency (22 reviews) **What users dislike:** - Users find the **missing features** in OnBase frustrating, particularly with redactions and zip file compatibility issues. (31 reviews) - Users have experienced **update issues** post-upgrade, leading to significant document locking and connection problems affecting productivity. (24 reviews) - Users report **poor customer support** for Hyland OnBase, with unanswered questions and frustrating reliance on premium resources. (21 reviews) - Users face **technical issues** with indexing and document locking, hindering productivity and complicating the admin experience. (21 reviews) - Users find the **learning curve challenging** , especially with complex configurations and multiple client interfaces. (20 reviews) - Users find the **complexity** of Hyland OnBase challenging, requiring significant resources and training for effective use. (19 reviews) - Learning Difficulty (17 reviews) - Users find **Hyland OnBase's documentation lacking** , making initial research and support frustrating and confusing. (14 reviews) - Not User-Friendly (14 reviews) - Expensive (12 reviews) ## Hyland OnBase Discussions - [Is OnBase OOTB has auto logout and single sign on features](https://www.g2.com/discussions/is-onbase-ootb-has-auto-logout-and-single-sign-on-features) - 1 comment, 1 upvote - [Where is enterprise content management (ECM) needed in my organization? Why do we need ECM in our organization?](https://www.g2.com/discussions/where-is-enterprise-content-management-ecm-needed-in-my-organization-why-do-we-need-ecm-in-our-organization) - 1 comment, 1 upvote - [What does ECM do for business?](https://www.g2.com/discussions/what-does-ecm-do-for-business) - 1 comment, 1 upvote - [Why do I need ECM for records management?](https://www.g2.com/discussions/why-do-i-need-ecm-for-records-management) - 1 comment, 1 upvote - [What is OnBase used for?](https://www.g2.com/discussions/what-is-onbase-used-for) - 1 comment - [View Hyland OnBase pricing details and edition comparison](https://www.g2.com/products/hyland-onbase/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+11%3A42%3A42+-0500&secure%5Bsession_id%5D=91f353e8-e17c-44f3-a567-3aaa601130b7&secure%5Btoken%5D=b7f41dcb1bbe74dda705b27f0de144a51314c0d5b98f3271590969c8ac78569c&format=llm_user) ## Hyland OnBase Integrations - [Ellucian Banner Student Aid](https://www.g2.com/products/ellucian-banner-student-aid/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [FIS](https://www.g2.com/products/fis/reviews) - [Infor M3](https://www.g2.com/products/infor-m3/reviews) - [Q2](https://www.g2.com/products/q2-software-inc-q2/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## Hyland OnBase Features **Customization** - Customization - HR Integrations **Invoice Management** - Capture - Supplier Portal - Repository **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Document Approval **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **HR Content** - Knowledge Management - Content Delivery - Document Management **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Data Control** - Data Migration - Data Synchronization - Data Security **Logistics** - Security - Employee Portal - AI **Analytics** - Due Dates - KPIs **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Integration** - Accounting - Payment Integration - ERP **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Risk** - Identification **Recovery** - Reporting **Audit** - Filters - Overpayments - Duplicates **Process Development** - Process Routing **Fraud** - Vendor Checks - Data Generation **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top Hyland OnBase Alternatives - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,206 reviews) - [DocuWare](https://www.g2.com/products/docuware/reviews) - 4.4/5.0 (238 reviews) - [M-Files](https://www.g2.com/products/m-files/reviews) - 4.4/5.0 (229 reviews)